• How do I check the status of my background check? >

     

    US candidates

    To check the status of your background check, log into the Candidate Portal using the information you provided the company with during your application process. Once you’ve logged in, you’ll be able to see the status of your report as well as any actions you need to take. 

    Non-US candidates

    Non-US candidates can use one of the following Candidate Portals:

    Related articles: 

  • What does the status of my report mean, and what are my next steps? >

     

    Background check report statuses

    Candidates can check the status of their background check report(s) by logging into the Candidate Portal. Report statuses represent where the report is within the background check process and do not reflect any engagement or hiring decisions.

    Two important things to note:

    1. Checkr is a consumer reporting agency (CRA). We provide background check reports for companies that request them. We do not review reports, make employment or engagement decisions, or determine organization requirements regarding employment or engagement. We are also not informed about the organization’s hiring decisions. The organization you applied with will make engagement and/or hiring decisions based on its own requirements and review of your report.
    2. When your background check is complete, your report will be made available to the organization you applied to. You do not need to separately send a copy to the organization or ask Checkr to send a copy of your report to the organization

    Click a status below to learn more about it.

    If your report indicates it has been canceled and you are unsure why, contact the organization you applied to.

    Suggested next step: Contact the organization you applied with.

    A report appears as “Clear” for a reason below:

    • Your background check report includes no records.
    • Your background check report includes only records that the organization identified as not relevant.

    “Clear” reports are available to the organization you applied to. They will review it and make engagement or hiring decisions based on their own requirements. 

    “Clear” doesn’t indicate an organization’s hiring, engagement, or retention decision. For questions about the review or decision process, contact the organization you applied to.

    If your report has a status of Clear, you don't need to do anything else with Checkr regarding your background check.

    A report appears as “Complete” when the background check report completes processing. 

    “Complete” reports are available to the organization you applied to. They will review it and make engagement or hiring decisions based on their own requirements. 

    “Complete” doesn’t indicate an organization’s hiring, engagement, or retention decision. For questions about the review or decision process, contact the organization you applied to.

    If your report has a status of Complete, you don't need to do anything else with Checkr regarding your background check.

    A background check report appears as "Consider" if it has at least one record that the organization you applied to might want to review. Records can include public records and motor vehicle record information.  

    “Consider” reports are available to the organization you applied to. They will review it and make engagement or hiring decisions based on their own requirements. 

    “Consider” doesn’t indicate an organization’s hiring, engagement, or retention decision. For questions about the review or decision process, contact the organization you applied to.

    If your report has a status of Consider, you don't need to do anything else with Checkr regarding your background check. 

    A background check report appears as “Dispute” if it is undergoing reinvestigation. Reasons for filing disputes often include:

    • A record reported doesn't belong to you.
    • A record has incorrect details such as dates or charge type.
    • A case status changed after the record was reported.

    In compliance with the FCRA, Checkr has 30 days to complete a reinvestigation. Checkr cannot estimate a completion date but strives to complete reinvestigations as quickly as possible. Once the reinvestigation is complete, Checkr will notify you by email of the results.

    If the reinvestigation results in changes to your background check report, your report will be updated, and you will be sent a copy of the updated report. The company you applied to will also receive notification that the dispute is complete and can review any changes before making a hiring or engagement decision.

    If the disputed information is accurate and the report requires no changes, Checkr will notify you and the organization you applied to that the original report is accurate and complete.

    If your report has a “Dispute” status, you don’t need to do anything else with Checkr regarding your background check. 

    For more information, refer to I filed a dispute. Now what?

    If your report is "In Progress" or "Pending," then Checkr is working on completing your background check. While Checkr can accurately predict completion dates for over 90% of reports, some take longer. Most background checks take between 3-7 business days, depending on where records are searched.

    Checkr relies on county courthouses and their clerks to receive the information we need to complete our background checks as accurately as possible. After we request the information, Checkr has no control over how quickly we receive it. Checkr can't expedite the background check process. 

    To complete a background check, Checkr must access or request information from courts, institutions, and other organizations. We often receive information quickly, such as when it's readily available online. Some information requires manual searches or cooperation from organizations, which can extend the report's turnaround time. For more information on why your report may be delayed, refer to Why is my background check taking so long?

    Suggested next steps: 

    1. Log in to the Candidate Portal to find out whether you need to submit documentation to continue the background check. 
    2. Check your email for links from Checkr requesting more information. 
    3. Contact the organization you applied to.

    A "Suspended" status means the report stopped processing because of missing information or incomplete searches. For example, a report might be suspended because Checkr, or the organization you applied to, has requested information or documentation from you to proceed and hasn't received it yet. To find out if Checkr needs documentation from you, log in to the Candidate Portal.

    If Checkr needs you to submit documentation, the Candidate Portal has a link for you to use. Some organizations require you to upload documentation directly with them, so you should contact them to learn more.

    Suggested next steps: 

    1. Log in to the Candidate Portal to find out whether you need to submit documentation to continue the background check. 
    2. Check your email for links from Checkr requesting more information. 
    3. Contact the organization you applied to.
  • My background report is complete. What happens next? >

     

    Once your background check report is complete, the company that ordered your background check has access to review your report. Since the results of screenings are available to companies upon the completion of the screening, Checkr does not send copies of reports to companies that have ordered reports. 

    Please remember that Checkr is a consumer reporting agency. We provide background check reports for companies that request them. We do not review reports, make employment or engagement decisions, or determine company requirements regarding employment or engagement. The company you applied with will make engagement and/or hiring decisions based on its own requirements and review of your report.

    Important

    Once your report is complete, please reach out to the company you applied with for updates. Our support team is not informed about hiring timelines and will not know how long the company you applied with will take to get back to you.

  • Why is my background check taking so long? >

     

    Most background checks finish in 3 to 7 days, but some reports may take longer. You can log in to the Candidate Portal to see an estimated finish date for your report, but please note that this completion date is just an estimate, not a guarantee. When your report is ready, Checkr will send you a confirmation email to the address you used when you applied.

    Note

    Checkr relies on county courthouses and their clerks to receive the information needed to complete background checks as accurately as possible. Once the information is requested, how quickly it is returned is out of Checkr's control. Because of this, Checkr can't speed up the background check process.

    Common reasons your background check may be taking longer to complete include:

    Checkr needs more information from you

    There are two ways to find out if Checkr needs more information or documentation from you to continue your report: 

    1. Check your email inbox and spam/junk folder for any messages from Checkr requesting information or documentation.
    2. Log into the Candidate Portal and check your report for any calls to action, such as "Upload documents" and "Confirm information."

    Checkr is waiting for information from county courts

    Many courts in the US still maintain paper records instead of electronic records. Obtaining these records can add time to the process because it requires specially trained researchers to go to the county courthouse and physically pull records. For more information on the county search process, refer to County search.

    Court backlogs

    Due to staff shortages and the demand for records, many courts suffer from record request backlogs. This is especially true for courts in California and Massachusetts.

    Additional checks

    Reports that include a special screening or verification, such as an education or employment verification, often require contacting an individual or an organization. This may cause a delay in results.

     

    Having trouble logging into the Candidate Portal? Refer to How do I log into the Candidate Portal?

  • How do I log into the Candidate Portal? >

     

    To log into the Candidate Portal: 

    1.  Enter the following information as you provided it during your application process: 
      • Phone number
      • Email
      • Social Security number (SSN)
      • Date of birth (DOB)
    2. Click Get Status.

    If you're having trouble logging in with the information above or did not share your SSN, click Didn't share your SSN? Try logging in with your email. This will take you to a candidate authentication login window. To log into the Candidate Portal from this page:

    1. Enter your DOB and email.
    2. Click Continue.

    Upon clicking Continue, Checkr will email you a unique link to access your background check report. 

    Non-US candidates

    Non-US candidates can use one of the following Candidate Portals:

    Troubleshooting Tips

    If you are experiencing issues when attempting to log in, it could be because of the following:

    • An error in your credentials. Please contact the company you applied with to confirm the information on file.
    • The background check has not begun. Occasionally, there can be a brief delay between when you apply to a company and the company’s system ordering the background check. You cannot log into the Candidate Portal until the company has requested the background check.
    • Your background check is more than 12 months old. For security and privacy purposes, reports completed more than 1 year ago are not available on the Candidate Portal. If you need a copy of an old report or have a question about an old report, please submit a request to our support team.
  • How do I request a new background check? >

     

    To request a new background check, contact the company you applied with. Checkr cannot initiate a new report for you. 

    If you need to update information on your report or believe something on your background check is incorrect, refer to the following Help Center articles for next steps:

    Better Future by Checkr

    If you have an arrest or conviction record, Better Future by Checkr gives you the opportunity to request a free background check about yourself.

    We believe that everyone has a right to know what information about them could come up during the employment process. Better Future is the first and only online product that allows people with arrests or conviction records to preview what an employer might find on a background check. 

    To get your free background check today, visit BetterFuture.com

    Reminder

    Background check reports provided through Better Future are intended only for people who have arrests or conviction records. These reports can't be used for determining eligibility for credit, insurance, employment, housing, or for any other purposes covered under the Fair Credit Reporting Act. If you’re a business and need to order a background check, use our business product provided through Checkr Inc.

     

  • Help with Uber background check >

     

    Overview

    Checkr is a company that runs background checks, and it was engaged by Uber to complete your background check as part of your onboarding process. This article explains what Uber candidates can expect during their background check process and addresses frequently asked questions.

    Uber onboarding process

    During the onboarding process with Uber, candidates are prompted to submit certain information and provide consent to run a background check. The candidate information is then sent to Checkr to start the background check process. Due to the nature of Uber’s background check requirements, there is sometimes a delay between when the candidate begins the onboarding process with Uber and when the background check process gets started with Checkr.

    Background check process

    When Uber orders a background check, Checkr will conduct all Uber-requested searches. An Uber background check often takes between 3-7 business days, but background checks can take longer depending on a number of factors, such as local government processes or access to county courthouse records.

    Candidates are encouraged to monitor the progress of their background check through Checkr’s Candidate Portal using the personal details associated with their Uber account.

    After the background check completes, the results of the requested searches are shared with Uber, who will review them to make engagement decisions. Uber’s Driver app will be updated to display the status of any remaining onboarding requirements.

    Frequently asked questions

    Once you have provided all the necessary information to Uber to start your background check, that information will be sent to Checkr. Please note it can take up to 24 hours for our systems to update. If you do not see a profile with your information and it has been more than 24 hours, please contact Uber to confirm that a background check has been ordered. 

    After confirming with Uber, if you continue to have issues accessing the Candidate Portal, visit: How do I log in to the Candidate Portal?

    Additional information is sometimes needed in order to be able to complete a report. When this happens, the report status will show as Suspended in the Candidate Portal, and the candidate will receive a notification from Checkr. Please take the requested action in order to allow the report to be completed. 

    If, after taking any requested action, the report status continues to show as Suspended, this may mean Checkr is not able to complete the report with the information that was provided. Candidates can contact Uber Support to explore possible next steps.

    If you believe the information on your background check contains inaccurate information, please contact Checkr and follow Checkr’s dispute process. 

    If the information on your background check contains accurate information, please understand Uber makes a decision based on the report that Checkr provides. If the information is accurate, a new report will not be ordered. For any questions related to Uber’s decision, the candidate can contact Uber Support.

    If the status of your current license has changed, please follow Checkr’s dispute process.

    If your driver’s license state or number has changed, please upload your Driver’s License to your Account Documents on the Uber Driver app.

    Each company has different background check requirements. For example, there may be differences in the types of searches ordered by Uber as compared to other companies. These differences often impact turnaround time or may result in a request for additional information.

    Visit What does the Uber background check look for? for details regarding Uber’s requirements.

  • Delivery and rideshare driver FAQs >

    Click the topics below to explore frequently asked questions related to delivery and rideshare drivers.

  • Why did a company order another background check on me? >

     

    The organization you are engaged with may ask Checkr to run a new background report as part of its continuous trust and safety process. For example, organizations that employ delivery drivers may continually monitor a driver's records for driving violations and license status changes. Before ordering your report, the company you are engaged with certified to Checkr that it had obtained your consent.

    Please reach out to the company you are engaged with to answer any questions about your consent to run background reports, including if you would like to withdraw your consent.

  • Why did Checkr search a county/state I never lived in? >

     

    The SSN Trace identifies potential addresses that are associated with your SSN, not necessarily ones that you’ve lived in. For example, it can include counties where you’ve applied for loans or received mail. The address history is used to determine which counties and other databases should be searched for potential public records. 

    Please note that we get address histories from a variety of sources. The SSN Trace identifies information compiled from credit and banking history, which is obtained from credit bureaus. 

    Related article: 

  • Why am I being asked for additional information from one customer, but not the other? >

     

    In many cases, different companies have different requirements and are reviewing different information contained within your report. This may be due to each company’s hiring requirements, applicable regulations, or the industry in which you are applying.

    Please reach out directly to the company you applied to for details regarding their requirements.

  • I've turned my life around and my background check report doesn't reflect who I am today. How do I share my story? >

     

    Important

    Checkr does not evaluate the information returned on your report and does not influence or otherwise make engagement decisions.

    At Checkr, we know that background check records alone do not provide the complete picture of a candidate. Everyone can make mistakes, and our potential extends beyond what may have happened in the past. Every individual has a unique story that is worth hearing.

    We’re proud to provide employers the opportunity to utilize Candidate Stories. This feature allows your story to be told directly to the company you applied with, as shown below:

    mceclip5.png

    If the company you applied with does not use this feature, you will need to provide additional information directly to them. You can determine if the company you applied with has this feature available by logging in to the Candidate Portal and scrolling to the bottom of the page to see if there is a “Share more information” option. Clicking “Share more information” will allow you to

    • Provide general information about yourself,
    • Provide information about a specific record or records on your report, and
    • Upload any documentation to support the information you choose to provide.

    If you would like to provide general information about yourself, there are example prompts to help you think about what additional information you can provide:

    1_jXkL0hhTi6rcGxh6SdFylw.png

    If you would like to provide information about a specific record or records on your report, there are also example prompts to help you think about how you can provide additional context about your record:

    0_02tQI3xnEtl89smA.png
    Candidate Stories give decision-makers a chance to better understand the person behind the background check. As more candidates tell their stories, the meaning of trust and safety will grow, normalizing hiring people with records and giving everyone a fair chance at employment. Check the Candidate Portal to see if this option is available for you.

    Tips for an effective and impactful Candidate Story:

    • When providing information about a specific record, try to focus on rehabilitative efforts.
    • If you have solid evidence of the rehabilitative efforts, such as a court document, certificate, or receipt of completed classes, please provide them.
    • If you have yet to take rehabilitative courses, what have you done to improve your life?
      Have you taken any schooling? How have you changed your thinking to improve going forward?
    • This is your time to shine and genuinely provide insight into why you are perfect for the job you are applying for or what you have done to better yourself.

    What is considered evidence of rehabilitation:

    • Proof of enrollment or completion of school (High School, GED, Associate or Bachelor's Degree, etc.)
    • Letter of recommendation from previous teachers or professors
    • Proof of completion of a rehabilitation program after the conviction
    • Letter from probation or parole officers attesting that you satisfied all terms of probation or parole
    • Letters from recovery programs or counselors attesting to your current state of rehabilitation
    • Letters of recommendation from counselors, instructors, or employers
    • Proof of community service, education, or other self-­improvement efforts after you completed your sentence, probation, or parole
    • Evaluations by a psychologist or other mental health professional
    • Letters of support from other people not mentioned above attesting to your rehabilitative status
    • Personal statement describing your rehabilitative efforts or any changes you have made to improve your life
  • What if an employer decides not to hire me as a result of seeing my background check? >

     

    Checkr is not involved in the hiring process; each company has its own engagement criteria and conducts its own evaluation of the information contained in a background check report. 

    If you have questions about how the information on your report was used to determine your engagement eligibility please contact the company you applied with for information. 

    Related article: 

  • My reports were run by two different companies on the same day - why did they come back with two different statuses? >

     

    Companies may choose to display information differently to facilitate their review of reportable records or information. For questions about the review or decision process, contact the organization you applied to.

     

  • I have two reports. Why does my background check show records on one report but not the other? >

     

    Your reports may look different or include different records depending on when the report was ordered and which company ordered the report. The company you applied with determines the scope of the report. If you have any questions about how your report will be considered by the company you applied with, please contact that company directly -- Checkr is not involved in engagement decisions.

  • Why is my Los Angeles, California background check delayed? >

     

    On Tuesday, February 20, 2024, the Superior Court of Los Angeles County announced changes in how records are searched for background check purposes. These changes are now in effect, so the background check process can take more time to complete.

    Below are frequently asked questions about how these changes may impact your background check:

    Why is my background check taking a long time to complete?

    We're experiencing a temporary delay in completing your background check due to recent changes in the record-keeping policies in the state of California, and Los Angeles County specifically, that limit the public availability of certain court record information. Checkr, as well as other background check providers, is affected by this change. The background check process may require more time to complete, sometimes resulting in long delays.

    Can Checkr expedite my report?

    We are unable to expedite this process. Unfortunately, we depend on the processes of the court systems where we search.

    At the same time, Checkr is actively educating policymakers to highlight the severe detrimental impacts these changes can have on workers undergoing background checks. 

    Can you stop or cancel my screening in Los Angeles?

    Unfortunately, we are unable to stop or cancel this search. The customer who ordered the background check determines the scope of the report. For the background check to be completed, each search ordered by the customer must be completed.

    I’ve never lived in Los Angeles - why are you screening there?

    Screening in LA doesn’t necessarily mean you have lived there or have records there. The customer who ordered the background check determines the scope of the report. For the background check to be completed, each search initiated due to the scope of the report ordered by the customer must be completed. 

  • I'm a candidate in California, Massachusetts, or Michigan, and my background check is delayed. >

     

    Note: To check the most up-to-date status of your report, log into the Candidate Portal. Unfortunately, our Candidate Experience Support team has no information beyond what is available in the Candidate Portal.

    California and Massachusetts

    There are two common reasons why your background check may be delayed in California and Massachusetts:

    1. The wait times can be longer in California and Massachusetts because the courts generally take longer than average to respond to our record requests. If your report is in PENDING status and we haven’t asked for any additional documents from you, then you’re likely in the final stages of the background check.
    2. As of September 2021, changes have been made that limit the public availability of record information in the state of California (including, but not limited to, Los Angeles County). Additionally, on February 23, 2024, Los Angeles County removed an additional layer of publicly available information and is no longer providing access to date of birth in public access systems. Checkr, as well as other background check providers, are affected by this change. With less information publicly available, the background check process requires more time to complete, sometimes resulting in long delays.

    Related blog article: 

    Michigan

    Michigan recently enacted an expanded clean slate law, which creates a process for automatically expunging certain convictions. In order to become compliant with these new requirements and address existing records in the backlog, most of the courts across the state have either ceased furnishing background checks at this time, paused processing, or have significantly slowed down.

    Until the Michigan courts resume processing, we're experiencing a delay in completing your background check due to these temporary closures and court slowdowns. We will continue working hard to complete your background check as soon as possible.

    Below are frequently asked questions pertaining to Michigan background check delays.

    How is the new clean slate law causing the delay in my report getting completed?

    With the Michigan clean slate law going into effect, courts need to process all records to remove eligible charges. However, due to the length of lookback periods - how far back in time companies are requesting records - not all courts are able to provide the requested records yet.

    When will my report be completed?

    Different counties and their respective circuit and district courts are updating their records at different rates. Our ETAs are always being updated as we get more information from the courts, but they are dependent on the status being provided by the courts themselves, which are constantly changing.

    When I call the court, why do they tell me that there are no delays?

    There are two courts in each county, a circuit and a district, each containing different types of cases. To conduct a comprehensive search, Checkr must obtain requested records from both courts. A court can report they are not delayed, but this only applies to cases going back to a certain time. If the lookback period requested by the company you applied with is beyond this time, delays can still occur. Both of these reasons may result in delays to the completion of the background check, even if the court reports there are no delays.

    Why is a search being requested from Michigan if I have never lived there?

    Our research identifies potential addresses that are associated with your personal identifiable information (PII), not necessarily just addresses where you’ve lived. For example, it can include counties where you’ve applied for loans or received mail. The address history is used to determine which counties and other databases must be searched for potential public records. We obtain address histories from various sources, including credit and banking history. Although we may not locate any records from a particular county, we will research any potential matches. 

    Why was the report for one company completed, but the other company’s report remains pending?

    Different companies have different requirements, including how far back in time to request records. If you have any questions about their lookback period, please contact the company you applied with.

    Can I request a background check report from the Police Department?

    Checkr is unable to accept results from ICHAT (Michigan State Police’s Internet Criminal History Access Tool). As stated on the website itself, reports obtained by this service may not be accepted by all organizations as it may miss critical records.

    Can I obtain the information from the courts and provide it to you? 

    For compliance reasons, we are unable to accept search results/records directly from you, the candidate. Checkr, as well as other background check providers, are affected by the courts’ limitations. The researchers we work with are professional researchers or record providers utilized by Checkr. 

  • I just received an SMS message from a number claiming to be Checkr. Does Checkr send text messages?   >

     

    Yes, Checkr does send SMS text messages to communicate urgent and time-sensitive updates regarding your background check application. Checkr will only send you messages from a 243257 number.

    Related articles: 

  • How do I opt in or out of receiving SMS text messages from Checkr? >

     

    Opt out of receiving SMS text messages from Checkr

    You always have the option to opt out of SMS text messages from Checkr. To do this, send a text message to 243257 with any of the following commands: 

    • N
    • No
    • Stop
    • Stopall
    • Unsubscribe
    • Cancel
    • End
    • Quit

    You will receive the following message confirming that you successfully unsubscribed your phone number: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe."

    Opt into receiving SMS text messages from Checkr

    To opt into receiving SMS text messages from Checkr, send a text message to 243257 with any of the following commands:

    • Start
    • Yes
    • Unstop
    • Y
    • Yea
    • Yeah
    • Yep
    • Yup

    You will receive the following message confirming that you have successfully re-subscribed your phone number: "You have successfully been re-subscribed to messages from this number. Reply HELP for help. Reply STOP to unsubscribe. Msg&Data Rates May Apply."

  • I did not give consent to run my background check to the company I applied with. >

     

    Consent is given to the company requesting your background check, NOT Checkr. If you have any questions or concerns about consent, please contact the company you applied with.

  • How do I delete my personal information from Checkr? >

     

    To request the deletion of your personal information (for example, your email and/or phone number), please submit a request to our Candidate Experience Team.

  • Password Protected PDFs >

     

    For privacy and security reasons, some clients ask that their background report PDFs be password protected with the last 4 digits of the candidate's SSN.

    Once you enter the password, you will be able to open your report. If you do not wish to enter the last 4 digits of your SSN through your email, you can also access your report through our Candidate Portal