Getting started

We're happy to partner with you to make your background check process more efficient, reduce your compliance risk, and improve your candidates' experience. As you get started with Checkr, you'll probably do a task below:

• Order a report.
• Manage candidate statuses.
• Review reports.

This quick start guide outlines the steps for using the Checkr Dashboard. Other articles in this section detail the steps below and link to more information in the Help Center.

Quick start guide

1. Create your account
2. Get verified
3. Set up your account
4. Order a background check
5. Track candidates on the Checkr Dashboard
6. Review completed reports
7. Engage or decline candidates

1. Create your account

You can create an account with Checkr in two ways:

• Use Checkr's website to create an account yourself.
• Work with work Checkr to create an account for you.

2. Get verified

Before you can request background checks, Checkr must first verify your account. Checkr uses the information you provide to verify that your business is legitimate and has permissible purpose. The verification process usually takes up to two business days.

3. Set up your account

After verification, Checkr emails your account's admin a link to access the account. Your admin then sets up your account, including your user roles and permissions, and your candidate work locations.

4. Order background checks

Users with admin or requester roles (usually recruiters at your business) can order one or more background checks.

5. Track candidates and reports on the Checkr Dashboard

After you order the background check, the candidate takes the next steps below:

1. The candidate enters their personally identifiable information (PII). Each search requires different PII. 
2. The candidate reads the disclosures and consents to have a background report.

After the candidate consents to the report, the report appears in the dashboard with a Pending status. The Candidates page shows report status changes. Select a report to read returned records or results.

You can receive email notifications when a report status changes. Use the Account page in the Checkr Dashboard to define your email preferences. 

6. Review a background report

All user roles can review background reports.

After a report completes, select your candidate's name on the Candidates page of the dashboard to open the report. The report shows all searches for that report. 

7. Engage or decline candidates

Based on the information in the report, use the report's Actions section to select one of the two options:

• Engage: You reviewed the report and intend to hire or place the candidate.
• Pre-adverse action: You reviewed report information with the Consider status and decided that you intend not to hire or place the candidate based on that information.

Selecting Engage changes the candidate's status in the dashboard and adds their data to the analytics charts.

Select "Pre-adverse action" to begin Checkr's pre-adverse action process, send your candidate notice of their status, and provide guidelines to help you remain compliant through the process. 

Play the Checkr Academy video below to preview key pages in the Checkr Dashboard: Candidates, Account settings, and Payment & billing.

Conducting background checks is complex. To help simplify the process for you and your candidates, Checkr gathers the candidates' personally identifiable information (PII) for your searches.

The background check process has the steps below:

1. You order a background check.
2. The candidate receives an email requesting that they authorize the check and provide their information.
3. The candidate enters their PII and electronically signs a disclosure, consent, and authorization form. This information securely transfers to Checkr and allows the background check to proceed.
4. Checkr processes the information and conducts your searches, which usually take around 3-5 business days to process. Checkr searches private and public databases for records that match the candidate information below:
   • Address history
   • Birth date
   • Full name

   This process often requires manually searching public records.

5. When the report is complete, Checkr posts it to the Checkr Dashboard for your review. If the candidate requested a copy, Checkr sends them one.
6. You review the report and determine the candidate's eligibility based on your requirements. You decide whether to engage the candidate or initiate an adverse action.

Whether you use Checkr's API or the Checkr Dashboard, the candidate experience is the same.

After you order a background check, the candidate takes the steps below:

1. The candidate provides the relevant personally identifying information (PII) below:
   • Birth date
   • Driver's license number (for motor vehicle record (MVR) reports only)
   • Email address
   • Full name
   • Phone number
   • Social Security number (SSN)
2. The candidate reads and acknowledges receipt of applicable forms and authorizations:
   • A Summary of Your Rights Under the Fair Credit Reporting Act (FCRA)
   • Disclosure Regarding Background Investigation
   • Other state and required disclosures as applicable
   • Authorization for a background check
3. The candidate decides whether to receive a copy of their background check after it completes.
4. The candidate authorizes Checkr to complete the background check, which starts the background check process.

After the background check starts, the candidate can use the Checkr Candidate Portal to do the tasks below:

• Review the status of the pending report, or request a copy of the completed report.
• Submit additional information or clarification.
• Dispute the report if the candidate believes that it has inaccurate information.

A background check usually takes three to five business days to complete, but some take longer. Checkr isn't involved in engagement, hiring, or retention decisions and can't answer questions about adjudication.

Play the Checkr Academy video below to learn about the Checkr candidate experience. This experience includes the candidate background check application and Candidate Portal.

Disputes

Candidates whose background check reports have records might take an action below:

• Contact you to provide evidence of rehabilitation or additional context for you to consider.
• Contact Checkr to dispute the report.

When a candidate disputes a report, Checkr pauses the adverse action process, if you started it. The report status changes to Dispute. You can't take additional action until Checkr investigates the dispute. After a candidate disputes a report, Checkr has 30 days to complete an investigation.

Checkr takes one of two actions after a dispute investigation:

• If information on the report is inaccurate or needs updating, Checkr updates the report and notifies you and the candidate about the change.
• If the disputed information is accurate and the report requires no changes, Checkr notifies you and the candidate that the original report is accurate and complete.

If candidates contact you about other issues, you can help resolve them.

To comply with the Fair Credit Reporting Act (FCRA) and applicable state and local laws, Checkr must verify the business information below:

• Your business is legitimate.
• You have a permissible purpose to order background checks.

This account verification process, called “credentialing,” usually takes up to two business days.

If Checkr can't confirm the information you provide, we send you a form requesting more information. Depending on your business, Checkr requests information like what appears below:

• Business address and phone number
• Business articles of incorporation
• Business legal name associated with employer identification number
• Business purpose
• Doing Business As (DBA)
• Industry
• Number of employees
• State of incorporation
• Tax classification
• Tax ID or employer identification number (EIN)

After you complete the form and return it to Checkr, we review the form and your signed service agreement (MSA). If we need more information, we'll email you.

Possible Delays

If the process seems delayed, it may be due to:

• EIN/TIN Mismatch
• DBA Mismatch
• Additional Information Needed

Please double-check all communications to ensure you have not missed any requests to submit legal documents.

Permissible purpose

The FCRA has specified “permissible purposes” for which a background check report can be obtained. The most common permissible purpose for Checkr customers is employment.

Employment

When requesting background checks for an employment permissible purpose, you should: 

• Gather candidates' consent in writing. 
• Complete a two-step adverse process if you don't select a candidate for employment based on information in the background check report.

Non-employment

Non-employment permissible purposes include the ones below:

• Certain business transactions
• Credit extension
• Eligibility for a license or government benefits
• Insurance underwriting

All permissible purposes require consent from the person who is the subject of the background check. The adverse action process for non-employment background checks is less burdensome than the two-step process for employment permissible purposes. All permissible purposes generally require some form of adverse action notice.

Permissible purpose outside the United States

Background checks outside the United States also require permissible purposes though they might use different words. The permissible purposes allowed might vary from the FCRA. Consult your legal counsel about your permissible purposes for international background checks.

After Checkr verifies your account, we email your designated account admin an invitation to log in to the Checkr Dashboard.

How to add and update your account's contact information

After the admin logs in, they can follow these steps to update phone numbers and email addresses:

1. Select the Account page in the Checkr Dashboard.
2. Find the Contact information section of the Settings tab.
3. Update the support phone number or email address.
4. Click Save changes at the bottom of the screen.

What does each contact type do?

Support phone number

• Support phone number: Checkr provides this number to candidates who receive an adverse action notice. 

Email addresses

Note: If you want multiple people in your organization to receive these notifications, use a shared email address.

• Support email: Candidates use this address to submit evidence of rehabilitation or other context during the adverse action process.
• Billing email: Checkr uses these addresses to contact you about invoices and other billing communication.
• Adverse action email: Checkr uses this address to send pre- and post-adverse action notices to candidates on your behalf. This address also receives notices when an adverse action notice is undeliverable, such as if the address on file doesn't work.
• Technical contact: This address belongs to the primary person who communicates with Checkr about technical issues or updates to the Checkr API.
• Compliance contact: This address belongs to the primary person who communicates with Checkr about compliance issues or updates. Checkr also uses this address to send candidate dispute results, such as changes to a report.

I'm having issues changing my account's contact information

If you're unable to update contact information, it's likely due to your user permissions. Contact your account admin for more information.

 

613 notice: A notification to a candidate that information on their background check might negatively affect their job chances.
Under the Fair Credit Reporting Act (FCRA), consumer reporting agencies must take an action below:

• Give the candidate a 613 notice at the time of the report.
• Keep a strong process to ensure that public record data is current and correct.

address scope: The number of years of candidate address history that Checkr uses for criminal searches at the county or state level. For example, a seven-year address scope starts searches in counties from the candidate's past seven years of address history.

adjudication: The process by which organizations reviewing returned background check reports decide whether to proceed with the candidate's hiring/engagement process based on the information in the background check report. From Checkr's perspective, the adjudication process ends with either candidate engagement or candidate adverse action.

alias: A variation of the candidate's current legal name or a different name associated with the candidate. Checkr uses aliases during the searches below:

• County civil search
• County criminal search
• Federal criminal search
• Global watchlist search
• National criminal search
• Pointer search
• Sex offender registry search
• State criminal search
  

alternative adjudication: A legal process in which the court postpones entering a final judgment while the defendant fulfills court-ordered requirements, such as probation or drug rehabilitation. This deferred judgment allows the defendant to demonstrate good behavior and potentially avoid a conviction on their record if they successfully complete the mandated action.

adverse action: The two-step process of notifying a candidate that they won't be selected for the role based on the background check results. The Checkr built-in adverse action process enables customers’ compliance with the Fair Credit Reporting Act (FCRA) requirements for adverse action in the employment context. The adverse action notice includes a copy of the report and allows a candidate time to dispute incorrect information in the report or provide evidence of rehabilitation. The adverse action notice also informs candidates of their rights under the FCRA and state and local laws.

Refer to pre-adverse action notice and post-adverse action notice.

automated: Describes a software-enabled process with no human intervention. The Checkr platform initiates, advances, and completes automated processes, usually without direct human involvement.

candidate: The subject, usually a job seeker or potential volunteer, of a background check.

Candidate Experience team: The Checkr Candidate Experience team directly supports candidates by phone, email, and Candidate Portal communication. The team answers questions and resolves issues with candidate background checks. Members of the Candidate Experience team are Candidate Experience Representatives (CXRs).

case: A court proceeding of a type below:

• Civil: A plaintiff is suing a defendant.
• Criminal: A government alleges that an individual has violated a law.

A single case can include multiple charges, or counts, against the defendant.

certification: The process that organizations use to certify to Checkr the information below:

• The organization has a permissible purpose.
• The candidate provided proper consent for ordering the background check.
• The organization's use of background reports complies with all applicable laws.

Certification happens when the organization orders the background check, whether through the API or Checkr Dashboard. The master service agreement (MSA) also contains certifications.

charge: The specific violation that a person allegedly committed. Some courts use the word “count.” A single case can include multiple charges, or counts.

A charge can be dismissed or dropped, and doesn't necessarily result in a conviction.

Checkr Investigations team: The Checkr Investigations team investigates each candidate's dispute of information in the background check report.

Checkr Quality Assurance (QA) team: The Checkr QA team manually reviews certain background check reports before completion. To ensure reporting accuracy and completeness, these reviews might require additional research of record information or personally identifiable information (PII).

Commercial Driver's License Information System (CDLIS): A national database collecting states' commercial driver's license records to ensure that each commercial driver has only one license and one driver record.

context date: The case event date necessary to calculate ages and times for records. Because municipalities document different information about cases, the same record type might show ages and times based on different context dates below:

• Arrest
• Charge
• Disposition
• Offense
• Release
• Suspension start
• Suspension end

court researcher: A person who goes to courthouses to conduct public records searches. Runners and court researchers work for Checkr partners to retrieve offline records.

deferred adjudication: A legal process in which the defendant pleads guilty or no contest to a charge, but the judge defers a formal finding of guilt. If the defendant completes a probationary period with no violations, the judge might dismiss the charge.

disposition: The current status or final outcome of a criminal case such as "conviction" or "dismissed."

dispute: Action by a candidate informing Checkr that their report contains potentially inaccurate, incomplete, or unreportable information.

engage: Checkr term indicating that an organization is advancing a candidate in the hiring process after the background check report. Checkr Dashboard analytics track engaged candidates.

exception: Internal-only Checkr term indicating that Checkr needs more information from the candidate, such as a copy of a driver license or their mother’s maiden name, potentially delaying report completion. Checkr contacts candidates directly to provide information that usually enables the background check to continue.

filter: Limit information from a data stream or reporting. Checkr applies filters that hide returned information for several reasons:

• Compliance laws restrict the reporting of some information.
• Organizations decide to limit the information that their reports return.
• The record identity doesn't match the candidate.

non-conviction: The legal status of a defendant who was charged but not found guilty of a crime. The situations below lead to non-convictions:

• The court dismissed the charge against the defendant.
• The court acquitted the defendant.
• The defendant completed a diversion program.

offline records: These physical records are available only in person at the courthouse, not electronically over the internet. Offline records must be retrieved in person, at specific locations, and during posted hours, typically by court researchers. There are two methods of offline record retrieval:

• Public access terminal (PAT): Members of the public can access records using a computer terminal at the court without a clerk.
• clerk-assisted search: Court clerks must retrieve the records.

online records: These digital records are available through publicly accessible online resources. These records are generally electronic and remotely available but might have access limitations. Online records might require a fee to access or have limited access hours. Online records might have limited case information.

package: A set of searches.

partner: An organization that Checkr works and is in a master service agreement (MSA) with to provide software and services to customers.

personally identifiable information (PII): Information, such as name, Social Security number (SSN), birth date, mother's maiden name, or biometric records, that can be used to identify a specific individual.

The unauthorized disclosure of sensitive PII, such as an SSN, could harm the individual and/or be a compliance risk. Public records, phone books, corporate directories, and public websites contain nonsensitive PII.

pointer search: A type of search that identifies jurisdictions to search for additional information or potentially reportable records.

pre-adverse action notice: The organization notifies the candidate in writing of the preliminary decision not to select them for the role or keep them in the role based on information in the background check report. The candidate receives a copy of their background check and other applicable notices and disclosures. Before the final decision, the candidate can respond to potential inaccuracies in their background check by starting a dispute or providing evidence of mitigation. The pre-adverse action notice must be provided in permissible-purpose background checks, including independent contractor and volunteer relationships.

post-adverse action notice: The organization notifies the candidate in writing of their final decision not to advance the candidate in the hiring process for employment permissible purposes background checks. This notification completes the adverse action process and happens usually seven calendar days after the candidate receives the pre-adverse action notice.

search: A specific background check search, such as criminal searches, motor vehicle record reports, and sex offender registries. Background checks include multiple searches.

search scope: The number of years of record history that Checkr uses for records searches. The industry standard search scope is seven years and searches records with filing dates within the last seven years.  Search scope might also be called "lookback period."

vendor: A company Checkr buys services and researched information from for purposes of background check reports.

These terms imply no legal commitments and are for informational purposes only.

Common candidate issues and resolutions

Background check status or estimated completion date

Issue: A candidate asks for their background check status or estimated completion date.

Resolution: Account users with access to the candidate's report can provide the candidate with the information from the Checkr Dashboard.

Adjudicators, requestors, restricted admins, and admins can use the steps below:

1. Open the Candidates page in the Checkr Dashboard.
2. Select the candidate and report.
3. Scroll to the "Report information" section.
4. Provide the candidate with the estimated completion date. 

"Missing credit report reason" error

Issue: A "Missing credit report reason" error appears when the candidate enters their postal (ZIP) code.

Resolution: Contact Checkr to adjust your permissible purpose. 

Quick employment verification 

Issue: A candidate can't select Continue during quick employment verification.

Resolution: Ask the candidate to use manual entry instead. Refer the candidate to I can't find my employer or payroll provider, and can’t move to the next step. What do I do?.

Missed health appointment

Issue: A candidate missed their health screening appointment.

Resolution: Order a new report for the candidate.

More information: Candidates can schedule their health screening appointments via the Candidate Portal. They have seven days to complete the appointment after receiving the invitation. If the candidate misses the appointment, the report will suspend, and you must order a new one.

Inaccurate information on report

Issue: A candidate reports inaccuracies or updated information on their completed report.

Resolution: Refer the candidate to Checkr to dispute the report.

More information: Common reasons candidates will dispute a report include:

• A record reported doesn't belong to the candidate.
• A record has incorrect details such as dates or charge type.
• A case status changed after the record was reported.

Updating driver's license status for a completed report

Issue: A candidate needs to update their driver's license status on a completed background report.

Resolution: Tell the candidate to contact Checkr to dispute the report. Refer the candidate to this Help Center article for details. If a candidate asks you about their accurate driver's license status, refer them to their state’s DMV to learn how the DMV reports license status.

Motor vehicle record (MVR) violations

Issue: A candidate has questions about motor vehicle violations reported by the DMV.

Resolution: Refer them to their state’s DMV. For disputes regarding their MVR report, direct them to Checkr.

More information: Reported motor vehicle violations cause a Review report status.

Requesting a new report

Issue: A candidate wants to update information after a report completes.

Resolution: The resolution depends on what information a candidate wants updated:

• Previously reported information: Tell the candidate to contact Checkr to dispute previously reported information. Refer the candidate to this Help Center article for details.
• Outdated information: Order another report at your discretion.

Update PII for pending or in-progress reports

Issue: A candidate needs to update their personally identifiable information (PII).

Resolution: The resolution depends on which information the candidate needs to change:

• Name or birth date: The candidate must contact Checkr with a photo of their driver's license or government ID.
• Social Security number (SSN): The candidate can re-enter their SSN in the Candidate Portal or contact Checkr.
• Phone number or postal (ZIP) code: Order a new background check so that the candidate can enter the correct information. Checkr cannot update phone numbers or ZIP codes for candidates.

More information: Candidates can't update PII for completed reports.

Direct candidates to Checkr resources

Checkr provides self-serve resources to support candidates during and after their background checks. 

Candidate Portal

Candidates log in to Checkr's mobile-friendly Candidate Portal using their PII. Candidates use the Candidate Portal to do the tasks below:

• Find the status of their background check.
• Access a copy of their completed report.
• Upload documents.
• Dispute a report.
• Download previous reports. For completed reports unavailable through the portal, candidates can request a copy from the Candidate Experience team.

Play the Checkr Academy video below to learn how candidates can access self-serve resources via the Candidate Portal.

Candidate Help Center

Checkr provides help documentation for both customers and candidates. Encourage candidates to visit the candidate Help Center for answers to common questions.

Checkr Candidate Experience team

The Checkr Candidate Experience team makes the background check experience personal, simple, and fast. The team works in the United States (US) and offers support in both English and Spanish. The team supports candidates any time after Checkr begins their background checks.

Refer candidates who contact you about the topics below to the Checkr Candidate Experience team:

• Email address update
• Incorrect birth date or SSN in application
• Nickname in application

Checkr searches various data sources during a background check. Checkr's sources are sometimes unavailable due to an outage.

Use the pages below for information about outages that affect your background checks. From each page you can subscribe to all updates, or subscribe to updates about individual outages.

Page	Content
Global Data Status Page	Closures and delays affecting background checks outside the United States
United States Data Status Page	Closures and delays affecting background checks in the United States
Verifications Status Page	Closures and delays affecting the verifications below: Education verification Employment verification FACIS search Global watchlist search I-9 verification Professional license verification Reference verification