• How to read your invoice CSV >

    Your invoice CSV has the columns below:

    • Candidate name: The candidate's name
    • Candidate alias count: The number of candidate aliases checked
    • Candidate geo name: The candidate's location
    • Package: The package name
    • Package fee: Price of the package
    • County surcharges: Passthrough fee the county charges to access criminal records multiplied by the number of candidate aliases checked
    • County service fees: Price of an automatic county search when a national search in the Basic+ package finds a record
    • State surcharges: Passthrough fee the state charges to access statewide or county data multiplied by the number of candidate aliases checked
    • State service fees: Price of a state criminal search
    • DMV surcharges: Passthrough fee for each state's DMV to retrieve a motor vehicle record (MVR)
    • Education verification surcharges: Passthrough fee for using education databases, such as the National Student Clearinghouse, that charge fees
    • Employment verification fee: Passthrough fee for using employment databases, such as “The Work Number,” that charge fees
    • International education service fees: Price of a United States (US) customer verifying a candidate's education history from other countries
    • International employment service fees: Price of a US customer verifying a candidate's employment history from other countries
    • International service fees: Price of a US customer searching a candidate's background records from other countries
    • International surcharges: Passthrough fee for using international education databases that charge fees
    • International screenings: Services that Checkr completed outside the US
    • MVR rerun service fees: Price of reordering a motor vehicle record (MVR) report
    • Drug screening surcharges: Price of the candidate's completed drug tests
    • Health screening surcharges: Price of the candidate's completed occupational health screenings
    • Municipal surcharges: Passthrough fee the municipality charges to access records
    • Municipal service fees: Price of a municipal search
    • Additional verification surcharges: Passthrough fee for professional license verification fees and abuse registry fees
    • Additional verifications: Description of verifications other than the ones below:
      • Education verification
      • Employment verification
      • Personal reference verification
      • Professional license verification
      • Professional reference verification
    • Assess fees: Price of the Assess Standard or Assess Premium service
  • FAQs about Checkr invoices >

    For information about how to add and update payment methods, refer to Set up payment information.

    Each month, Checkr emails your invoice to your account’s billing contact email address. The invoice includes charges for background checks completed in the previous month.

    Admin users can access current and previous invoices from the Invoices tab of the "Payment & billing" page in the Checkr Dashboard. The Invoices tab has a summary PDF and a detailed CSV file for each invoice that you can download:

    1. Open the Checkr Dashboard.
    2. Select "Payment & billing."
    3. Select Invoices, and then select the item you want:
      • Invoice CSV: From the Reports column, select "reports_usage.csv."
      • Invoice PDF: To find your PDF invoice, select "invoice.pdf."
      • Subscription CSV: Select “See more files.”

    Checkr sends invoices at the beginning of each month. This invoice includes charges and fees for usage during the previous month and shows “due upon receipt.” If your account is set to AutoPay, Checkr automatically charges payments around the 7th of every month. 

    After you pay the invoice, its status changes to “Paid.”

    Important

    If your organization utilizes the "Mulitple billing entities" feature, you may receive multiple invoices for any given month, depending on the number of billing entities created for your account.

    Checkr sends invoices at the beginning of each month for charges and fees from the previous month. For example, you receive an invoice for your January activity at the beginning of February.

    A pending invoice indicates that Checkr hasn't received payment. If you paid this invoice, let us know! For help completing a missing payment, email payments@checkr.com.

    For questions about what your invoice includes, contact Checkr.

    For questions about updating and submitting payments, email payments@checkr.com.

    No, you receive one invoice that specifies the cost center or node.

    Checkr sends payment receipts via email using Stripe. If you didn't receive an email from Stripe, contact Checkr.

    If you need to, you can update your billing email address.

  • FAQs about Checkr charges & fees >

    For information on how to add and update payment methods, refer to Set up payment information.

    Reports that complete with a status below results in a charge to your account

    • Clear
    • Consider
    • Canceled (including any reports that the customer cancels)
    • Suspended

    Subscriptions appear on your invoice when you enroll candidates.

    Checkr won't charge for expired invitations. If an invitation expires, simply send a new invitation to initiate a new report.

    Note

    If a report is suspended or upgraded and then completed in a later month, any additional charges will appear on the invoice both in the month of suspension/upgrading and the month of completion. There is no charge for expired reports.

    No. To learn more about Checkr pricing, visit the Checkr Pricing and Packages page.

    Checkr doesn't offer credit back to credit cards or bank accounts. Credit memos can apply only to your next invoice, and Checkr can't update invoices after they're sent.

    Credit memos are PDFs that show the credit that will apply to your next invoice.

    If the candidate does not show up for their test or never books a test, the drug test portion of the report will suspend, and you will not be billed for it.

    Your invoice might show a charge for a search in a county that differs from the candidate-provided addresses. The Social Security number (SSN) trace searches for the address history of the candidate-provided SSN. The address history determines the counties and other databases to search for additional public records.

    For more information about SSN traces, refer to Social Security number (SSN) trace.

    New York passthrough fees

    New York has 13 counties that are a part of the Office of Court Administration (OCA). These counties have pooled their criminal records into one system of record. Searches in any of these 13 counties appear on your invoice as a "State Fee. The OCA set the cost at $95.

    Package fees 

    Checkr charges package fees to compile and deliver the consumer report your company ordered. Package fees vary.

    Passthrough fees

    Checkr also charges passthrough fees.

    After a national search identifies a potential record, Checkr automatically performs a county-level verification if your package doesn't already include a county search. The county search finds the information below:

    • Additional identifiers to confirm that the record belongs to the individual
    • Complete and up-to-date case information

    A county-level verification fee is the report upgrade charge.

    Under the Fair Credit Reporting Act (FCRA), Checkr is required to investigate the accuracy of consumer reports at the consumer's request. To ensure maximum possible accuracy Checkr must update all reports that may contain inaccurate or outdated information. In cases where fees are incurred, Checkr passes those fees directly to the customer.

    New York has 13 counties that are a part of the Office of Court Administration (OCA). These counties have pooled their criminal records into one system of record. If a search is conducted in any one of these 13 counties, it is billed as a “State Fee'' which has been set at $95 by OCA. County court searches that are not part of the OCA will be listed as separate charges. Checkr passes on these fees to your organization with no additional surcharge or processing fee. For a full list of pass-through fees, see Checkr's additional pricing information page.

    13 counties in the Office of Court Administration (OCA)

    As of April 8, 2024, the 13 counties in the OCA are:

    • Allegany
    • Bronx
    • Cayuga
    • Chemung
    • Erie
    • Fulton
    • Kings
    • Montgomery
    • Nassau
    • New York
    • Orleans
    • Queens
    • Richmond

    If your company verifies employment history, you third-party passthrough fees associated with these searches. Industry verification databases charge these fees to verify employment history automatically. Checkr lists employment verification passthrough fees

    Please note that Checkr partners with multiple vendors, so charges may vary based on the vendor conducting the service. The fees are specifically called out in line items on the Checkr invoice. Checkr first searches available databases, such as The Work Number for Everyone, that charge a fee when the verification is successfully completed by way of checking that database. You may find a separate fee assigned for each place of employment being verified for the candidate. Rest assured, Checkr does not mark up any fees; instead, we send them in your invoice at cost.

    Note

    Though multiple database searches for each employment history may lead to multiple charges, the fee for The Work Number is restricted to a single charge per candidate.

  • Set up payment information >
    Note

    Some Checkr partners directly handle billing and invoicing.

    Update your billing email address

    Use the steps below to update your billing email address:

    1. In the Checkr Dashboard, select the "Payment & billing" page.
    2. Select the Payment tab.
    3. In the "Billing email" field, enter the updated email address.
    4. Select "Update my account."

    Autopay

    If your monthly invoices are less than $2,500, Checkr asks you to provide a payment method for automatically paying your account's invoices each month. The payment method can be either a bank account or credit card, and you can add one of each. When your account has autopay, Checkr collects the full invoice amount around the seventh of the month.

    If your account uses autopay but the dashboard shows a Pay Now button, your payment method might have had an issue.

    For help submitting payments, email payments@checkr.com.

    Add bank account information

    Checkr can process invoices through a linked banking account, called an Automated Clearing House account. To allow Checkr to process invoices through a bank account, enter the information below:

    • Account holder’s name
    • Routing number
    • Account number

    After your account information saves, your bank account will show two microdeposits in 2-4 business days. To verify your bank account, enter both deposit amounts in the Payment tab. Checkr can process payments only for verified bank accounts.

    Add credit card information

    To allow Checkr to process invoices through a linked credit card, enter the information below:

    • Credit card holder’s name
    • Card number
    • Security code
    • Expiration date

    To verify your credit card, Checkr places a temporary hold based on your first order:

    • Fewer than 10 background checks: The temporary credit card hold is for 1 USD.
    • At least 10 background checks: The temporary credit card hold is for the price of 10 checks.

    Update payment information

    Select the actions menu next to a payment method to remove it, or to make it the default payment method. You must keep at least one payment method on file. 

    Checkr might deauthorize or cancel your account for these reasons:

    • Payment method missing
    • Non-payment
    • Insufficient funds

    Nonprofits and tax-exemption

    If your organization is tax-exempt, email tax@checkr.com with your W-9 and Certificate of Tax Exemption.

    Video overview

    Play the Checkr Academy video below to learn about Checkr's monthly billing process and how to set up your organization's bank account for payment.

    Learn from Checkr experts

    Go to our learning hub, Checkr Academy, to access video tutorials of Checkr experts showing you how to get started with the Checkr Dashboard.

  • Review invoices >

    At the beginning of each month, Checkr sends an invoice for the previous month's completed background checks. Invoices are due upon receipt.

    For help reading your invoice CSV, use Invoice CSV by column.

    Note

    Some Checkr partners directly handle billing and invoicing.

    What's included

    Invoices include fees for checks with a status below:

    • Canceled
    • Clear
    • Complete
    • Review
    • Suspended

    Checkr doesn't charge for expired invitations.

    Invoice status

    Invoices can have a status below:

    • Pending: Checkr hasn't received payment yet.
    • Paid: Checkr received payment.
      Checkr emails payment receipts using Stripe. If you didn't receive a receipt from Stripe, contact Checkr. If you need to, you can update your billing email address.

    Read an invoice

    You can access invoices from the Checkr Dashboard:

    1. Select "Payment & billing."
    2. Select Invoices, and then select from the items below:
      • Invoice CSV: From the Reports column, select "reports_usage.csv."
      • Invoice PDF: From the Invoice column, select "invoice.pdf."
      • Subscription CSV: Select “See more files.”

    If you receive invoices from Checkr, play the Checkr Academy video below to learn about Checkr's monthly billing process and how to interpret your Checkr invoice, including passthrough fees.

    Invoice CSV

    The invoice CSV specifies fees for every part of each person's background check. For column-by-column descriptions of the invoice CSV, use How to read your invoice CSV

    If your account has a hierarchy with at least one node, your CSV invoice describes each node as a "cost center." For questions about your account's hierarchy, contact Checkr.

    Invoice PDF

    The invoice PDF lists packages and fees for the month and includes the information below:

    • Address: Checkr's address and your organization's address
    • URI: Your organization's unique Checkr ID
    • PO #: The auto-generated purchase order number
    • Invoice date: Invoice creation date
    • Due date: Payment due date
    • Item: What your organization ordered
    • Quantity: How many items your organization ordered
    • Unit price: Individual item price
    • Amount: Total item price

    Subscription CSV

    Subscriptions appear on your invoice when you enroll the person.

  • Passthrough fees >

    The background checks and packages Checkr offers have set prices. Sometimes courts, departments of motor vehicles (DMVs), or verification databases charge Checkr to complete a check.

    Checkr recovers these fees from customers as passthrough fees. Passthrough fees such as those below can appear on your monthly invoice:

    • County surcharge: Criminal records are public, but counties that house them can charge a fee to access them. About 10% of United States (US) counties charge a fee to access criminal records. The county surcharge is multiplied by the number of candidate aliases checked.
    • DMV access surcharge: DMVs charge a fee to retrieve a motor vehicle record (MVR). The fee amount varies by state.
    • Professional license verification fee: Industry verification databases and licensing bodies charge a fee when they verify a candidate's professional license information.
    • State surcharge: These fees appear on your invoice in the situations below:
      • The state collects its county records in a single statewide database.
      • You order a state search for a state that charges a fee to access statewide data. The state surcharge is multiplied by the number of candidate aliases checked.
    • Verification fees: These fees appear on your invoice in the situations below:
      • You order an employment verification: Checkr verifies employment using databases, such as “The Work Number,” which charge fees.
      • You order an education verification: Checkr verifies education using databases, such as the National Student Clearinghouse, which charge fees.

    Play the Checkr Academy video below to learn what a passthrough fee is and how to identify it on your Checkr invoice.

  • Access tax documents >

    You can access tax documents from the "Payment & billing" page of the Checkr Dashboard. The Documents tab has two download links:

    • Checkr's W-9 form: PDF of Checkr's most recent W-9 for tax purposes
    • Checkr Customer Payment Information: PDF of Checkr's ACH information

    Play the Checkr Academy video below to learn how to access tax documents in the Checkr Dashboard.