Payment and billing

  • FAQs about Checkr invoices

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    For information about how to add and update payment methods, refer to Set up payment information.

    Each month, Checkr emails your invoice to your account’s billing contact email address. The invoice includes charges for background checks completed in the previous month.

    Admin users can access current and previous invoices from the Invoices tab of the "Payment & billing" page in the Checkr Dashboard. The Invoices tab has a summary PDF and a detailed CSV file for each invoice that you can download:

    1. Open the Checkr Dashboard.
    2. Select "Payment & billing."
    3. Select Invoices, and then select the item you want:
      • Invoice CSV: From the Reports column, select "reports_usage.csv."
      • Invoice PDF: To find your PDF invoice, select "invoice.pdf."
      • Subscription CSV: Select “See more files.”

    Checkr sends invoices at the beginning of each month. This invoice includes charges and fees for usage during the previous month and shows “due upon receipt.” If your account uses autopay, Checkr automatically charges payments around the 7th of every month. 

    After you pay the invoice, its status changes to “Paid.”

    Checkr sends invoices at the beginning of each month for charges and fees from the previous month. For example, at the beginning of February, you receive an invoice for your January activity.

    A pending invoice indicates that Checkr hasn't received payment. If you paid this invoice, let us know! For help completing a missing payment, email payments@checkr.com.

    For questions about what your invoice includes, contact Checkr.

    For questions about updating and submitting payments, email payments@checkr.com.

    No, you receive one invoice which specifies the cost center, or node.

    Checkr sends payment receipts via email using Stripe. If you didn't receive an email from Stripe, contact Checkr.

    If you need to, you can update your billing email address.

  • FAQs about Checkr charges & fees

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    For information on how to add and update payment methods, refer to Set up payment information.

    Reports that complete with a status below results in a charge to your account

    • Clear
    • Consider
    • Canceled (including any reports that the customer cancels)
    • Suspended

    Subscriptions appear on your invoice when you enroll candidates.

    Check won't charge for expired invitations. If an invitation expires, simply send a new invitation to initiate a new report.

    Note

    If a report is suspended or upgraded and then completed in a later month, any additional charges will appear on the invoice both in the month of suspension/upgrading and the month of completion. There is no charge for expired reports.

    No. To learn more about Checkr pricing, visit the Checkr Pricing and Packages page.

    Checkr doesn't offer credit back to credit cards or bank accounts. Credit memos can apply only to your next invoice, and Checkr can't update invoices after they're sent.

    Credit memos are PDFs that show the credit that will apply to your next invoice.

    If the candidate does not show up for their test or never books a test, the drug test portion of the report will suspend, and you will not be billed for it.

    Your invoice might show a charge for a search in a county that differs from the candidate-provided addresses. The Social Security number (SSN) trace searches for the address history of the candidate-provided SSN. The address history determines the counties and other databases to search for additional public records.

    For more information about SSN traces, refer to Social Security number (SSN) trace.

    New York pass-through fees

    New York has 15 counties that are part of the Office of Court Administration (OCA). These counties have pooled their criminal records into one system of record. Searches in any of these 15 counties appear on your invoice as a "State Fee. The OCA set the cost at $95..

    Package fees 

    Checkr charges package fees to compile and deliver the consumer report your company ordered. Package fees vary.

    Passthrough fees

    Checkr also changes passthrough fees.

    After a national search identifies a potential record, Checkr automatically performs a county-level verification if your package doesn't already include a county search. The county search finds the information below:

    • Additional identifiers to confirm that the record belongs to the individual
    • Complete and up-to-date case information

    A county-level verification fee is the report upgrade charge.

    Under the Fair Credit Reporting Act (FCRA), Checkr is required to investigate the accuracy of consumer reports at the consumer's request. To ensure maximum possible accuracy Checkr must update all reports that may contain inaccurate or outdated information. In cases where fees are incurred, Checkr passes those fees directly to the customer.

    New York has 12 counties that are part of the Office of Court Administration (OCA). These counties have pooled their criminal records into one system of record. If a search is conducted in any one of these 12 counties, it is billed as a “State Fee'' which has been set at $95 by OCA. County court searches that are not part of the OCA will be listed as separate charges. These fees are passed on by Checkr to your company with no additional surcharge or processing fee. For a full list of pass-through fees, see Checkr's additional pricing information page.

    12 counties in the Office of Court Administration (OCA)

    • Allegany
    • Bronx
    • Cayuga
    • Chemung
    • Fulton
    • Kings
    • Montgomery
    • Nassau
    • New York
    • Orleans
    • Queens
    • Richmond

    If your company verifies employment history, you third-party passthrough fees associated with these searches. Industry verification databases charge these fees to automatically verify employment history. Checkr lists employment verification passthrough fees. 

    Please note that Checkr partners with multiple vendors, so charges may vary based on the vendor conducting the service. The fees are specifically called out in line items on the Checkr invoice. Checkr first searches available databases, such as The Work Number for Everyone, that charge a fee when the verification is successfully completed by way of checking that database. You may find a separate fee assigned for each place of employment being verified for the candidate. Rest assured, Checkr does not mark up any fees; instead, we send them in your invoice at cost.

  • Set up payment information

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    Note

    Some Checkr partners directly handle billing and invoicing.

    Use the steps below to update your billing email address:

    1. In the Checkr Dashboard, select the "Payment & billing" page.
    2. Select the Payment tab.
    3. In the "Billing email" field, enter the updated email address.
    4. Select "Update my account."

    If your monthly invoices are less than $2,500, Checkr asks you to provide a payment method for automatically paying your account's invoices each month. The payment method can be either a bank account or credit card, and you can add one of each.

    If your account uses autopay but the dashboard shows a Pay Now button, your payment method might have had an issue.

    Add bank account information

    Checkr can process invoices through a linked banking account, called an Automated Clearing House account. To allow Checkr to process invoices through a bank account, enter the information below:

    • Account holder’s name
    • Routing number
    • Account number

    After your account information saves, your bank account will show two microdeposits in 2-4 business days. To verify your bank account, enter both deposit amounts in the Payment tab. Checkr can process payments only for verified bank accounts.

    Add credit card information

    To allow Checkr to process invoices through a linked credit card, enter the information below:

    • Credit card holder’s name
    • Card number
    • Security code
    • Expiration date

    Update payment information

    Select the actions menu next to a payment method to remove it, or to make it the default payment method. You must keep at least one payment method on file. 

    Nonprofits and tax-exemption

    If your organization is tax-exempt, email tax@checkr.com with your W-9 and Certificate of Tax Exemption.

  • Review invoices

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    You can use the Invoices tab on the "Payment & billing" page of the Checkr Dashboard to do the tasks below:

    • Quickly review past invoices and their payment status.
    • Download a CSV file of the invoice's specific charges.

    The Invoices tab has the columns below:

    • Month: Find the month that Checkr issued the invoice.
    • Amount: Find the total for the invoice.
    • Reports: Download the invoice's report_usage.csv file. This file shows the report, candidate, search, and invoice fee.
    • Invoice: Download a PDF for the invoice.
    • Status: Find whether the listed invoice is currently pending or paid.

    If your account has a hierarchy with at least one node, invoices show two additional columns:

    • Cost center: Find the name of the node associated with the background check.
    • Hierarchy: List the cost center's parent, its parent’s parent, and so on to a root node.

    For more information about invoice charges and timing, refer to a resource below:

  • Passthrough fees

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    The background checks and packages Checkr offers have set prices. Sometimes courts, Departments of Motor Vehicles (DMVs), or verification databases charge Checkr to complete a check.

    Checkr recovers these fees from customers at cost, and with no markup as passthrough fees. Passthrough fees such as those below can appear on your monthly invoice:

    • County fee: Criminal records are public, but counties that house them can charge a fee to access them. About 10% of United States (US) counties charge a fee to access criminal records.
    • DMV access fee: DMVs charge a fee to retrieve a motor vehicle record (MVR). The fee amount varies by state.
    • Professional license verification fee: Industry verification databases and licensing bodies charge a fee when they verify a candidate's professional license information.
    • State fees: These fees appear on your invoice in the situations below:
      • The state collects its county records in a single statewide database.
      • You order a state search for a state that charges a fee to access statewide data.
    • Verification fees: These fees appear on your invoice in the situations below:
      • You order an employment verification: Checkr verifies employment using databases, such as “The Work Number,” which charge fees.
      • You order an education verification: Checkr verifies education using databases, such as the National Student Clearinghouse, which charge fees.
  • Access tax documents

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    You can access tax documents from the "Payment & billing" page of the Checkr Dashboard. The Documents tab has two download links:

    • Checkr's W-9 form: PDF of Checkr's most recent W-9 for tax purposes
    • Checkr Customer Payment Information: PDF of Checkr's ACH information