Manage your account

The "Payment & billing" page in the Checkr Dashboard allows admins to do the tasks below:

• Set up or change payment information at any time.
• Open or download Checkr-issued invoices for your organization.
• Download a copy of your account's W-9.

Payment

In the Payment tab, you can add or edit payment information and update your billing email address.

Use the steps below to update your billing email address:

1. In the Billing email field, enter the updated email address.
2. Click the Update my account button.

If your monthly invoices are less than $2,500, Checkr asks you to provide a payment method for automatically paying your account's invoices each month. The payment method can be either a bank account or credit card, and you can add one of each.

Add bank account information

Checkr can process invoices through a linked banking account, called an Automated Clearing House account. To allow Checkr to process invoices through a bank account, enter the information below:

• Account holder’s name
• Routing number
• Account number

After your account information saves, your bank account will show 2 microdeposits in 2-4 business days. To verify your bank account, enter both deposit amounts in the Payment tab. Checkr can process payments only for verified bank accounts.

Add credit card information

To allow Checkr to process invoices through a linked credit card, enter the information below:

• Credit card holder’s name
• Card number
• Security code
• Expiration date

Invoices

You can use the Invoices tab to do the tasks below:

• Quickly review past invoices and their payment status.
• Download a CSV file of the invoice's specific charges.

The Invoices tab has the columns below:

• Month: Find the month that Checkr issued the invoice.
• Amount: Find the total for the invoice.
• Reports: Download the invoice's report_usage.csv file. This file shows the report, candidate, search, and invoice fee.
• Invoice: Download a PDF for the invoice.
• Status: Find whether the listed invoice is currently pending or paid.

If your account has a hierarchy with at least one node, invoices show two additional columns:

• Cost center: Find the name of the node associated with the background check.
• Hierarchy: List the cost center's parent, its parent’s parent, and so on to a root node.

For more information about invoice charges and timing, refer to a resource below:

• Frequently asked questions about payment and billing in the Checkr Help Center
• Fee information on the Checkr website

Documents

The Documents tab has two download links:

• Checkr's W-9 form: PDF of Checkr's most recent W-9 for tax purposes
• Checkr Customer Payment Information: PDF of Checkr's ACH information

The "Account settings" page of the Checkr Dashboard allows admins to manage your Checkr account and individual users to manage their account settings.

Use the Settings tab to edit your account settings.

Checkr populates the fields below while creating your account:

• Company name: This name appears in candidate-facing emails you send from this account as well as in the Candidate Portal for your candidates.
• URI name: This name appears in the links for your Candidates page, and you can't edit it.
• Account logo: This image appears in candidate-facing emails.

Enter information for the fields below:

• Support phone or email: Enter the phone number or email address that candidates use to submit evidence of rehabilitation or other context during the adverse action process.
• Billing email: Enter the address where Checkr will contact you about invoices and other billing communications. This email address can't log in to the Checkr Dashboard.
• Adverse action email: Enter the address that will send pre- and post-adverse action emails from you to candidates.
  This address also receives the undeliverable notice if the candidate's email doesn’t work. If your adverse action email address can’t receive messages, Checkr emails your addresses in the order below:
  1. User email for the account that initiated the adverse action process
  2. Adverse action email
  3. Support email
  4. Billing email
  5. Technical contact email

If none of these addresses work, the undeliverable notice goes to all users with at least admin account permissions.

• Technical contact email: If your company uses the Checkr API for integration, enter the person to contact for technical communications. Checkr uses this email address to contact your organization about important Checkr API issues or updates.
• Compliance contact email: Enter the person to communicate with Checkr about compliance issues or updates. Checkr uses this email address for updates about candidate disputes and changes to background check reports.

Manage account and candidate notifications

Set email notifications

Use the Notifications section to select the content and frequency of your automated email notifications. You can set email notification preferences at the user level. To receive these notices, your account must have at least one subscribed user.

Checkr can send emails about the topics below:

• All report updates: Receive an email for any changes to report status.
• All candidate updates: Receive an email when a candidate receives an invitation or an invitation expires.
• All candidate stories: Receive an email for every candidate story submission.

Notifications about more specific report and candidate events are also available. For example, you can receive email notifications about specific report status changes.

Set candidate notifications

Checkr sends both email and SMS notifications by default, and you can customize what candidates receive.

Disable candidate notifications

Notifications are critical in ensuring that candidates can submit information and complete their background checks promptly. Disable notifications only in the situations below:

• Disable candidate invitation emails only if you want to manually send candidates links to their background check invitations. Even if you disable email invitations, candidates still receive emails when Checkr needs information from the candidate.
• Disable all candidate SMS notifications only when you want to turn off all SMS communications that candidates receive.

Manage partner applications

Use the "Application settings" tab to create and manage partner applications for your account.

To create a new partner application, select "New partner application."

Manage partner integrations

Use the Integrations tab to find and manage OAuth integrations enabled for your account.

To disable an integration for your account, select "Turn off."

If you have the admin user role, you can do the tasks below in the Users tab of the "Account settings” page of the Checkr Dashboard:

• Find, edit, manage, or delete existing users.
• Add new users.

Add new users

To add a user, enter the person's email address in the "Enter email" field and select "Add user." Checkr sends an invitation to the user to set up a password and log in.

Assign roles to users

Checkr can't edit user roles. To edit or add user roles for your account, contact your admin. By default, the first user on an account is an admin.

To assign roles to your users and grant them permissions within the Checkr Dashboard, select Edit in the Roles column.

Depending on the user's job, set one or more of the roles below.

Available user roles

• Limited user: The limited user role can access the candidates list but can't access candidate or report details. New users on an account automatically have this role.
• User: The user role can access reports. Assign the user role to staff who update candidates about their background checks.
• Requester: The requester role can perform the tasks below. Assign this role to recruiters who initiate background checks.
  • Access, send, monitor, and cancel background check invitations.
  • Add a search to an existing package.
  • Find report statuses on the Candidates page but can't find the results of completed reports.
  • Access candidate documents and exceptions but not completed report details.
• Adjudicator: The adjudicator role can perform the tasks below. Assign this role to adjudication staff.
  • Access candidate report details.
  • Adjudicate reports.
  • Engage candidates.
  • Send pre-adverse action notices to candidates.
• Restricted admin: The restricted admin role can perform all tasks of adjudicators and requesters for candidates in their account node but can't update billing information or settings. This role applies only for accounts that have a hierarchy with at least 1 node.
  This role can also perform the tasks below. Assign this role to administrators for subnodes on your account.
  • Invite users to the account.
  • Add searches.
  • Save packages.
  • Assign non-admin user roles.
  • Find invoices.
  • Change developer settings.
• Admin: The admin role has access to all functionality in the Checkr Dashboard, with no node restrictions. This role can perform all tasks, including the ones below. Limit this role to core members of your team.
  • Update account settings, including billing information.
  • Add searches.
  • Save packages.
  • Assign roles to any account user.

Individual users can have multiple roles, such as adjudicator and requester. To create custom roles and permissions, contact Checkr.

Delete users

To delete existing users from your account, select the menu icon and select Delete User. Checkr issues a confirmation and then deletes the user from your account. You can't restore deleted users, but you can add the same email address again.

Unlock user accounts

Users with too many failed login attempts are locked out of their accounts. To send a user a password-reset email, select "Unlock user" from the menu next to their name.

Assign nodes to users

Before you can assign nodes to users, take the steps below for your account:

1. Create a hierarchy of nodes.
2. Request that Checkr enable user restrictions by nodes.

To use nodes to restrict user permissions, use the steps below:

1. From the menu, select "Assign nodes."
2. Use the options to select nodes to assign to or unassign from the user.
3. Review your selection, and select Yes to confirm.

Checkr's user roles provide varying levels of access for team members involved in each stage of the background check process.

Assign roles to users

For security purposes, Checkr can't edit user permissions. To edit or add user roles for your account, contact your team's admin. By default, the first user on an account is always an admin.

To manage user permissions, log in to the Checkr Dashboard as an admin. Open the Account settings page. Click the Users tab, and then click Edit in the Roles column.

Depending on the user's role, set one or more of the permissions below. Individual users can have multiple roles, such as adjudicator and requester. To create custom roles and permissions, contact Checkr.

Available user roles

• Billing user: Billing users can access only the Payment & billing page of the Checkr Dashboard.
• Limited user: Limited users can access the candidates list but can't access candidate or report details. All new users on an account automatically have this role.
• Requester: The requester role can perform the tasks below. Assign this role to recruiters who initiate background checks.
• Access, send, monitor, and cancel invitations to initiate background checks.
• Add a search to an existing package.
• Find report statuses on the Candidates page but can't find the results of completed reports.
• Access candidate documents and exceptions but not completed report details.
• Adjudicator: The adjudicator role can perform the tasks below. Assign this role to adjudication staff.
• Access candidate and report details.
• Adjudicate reports.
• Engage candidates.
• Send pre-adverse action notices to candidates.
• Restricted admin: The restricted admin role is available only for accounts that have Account Hierarchy enabled. This role can perform all tasks of adjudicators and requesters for candidates in their account hierarchy node but can't update billing information or settings.
  This role can also perform the tasks below. Assign this role to administrators for subnodes on your account.
• Invite users to the account.
• Add searches.
• Save packages.
• Assign non-admin user roles.
• Find invoices.
• Change developer settings.
• Admin: The admin role has full access to all functionality in the Checkr Dashboard, with no node restrictions. This role can perform all tasks, including the ones below. Limit this role to core members of your team.
• Update account settings, including billing information.
• Add searches.
• Save packages.
• Assign all roles to any account user.

Assign work locations to users

Use work locations to manage access to candidate information for your team by geographic location. Users subscribed to a specific location can access and manage candidates only in those locations.

To manage the locations assigned to a specific user, use the steps below:

1. Click the menu icon at the far right of the user's name.
2. Select Edit geos.
3. Choose the locations to subscribe that user to.

Only users with the correct permissions can access the Packages page in the Checkr Dashboard. If you need access to this page, work with your admin.

Create a custom package

To create a custom package of searches, use the steps below:

1. Select the "Create new package" button.
2. Set the candidate's work location.
3. Select the package you want. The total appears with fees at the right.
4. Review available add-ons, and use the Add button to select ones for your package. Below the package summary, you can name the package and save it for later. 

Add searches to a package

Checkr offers searches that you can add to existing packages. Some customization options might be unavailable through partner integrations, and some searches might take additional setup time.

To add searches to an existing package, use the steps below:

1. Select the pencil icon on the package you want to edit.
2. Select Add on the search you want to add. If you want to save this package for later use, name it.
3. Select Save.

You can also add searches using the "Order background check" button on the Checkr Dashboard:

1. Select "Order background check."
2. Set the candidate's location.
3. Enter up to 200 email addresses, and select Continue. Checkr sends emails with invitation links.
4. Select a package and optional additional searches.
5. Review and then submit your order.

Assign nodes to a package

If your account has nodes, you can assign them to packages. Child nodes inherit packages from their parents in addition to packages you add directly to them.

To assign new nodes to or remove nodes from a selected package, use the steps below:

1. Select a package, and then select "Assign nodes."
2. Use the Search Node List field to search for nodes in your hierarchy. You can search by name or by custom ID. To show only nodes currently assigned to the package, select the "Show only selected nodes" checkbox.
3. Select the nodes you want to assign to or remove from the package. 
4. Select Yes to confirm and save your changes.

Delete a package

If you no longer need a package, you can delete it using the steps below:

1. Select the Actions column of the package you want to delete.
2. Select Delete, and then confirm that you want to delete the package.

On the Analytics page of the Checkr Dashboard, you can filter charts and download chart data. You can also learn which charts are available.

This article has the sections below:

• Filter charts
• Download chart data

Filter charts

Each tab of the Analytics page provides filters you can use to customize your charts. Filters affect only the current tab and don't save between sessions.

Available filters vary by chart and can include the ones below:

• Date range: The date range to show data from
• Package: The package to show data from
• Candidate work location: The candidate’s work location
• Node name: The name of the node to show data from (Node name is available only for accounts with a hierarchy and at least 1 node.)
• Node ID: The node to show data from (Node ID is available only for accounts with a hierarchy and at least 1 node.)
• Country: The location where the candidate is applying to work

Use the steps below to customize with filters:

1. Select Filters.
2. In the window that opens, define your filters with options such as "is equal to," "is blank," "contains," or "doesn’t end with." You can use multiple filters at once.
3. Select Run.

Download chart data

Download chart data from the Analytics page using the steps below:

1. At the top right of the section, select the icon with the three vertical dots and then select Download Data.
2. In the window that opens, select the download options:
• File format: Select the file format for your download. Options include TXT (tab-separated values), Excel Spreadsheet, CSV, JSON, HTML, Markdown, and PNG.
• Results
• With visualization options applied: Download the value or chart as it appears in the Analytics page.
• As displayed in the data table: Download the raw spreadsheet data generating the visualization.
• Values
• Formatted: Round large numbers, and include special characters such as %.
• Unformatted: Apply no special formatting to the raw data.
• Limit
• Results in table: Download only the results from the selected table, limited to 500 rows.
• All results: Download all results.
• Custom: Set the number of rows to download.

Assess Standard compares your guidelines to state or county criminal records in a candidate's report. Assess Standard then assigns your eligibility status to each individual record. You can set 2 types of guidelines: templated and lookback period.

Review Assess Standard guidelines

Quickstart templates

Assess Standard helps you with starter guidelines that align with best practices and Equal Employment Opportunity Commission (EEOC) guidance for considering criminal records. These guidelines apply to all records.

Records that searches find in the categories you select have the Clear status.

Quickstart templates have 4 sections:

Guidelines for lookback period

Guidelines for the lookback period focus on how many years have passed since the record's most recent event, called the "context date." Setting guidelines for the lookback period is similar to setting an "age limit" for each of 55 record categories. You can indicate when you consider the record no longer relevant and want it assessed as Clear. By default, all record categories appear as Review.

Use the fields to enter lookback periods for records older than the number of years you enter. More recent records appear as Review. Any cell with no assigned time since record defaults to Review.

Select the record type to read a description. These descriptions vary by state and aren't specific legal or statutory definitions for the crimes. Checkr recommends assigning a guideline for the time since record to each record category.

Set your Assess Standard guidelines

Show or hide Clear records

You can set the Checkr Dashboard to show or hide records that your guidelines assess as Clear. The settings below that you enable apply to all assessed records for your account.

• Display Clear records: The locations below show records assessed as Clear:
  • Candidate Portal
  • Checkr API
  • Checkr Dashboard
  • Report PDF
• Conceal Clear records in the Dashboard: You have to select "Show more" in the Checkr Dashboard to show records with the Clear status. Records with the Clear status appear in the locations below:
  • Candidate Portal
  • Checkr API
  • Report PDF
• Remove Clear records: No location below shows records assessed as Clear:
  • Candidate Portal
  • Checkr API
  • Checkr Dashboard
  • Report PDF
• Hide records with Assessment "Clear" from the Pre-Adverse Action modal: When you begin the adverse action process, you can't select records assessed as Clear to include in the pre-adverse action notice.
• Auto-engage candidates when their report is assessed as "Clear": Automatically engage candidates whose reports are assessed as Clear.

Add new Assess Standard guidelines

Assess Standard guides you through adding Checkr-designed quickstart templates.

Select Add to automatically assess those records as Clear.

Manage guidelines for lookback period

At the bottom of the page, you can use CSV files to download or upload your lookback period guidelines.

To download a blank template, select Download Template.

To download your guidelines as a CSV file, select "Download your guidelines."

After the CSV file downloads, you can edit your existing guidelines by uploading an edited CSV file. All new guidelines you upload overwrite your existing guidelines. To import your CSV file as a new set of guidelines, select "Upload guidelines."

Review previous guidelines

You can review the settings for each published version of your guidelines.

In a guideline, open the menu and select View Versions. A window shows all published versions of the guideline with the user name and publication date.

You can establish SAML connections with your preferred identity provider (IdP) and use Checkr as a service provider (SP).

Checkr supports the standard SCIM APIs. To provision SCIM API for your account, contact Checkr.

Prerequisites

Checkr SSO has requirements for SAML connections, and more specific requirements for IdP-initiated and SP-initiated connections. Before initiating the connection, review your Checkr account and IdP setup to confirm that your setup is compatible with Checkr SSO.

For all SAML connections

• Checkr doesn't provide and can't interpret SAML metadata.
• Checkr uses HTTPS at the transport layer to secure network traffic you send to us. Checkr doesn't support additional assertion encryption.

For IdP-initiated connections

• If you have multiple Checkr accounts, each account requires a separate SAML connection.
• If you choose only IdP-initiated connections, Checkr can't prevent your users from changing their passwords on the Checkr platform. If you use SP-initiated connections with an email domain, Checkr can enforce these rules.
• Your Checkr account allows users to have different email address domains.

For SP-initiated connections

• If your organization has multiple Checkr accounts, you must first confirm that each of your email domains is attached to only one Checkr account. For example, users with an @bobsplumbingservice.com email address can be associated with only one of your Checkr accounts. Your users must log in to separate Checkr accounts with separate email addresses.
  • Checkr accounts allow multiple unique email domains to be associated with that account’s SSO connection Each unique domain can be associated with only one Checkr account.
  • Checkr identifies users by their email address, which must be unique. Each Checkr user can belong to only one Checkr account at a time.
• Users must first authenticate through your IdP before they can access the Checkr Dashboard. Setting up SP-initiated SSO diables direct login to your account.

Select your identity provider to learn how to enable SSO for Checkr.

Checkr provides three ways to use the platform to order background checks for your candidates:

• Checkr Dashboard
• Checkr APIs
• Checkr partner integrations

These three options serve different customers and different use cases. Our recommended option for most new customers is to use the Checkr Dashboard. In some cases, a customized implementation built on our APIs or a Checkr Partner integration with your current applicant tracking system (ATS) might better suit your business needs.

Available Checkr options:

Checkr Dashboard

The Checkr Dashboard provides an easy entry to the platform's functionality. Easy-to-follow workflows help customers order reports, manage their candidate pool, initiate adverse action processes, and analyze their team's productivity. We recommend this option for the vast majority of new customers due to its flexibility and ease of use.

The benefits of using the Dashboard include:

• Multiple pre-configured background check packages available
• A hosted candidate signup flow that complies with federal and state laws
• Shareable invitation links for each available background search package
• Customizable motor vehicle record rules
• Option to manually order background checks
• Integrated analytics dashboards
• Seamless signup process, no heavy configuration or development work needed

If you're interested in using this option, contact the Checkr sales team at sales@checkr.com.

Checkr APIs

If you're interested in using this option, refer to the Checkr API documentation. Contact Checkr Customer Support if you want to develop custom integrations using our API.

Checkr Reports API

The Reports API enables customers to create candidates and reports without needing to link to a third-party site. Using the API allows you to manage the branding and user experience for the integration to align with your brand standards and user experiences.

The benefits of the Reports API include:

• Receive status updates to an internal system (webhooks).
• Save time by automatically sending invitations.
• Run a high volume of background checks with an integrated candidate experience.

Important: The Checkr Reports API cannot create credit reports, drug or alcohol tests, or international background check reports. These must be ordered through the dashboard or the Invitation API.

Checkr Invitation API

The Invitation API allows customers to create candidates and send invitations automatically. This integration balances the simplicity of the Checkr Dashboard and the customization options of a Reports API integration. The Invitation API requires less development work and maintenance than the Reports API while providing the benefit of the Checkr Dashboard and hosted flow.

Partner integrations

Checkr partner integrations provide customers the ability to use a single platform for multiple services. Checkr is dedicated to secure, reliable, and seamless integrations with all of our partners. When you use Checkr through a partner integration, you receive:

• Fixed, prenegotiated rate for background checks
• Seamless three-step signup process to connect your partner and Checkr accounts
• System and workflow integration between your background check process and your existing system of record

To find out if we integrate with a system you use, refer to our current partner integrations. If one of these partner integrations is right for your company, contact our sales team at sales@checkr.com.

The "Developer settings" tab of the account settings in the Checkr Dashboard provides access to your account’s API keys and webhooks. API keys enable API access to the Checkr service for customized interfaces. Webhooks provide account-level webhooks to which Checkr-generated events post.

API and webhook logs appear in the Logs page of the Checkr Dashboard.

For more information, refer to Webhooks in the Checkr API documentation.

Manage API keys

The "API keys" section lists active API keys for the account.

You can create both secret and publishable keys for your account. Use the secret keys in your staging and production environments. Keep your secret keys confidential, and store them only on your own servers.

For more information, refer to API keys in the Checkr API documentation.

Before you can access production keys, Checkr must credential your account for production API access. After credentialing, create and manage your API keys in the Developer settings tab.

To create a new key, select "Create key."

For existing keys, you can take two actions:

• Select the eye to show and hide the password.
• Select Expire to set an expiration date for the selected key.

Add a new webhook

Use account webhooks to receive updates for objects created with the API. To get status updates, you must create webhook endpoints and add them in the Checkr Dashboard. Webhook endpoints have a limit of 2. If you try to create more than 2 endpoints in either environment, a "Quota limit exceeded" error appears.

For more information, refer to Webhooks in the Checkr API documentation.

The "Configured webhooks" section lists existing webhooks. Use the "New webhook" section to create a new webhook.

To add a new webhook for your account, use the steps below:

1. In the "New webhook" section of the "Account settings" page, enter a URL that meets the requirements below:
   • HTTP, HTTPS, and AWS SNS protocols are supported.
   • Use HTTP only for test environment webhooks.
   • HTTP and HTTPS endpoints must be publicly accessible.
   • AWS SNS endpoint must follow the format:
     `sns://<key_id>:<access_key>@<region>/<topic_owner>/<topic_name>`
2. Select the Live environment.
3. Select a jurisdiction: US or CA.
4. Select the "Include related object in payload" checkbox if you want to.
5. Select Add to create the new webhook.

To acknowledge receipt of a webhook, your endpoint should return a 2xx HTTP status code. Other information returned in the response header or response body is ignored.

If a webhook isn't received, Checkr continues trying to send it every minute for 10 minutes, then every hour for 24 hours.

Monitor webhook logs in the Logs page.

After you create webhooks, you can subscribe to the updates you want.

For more information about available subscriptions, refer to Webhooks in the Checkr API documentation.

Nodes are customizable segments that help you manage your Checkr account. You can use brands to customize candidate messaging by node. If you're an admin user, you manage nodes and brands from the "Account settings" page of the Checkr Dashboard.

Manage nodes

After you define nodes, you can assign them to users, packages, and other aspects of your Checkr account. Checkr calls your account’s configuration of nodes a "hierarchy."

After your account has a hierarchy, you must maintain at least one node. You can edit a single remaining node in your account, but you can't delete it.

Create a node or parent node

To create a node or parent node, use the steps below:

1. Below the list of nodes on the "Account hierarchy" tab, select Add Row.
2. Enter a name and a custom ID for the node.
3. In the fourth column, select a parent node. If you don't select a parent node, the node goes in your hierarchy's top level.
4. Select Submit Hierarchy.

Create a node tier

To create a node tier, use the steps below:

1. Below the list of nodes on the "Account hierarchy" tab, select Add Row.
2. Enter a name and a custom ID for the node tier.
3. In the third column, open the menu and enter the node name.
4. In the fourth column, select a parent node.
5. Select Submit Hierarchy.

Remove a node

To remove a node, select the trash can next to it.

Manage brands

The Brands tab appears in the Dashboard only for accounts that have a hierarchy with at least one node. After you create a brand and assign nodes, that brand appears on candidate invitations for that node. The brand also appears on the screens where candidates submit information. Your account can have multiple brands.

Create a brand

Use the Brands tab to create brands for your account. A brand needs a website and logo to appear in your candidate communications.

To create a brand, use the steps below:

1. Enter a name.
2. Enter the website for the brand.
3. Upload a logo, and select "Add brand." Checkr accepts all image file types, and suggests a minimum size of 160x160 pixels.
4. Your brand appears in the "Manage brands" section.

Assign nodes to brands

Assign nodes to brands to customize candidate communication by your account's nodes.

To assign a node to a brand, use the steps below:

1. From the "Manage brands" list, select "Assign nodes."
2. Select nodes for your brand, and select Save.
3. Confirm your selection.

This article is intended for the following user role(s): admin

Partner applications allow you to integrate Checkr with your application. For example, you can request background checks through an applicant tracking system (ATS). 

If your account has partner applications enabled, you can access them by logging in to the Partner Dashboard and going to Management > Applications.

Create or edit applications

To create a new partner application, click Add.

When creating a new application, the OAuth redirect URL allows Checkr to authenticate with your application and authorizes Checkr to use data that you pass to it. Use the URL that you want to send a user to after they authenticate with Checkr.

Using the OAuth client ID and OAuth client secret, you can generate your own API key to use for your application.

To reset your password:

1. Navigate to the Checkr Login page.
2. Click Don't remember your password?
3. Enter your email to receive a password reset email.

Your password reset token will be valid for four hours.

Sometimes password reset emails end up in your email's Spam folder, so be sure to check there if you don't receive an email. If the password reset email doesn't work, then check to see if you received more than one email. Then try using the more recent email to reset your password.

Admin users: For more information about account settings, refer to Manage account settings.

Checkr does not currently support the merging of accounts or migration of data/reports from one account to another. If more than one account exists for your organization, please select a primary account and work with Checkr Customer Support to de-authorize the unused account. 

Question

Is it possible to update the URI name tied to our Checkr account?

Answer

The URI name is a unique account identifier that cannot currently be changed.