Frequently asked questions

Outside the U.S., the average turnaround time (TAT) for background checks varies by country and screening. For example, global watchlist checks typically take 4 business days, while education and employment verifications usually take 6-8 business days. Refer to Checkr's International Pricing and Turnaround Time page to see a list of common turnaround times for Checkr’s most frequently requested countries.

Checkr processes candidate information and background report information consistent with applicable law and our Privacy Policy. The law that applies to your data generally depends on your location. We also require our service providers to comply with applicable law, including the General Data Protection Regulation (GDPR) and the UK General Data Protection Regulation (UK GDPR).  

The GDPR went into effect on May 25, 2018. GDPR is a set of protections for individuals located within the EU and is intended to keep their data secure. GDPR applies to all individuals located within the EU. This means that any person, regardless of their citizenship, who has their personal data collected while located in the EU, receives the protections granted under GDPR. A similar law in the United Kingdom, UK GDPR, protects individuals located within the UK.

Criminal report details vary by country. Please refer to Screenings by Country for more information on what charges are reviewed.

This article will help you understand reimbursement in the following areas:

• Austria in-country
• Austria out-of country
• Belgium in-country (no cost for out-of-country)
• Germany in-country 
• The Netherlands in-country (no cost for out-of-country)  

General reimbursement information

Several countries require candidates to obtain their own criminal records because of privacy laws. Due to this, candidates may request reimbursement for fees incurred during the application process.

Candidates obtaining background checks in Austria, Germany out-of-country, and the Netherlands in-country must request a refund. Neither Checkr nor iCOVER will contact the candidate to begin the refund process.

To request reimbursement, candidates can do any of the following:

1. Follow the reimbursement request directions sent via email from iCOVER,
2. Submit the reimbursement request to the Checkr Support Team, or
3. Respond to a documentation request email from Checkr Candidate Experience. 

It is recommended that candidates wait 48 hours before requesting reimbursement. This allows time for the request to appear in iCOVER's system. 

The candidate is required to provide the following information via email:

• Proof of payment
• International Bank Account Number (IBAN)
• SWIFT/Bank Identifier Code (BIC)
• Name of the account holder

What fees are eligible for reimbursement?

• Certificate fee
• Postage fee
• Notary fee

The money is reimbursed directly to the candidate’s bank account generally within 1 week. 

Austria in-country Criminal Record Certificate Application Process

The candidate is advised in the email from iCOVER (applicant@icover-services.com) that they will be reimbursed for the cost of the certificate, postage, and notary. 

How to Request a Criminal Certificate: 

1. The candidate must apply in person at either:
   • The Police Department in the main city; or 
   • The mayor’s office in the smaller towns/villages (or “Strafregister”)
2. The candidate must provide the following: 
   • A copy of the application form; 
   • A copy of the candidate’s ID; and
   • Payment for the certificate issuance fee

How to Request a Criminal Certificate Fee Reimbursement:

For information on requesting a criminal certificate fee reimbursement, refer to the General Reimbursement Information section of this article.

Email to the candidate for the Austrian in-country process

Austria out-of-country Criminal Record Certificate Application Process

How to Request a Criminal Certificate: 

1. Candidates must apply at the closest Austrian Consulate in person. The application form will be completed by the candidate at the consulate, and their signature will be authenticated.
2. The candidate must provide the following: 

• A copy of the application form;
• A copy of the candidate’s ID; and
• Payment for the certificate issuance fee