• How long does a non-U.S. background check take?

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    Question

    What is the turnaround time (TAT) for non-U.S. screenings?

    Answer

    Outside the U.S., the average turnaround time for background checks varies by country and search type. For example, global watchlist checks typically take 4 business days, while education and employment verifications usually take 6-8 business days. See below for the average turnaround time for criminal or adverse media background checks by country.

    Please note that turnaround time begins when Checkr has received all forms and information required for the selected screenings from the candidate.

    Country or territory

    Average turnaround time (business days)

    Afghanistan

    Not available

    Albania

    21

    Algeria

    6-7

    Andorra

    10

    Angola

    6-7

    Anguilla

    6-8

    Antigua and Barbuda

    6-7

    Argentina

    5-6

    Armenia

    6-7

    Aruba

    8-10

    Australia

    20-25

    Austria

    17-18

    Azerbaijan

    6-8

    Bahamas

    6-7

    Bahrain

    6-7

    Bangladesh

    7

    Barbados

    6-7

    Belarus

    Not available

    Belgium

    21

    Belize

    6-8

    Benin

    6-7

    Bermuda

    20-22

    Bhutan

    8-10

    Bolivia

    6-8

    Bosnia and Herzegovina

    5-6

    Botswana

    5-6

    Brazil

    5-6

    British Virgin Islands

    6-7

    Brunei Darussalam

    8-10

    Bulgaria

    6-7

    Burkina Faso

    6-7

    Burundi

    6-7

    Cambodia

    5-6

    Cameroon

    7-8

    Canada

    1-2

    Cape Verde

    6-7

    Cayman Islands

    6-7

    Central African Republic

    12

    Chad

    6-7

    Chile

    6-7

    China

    5-7

    Christmas Island

    5-7

    Colombia

    4-5

    Comoros

    6-7

    Congo

    7-8

    Congo, Democratic Republic

    7

    Cook Islands

    7

    Costa Rica

    5-7

    Côte d’Ivoire

    15

    Croatia

    6-7

    Cuba

    6-7

    Cyprus

    6-7

    Czech Republic

    6-7

    Denmark

    15

    Djibouti

    6-7

    Dominica

    6-7

    Dominican Republic

    6-7

    Ecuador

    4-5

    Egypt

    7-8

    El Salvador

    12

    Equatorial Guinea

    6-7

    Eritrea

    6-7

    Estonia

    6-7

    Eswatini

    6-7

    Ethiopia

    6-7

    Falkland Islands

    8-10

    Fiji

    15-20

    Finland

    11

    French Guiana

    11

    French Polynesia

    11

    France

    11

    Gabon

    6-7

    Gambia

    6-7

    Georgia

    6-7

    Germany

    16-20

    Ghana

    6-7

    Gibraltar

    7

    Greece

    14-15

    Greenland

    10-11

    Guadeloupe

    5-7

    Grenada

    6-7

    Guernsey & Alderney

    5-7

    Guatemala

    6-7

    Guinea

    6-8

    Guinea-Bissau

    7-8

    Guyana

    6-7

    Haiti

    6-7

    Hong Kong

    2-3

    Honduras

    6-7

    Hungary

    6-7

    Iceland

    6-7

    India

    7-8

    Iran

    5-7

    Indonesia

    3

    Iraq

    6-7

    Isle of Man

    11

    Ireland

    2-4

    Israel

    2-3

    Italy

    14-15

    Japan

    5-7

    Jamaica

    5

    Jordan

    7-8

    Kazakhstan

    7-8

    Kiribati

    2-3

    Kenya

    7-8

    Kosovo

    6-7

    Kuwait

    6-7

    Laos

    2-3

    Kyrgyzstan

    6-7

    Latvia

    6-7

    Lebanon

    7-8

    Lesotho

    6-7

    Liberia

    6-7

    Libya

    6-7

    Liechtenstein

    6-7

    Lithuania

    6-7

    Macao

    7

    Luxembourg

    7-8

    Madagascar

    6-7

    Malawi

    6-7

    Malaysia

    5-6

    Maldives

    6-7

    Mali

    6-7

    Malta

    6-7

    Marshall Islands

    2-3

    Martinique

    14-15

    Mauritania

    7-8

    Mauritius

    7-8

    Mayotte

    7

    Mexico

    7-8

    Micronesia

    5-7

    Moldova

    6-7

    Monaco

    6-7

    Mongolia

    6-7

    Montenegro

    6-7

    Montserrat

    6-7

    Morocco

    6-7

    Mozambique

    6-7

    Myanmar

    6-7

    Namibia

    6-7

    Naura

    15

    Nepal

    6

    Netherlands

    42

    Netherlands Antilles

    8-10

    New Caledonia

    6-7

    New Zealand

    5-7

    Nicaragua

    6-8

    Niger

    6-7

    Nigeria

    7-8

    North Macedonia

    10-11

    Norway

    12-13

    Oman

    6-7

    Pakistan

    7-8

    Palau

    6-7

    Palestinian Territories

    6-7

    Panama

    4-5

    Papua New Guinea

    2-3

    Paraguay

    6-7

    Peru

    6-7

    Philippines

    5-6

    Poland

    14-15

    Portugal

    15-16

    Qatar

    6-7

    Romania

    7-8

    Russia

    Not available

    Rwanda

    6-7

    Saint Kitts and Nevis

    7-8

    Saint Lucia

    6-7

    Saint Martin

    6-7

    Samoa

    7

    San Marino

    7-8

    Sao Tome and Principe

    8-10

    Saudi Arabia

    6-7

    Senegal

    15

    Serbia

    8-9

    Sierra Leone

    7

    Seychelles

    6-7

    Singapore

    5

    Slovakia

    7-8

    Slovenia

    7-8

    Soloman Islands

    Not available

    Somalia

    7-8

    South Korea

    7

    South Africa

    7-8

    Spain

    5

    Sri Lanka

    7-8

    St Vincent & Grenadines

    7-8

    Sudan

    7-8

    Suriname

    7-8

    Sweden

    20

    Switzerland

    15

    Syria

    5-7

    Taiwan

    9-12

    Tajikistan

    6-7

    Tanzania

    6-7

    Timor-Leste

    2-3

    Thailand

    8-9

    Togo

    6-7

    Tonga

    4-5

    Trinidad & Tobago

    6-7

    Tunisia

    25

    Turkey

    7-8

    Turkmenistan

    6-7

    Turks and Caicos Islands

    6-7

    Tuvalu

    7

    Uganda

    6-7

    Ukraine

    Not available

    United Arab Emirates

    12

    United Kingdom

    10-12

    Uruguay

    7

    Uzbekistan

    7

    Vanuatu

    7

    Venezuela

    6-7

    Vietnam

    7

    Western Sahara

    7

    Yemen

    6-7

    Zambia

    7-10

    Zimbabwe

    6-7

  • I’m an international (non-US) candidate. How is my information being protected? 

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    Question

    I’m an international (non-US) candidate. How is my information being protected? 

    Answer

    Checkr processes candidate information and background report information consistent with applicable law and our Privacy Policy. The law that applies to your data generally depends on your location. We also require our service providers to comply with applicable law, including the General Data Protection Regulation (GDPR). 

    The GDPR went into effect on May 25, 2018. GDPR is a set of protections for individuals located within the EU and is intended to keep their data secure. GDPR applies to all individuals located within the EU. This means that any person, regardless of their citizenship, who has their personal data collected while located in the EU, receives the protections granted under GDPR. 

    Most international reports will only indicate whether there is a criminal record, and will rarely contain more specific information about the record.

  • How do I request a criminal certificate, and how do I get the certificate fee reimbursed?

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    This article will help you understand reimbursement in the following areas:

    General Reimbursement Information

    Due to privacy laws in certain countries, some candidates are asked to obtain their own criminal certificate. As a result, candidates may request reimbursement for the costs incurred during the process.

    The candidate must request the refund. Neither Checkr nor iCOVER will contact the candidate to begin the refund process. 

    To request reimbursement, candidates can do any of the following:

    1. Follow the reimbursement request directions sent via email from iCOVER,
    2. Email Checkr Support Team, or
    3. Respond to a documentation request email from Checkr Candidate Experience. 

    The candidate is required to provide the following information via email:

    • Proof of payment
    • Mailing address

    What fees are eligible for reimbursement?

    • Certificate fee
    • Postage fee
    • Notary fee

    Candidates are reimbursed in the form of a check within 10-14 days. 

    iCOVER is a vendor Checkr works with to complete background checks globally.

     

    Austria In-Country Reimbursement Process

    The candidate is advised in the email from iCOVER (applicant@icover-services.com) that they will be reimbursed for the cost of the certificate, postage, and notary. 

    How to Request a Criminal Certificate: 

    1. The candidate must apply in person at either:
      • The Police Department in the main city; or 
      • The mayor’s office in the smaller towns/villages (or “Strafregister”)
    2. The candidate must provide the following: 
      • A copy of the application form; 
      • A copy of the candidate’s ID; and
      • Payment for the certificate issuance fee

    How to Request a Criminal Certificate Fee Reimbursement:

    Candidates may request reimbursement from support@i-covereurope.com or from the Checkr Support Team. Candidates should wait 48 hours before requesting reimbursement. This allows time for the request to appear in iCOVER’s system. 

    The money is reimbursed in the form of a check within 10-14 days.  

    Email to the candidate for the Austrian in-country process

    mceclip3.png

    Austria Out-of-Country Reimbursement Process

    How to Request a Criminal Certificate: 

    1. Candidates must apply at the closest Austrian Consulate in person. The application form will be completed by the candidate at the consulate, and their signature will be authenticated.
    2. The candidate must provide the following: 
      • A copy of the application form;
      • A copy of the candidate’s ID; and
      • Payment for the certificate issuance fee
    3. After applying for your certificate, you may submit a request for reimbursement for the cost of the certificate, postage, and notary. 

    How to Request a Criminal Certificate Fee Reimbursement:

    Candidates may request reimbursement from support@i-covereurope.com or from the Checkr Support Team. Candidates should wait 48 hours before requesting reimbursement. This allows time for the request to appear in iCOVER’s system. 

    The money is reimbursed in the form of a check within 10-14 days.  

    Email to the candidate for the Austrian out-of-country process:

    mceclip2.png

    Belgium In-Country Reimbursement Process (no cost for out-of-country)

    How to Request a Criminal Certificate: 

    iCOVER will send an email via applicant@icover-services.com within 24-48 hours of the background check invitation being accepted. This email will contain instructions on where the candidate can apply for their certificate. If the candidate has an electronic ID, they may apply online. 

    How to Request a Criminal Certificate Fee Reimbursement:

    There are directions in the email sent from iCOVER for reimbursement of the cost of the certificate, postage, and notary. Candidates may request reimbursement from support@i-covereurope.com or from the Checkr Support Team. Candidates should wait 48 hours before requesting reimbursement. This allows time for the request to appear in iCOVER’s system.  

    The money is reimbursed in the form of a check within 10-14 days.  

    Email to the candidate for Belgium in-country process:

    mceclip1.png

    Germany In-Country Reimbursement Process (no cost for out-of-country)

    How to Request a Criminal Certificate: 

    iCOVER will send an email via applicant@icover-services.com within 24-48 hours of the background check invitation being accepted. This email will contain instructions on where the candidate can apply for their certificate. If the candidate has an electronic ID, they may apply online. 

    How to Request a Criminal Certificate Fee Reimbursement:

    There are directions in the email sent from iCOVER for reimbursement of the cost of the certificate, postage, and notary. Candidates may request reimbursement from support@i-covereurope.com or from the Checkr Support Team. Candidates should wait 48 hours before requesting reimbursement. This allows time for the request to appear in iCOVER’s system. 

    The money is reimbursed in the form of a check within 10-14 days.  

    Email to the candidate for Germany in-country process:

    mceclip1.png

    The Netherlands In-Country Reimbursement Process(no cost for out-of-country)

    How to Request a Criminal Certificate: 

    After submitting the background check application, the Dutch Ministry of Justice (COVOG) will contact the candidate directly via email from vog.np.rni@minvenj.nl within 48 - 72 hours of the background check invitation being accepted to confirm their application. Please allow 48 - 72 hours.

    How to Request a Criminal Certificate Fee Reimbursement:

    The candidate must request the refund. Neither Checkr nor iCOVER will contact the candidate to begin the refund process. 

        1. Proof of payment
        2. Mailing address

    Candidates will be reimbursed by iCOVER for the cost of the certificate, postage, and notary. The money is reimbursed in the form of a check within 10-14 days.  

    Email to the candidate for the Netherlands in-country process:

    mceclip0.png

  • How can I change the language of my background check application?

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    This language you see during the background check process is determined by the work location selected by the organization with which you applied. Your background check invitation sent via email will also contain a version in English, which you can view by scrolling down through the email invitation itself.

    Checkr currently offers the following languages within the Candidate Portal and Apply Flow: 

    • English
    • French (+ Canadian dialect)
    • Spanish (+ Mexican dialect)
    • German

    To adjust the language displayed within the background check application or Candidate Portal, select from the dropdown located in the top, right corner of the screen.

    mceclip0.png

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