Our help center is always open for business. Go to help.checkr.com for on-demand answers to many frequently asked questions.

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Drug Screenings require a physical address and contact information for possible follow-ups from labs. Please provide the following information: company address, full name and phone number

Running reports in Canada requires a separate account. We’ll require a special addendum to your customer agreement as well as an admin email to add to your Checkr Canada Portal. Please provide the following information: company address, full name and email address of authorized signer, full name and email address of first admin

Credit reports require an on-site inspection for authorization with our credit reporting bureau. The inspection is to ensure you have a system for data storage and deletion. The inspection can be virtual if your office is currently closed due to COVID. Please provide the following information: physical inspection address, full name, phone number, and business type (i.e. insurance / IT consultant).

If you need assistance regarding a candidate's background check, please provide either their full name, email address they used in their background check, or a link to their background check

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