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Our help center is always open 24/7. Go to for on-demand answers to many commonly asked questions.

Please select an option from the list provided.

Drug screenings require a physical address and contact information for possible follow-ups from labs. Please provide the following information: company address, full name and phone number

Credit reports require an on-site inspection for authorization with our credit reporting bureau. The inspection is to ensure you have a system for data storage and deletion. The inspection can be virtual if your office is currently closed due to COVID. Please provide the following information: physical inspection address, full name, phone number, and business type (i.e. insurance / IT consultant).

If you need assistance regarding a candidate's background check, please provide either their full name, the email address they used in their background check, or a link to their background check.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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