If your report indicates it has been canceled and you are unsure why, contact the organization you applied to.
Suggested next step: Contact the organization you applied with.
Candidate Help Center
Or try these: status, invite, adverse action
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How do I check the status of my background check?
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To check the status of your background check, log into the Candidate Portal using the information you provided the company with during your application process. Once you’ve logged in, you’ll be able to see the status of your report as well as any actions you need to take.
Non-US candidates
Non-US candidates can use one of the following Candidate Portals:
- International Candidate Portal - used when a candidate's work location is based in a country other than the US, Philippines, or Singapore
- International Candidate Portal (Philippines and Singapore) - used when the candidate’s work location is based in the Philippines or Singapore
Related articles:
What does the status of my report mean, and what are my next steps?
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Background check report statuses
Candidates can check the status of their background check report(s) by logging into the Candidate Portal. Report statuses represent where the report is within the background check process and do not reflect any engagement or hiring decisions.
Two important things to note:
- Checkr is a consumer reporting agency (CRA). We provide background check reports for companies that request them. We do not review reports, make employment or engagement decisions, or determine organization requirements regarding employment or engagement. We are also not informed about the organization’s hiring decisions. The organization you applied with will make engagement and/or hiring decisions based on its own requirements and review of your report.
- When your background check is complete, your report will be made available to the organization you applied to. You do not need to separately send a copy to the organization or ask Checkr to send a copy of your report to the organization.
Click a status below to learn more about it.
A report appears as “Clear” for a reason below:
- Your background check report includes no records.
- Your background check report includes only records that the organization identified as not relevant.
“Clear” reports are available to the organization you applied to. They will review it and make engagement or hiring decisions based on their own requirements.
“Clear” doesn’t indicate an organization’s hiring, engagement, or retention decision. For questions about the review or decision process, contact the organization you applied to.
If your report has a status of Clear, you don't need to do anything else with Checkr regarding your background check.
A report appears as “Complete” when the background check report completes processing.
“Complete” reports are available to the organization you applied to. They will review it and make engagement or hiring decisions based on their own requirements.
“Complete” doesn’t indicate an organization’s hiring, engagement, or retention decision. For questions about the review or decision process, contact the organization you applied to.
If your report has a status of Complete, you don't need to do anything else with Checkr regarding your background check.
A background check report appears as "Consider" if it has at least one record that the organization you applied to might want to review. Records can include public records and motor vehicle record information.
“Consider” reports are available to the organization you applied to. They will review it and make engagement or hiring decisions based on their own requirements.
“Consider” doesn’t indicate an organization’s hiring, engagement, or retention decision. For questions about the review or decision process, contact the organization you applied to.
If your report has a status of Consider, you don't need to do anything else with Checkr regarding your background check.
If your report is "In Progress," then Checkr is working on completing your background check. While Checkr can accurately predict completion dates for over 90% of reports, some take longer. Most background checks take between 3-7 business days, depending on where records are searched.
Checkr relies on county courthouses and their clerks to receive the information we need to complete our background checks as accurately as possible. After we request the information, Checkr has no control over how quickly we receive it. Checkr can't expedite the background check process.
To complete a background check, Checkr must access or request information from courts, institutions, and other organizations. We often receive information quickly, such as when it's readily available online. Some information requires manual searches or cooperation from organizations, which can extend the report's turnaround time. Delays might result from the reasons below:
- The court has no electronic records or is closed.
- The background check includes a county search, which requires a court clerk to help complete the search.
- You might need to submit documentation so Checkr can verify your personal information.
Suggested next steps:
- Log in to the Candidate Portal to find out whether you need to submit documentation to continue the background check.
- Check your email for links from Checkr requesting more information.
- Contact the organization you applied to.
A "Suspended" status means the report stopped processing because of missing information or incomplete searches. For example, a report might be suspended because Checkr, or the organization you applied to, has requested information or documentation from you to proceed and hasn't received it yet. To find out if Checkr needs documentation from you, log in to the Candidate Portal.
If Checkr needs you to submit documentation, the Candidate Portal has a link for you to use. Some organizations require you to upload documentation directly with them, so you should contact them to learn more.
Suggested next steps:
- Log in to the Candidate Portal to find out whether you need to submit documentation to continue the background check.
- Check your email for links from Checkr requesting more information.
- Contact the organization you applied to.
How do I submit a document to Checkr?
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You can submit a document to Checkr in one of the following ways:
- Submit information through the Candidate Portal. Visit the Candidate Portal and log in with the information you submitted for your background check. Refer to How do I log into the Candidate Portal? if you're having issues logging in.
- Submit information through email. If we request additional information from you, we will email you a link through which you can upload documentation. Search your email inbox and spam folder for the keyword Checkr. The upload link will look like the image below. It works best in Chrome, Safari, or Firefox browsers.
- Submit information by submitting a request ticket. If you cannot access the Candidate Portal or submit information through the link we sent you, please submit a request ticket here with the description and attachment.
Important
Make sure any photos you upload are as clear as possible. Poor photo quality may cause delays in the background check process.
Related article:
Something on my background check report is wrong. What should I do?
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You take different actions depending on what on your report is incorrect.
My personal information is incorrect
If an item below is incorrect on your report, refer to How do I update my personal information on a report?
- Name
- Birth date (DOB)
- Social Security number (SSN)
- Phone number
- ZIP code
The records on my report are not mine or are not accurate
If your background check report contains information you believe to be inaccurate, you can file a dispute. Examples of disputes include the ones below:
- A record reported doesn't belong to you.
- A record has incorrect details such as dates or charge type.
- A case status changed after the record was reported.
To submit a dispute, log in to the Candidate Portal and select "File a dispute" at the bottom of the page. You can upload supporting documents as well. If the "File a dispute" button isn't an option and you want to dispute something, you can use a method below:
- Contact Checkr.
- Mail your dispute to Checkr Inc. 1 Montgomery St. Suite 2400, San Francisco, CA 94104.
Checkr will review and conduct a reinvestigation into the information.
I’ve turned my life around and my report doesn’t reflect who I am today
At Checkr, we’re proud to help candidates share additional context or evidence of rehabilitation directly with the organizations they apply to. For more information about candidate stories, refer to I've turned my life around and my background check report doesn't reflect who I am today. How do I share my story?