Or try these: status, invite, adverse action
To check the status of your background check, log into the Candidate Portal using the information you provided the company with during your application process. Once you’ve logged in, you’ll be able to see the status of your report as well as any actions you need to take.
Non-US candidates can use one of the following Candidate Portals:
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Candidates can check the status of their background check report(s) by logging into the Candidate Portal. Report statuses represent where the report is within the background check process and do not reflect any engagement or hiring decisions.
Select a status below to jump to the article section:
Searches in the report were canceled.
Contact the organization you applied to if you're unsure as to why the report was canceled.
The report has no records or only includes records deemed not relevant by the organization.
The organization will review the report and make decisions based on their requirements. Contact them with any questions about the review process. No further action needed with Checkr.
The report has finished processing.
The organization will review the report and make decisions based on their requirements. Contact them with any questions about the review process. No further action needed with Checkr.
The report has at least one record that the organization may want to review.
The organization will review the report and make decisions based on their requirements. Contact them with any questions about the review process. No further action needed with Checkr.
The report is undergoing reinvestigation due to a dispute.
In compliance with the FCRA, Checkr has 30 days to complete a reinvestigation. Checkr cannot estimate a completion date but strives to complete reinvestigations as quickly as possible. Once the reinvestigation is complete, Checkr will email you the results.
If the reinvestigation results in changes to your background check report, your report will be updated, and you will be sent a copy of the updated report. The organization you applied to will also receive notification that the dispute is complete and can review any changes before making a hiring or engagement decision.
If the disputed information is accurate and the report requires no changes, Checkr will notify you and the organization you applied to that the original report is accurate and complete.
You don't need to do anything more with Checkr regarding your background check. For more information, refer to "I filed a dispute. Now what?"
The background check is still being processed.
While Checkr can accurately predict completion dates for over 90% of reports, some take longer. Most background checks take 3-7 business days, depending on where records are searched.
Checkr relies on county courthouses and their clerks to receive the information we need to complete our background checks as accurately as possible. After we request the information, Checkr has no control over how quickly we receive it. Checkr can't expedite the background check process.
To complete a background check, Checkr must access or request information from courts, institutions, and other organizations. We often receive information quickly, such as when it's readily available online. Some information requires manual searches or cooperation from organizations, which can extend the report's turnaround time. For more information on why your report may be delayed, refer to Why is my background check taking so long?
The report stopped processing due to missing information or incomplete searches.
A "Suspended" status means the report stopped processing because of missing information or incomplete searches. For example, a report might be suspended because Checkr, or the organization you applied to, has requested information or documentation from you to proceed and hasn't received it yet. To find out if Checkr needs documentation from you, log in to the Candidate Portal.
If Checkr needs you to submit documentation, the Candidate Portal has a link for you to use. Some organizations require you to upload documentation directly with them, so you should contact them to learn more.
After your background check report completes, the business that ordered your background check has access to review it. Because the results are available to companies when the search completes, Checkr doesn't send copies of reports to companies that have ordered reports.
Please remember that Checkr is a consumer reporting agency. We provide background check reports for companies that request them. We don't review reports, make employment or engagement decisions, or determine company requirements regarding employment or engagement. The company you applied with will make engagement and/or hiring decisions based on its own requirements and review of your report. For more information on how Checkr works, refer to How does Checkr work?
After your report completes, contact the company you applied with for updates. Our support team isn't informed about hiring timelines and won't know how long the company you applied with will take to get back to you.
If you find an error on your background check report, the actions you take will depend on the type of error. Follow the guidelines below to address the specific issues:
If any of the following personal information is incorrect, refer to How do I update my personal information on a report?
If your background check report contains information you believe to be inaccurate, you can file a dispute. Examples of disputes include the ones below:
To submit a dispute, follow the steps below:
Once your dispute is submitted, you will receive a confirmation email.
To file a dispute, scroll to the bottom of your report. Then, click "File a dispute."
You can upload documentation to support your dispute in two ways:
If the "File a dispute" button isn't an option and you want to dispute something, you can use a method below:
Checkr will review and reinvestigate the information.
At Checkr, we’re proud to help candidates share additional context or evidence of rehabilitation directly with the organizations they apply to. For more information about candidate stories, refer to I've turned my life around and my background check report doesn't reflect who I am today. How do I share my story?