Set up billing and payment information

Note: If you do not see a Payment & billing tab in the navigation pane of your Checkr Dashboard, it's likely due to your user permissions. Contact your account admin for more information.

Update your billing email address

Use the steps below to update your billing email address:

1. In the Checkr Dashboard, select the "Payment & billing" page.
2. Select the Payment tab.
3. In the "Bank contact information" section, select Edit.
4. Update the email addresses.
5. Select Continue to save your changes.

Autopay

Autopay requirements

If your monthly invoices are less than $2,500, Checkr requires a payment method for automatically paying your account's invoices each month.

You can't turn off or disable Autopay if your account's monthly invoices are less than $2,500.

Autopay billing

Accepted payment methods (you can add one of each):

• Bank account
• Credit card 

For accounts with autopay, Checkr collects the full invoice amount around the 5th of each month. 

Troubleshoot autopay issues

If your account uses autopay but the dashboard shows a Pay Now button, your payment method might have had an issue.

For help submitting payments, email payments@checkr.com.

Add bank account information

Checkr can process invoices through a linked banking account, called an Automated Clearing House account. To allow Checkr to process invoices through a bank account:

1. In the Checkr Dashboard, select the "Payment & billing" page.
2. Select the Payment tab.
3. Scroll down to the "Payment methods" section.
4. In the "Bank accounts" section, select Add.
5. Enter bank account details:
   • Account holder’s name
   • Routing number
   • Account number
6. Verify your bank account.
   • After your account information saves, your bank account will show two microdeposits in 2-4 business days. To verify your bank account, enter both deposit amounts in the Payment tab. Checkr can process payments only for verified bank accounts.

Add credit card information

To allow Checkr to process invoices through a linked credit card, enter the information below:

1. In the Checkr Dashboard, select the "Payment & billing" page.
2. Select the Payment tab.
3. Scroll down to the "Payment methods" section.
4. In the "Credit and debit cards" section, select Add.
5. Enter the card details: 
   • Credit card holder’s name
   • Card number
   • Security code
   • Expiration date

To verify your credit card, Checkr places a temporary hold based on your first order:

• Fewer than 10 background checks: The temporary credit card hold is for 1 USD.
• At least 10 background checks: The temporary credit card hold is for the price of 10 checks.

Update payment information

To update your payment method:

1. In the Checkr Dashboard, select the "Payment & billing" page.
2. Select the Payment tab.
3. Scroll down to the "Payment methods" section.
4. Select the actions (...) menu next to the payment method you need to update.
5. Select "Remove" to delete the payment method, or select "Make default" to make it the default payment method.  

Note: You must keep at least one payment method on file.

Checkr might deauthorize or cancel your account for these reasons:

• Payment method missing
• Non-payment
• Insufficient funds

Nonprofits and tax-exemption

If your organization is tax-exempt, email tax@checkr.com with your W-9 and Certificate of Tax Exemption.

Video overview

Play the Checkr Academy video below to learn about Checkr's monthly billing process and how to set up your organization's bank account for payment.