Begin the adverse action process

When a report contains information that a candidate might not be right for your organization, you can begin the adverse action process. The process follows Checkr’s best practices and your custom account settings.

To begin the pre-adverse action process, use the steps below:

1. In the report's Actions section, select "Pre-adverse action."
2. Select the disqualifying records, and provide an individualized assessment. You must select at least one record.
3. Depending on the candidate's location, you might need to select the delivery method of email or postal mail. Some locations require postal mail notices.
4. Select a template for the post-adverse action notice.
5. Select how many days (7-30) before automatically sending the post-adverse action notice. 
6. Confirm that you read the preview notice.

Adverse action process overview

The default Checkr adverse action process includes the steps below:

1. Checkr emails the pre-adverse action notice to the candidate. To customize the email, contact Checkr. 
2. The waiting period is between 7 and 30 days.
3. If the waiting period ends with no candidate response, Checkr sends the post-adverse action notice on your behalf to the candidate.

Play the Checkr Academy video below to learn how the adverse action process works in the Checkr Dashboard.

Cancel adverse action

Canceling the adverse action process cancels the post-adverse action notice and allows you to engage the candidate. The adverse action process cancels in one of two ways:

• The candidate submits a dispute, which changes the report status to Dispute and cancels the adverse action process.
• If the candidate provides additional information or context about their record that affects your engagement decision, you can stop the adverse action process by selecting "Cancel adverse action."

Pause adverse action

Before deciding about a candidate, you might need time to review additional candidate-provided information such as a candidate story. After you send the pre-adverse action notice, you can manually pause the adverse action process by selecting "Pause adverse action."

By default, this pause lasts four days before the adverse action process automatically resumes. To adjust how long the pause lasts, contact Checkr.