Continuous MVR (motor vehicle record) mitigates risk by continually monitoring your drivers' records for driving violations and license status changes. When Continuous MVR detects a change to a driver’s record, it completes a full MVR report for the driver and applies your adjudication criteria.
Note
Continuous MVR shows incidents from after the driver’s enrollment. Continuous MVR doesn’t show records from before the driver’s enrollment.
Continuous MVR driver license monitoring
Continuous MVR checks for new reported records for enrolled drivers at least once a month. If Continuous MVR detects a change in license history, it generates an MVR report.
Checkr uses two data sources to monitor driver license information:
- State-sponsored sources: State-sponsored notification programs offer a monitoring service that provides driver information based on that state's permissible purpose requirements.
- Non-state-sponsored sources: In states with no state-sponsored notification program, Continuous MVR monitors criminal and civil traffic court records or other pointer sources.
States offer two types of coverage:
- Violation monitoring: Violation monitoring provides data about violations such as DUI, speeding, failure to obey a traffic signal, driving with a suspended license, and more. Some states also provide data about at-fault accidents.
- Status monitoring: Status monitoring provides data about suspended or revoked licenses. Sometimes, states provide the reason for the suspension or revocation.
With Continuous MVR, you can define post-onboarding MVR rules for adjudicating your Continuous MVR reports.
You have two configuration options:
- Use the default copy of your existing MVR rules.
- Contact Checkr to create custom rules for your account.
Enrollment process
Requirements
Drivers you enroll in Continuous MVR must have both items below:
- A completed MVR report
- A valid US driver license
Manage drivers
Checkr provides three methods for managing drivers in Continuous MVR:
- Checkr API
- Checkr Dashboard
- CSV upload
Checkr API
To manage Continuous MVR enrollments through the Checkr API, use the Continuous Checks resource in the Checkr API documentation, with type: `mvr`. The Cancel an existing Continuous section of the Checkr API documentation has information about authorizations, path parameters, and responses.
Checkr Dashboard
To enroll a driver in Continuous MVR, use the steps below:
- In the Candidates page of the Checkr Dashboard, select a driver.
- Select the toggle for Continuous MVR.
- Verify that you have obtained evergreen consent.
- Select Enroll Continuous MVR.
To remove drivers, return to the Candidates page in the Dashboard and deselect the Continuous MVR toggle.
CSV upload
Use the Bulk action tab to perform bulk actions with a CSV upload, check drivers’ status, and download processing errors.
You use the same Bulk action tab to manage Continuous MVR that you use for Continuous Crim.
Checkr recommends that you submit your un-enrollment CSV file before the last business day of each month. This timing prevents those drivers’ Continuous MVR enrollments from continuing into the next month. Enrollments can happen at any time of the month.
To start a bulk action, use the steps for Bulk action.
Note
Some states charge a fee for each driver enrollment.
Enrollment errors
When you enroll a driver in Continuous MVR, the driver's license information comes from a previously completed MVR report. States can remove enrollments for invalid or outdated personally identifiable information. Continuous MVR errors can happen immediately after enrollment or up to 30 days later.
To help you manage enrollments, the Ineligible persons tab on the Continuous checks page shows the drivers who were removed from Continuous MVR because of an error.
| Error message | Description | Resolution |
|---|---|---|
|
PII doesn't match or can't be located |
Outdated or wrong PII prevents the driver's enrollment. Checkr requests correct PII from the driver. |
Try again to enroll the driver. Checkr might have received correct PII from the driver. If the same error happens again, contact the driver for the correct information. Then, order a new MVR report and enroll the driver. |
|
License already enrolled |
This license is already enrolled. |
You don't need to do anything. |
|
Can't enroll in license status monitoring |
The driver can't enroll with this PII, likely because they don't have an SSN on file. |
Order an SSN trace for the driver to enroll in Continuous MVR. If you take no action, Continuous MVR reports new violations but not driver license status changes. |
|
Driver license changed states |
The driver's license changed on the candidate's report in the Checkr Dashboard. |
Review the new state on the candidate's report in the Checkr Dashboard. Then, try again to enroll the driver. Some states charge enrollment fees. |
|
Person can't enroll electronically |
This driver can't enroll right now, likely because the DMV is offline. |
Try again to enroll the driver, or ask them to contact the DMV. |
|
PII altered or removed |
The driver requested that Checkr change or remove their PII. |
Contact the driver to confirm that they requested that Checkr remove their information. |
Automatic removal
Drivers are automatically removed from Continuous MVR for the reasons below:
- The driver's license becomes invalid.
- The driver-supplied PII doesn’t match the driver's license.
- The state stops issuing the driver’s license. (For example, the driver moved to another state and got a new driver license.)
When the DMV removes a driver's enrollment, the driver is automatically removed from Continuous MVR. Checkr adds the unenrolled driver to the Ineligible persons tab and via webhook if using the Checkr API.
Continuous MVR and adverse action
Continuous MVR might find an incident that indicates that you should process an adverse action. If you use Checkr to process an adverse action against a driver based on a report from Continuous MVR, Checkr also removes the driver from Continuous Crim.
If your company has a custom adverse action process and doesn't use Checkr’s automated adverse action functionality, you must remove applicable drivers from Continuous MVR to comply with FCRA obligations.
Billing
After Checkr receives your Continuous MVR order, Checkr adds Continuous MVR to your monthly invoice. Your invoice might include several lines for Continuous MVR, including passthrough fees.
Beginning the first month of each driver's enrollment, Checkr collects a monthly service fee for each enrolled driver. Some states also collect fees for the events below:
- Each driver enrollment
- The anniversaries of the driver’s enrollment
- Each MVR report that Continuous MVR generates
Your invoice shows charges for each MVR report that Continuous MVR generates.
Most states take up to 31 days to process a Continuous MVR enrollment. If a state doesn't enroll a driver, the driver is removed from Continuous MVR and you no longer pay for their enrollment.
To help reduce the number of unenrolled drivers, Checkr recommends that you enroll drivers in Continuous MVR immediately after their standard MVR reports complete. This timing helps ensure that recent information passes to the DMV.