Checkr candidate experience overview

Whether you use Checkr's API or the Checkr Dashboard, the candidate experience is the same.

After you order a background check, the candidate takes the steps below:

1. The candidate provides the relevant personally identifying information (PII) below:
   • Birth date
   • Driver's license number (for motor vehicle record (MVR) reports only)
   • Email address
   • Full name
   • Phone number
   • Social Security number (SSN)
2. The candidate reads and acknowledges receipt of applicable forms and authorizations:
   • A Summary of Your Rights Under the Fair Credit Reporting Act (FCRA)
   • Disclosure Regarding Background Investigation
   • Other state and required disclosures as applicable
   • Authorization for a background check
3. The candidate decides whether to receive a copy of their background check after it completes.
4. The candidate authorizes Checkr to complete the background check, which starts the background check process.

After the background check starts, the candidate can use the Checkr Candidate Portal to do the tasks below:

• Review the status of the pending report, or request a copy of the completed report.
• Submit additional information or clarification.
• Dispute the report if the candidate believes that it has inaccurate information.

A background check usually takes three to five business days to complete, but some take longer. Checkr isn't involved in engagement, hiring, or retention decisions and can't answer questions about adjudication.

Play the Checkr Academy video below to learn about the Checkr candidate experience. This experience includes the candidate background check application and Candidate Portal.

Disputes

Candidates whose background check reports have records might take an action below:

• Contact you to provide evidence of rehabilitation or additional context for you to consider.
• Contact Checkr to dispute the report.

When a candidate disputes a report, Checkr pauses the adverse action process, if you started it. The report status changes to Dispute. You can't take additional action until Checkr investigates the dispute. After a candidate disputes a report, Checkr has 30 days to complete an investigation.

Checkr takes one of two actions after a dispute investigation:

• If information on the report is inaccurate or needs updating, Checkr updates the report and notifies you and the candidate about the change.
• If the disputed information is accurate and the report requires no changes, Checkr notifies you and the candidate that the original report is accurate and complete.

If candidates contact you about other issues, you can help resolve them.