Checkr candidate experience overview

Whether you use Checkr's API or the Checkr Dashboard, the candidate experience is the same. Below is a detailed outline of the process candidates undergo when a background check is ordered. 

Candidate apply flow steps

1. Provide personal information

The candidate provides the relevant personally identifying information (PII) below:

1. 1. Birth date
   2. Driver's license number (for motor vehicle record (MVR) reports only)
   3. Email address
   4. Full name
   5. Phone number
   6. Social Security number (SSN)

2. Acknowledge forms and authorizations

The candidate reads and acknowledges receipt of applicable forms and authorizations:

• A Summary of Your Rights Under the Fair Credit Reporting Act (FCRA)
• Disclosure Regarding Background Investigation
• Other state and required disclosures as applicable
• Authorization for a background check

3. Choose to receive a copy

• The candidate decides whether to receive a copy of their background check upon completion.

4. Authorize the background check

• The candidate authorizes Checkr to complete the background check, which starts the background check process.

Use the Candidate Portal

After the background check starts, candidates can use the Checkr Candidate Portal to:

• Review the status of the pending report, or request a copy of the completed report.
• Submit additional information or clarification.
• Dispute the report if the candidate believes that it has inaccurate information.

Timeline for background checks

A background check usually takes three to five business days to complete, but some take longer. Checkr isn't involved in engagement, hiring, or retention decisions and can't answer questions about adjudication.

Play the Checkr Academy video below to learn about the Checkr candidate experience. This experience includes the candidate background check application and Candidate Portal.

Handling disputes

Candidates with records on their background check reports can contact Checkr to dispute the report.

When a candidate disputes a report:

• Checkr pauses the adverse action process if it has been initiated.
• The report status changes to Dispute.
• No further action can be taken until Checkr investigates the dispute, which can take up to 30 days.

Outcomes of dispute investigations

Checkr takes one of the following actions after investigating a dispute:

• Update the report: If the information on the report is inaccurate or needs updating, Checkr updates the report and notifies you and the candidate about the change.
• Confirm the report: If the disputed information is accurate and the report requires no changes, Checkr notifies you and the candidate that the original report is accurate and complete.