Submit a request
Submit your questions to our support team via Checkr's submit a request form.
Ask our chatbot
Checkr's chatbot, located in the bottom right corner of the Help Center & the Candidate Portal, can answer our most frequently asked questions. You can also launch the chatbot by clicking here.
Hours of operation
We're available Monday - Friday during the hours listed below:
- United States: 8 a.m. - 8 p.m. Eastern Time (ET)
- Outside the US: 8 a.m. - 6 p.m. Eastern European Time
We are pleased to offer ticket support in six different languages in the Eastern European time zone:
- French/Français (+ Canada dialect)
- Spanish/Español (+ European dialect)
We will support the candidate’s chosen language and time zone, known by the completion of their background invitation in EU French, German, or EU Spanish.