The following article lists a few ways documentation can be submitted to Checkr. Make sure any photos you upload are as clear as possible. Poor photo quality may cause delays in the background check process. Refer to I was asked to upload an image of my documentation. What are the image guidelines and what do I do if I don't have the requested documentation? for details.
Submit information through the Candidate Portal
- Log in to the Candidate Portal.
- Check your report for outstanding required actions. These will be highlighted at the top of the page.
- Click the link within the required action box to begin the upload process. For example, in the screenshot below, you would click the "Add information" link to begin the documentation upload process.
Refer to How do I log into the Candidate Portal? if you're having issues logging in.
Submit information through email
If additional information is required, you'll receive an email from Checkr with a link to upload documentation. The email will look similar to the image below. Be sure to check your spam folder(s). If the link within the email has expired, contact the organization you applied to and request a new link.
Submit information through a support ticket
If you cannot access the Candidate Portal or submit information through the link we sent you, please submit a support ticket with the document description and attachment.