Why is my background check taking so long?
Three common reasons your background check may be taking longer to complete include:
- We are waiting for a piece of information from you. If this is the case, you should have received a communication from us. Be sure to check your Spam folder for an email from Checkr.
- The county court(s) being searched is/are taking longer than usual to return data. It’s possible, for example, that there is a record request backlog in one of the counties or courts being searched. For more information on the county search process, please see County Criminal Record Search in the Checkr Help Center.
- Your background check includes a screening, like employment or education verification, that depends on verifying information with third parties. These verifications often require contacting an individual or an organization, which may cause a delay in results.
If Checkr has not requested additional information from you, then you're likely in the final stage of the background check.
Most background checks take 3 to 7 business days to complete, but some may take longer. Every background check is as unique as the individual applying, so the completion time varies with each report.
Checkr ETA, which is available in the Candidate Portal, provides an estimate of when your report should be complete. Actual delivery time is not guaranteed.
Having trouble logging into the Candidate Portal? Check out our FAQ: I can’t log into the Candidate Portal.