Most background checks finish in 3 to 7 days, but some reports may take longer. You can log in to the Candidate Portal to see an estimated finish date for your report, but please note that this completion date is just an estimate, not a guarantee. When your report is ready, Checkr will send you a confirmation email to the address you used when you applied.
Common reasons your background check may be taking longer to complete include:
Checkr needs more information from you
There are two ways to find out if Checkr needs more information or documentation from you to continue your report:
- Check your email inbox and spam/junk folder for any messages from Checkr requesting information or documentation.
- Log into the Candidate Portal and check your report for any calls to action, such as "Upload documents" and "Confirm information."
Checkr is waiting for information from county courts
Many courts in the US still maintain paper records instead of electronic records. Obtaining these records can add time to the process because it requires specially trained researchers to go to the county courthouse and physically pull records. For more information on the county search process, refer to County search.
Due to staff shortages and the demand for records, many courts suffer from record request backlogs. This is especially true for courts in California and Massachusetts.
Reports that include a special screening or verification, such as an education or employment verification, often require contacting an individual or an organization. This may cause a delay in results.
Having trouble logging into the Candidate Portal? Refer to How do I log into the Candidate Portal?