Welcome to Checkr!

This guide will walk you through the entire Checkr process, including how to set up your Checkr account on the Rippling platform, how to use the Checkr dashboard, and how to review background check reports.

The Checkr Help Center is a great resource for any questions that may not be covered in this user guide. If you have any questions not covered in this guide that are specific to Rippling, please email support@rippling.com for additional assistance.

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Table of Contents

• Prerequisites
• Add Checkr to Rippling
• Enable Checkr setup
• Create a Checkr account
• Connect Checkr and Rippling
• Order Background Checks
• Use the Checkr Dashboard

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Getting started with Checkr on Rippling

This guide describes how to set up Checkr to use within Rippling, such that Rippling users can initiate, view, and process Checkr background checks from within the Rippling interface.

Prerequisites

The only prerequisite to integrate Checkr into your Rippling account is that you have a Rippling account, and are logged in as an Admin.

Add Checkr to Rippling

First, enable Checkr from within Rippling. You must have admin access to both Checkr and Rippling to complete this process.

Enable Checkr setup

To initiate integration, from the dashboard, scroll down to the Rippling App Shop and select Human Resources. Click Background Check, as seen below:

Choose Checkr. Clicking Connect will open a window asking you to Sign Up or Sign In.

• If you are already a Checkr customer, select Sign In to connect your current Checkr account to Rippling.
• If you are not a current Checkr customer, select Sign Up to create a Checkr account, and add your credentialing information.

Create a Checkr account

Partner integrations require a Checkr account creation process that differs from that for standalone Checkr accounts. If your company does not yet have a Checkr account, one must be created before integration with Rippling.

To create an account for use with Rippling:

1. Click Create New Account when prompted.
2. Make sure your company's Administrator signs up for Checkr. If you are not the Admin, please invite the Admin by selecting the option as pictured below.

3. Provide the requested credentialing information. This information is required by law to ensure that only legitimate companies, with legitimate business needs, can run background checks.

TIP: Make sure the checkbox is checked to confirm you are running background checks for employment purposes.

Click Create Account to submit your information to Checkr for review. Once the credentialing process is complete, Checkr will notify both Rippling and you, and you may begin ordering background checks through the Rippling platform.

Credentialing typically takes 1-2 business days. If Checkr needs additional information, they will reach out to you directly by email.

Connect Checkr and Rippling

After signing into your Checkr account, the below screen will populate signifying the connection of your Checkr and Rippling accounts.

Order background checks

Once your Rippling and Checkr accounts are connected, click Hire from the main page in Rippling and select who you want to run the background check on: Existing Employee or Prospective Employee, and click OK.

To order a background check:

1. Choose the option to Run background check

2. Next, enter the candidate’s details and choose a Check Type from the dropdown list.

Once the background check has been ordered, the status of the report will be listed in the Rippling candidate’s profile (pending or completed). Once Complete, click the link on the candidate's page to open the report in the Checkr Dashboard, and review details. (For more information on reports and report statuses, see How do I interpret a background report in the Checkr Help Center.)

Most background checks will be completed within 24 hours, but the time to complete can range from a few minutes to a few weeks, depending on the type of check ordered, the geographic location of the candidate, and/or county courthouse operations.

* If the candidates invitation has expired you are able to resend the invitation via the Rippling Dashboard shown in the image below: 

Use the Checkr Dashboard

The Rippling integration allows you to order background checks and view their status, through the integration or through the Checkr dashboard, the following features are available only from within Checkr:

• Background check invitation links
• Full background check report results
• Adverse Action initiation and processing tools
• Checkr settings
• New and existing user management
• Billing information
• Email notification preferences

For a quick overview of the Checkr Dashboard, please see Getting started with Checkr.