From the Candidates page, you can find all candidate information in your Checkr account, manually add new candidates, and order new background checks, as needed. Use this page to do the tasks below:
Use the Candidates page to search for and manage your candidates. The page lists all candidates at any stage in the background check process for your company’s Checkr account.
To show all search parameters, click Advanced filters.
Use keywords to search for candidates by metadata added using the Checkr API. You can search using both the key and the value. For more information, refer to Candidates in the Checkr APIs.
The list of candidates appears below the search fields. To sort candidates by their background check date, click Created or Completed. Select a candidate in the list to read their report.
To download a CSV file of generated reports for the selected date range, click Export to CSV. When the report completes, the email address on your account receives a link to download the file.
Use the steps below to generate invitations to individual or multiple candidates for selected packages:
- Click Order background check.
- Select a work location (if enabled), a package that can include add-ons, and a program (if enabled).
- Enter up to 25 email addresses to receive invitations.
- Click Send Invitations. The candidates receive emails with an invitation link.
By default, Checkr resends the invitation every day for 7 calendar days until the candidate either authorizes the background check or unsubscribes from the invitation. To change the frequency of resending invitations, contact Checkr Customer Support.
After the candidate accepts the invitation and completes the background check, you can open their report from this page.
The Candidates page also allows you to manually enter candidate information to run a background check. With this option, candidates don't have to enter their information through Checkr’s Candidate Portal.
Manual orders aren't enabled by default because they require you to certify that you obtained proper authorization from your candidate. To enable manual orders, contact Checkr Customer Support.
Use the steps below to order a background check manually:
- From the Candidates page, click Manual Order.
- In the window that opens, select a package, work location, and program (if enabled).
- Enter the candidate's information, and click Continue.
- Select whether to send the completed report to the candidate.
- Select the checkbox to confirm that you collected the candidate's authorization to run the background check.
- Click Submit.
Authorization Certification Required: By law, it is your responsibility to collect a candidate’s consent to run a background check. Checkr requires clients manually submitting candidate information to certify that they have complied with applicable consumer reporting laws and regulations governing the timing of requesting a background check. You must select the checkbox below the certification to create a manual order. For more information about collecting proper consent, refer to Disclosure and authorization: Gaining consent to run background checks in the Checkr Help Center.
Use the Candidates page to open a specific report. For the selected candidate, click Go to report.
Reports are available as soon as they're created. You can review the candidate-submitted personally identifiable information (PII), exceptions, and selected background check information including package and date created.
If a candidate has no reports, the status says "no report." If a candidate has multiple reports, you can open all of them.
For more information, refer to Reports.