Candidates

The Candidates page provides access to all candidate information included in your Checkr account, and allows you to manually add new candidates, and initiate new background checks, as needed. Use this page to:

• Search for candidates by keyword, status, background check program, or other related keywords
• Issue invitations to single or multiple candidates
• Order a background check manually
• Review individual reports

Search for Candidates

Use the Candidates page to search for and manage your candidates. The default view will include all candidates included in your company’s Checkr account, at any stage in the background check process.

Click Date to sort candidates by the date their background check was initiated. Click a returned candidate to view their report.

Click Export to CSV to download a CSV file of generated reports for the selected date range. When complete, a link to download the file will be sent to the email address listed for your account.

The Candidates page also allows you to create a manual order, or invite more candidates by email.

Invite candidates by email

Use the Invite Candidates option to generate invitations to individual or multiple candidates for selected Packages.

• Click Invite Candidates.
• Select a Geo (if enabled), a Package, and a Program (if enabled), then enter up to 25 email addresses to which the invitation will be sent.

Checkr will initiate the invitation workflow, and issue an invitation to participate in the selected Package to the email addresses listed. By default, Checkr will resend the invitation every day for seven calendar days until the candidate either completes the background check authorization or unsubscribes to the invitation. Contact Checkr Customer Support to change the number of days invitations will be sent.

Note: When you invite a candidate, their name will appear in the Candidates page with Invitation Sent as their status. Once the candidate has completed the invitation, and their background check is complete, you may click into and view the Report itself from this page.

Manually order reports

The Candidates page also allows you to manually enter candidate information necessary to run a background check. Use this option to generate a background check without requiring the candidate to enter their information through Checkr’s Applicant Portal.

Note: Manual orders require your certification that proper authorization has been obtained from your candidate(s), and are therefore not enabled by default. Contact Checkr Customer Support to enable manual orders.

To order a background check manually:

• From the Candidates page, click +Manual Order.
• In the window that opens, select a Package, Geo, and Program (if enabled), then enter the applicant’s information.
• Click Continue, then complete the required authorization confirmation, and click Submit.

Authorization Certification Required: By law, it is your responsibility to collect a candidate’s consent to run a background check. Checkr requires clients submitting candidate information manually to certify that they have complied with applicable consumer reporting laws and regulations governing the timing of requesting a background check. Manual orders will not be accepted unless you check the box underneath the certification language. For more information on collecting proper consent, see Disclosure and authorization: gaining consent to run background checks in the Checkr Help Center.

Review reports

Use the Candidates page to click down into a specific report. Report views are available as soon as a report has been created. You’ll be able to review the PII entered, any exceptions presented to the candidate, and selected background check information (including package and date created). Candidates with no reports will show a status of no report and candidates with multiple reports will show a drawer that opens to all of their reports.

For more information, see Reports.