Use the "Adverse actions" page in the Checkr Dashboard to search for candidates involved in the adverse action process. Candidates can be at any stage in the process:
- Received a pre-adverse action email
- Filed a dispute
- Received a post-adverse action email
Search for candidates
To search for candidates, take an action below:
- Enter a keyword.
- Select a status.
- Enter a timeframe during which the adverse action was in process.
You can apply a combination of filters to your search.
For accounts with a hierarchy and at least one node, compliance locations determine the default waiting period between the pre- and post-adverse action emails.
Note
All reports in the dashboard include the dates below:
- When the candidate received the pre-adverse action email
- When the candidate will receive the post-adverse action email
To manage the adverse action process, open the candidate's report.
Status filters
Status filters include the ones below:
- Pending: The candidate received the pre-adverse action email for a motor vehicle records (MVR) search. The post-adverse action email awaits your approval. After the required waiting period, you can send the pending post-adverse action email.
- The Pending status applies only for MVR searches. All other searches show Scheduled for candidates awaiting post-adverse action emails.
- Scheduled: The candidate received the pre-adverse action email. You scheduled delivery of the post-adverse action email after the required waiting period. The candidate won't automatically receive the post-adverse action email on the scheduled date in the situations below:
- The candidate disputes information in the report.
- You or Checkr cancels the adverse action process.
- Complete: The candidate received the post-adverse action email, completing the process.
- Dispute: The candidate filed a dispute, and Checkr has started an investigation. Disputes that happen during the adverse action process have two effects:
- The scheduled email automatically cancels.
- The dispute prevents you from taking action during the 30-day investigation timeframe.
- Paused: You paused the adverse action process.
- Canceled: Either you or Checkr canceled the adverse action process.
- Undeliverable: The pre-adverse action email was undeliverable. Reports with this status require your manual intervention.
- All: List all candidates involved in the adverse action process, even those who completed the process.