Set up and manage your account contacts

After Checkr verifies your account, we email your designated account admin an invitation to log in to the Checkr Dashboard.

How to add and update your account's contact information

After the admin logs in, they can follow these steps to update phone numbers and email addresses:

1. Select the Account page in the Checkr Dashboard.
2. Find the Contact information section of the Settings tab.
3. Update the support phone number or email address.
4. Click Save changes at the bottom of the screen.

What does each contact type do?

Support phone number

• Support phone number: Checkr provides this number to candidates who receive an adverse action notice. 

Email addresses

Note: If you want multiple people in your organization to receive these notifications, use a shared email address.

• Support email: Candidates use this address to submit evidence of rehabilitation or other context during the adverse action process.
• Billing email: Checkr uses these addresses to contact you about invoices and other billing communication.
• Adverse action email: Checkr uses this address to send pre- and post-adverse action notices to candidates on your behalf. This address also receives notices when an adverse action notice is undeliverable, such as if the address on file doesn't work.
• Technical contact: This address belongs to the primary person who communicates with Checkr about technical issues or updates to the Checkr API.
• Compliance contact: This address belongs to the primary person who communicates with Checkr about compliance issues or updates. Checkr also uses this address to send candidate dispute results, such as changes to a report.

I'm having issues changing my account's contact information

If you're unable to update contact information, it's likely due to your user permissions. Contact your account admin for more information.