Use the "Complete now" feature
Note that using this feature in either the Checkr Dashboard or Checkr API cancels all pending or suspended searches and updates the report status to "Canceled."
"Complete now" in the Checkr Dashboard
To complete a pending or suspended report immediately, regardless of its status:
- Navigate to the report's Actions section.
- Select Complete now.
The "Complete now" button appears when both conditions below are met:
- The report is pending or suspended, and not in final processing in accordance with the Fair Credit Reporting Act.
- You have a user role below:
- Adjudicator
- Admin
- Restricted admin
There are a few things to note when using "Complete now" in the Checkr Dashboard:
- Searches you canceled using "Complete now" show the cancellation reason and the reason’s description in the dashboard.
- The PDF copy of the report doesn't include canceled searches.
- Completed searches in the report show a status of Clear or Review. The report log in the dashboard will track the date, time, and user each time "Complete now" is used.
Note
For reports that include canceled searches, Assess shows the Review status. If a report has a record that your Assess guidelines marked as Escalated, the report status also shows Escalated.
"Complete now" through Checkr API
You can also complete reports through the Checkr API using the Complete Report endpoint. This action triggers the same processes as the "Complete now" function in the Dashboard.
Canceled reports will trigger a webhook and appear in the report object's return.
For more information, refer to the Checkr API documentation:
Candidate notification
The Candidate Portal will notify the candidate when reports are canceled using the Complete now feature.