For information about how to add and update payment methods, refer to Set up payment information.
Where can I find an itemized invoice?
Each month, Checkr emails your invoice to your account’s billing contact email address. The invoice includes charges for background checks completed in the previous month.
Admin users can access current and previous invoices from the Invoices tab of the "Payment & billing" page in the Checkr Dashboard. The Invoices tab has a summary PDF and a detailed CSV file for each invoice that you can download:
- Open the Checkr Dashboard.
- Select "Payment & billing."
- Select Invoices, and then select the item you want:
- Invoice CSV: From the Reports column, select "reports_usage.csv."
- Invoice PDF: To find your PDF invoice, select "invoice.pdf."
- Subscription CSV: Select “See more files.”
What is Checkr's billing cycle? When is the invoice due?
Checkr sends invoices at the beginning of each month. This invoice includes charges and fees for usage during the previous month and shows “due upon receipt.” If your account is set to AutoPay, Checkr automatically charges payments around the 5th of every month.
After you pay the invoice, its status changes to “Paid.”
What month is this invoice for?
Checkr sends invoices at the beginning of each month for charges and fees from the previous month. For example, you receive an invoice for your January activity at the beginning of February.
Why is my invoice pending?
A pending invoice indicates that Checkr hasn't received payment. If you paid this invoice, let us know! For help completing a missing payment, email payments@checkr.com.
Why don't I see a Payment & billing page on my Checkr Dashboard?
If you do not see a Payment & billing tab in the navigation pane of your Checkr Dashboard, it's likely due to your user permissions. Contact your account admin for more information.
Who can I contact about my invoice?
For questions about what your invoice includes, contact Checkr.
For questions about updating and submitting payments, email payments@checkr.com.
Will I get separate invoices for each node if my account has a hierarchy?
No, you receive one invoice that specifies the cost center or node.
Where can I find a receipt for my payment?
If your account is configured to use AutoPay with Stripe, Checkr will email you payment receipts. If you don't get an email from Stripe, contact Checkr.
You won't get an emailed receipt for payments made with Lockbox, but you can view an invoice's payment status on your dashboard.
If you need to, you can update your billing email address.