For information about how to add and update payment methods, refer to Set up payment information.
Each month, Checkr emails your invoice to your account’s billing contact email address. The invoice includes charges for background checks completed in the previous month.
Admin users can access current and previous invoices from the Invoices tab of the "Payment & billing" page in the Checkr Dashboard. The Invoices tab has a summary PDF and a detailed CSV file for each invoice that you can download:
- Open the Checkr Dashboard.
- Select "Payment & billing."
- Select Invoices, and then select the item you want:
- Invoice CSV: From the Reports column, select "reports_usage.csv."
- Invoice PDF: To find your PDF invoice, select "invoice.pdf."
- Subscription CSV: Select “See more files.”
Checkr sends invoices at the beginning of each month. This invoice includes charges and fees for usage during the previous month and shows “due upon receipt.” If your account is set to AutoPay, Checkr automatically charges payments around the 7th of every month.
After you pay the invoice, its status changes to “Paid.”
If your organization utilizes the "Mulitple billing entities" feature, you may receive multiple invoices for any given month, depending on the number of billing entities created for your account.
Checkr sends invoices at the beginning of each month for charges and fees from the previous month. For example, you receive an invoice for your January activity at the beginning of February.
A pending invoice indicates that Checkr hasn't received payment. If you paid this invoice, let us know! For help completing a missing payment, email email@example.com.
No, you receive one invoice that specifies the cost center or node.