Report statuses

Checkr sent the invitation link, but the candidate hasn't responded yet and the report hasn't begun.

The report is processing. Most reports take 2-3 days to finalize, but some take longer, often for a reason below:

• Checkr is waiting for the candidate to provide information: Checkr requires documentation from the candidate to continue the report. Checkr contacts the candidate so that your background check process works smoothly.
• Research is in progress: Some searches take significantly longer than others, usually because the county manually processes search requests.

The report completed processing and is ready for you to review.

Note: The search types below return a status of Complete, rather than Clear or Review:

• Pointer searches
• Education and employment verification searches
• Credit reports

• The report completed.
• The searches returned no records.
• The searches returned no records or information you need to evaluate based on your guidelines.

The report returned no relevant records that make the candidate ineligible for the position according to your Assess guidelines.

Review

The completed report has information for you to review. This information might include the examples below for your team to review:

• At least one record to evaluate based on your Assess guidelines
• Criminal records
• MVR violations that don't meet your MVR rules
• Employment or education verifications that weren't an exact match

A record can include multiple charges associated with the civil or criminal case. The report lists records in the order provided by the source.

Note: The report PDF that you and your candidate can access says Consider instead of Review. Consider and Review both mean that you need to review information.

Escalated

The report returned at least one record that your Assess Premium guidelines flagged.

The candidate contacted Checkr to dispute information in the completed report. Adjudication can't continue while a report has the Dispute status. If you started an adverse action process before the dispute, you must restart it if the candidate still doesn't qualify after the reinvestigation. Checkr sends an email to the compliance contact on your account after the investigation, which can take up to 30 days.

The report stopped processing because of missing information or incomplete searches. Checkr contacted the candidate to provide additional documentation, after which the report will continue. After a period of time, the report status automatically changes to Complete or Canceled. To change the report status to Complete in its current state, select "Complete now."

Some searches have Suspended status indefinitely.

After some time, the report status automatically changes to Complete and searches cancel. To change the report status to Complete in its current state, select "Complete now."

The candidate didn’t respond to the invitation link in the allotted time. To continue with the candidate, you must send a new invitation. By default, invitation links expire after seven days. To change the number of days your candidates have to respond to an invitation, contact Checkr.