At the beginning of each month, Checkr sends an invoice for the previous month's completed background checks. Invoices are due upon receipt.
For help reading your invoice CSV, use Invoice CSV by column.
Note
Some Checkr partners directly handle billing and invoicing.
What's included
Invoices include fees for checks with a status below:
- Canceled
- Clear
- Complete
- Review
- Suspended
Checkr doesn't charge for expired invitations.
Invoice status
Invoices can have a status below:
- Pending: Checkr hasn't received payment yet.
-
Paid: Checkr received payment.
Checkr emails payment receipts using Stripe. If you didn't receive a receipt from Stripe, contact Checkr. If you need to, you can update your billing email address.
Read an invoice
You can access invoices from the Checkr Dashboard:
- Select "Payment & billing."
- Select Invoices, and then select from the items below:
- Invoice CSV: From the Reports column, select "reports_usage.csv."
- Invoice PDF: From the Invoice column, select "invoice.pdf."
- Subscription CSV: Select “See more files.”
If you receive invoices from Checkr, play the Checkr Academy video below to learn about Checkr's monthly billing process and how to interpret your Checkr invoice, including passthrough fees.
Invoice CSV
The invoice CSV specifies fees for every part of each person's background check. For column-by-column descriptions of the invoice CSV, use How to read your invoice CSV.
If your account has a hierarchy with at least one node, your CSV invoice describes each node as a "cost center." For questions about your account's hierarchy, contact Checkr.
Invoice PDF
The invoice PDF lists packages and fees for the month and includes the information below:
- Address: Checkr's address and your organization's address
- URI: Your organization's unique Checkr ID
- PO #: The auto-generated purchase order number
- Invoice date: Invoice creation date
- Due date: Payment due date
- Item: What your organization ordered
- Quantity: How many items your organization ordered
- Unit price: Individual item price
- Amount: Total item price
Subscription CSV
Subscriptions appear on your invoice when you enroll the person.