Paradox / Checkr Integration User Guide

Welcome to Checkr!

This guide will walk you through the Checkr / Paradox integration process and outline how to use the Checkr dashboard for the background check process. 

______________________________________________________________

• Before starting
• Create a Checkr account
• Account Hierarchy
• Order Background Checks
• Checkr’s Candidate Experience
• Review A Background Check Status
• Resubmit A Background Check
• Use the Checkr Dashboard

______________________________________________________________

Before starting

The following items are required to initiate Paradox | Checkr integration. 

• Admin access to both Checkr and ParadoxCreate a Checkr account

Create a Checkr account

If your company does not yet have a Checkr account, one must be created before integrating with Paradox.

1. Log in to your Paradox account. From your homepage, select the All Apps icon in the top left-hand corner, then select Integrations. 
2. From the integration center, select Connected Apps from the left menu bar. Within Connected Apps, select Connect Checkr.  
3. To create an account for use with Paradox:

   

   1. If you are already a Checkr customer, select Sign In to connect your current Checkr account to Paradox.
   2. If you are not a current Checkr customer, fill out the required fields, and select Get Started to create a Checkr account and add your company information.
      
   3. After providing your company information, enter payment information. Invoices for background checks will come directly from Checkr, not from Paradox. (Payment information may be edited on the Checkr dashboard after the account has been created.)
   4. Once complete, select Submit and your account will be sent to Checkr for review. Once the credentialing process is complete, Checkr will notify both Paradox and you to begin ordering background checks through the Paradox platform.
4. Once you’ve completed your Sign In or Sign Up connection, you will be redirected back to the Integration Center > Connected Apps within Paradox 
   1. If you chose to Sign In to connect your current Checkr account to Paradox, you will see a green dot within the Checkr tile and the date you connected. From here, you should be able to begin initiating background checks
   2. If you chose to Sign Up and create a Checkr account, you will see a yellow dot within the Checkr tile and the date you connected. You will need to wait 24-48 hours for Checkr to credential your account. Upon your account getting credentialed, both you and Paradox will be informed and you can begin initiating background checks. 

Account Hierarchy

The integration allows users to set up different nodes inside of their Checkr account to have displayed in the background check ordering workflow. Nodes can be used to designate different locations, teams, or groups that order background checks within your organization. Checkr allows you to assign packages to nodes once they are created and will then display which node ordered which package on your Checkr invoice. 

Each time you order a background check, you will be asked which node to order the check from, and then select from a pre-populated list of packages available to that node. Invoices will show the background checks ordered by each node within 2 billing cycles after setup. 

To order a background check with Account Hierarchy and nodes, please review the next section: Order Background Checks. In step number four, you will see that you are prompted to select a node (if applicable) and a package when inviting a candidate to a background check. 

The list of available Packages will automatically generate based on the node you select. Select the background check package you want to run. If you do not see any packages populating, you can assign the appropriate packages to that node in your Checkr dashboard before proceeding but it’s not required and you will just be asked to choose from all the packages within your account. 

For more information on Account Hierarchy, nodes, and how to configure your account, see Checkr's Payment & Billing, Adverse Actions, and Manage Account Settings Help Articles.

Order Background Checks

To order a background check:

1. Once logged in to your Paradox account, you can select All Apps > Candidate Inbox. 
2. Within your Candidate Inbox you will see all candidates that have applied for a specific position.  Select the candidate 
3. From the Candidate card, select Offer Accepted and then Send Background Check
   b. Select More Options > Background Check >Background Check Sent
4. Provide the candidate details and select Save.

5.  An email will be sent to the candidate requesting their information for the background check.

Checkr’s Candidate Experience

The Checkr candidate experience overview describes the Checkr candidate experience of the background check process. It includes information about the Checkr Candidate Portal and Help Center where candidates can self-serve and address common issues that can stall or delay their background checks. The overview also includes common reasons candidates contact our support and how to address these issues.

Review A Background Check Status

To review a background check:

1. Once logged in to your Paradox account, you can select All Apps > Candidate Inbox. 
2. Select a candidate to review the background check report within the candidate Conversation or Summary.
   
3. Once a background check has been sent, a larger tile will appear in the Candidate Summary with the background check information and status (Contact Paradox to customize candidate statuses.)
   1.  The background check info tile displays:
      1. Report URL (Select to view the background check report.)
      2. An ETA
      3. Background check result
      4. Canceled screenings (True or False will appear.)

5. If a background check comes back with a Clear result, Paradox’s automation will move the candidate to Hired. 
6. If a background check comes back with a result other than Clear, you will need to take action and review the report in full from your Checkr dashboard. For more information on reports and report statuses, see How do I interpret a background report 

Resubmit A Background Check

Paradox does support the ability to resubmit a background check for a candidate if the invitation has expired or was previously canceled. To do so, you can work with Paradox Support to set a status for Checkr Invitation Expired, which will result in a clickable call to action button on the candidate profile. Select Checkr Invitation Expired and then Rerun Integration.

Use the Checkr Dashboard

While the integration allows users to order background checks and view their status, the following features are available only within Checkr: 

• Background check invitation links
• Full background check report results
• Begin the adverse action process
• Checkr settings 
  • New and existing user management