Welcome to Checkr!

This guide will walk you through the Fountain/Checkr integration process, and outline how to use the Checkr dashboard for the background check process.

The Checkr Help Center is a great resource for any questions that may not be covered in this user guide. If you have any questions not covered in this guide that are specific to Fountain, please submit a request for additional assistance.

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• Prerequisites
• Step 1: Copy Production API Key from Checkr
• Step 2: Add Checkr as an Integration
• Step 3: Add Webhook
• Step 4: Add a Background Check to your Workflow
• Testing your Checkr Integration
• Viewing Results
• Use the Checkr Dashboard 

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Prerequisites

Before enabling the integration, make sure your Checkr account is approved for production. If you’re not sure, you can confirm this by contacting Checkr Customer Support.

Step 1: Copy Production API Key from Checkr

Log in to Checkr, and navigate to Account Settings → Developer Settings.

Click the "Show key" for the Live Secret, then copy the key.

Step 2: Add Checkr as an Integration

Go to Fountain, click on your initials located right top corner to show the dropdown, and navigate to "Company Settings" → "Integrations" → “Screening.”

Click on the “Connect” button next to the Checkr logo in the "Background Checks" integration section and paste the Production API Key from the previous step — then, click "Save Changes".

Step 3: Add Webhook

Within Checkr, under the API keys is a “Webhooks” section. Insert https://callbacks.fountain.com/integrations/checkr into the URL box and click “Add.”

Step 4: Add a Background Check to your Workflow

Navigate to an Opening in Fountain and edit the workflow. Click the “Add stage” button and select “Create New Stage.” Create a new “Background Check with Checkr” stage.

You can drag the Checkr stage to the correct place in the workflow, and select it to configure settings.

The settings that you can configure:

1. Report package
2. Checkr Geo (optional)
3. Run MVR first before the complete package
4. Whether to send a consent message automatically
5. Action to take when the applicant has consented
6. Who to notify when a report status is returned
7. The custom SMS and email messages associated with this stage

Testing your Checkr Integration

If you use the test API key from Checkr, you can use the following details to test your Checkr integration. Note that you will be charged for reports if you use these details in a production Checkr account.

You can use these test numbers if you open the Checkr stage in the applicant table and click “Create Test Applicant”:

Viewing Results

Check results are viewable in the applicant table and applicant profile. 

Checkr Features

Use the Checkr Dashboard

While the integration allows users to order background checks and view their status, the following features are available only within Checkr: 

• Background check invitation links
• Full background check report results
• Adverse Action initiation and processing tools
• Checkr settings 
  • New and existing user management
  • Billing information
  • Email notification preferences

For a quick overview of the Checkr Dashboard, please see Getting started with Checkr

Checkr’s Candidate Experience

The checkr candidate experience overview describes the Checkr candidate experience of the background check process. It includes information about the Checkr Candidate Portal and Help Center where candidates can self-serve and address common issues that can stall or delay their background checks. The overview also includes common reasons candidates contact Checkr and how to address these issues.

The overview includes:

• An overview of the candidate process
• General information about the background check process, including exceptions and disputes
• An overview of the Checkr Candidate Portal
• An introduction to the Candidate Experience team
• A list of some of the most common candidate questions
• Links to the most frequently used pages in the Checkr Help Center

Resources 

For a quick overview of the Checkr Dashboard, please see Getting started with Checkr