• Packages

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    The Packages page lists and defines your available packages and enables you to add screenings to packages. This page also includes links you can send to your candidates, inviting them to consent to the background check process.

    Only users who have the right permissions can access the Packages page. If you need access to this page, work with your admin.

    Send invitation links to candidates

    Each package shows the screenings it includes and provides a link you can send to candidates to initiate the background check process. When a candidate opens the link, they start the Checkr-hosted workflow where they enter personal information and authorize the background check itself.

    You can include these links on your website, in a job listing, or in emails to individual candidates. These links initiate a generic, package-based background check without your customized candidate work locations or programs.

    For a more personalized workflow based on candidate and position location and specific screening requirements, use the Order background check button in the Checkr Dashboard instead.

    Note

    To test the links, paste them into a web browser. If a Page Not Found error appears, your account isn't authorized to invite candidates. Contact Checkr Customer Support to authorize your account.

    After your candidate enters their personally identifiable information (PII), Checkr captures and stores their information, shows the required disclosure and authorization forms, and adds state-specific documents.

    After candidates submit their information and consent to the background check, the Candidates page in the dashboard shows their reports.

    Important

    Before using invitation links and the Checkr-hosted candidate workflow, review the specific copy on each page your candidates will read. Checkr provides template copy for the most common background check compliance rules and regulations, but by law, candidate consent is ultimately your responsibility. Work with your legal department to ensure that you maintain compliance with laws specific to your company’s practice. If you have specific copy changes you’d like incorporated into your candidate workflow, contact Checkr Customer Support.

    For more information about issuing invitations to candidates, refer to How do I request a background check? in the Checkr Help Center, or Candidates in the Checkr Dashboard User Guide.

    Add screenings to packages

    You can add screenings to an existing package from two locations:

    • Anywhere in the Checkr Dashboard using the Order background check button
    • From the Packages page in the Checkr Dashboard

    Using the Order background check button

    Use the steps below to add screenings to a package:

    1. Click Order background check at the left of the Checkr Dashboard.
    2. Select the candidate's location (optional) and package (required).
    3. Click "Select add-ons."
    4. Select the screening type to show specific screenings.
    5. Review pricing, and then select a specific screening with the Add button.
    6. Select Continue.
    7. Select the checkbox to confirm your permissible purpose for a background check.
    8. Enter up to 25 email addresses to receive the invitation.
    9. Click Send Invitations. The listed candidates will receive an email with the invitation link.

    Using the Packages page

    Use the steps below to add screenings to a package:

    1. Navigate to the Packages page of the Checkr Dashboard.
    2. Click the pencil icon on the package you want to edit.
    3. Click Add on the screening you want to add. If you want to save this package for later use, select the "Save package for next time" checkbox and name the package.
    4. Click Save.

    Delete packages

    If you no longer need a package, you can delete it using the steps below:

    1. Navigate to the Packages page of the Checkr Dashboard.
    2. Click the Actions column of the package you want to delete.
    3. Click Delete, and then confirm that you want to delete the package.
  • Candidates

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    From the Candidates page, you can find all candidate information in your Checkr account, manually add new candidates, and order new background checks, as needed. Use this page to do the tasks below:

    Search for candidates

    Use the Candidates page to search for and manage your candidates. The page lists all candidates at any stage in the background check process for your company’s Checkr account.

    To show all search parameters, click Advanced filters.

    Note

    Use keywords to search for candidates by metadata added using the Checkr API. You can search using both the key and the value. For more information, refer to Candidates in the Checkr APIs.

    The list of candidates appears below the search fields. To sort candidates by their background check date, click Created or Completed. Select a candidate in the list to read their report.

    To download a CSV file of generated reports for the selected date range, click Export to CSV. When the report completes, the email address on your account receives a link to download the file.

    Invite candidates by email

    Use the steps below to generate invitations to individual or multiple candidates for selected packages:

    1. Click Order background check.
    2. Select a work location (if enabled), a package that can include add-ons, and a program (if enabled).
    3. Enter up to 25 email addresses to receive invitations.
    4. Click Send Invitations. The candidates receive emails with an invitation link.
      By default, Checkr resends the invitation every day for 7 calendar days until the candidate either authorizes the background check or unsubscribes from the invitation. To change the frequency of resending invitations, contact Checkr Customer Support.
    Note

    After the candidate accepts the invitation and completes the background check, you can open their report from this page.

    Manually order background checks

    The Candidates page also allows you to manually enter candidate information to run a background check. With this option, candidates don't have to enter their information through Checkr’s Candidate Portal.

    Note

    Manual orders aren't enabled by default because they require you to certify that you obtained proper authorization from your candidate. To enable manual orders, contact Checkr Customer Support.

    Use the steps below to order a background check manually:

    1. From the Candidates page, click Manual Order.
    2. In the window that opens, select a package, work location, and program (if enabled).
    3. Enter the candidate's information, and click Continue.
    4. Select whether to send the completed report to the candidate.
    5. Select the checkbox to confirm that you collected the candidate's authorization to run the background check.
    6. Click Submit.

    Authorization Certification Required: By law, it is your responsibility to collect a candidate’s consent to run a background check. Checkr requires clients manually submitting candidate information to certify that they have complied with applicable consumer reporting laws and regulations governing the timing of requesting a background check. You must select the checkbox below the certification to create a manual order. For more information about collecting proper consent, refer to Disclosure and authorization: Gaining consent to run background checks in the Checkr Help Center.

    Review reports

    Use the Candidates page to open a specific report. For the selected candidate, click Go to report.

    Reports are available as soon as they're created. You can review the candidate-submitted personally identifiable information (PII), exceptions, and selected background check information including package and date created.
    If a candidate has no reports, the status says "no report." If a candidate has multiple reports, you can open all of them.

    For more information, refer to Reports.

  • Continuous checks

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    The Continuous checks page provides the following tabs:

    The Rejected Candidates and Driver Record Reports (DL 414) tabs are only available for accounts with Continuous MVR enabled.

    Bulk Action

    Use the Bulk Action tab to perform bulk actions, check their status, and download any errors that occurred during processing.

    Perform a bulk action

    To perform a bulk action:

    1. From the Bulk Action tab, click Perform Bulk Action.
    2. Select a Continuous Product and an action to perform.
    3. Click Upload now to upload a CSV of Candidates.
    4. When enrolling candidates, select the checkbox to certify that you have received evergreen consent from all candidates and click Enroll Candidates or Unenroll Candidates as appropriate. 
    5. A window pop-up will appear to inform you that your bulk action request is processing. Closing the window will redirect you to the Bulk Action tab.
    6. Once complete, you will receive an email that the bulk action has been processed.

    If your CSV does not meet the formatting or size requirements specified on the Perform Bulk Action page, a temporary pop-up message will appear to alert you of the validation error.

    Any enrollment or unenrollment errors that occur while processing the bulk action will be available for download in the Bulk Action tab once processing is complete. When available, a bulk action error CSV will contain the following information:

    • Candidate ID (Checkr-assigned unique ID for the candidate)
    • Error reason

    View enrollment history

    Enrollment History lists a status for each bulk action. 

    • Processing: The bulk action is processing. If your bulk action has been processing for more than 24 hours, reach out to Checkr Customer Support.
    • Completed: The bulk action has completed processing. If any errors occurred during processing, they will be available for download in the Errors column. 

    The originally uploaded bulk action CSV can be downloaded from the File column.

    Rejected Candidates

    Use the Rejected Candidates tab to obtain a list of drivers rejected from Continuous MVR each month.

    When a driver is enrolled in Continuous MVR, the driver's license information is obtained from a previously completed MVR report (see Continuous MVR prerequisites). Invalid or stale personal identifying information may lead to enrollment rejections by the state. Continuous MVR errors can occur immediately after enrollment or up to 30 days after enrollment.

    A CSV is generated on the first of each month which lists all drivers rejected the previous month to facilitate subscription management, and the reason for their rejection. A “New” tag appears next to CSVs that have not yet been downloaded by any user on the account.

    When available, the rejected drivers CSV includes the following information:

    • Candidate ID (Checkr-assigned unique ID for the candidate)
    • Candidate name
    • Custom Candidate ID (optional customer-assigned unique ID for the candidate)
    • Subscription ID
    • Time candidate was subscribed
    • Time candidate was unsubscribed
    • Error reason

    Driver Record Reports (DL 414)

    Use the Driver Record Reports (DL 414) tab to obtain the required DL 414 document for enrolled California drivers only.

    You can search for DL 414 documents by Candidate ID and DL 414 creation date. 

    Click the Download link in the DL 414 Form column to download a PDF of a Candidate's DL 414 documents. 

    For compliance purposes, Checkr provides an audit log of each time a user on your account downloads a DL 414 document. To download an audit report log, click Export Audit Log.

  • Reports

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    Reports are central to the Checkr user experience. Use the Reports page to:

    Review reports

    Checkr generates legally compliant background reports that include records returned for your selected screenings. Reports follow a simple, linear, color-coded format to enable your adjudication team to quickly and easily review the information they include. 

    Use the Candidates page to search for and read candidate reports. Click anywhere in a candidate row to open the report and review the personally identifiable information (PII) entered, exceptions presented to the candidate, and the report status and findings.

    To open a report, click Go to report for the selected candidate.

    Reports have the sections below:

    • Candidate information: Find basic information about the candidate.
    • Report information: Find information about the report that was run, including the initial and subsequent ETAs as well as an option to add a tag to the report or download a PDF copy. If the candidate used the Checkr-hosted flow, you can also download a PDF copy of the authorization and disclosure forms.
    • Actions: Find completed actions in this candidate’s adverse action process, if any, and take one of the three available next steps with the candidate:
      • Engage the candidate.
      • Begin the pre-adverse action process.
      • Cancel adverse action if the post-adverse action email hasn't been sent yet.
    • Exceptions: Find items that might make it difficult to match records to a particular candidate’s personally identifiable information.
    • Screenings and statuses: Find all screenings processed for a given report with color-coded formatting indicating individual screening results. Click the status icon to open a window with supporting detail for a screening’s result.

    Status

    Reports list the status of each package individually and include a summary status, both at the top of the page and in the Report Summary section.

    • Pending: The report is processing and will likely complete in 2-3 days. Manual County Criminal Records Checks can take significantly longer to complete. For more information, refer to "Why is the background check taking longer than expected?"
    • Complete: The report finished processing and is ready for you to review.
    • Clear: The report is complete and either has no adverse information from a screening or includes information that your motor vehicle record (MVR) rules or Positive Adjudication Matrix settings filtered out.
    • Consider: The complete report has information for you to consider. This information might include criminal records, MVR violations that don't meet your MVR rules, employment or education verifications that weren't an exact match, or other records for your adjudicators to review.
    • Dispute: The candidate contacted Checkr to dispute information in the complete report. Adjudication can't continue while a report has the Dispute status. If you started an adverse adjudication before the dispute, you must restart it if the candidate still doesn't qualify after the reinvestigation. You receive an email when a reinvestigation concludes, which can take up to 30 days.
    • Suspended: The report stopped processing because of missing information or incomplete searches, and 7 days have passed since Checkr requested additional information and received no response from the candidate. After the candidate submits the information, the report continues processing and shows the Pending status. For more information about why reports suspend, refer to Exceptions: Missing information from candidates.
      Note

      Some incomplete reports show a Consider status if they contain information that merits the Consider status. For example, if the MVR has the Suspended status but the county check has Consider, the overall report status is Consider.

    • Canceled: After some time, the report automatically changes to Complete status and screenings cancel. If you want the report to complete in its current state, you can use the Complete Now feature.

    The Invitation information section lists the report status for candidates who haven't yet responded to the invitation to run a background check:

    • Invitation sent: The invitation link was sent in the past 7 days, but the candidate hasn't yet responded. During this time, you can cancel the Invitation by clicking Cancel Invitation on the candidate's page.
    • Expired:The candidate received the invitation link more than 7 days ago and hasn't responded.

    Exceptions

    Exceptions occur when candidate-submitted information can't be verified. This information might include their name, birth date, Social Security number, driver license number, or any other candidate-submitted information. 

    When an exception occurs, Checkr automatically emails the candidate a link for securely submitting documents. To resolve exceptions, Checkr asks candidates to submit the required documents within 7 days. If the candidate submits the required documents within 30 days of receiving the request, the suspended report can update and process. After some time, the report automatically changes to the Complete status and screenings cancel. If you want the report to complete in its current state, you can use the Complete Now feature.

    The report includes details about the exception in an Exceptions section, which shows the information below:

    • What information was requested
    • A statement confirming that a request was sent to the candidate
    • A link to submit the required documents
    • The request date
    • The date that the report will suspend with no response from the candidate

    Checkr reviews submitted documents within 24 hours. After all exceptions are resolved, the report continues processing. The Exceptions section shows this status update with a green check and the exception alert dim. If a document is rejected, this section shows the reason.

    For more information, refer to Exceptions: Addressing data discrepancies in reports in the Checkr Help Center.

    If a candidate doesn't receive the Checkr automated email to correct the exception, you can help in one of the ways below:

    • You can upload documents on the candidate's behalf.
    • You can retrieve the link from the candidate's report and send it to them.
    • You can refer the candidate to the Candidate Portal to submit their information.

    Engage a candidate

    After you review the report and decide to continue with the hiring process, click Engage in the report's Actions section. The Engage feature allows you to capture important screening metrics, such as the ones below:

    • How many reports resulted in a hire
    • How many reports resulted in an adverse action process and are pending review
    • Historic adjudication decisions

    The Engage feature is used for reporting purposes only. The candidate doesn't receive a notification, and the report doesn't change.

    Adverse action

    When a report contains information that might conflict with your company’s hiring practices, click Pre-adverse action in the Actions section to begin the adverse action process. The process will follow Checkr’s best practices, as customized by your account settings.

    Note

    Before you can begin adverse actions, your account must have both the adverse action and support email addresses or phone numbers. For more information, refer to Define email addresses for notifications in the Account settings documentation.

    Begin adverse action

    To begin a pre-adverse action, use the steps below:

    1. In the report's Actions section, click Pre-adverse action.
    2. Select the charges that prevent you from moving forward with the candidate. Select all that apply. You must select at least one.
    3. Confirm the number of days after which the post-adverse action notification will be sent, and click Preview email to review the pre-adverse action email that will be sent.
    4. Click Send pre-adverse action notice. 
    5. In the confirmation window, click OK to send the notice, and then click Done to confirm.

    The default Checkr adverse action process includes the steps below:

    1. Checkr sends the pre-adverse action email to the candidate.
    2. The waiting period begins and lasts 7 days by default.
    3. If the waiting period ends with no response from the candidate, Checkr sends the post-adverse action notification to the candidate.
    Note

    When Checkr detects that a candidate lives (current postal code) or works (assigned work location) in Los Angeles City or New York City, we automatically provide customers with our individualized assessment adverse action flow. We do this to help you meet your adverse action responsibilities in those cities where "showing your work" is required. The tool allows you to: (1) show your work in a free form text field (alters the copy of the pre/post notices); (2) upload the city-issued assessment forms for LAC/NYC (we link to them); or (3) skip the individualized flow altogether. We currently allow the skip functionality because this "show your work" requirement has some exceptions written into the law (for example: the number of employees).

    For more information, refer to Individualized assessment: How to make hiring decisions when reviewing adverse information in the Checkr Help Center.

    Cancel adverse action

    The adverse action process can be canceled in one of two ways:

    • The candidate can respond with a dispute, which changes the report status to Dispute and cancels the adverse action process.
    • If the candidate provides compelling information to you, the employer, you can stop the adverse action process by clicking Cancel adverse action.

    If a candidate provides compelling evidence that makes you reevaluate the information from the report, click Cancel adverse action to end the process. The Cancel button appear in the Actions section where the Engage and Pre-adverse action buttons were before you began the adverse action.

    Canceling the adverse action cancels the post-adverse action email and allows you to engage the candidate.

    For more information, refer to The adverse action process: Deciding not to move forward with a candidate in the Checkr Help Center.

    Order a second report

    Checkr allows you to order a new report for an existing candidate.

    You can order a new report for an existing candidate. Click Order new report at the top right of the report. You can then select a package for the new report and request a new report for this candidate. 

    New reports use only the candidate information entered for the original report and can't include packages that require additional information. For example, if the first report didn't require the candidate’s driver license information, you can't select an MVR package for the new report.

    Note

    To protect against accidental report duplication, and the resultant charge incurred, Checkr doesn't allow more than three reports to be requested for a single candidate within a 24-hour period. For more information, refer to Can I request multiple reports for a candidate? in the Checkr Help Center.

    To run the same report for a candidate at set intervals, use Checkr subscriptions.

    Add a subscription

    Subscriptions allow you to run recurring reports on a candidate.

    To use subscriptions, you must first obtain evergreen consent from the candidate. This one-time consent informs the candidate that you'll run ongoing background checks. Many companies include this information in their initial authorization form, but others use a new disclosure each time. Check with your counsel for state-by-state guidance.

    After you obtain evergreen consent, click Subscriptions below Candidate information and define the subscription:

    1. Select the checkbox to certify that you have received evergreen consent from the candidate, and then click Add subscription.
    2. Use the menu to select a package.
    3. Enter the monthly interval when the subscription will run. To run a package annually, enter 12.
    4. Enter a date for the subscription's first occurrence.
    The first occurrence is the date when the first subscription-generated report will be initiated. 

    The Next occurrence field automatically populates based on the monthly interval you specified. Check your work, and click Save. To add more subscriptions, click Add more subscriptions and complete the information for each new row.

    Subscriptions run as batch jobs every 24 hours. Your subscriptions are guaranteed to be run within 24 hours of your selected run date.

    After you enable subscriptions, you can track candidates with active subscriptions from the candidate's page in the dashboard. From the Search section, click to show the advanced filters and select Monitor type: Subscription.

    Note

    From the dashboard, you must manage subscriptions individually. You can't mass subscribe or unsubscribe candidates from a subscription using the dashboard, but you can using the Checkr API.

    Note

    You can create subscriptions only for candidates in the United States.

    Enroll a worker in Checkr Continuous

    Checkr Continuous runs a monthly criminal or MVR check for pointers to new records that might result in a report. Unlike a subscription, which generates a full report at a defined cadence, Checkr Continuous generates a full report only if new reportable information is found.

    Checkr offers two types of continuous checks:

    After you engage a candidate and obtain evergreen consent from them, use the Checkr Dashboard to enroll them in Checkr Continuous.

    Note

    If you're new to Checkr Continuous, work with your Checkr Customer Success Manager to enroll multiple candidates simultaneously.

    Enroll a candidate using the steps below:

    1. From the Candidates page, select the candidate to enroll. Note that the candidate must have completed a criminal or MVR screening before you can enroll them in Checkr Continuous.
    2. From the candidate's page, enable Continuous Crim or Continuous MVR, as appropriate.
    3. Select the checkbox to certify that you obtained evergreen consent, and click Enable.
    Note

    It is your legal obligation to manage your list of candidates enrolled in Checkr Continuous. You must obtain the required consent before enrolling them, and you must remove them from the service when they begin an adverse action process or are removed from your platform.

    Work with your legal counsel to ensure that your Continuous Check process remains compliant with all applicable laws and regulations.

    Note

    You can use Continuous Check only for candidates in the United States.

    Unenroll a worker from Checkr Continuous

    When a candidate is no longer part of your workforce, it's your responsibility to manually unenroll them from Continuous Check.

    To unenroll a candidate, use the steps below:

    1. Log in to the Checkr Dashboard.
    2. Navigate to Candidates.
    3. Select the candidate with a completed report to unenroll.
    4. Unenroll by disabling Continuous Crim in the candidate's report.
    Note

    If you begin an adverse action process for the candidate using the Checkr Dashboard, they will be automatically unenrolled.

    Work with your legal counsel to establish a working protocol for managing your unenrollment process.

    Manage reports

    Checkr allows you to add tags to a report, download a shareable PDF, and review the actions taken during report generation.

    Add tags

    Adding tags allows you to easily search for reports in the Checkr Dashboard. After you add tags to a report, a Tag filter appears on the Candidates page.

    Download PDFs

    The Dashboard allows you to download two PDF types for each report: a report summary and a report PDF. Click Download PDF from the report information, and select the appropriate file from the menu:

    • The report order summary provides a summary of the report, including the candidate-submitted PII, the packages and screenings that the order includes, the screening status, and custom report settings. The order summary doesn't include records returned for the report or other generated report information.
    • The report PDF provides a shareable copy of the completed report. You can send this PDF to the candidate or to others in your company.

    Review history

    The Reports page provides a history of actions taken during the generation of a report, from initiation through engaging the candidate or using the adverse action process.

    Click Show report log at the top of the report to open a list of these actions and the time and date that they occurred. 

    Delete candidate data

    When a candidate asks you to, you can use both the Checkr Dashboard and the Checkr API to request that Checkr delete candidate data. 

    When requested, Checkr removes the candidate’s email address and phone number from candidate records. 

    After deletion, the candidate can no longer access the Candidate Portal, and the candidate’s data will be deleted for the requesting customer account.

    Use the Checkr Dashboard to delete candidate data

    To delete candidate data from the Checkr database, use the steps below:

    1. Open the candidate's report.
    2. In the candidate information, click Delete candidate data. Confirm that you received and verified the candidate’s request to delete their data.
    3. To confirm the request, click Delete candidate data.
  • Adverse actions

    Read More

    Use the Adverse Actions page to search for Candidates involved in the Adverse Action process. This may include Candidates who are at any stage in the process, including those who have received a Pre-Adverse Action notice, filed a dispute, or received a Post-Adverse Action notice.

    Once found, click into the Report to manage the Adverse Action process.

    Search for Candidates

    To search for Candidates, enter a Keyword, select a Status, or enter a time frame during which the Adverse Action was in process (from Pre-Adverse Action to cancellation or Post-Adverse Action notification). Any combination of filters may be applied for the search.

    Note: All listed Reports will include the date on which the Pre-Adverse action (and Post-Adverse Action, when applicable) notifications were sent or are scheduled to be sent.

    Available Status filters include:

    • Pending: The Pre-Adverse Action notice has been sent on an MVR check, and the Post-Adverse Action notice is awaiting your approval. Once the required waiting period has passed, the pending Post-Adverse notification may be sent by clicking Send post-notice.
      • Note: This status is for MVR checks only. All other checks will list Candidates awaiting Post-Adverse Action notices as Scheduled, not Pending.
    • Scheduled: The Pre-Adverse Action notice has been sent, and the Post-Adverse Action notice is scheduled based on the required waiting period. Unless the Report is disputed or the Adverse Action is cancelled, the Post-Adverse notification will be sent automatically on the scheduled date.
    • Complete: The Post-Adverse Action notice has been sent, or the Adverse Action has been cancelled, completing the Adverse Action process.
    • Dispute: The Candidate has filed a dispute, initiating a reinvestigation by the Checkr team. If filed during the Adverse Action process, the dispute will automatically cancel any scheduled Adverse Action notification and suspend your ability to take action during the 30 day reinvestigation window.
    • Canceled: The Adverse Action process has been cancelled, either by you or Checkr.
    • Undeliverable: The Pre-Adverse Action email was undeliverable. Reports with this status require your manual intervention.
    • All: Returns a list of all Candidates involved in the Adverse Action process, even those for whom the process is complete.
  • Logs

    Read More

    The Logs page provides a log of all your API and Webhook calls. Click an individual call to view the details of that call and troubleshoot your integration.

    Logs can be used during your development cycle to review all API and Webhook calls for both successful and unsuccessful requests over time, and are helpful for seeing which calls dropped and why.

    API Logs

    To search for a specific call, enter a Resource ID for the call. This ID may be the unique `id` for the Candidate, Report, or Invitation used in the call. In the search results, click the call to open a detailed view.

    Click Share this to generate a shareable URL for the specific results displayed on the page.

    API Logs provide:

    • Summary (Timestamp, IP Address, API URL called, method used, status of the call, Content-Type, and User-Agent)
    • Request Query Parameters
    • Raw Request Body
    • Parsed Request Body
    • Response Body

    Webhook Logs

    This page displays all webhook logs originating from your account's API key. 

    To search for a specific webhook event, enter a Report ID for the event. In the search results, click the event to open a detailed view.

    Click Share this to generate a shareable URL for the specific results displayed on the page.

    Webhook Logs provide:

    • Summary (timestamp, Webhook URL, Status, and Retry number, if applicable)
    • Raw Request Body
    • Response Body

    Note: API logs are not generated for Partner integrations or other OAuth accounts.

  • Analytics

    Read More

    Use Checkr Dashboard’s built-in Analytics to review and evaluate your background check process.

    Use this page to review volume, turnaround times, and impact for our most common screening types.

    Analytics tools

    In the Analytics page, your background check data is divided into the following tabs:

    • Overview
    • SSN Trace and Criminal Screenings
    • Motor Vehicle Records (MVR)
    • Health Checks and Verifications
    • Continuous
    • Adjudication

    These charts visualize your background check information, including volume, turnaround time, top candidate charges, adjudication breakdown, and exception types. Use this information to better understand your recruiting and adjudication process, your candidate profiles, and to provide a basis to fine tune your Positive Adjudication Matrix to increase efficiency within your teams.

    Charts available in your Analytics dashboard will vary by the number of candidates you screen, and the Checkr Packages or features enabled for your account.

    Use the sprocket icon at the far right of the tab to download the page as a single PDF, or to download the data included on the page as individual CSV files.

    Note

    Ensure that your team consistently clicks the Engage button when finalizing the status of a candidate. If Engage is not selected, the data used to generate these charts will be inaccurate.

    Filters

    Each tab provides filters which allow you to customize your charts.

    Click Filters to open a window with a list of available options for the selected tab. Use listed options such as “is equal to”, “is blank”, “contains”, or “doesn’t end with” to define your filters, then click Run to regenerate the chart.

    Multiple conditions may be used to define more complex filters, if desired. Please note that filter selections will not persist across tabs, and will not be saved between sessions.

    Available filters vary by chart, and may include:

    • Date range: The date range for which data will be returned.
    • Package: The Package data to return.
    • Candidate Work Location: The candidate’s work location.
    • Node name: The name of the Node for which data will be returned. Node name is available only to accounts with Account Hierarchy enabled.
    • Node ID: The Node for which data will be returned. Node ID is available only to accounts with Account Hierarchy enabled.

    Downloading data

    Checkr allows you to download the data displayed in these charts to a CSV.

    To download data, click the value or chart you wish to download. A window will open displaying the data generating the value or graph clicked as a raw spreadsheet. Click Download Results to open a window allowing you to select download format and options, and to set a filename.

    • File Format: Select the file format for your download. Options include TXT (tab-separated values), Excel Spreadsheet, CSV, JSON, HTML, Markdown, and PNG.
    • Results
      • With visualization options applied: downloads the value or chart as displayed in Checkr Analytics.
      • As displayed in the data table: downloads the raw spreadsheet data generating the visualization.
    • Values
      • Formatted: rounds large numbers, and includes special characters (like %).
      • Unformatted: applies no special formatting to raw data.
    • Limit
      • Results in Table: downloads only the results displayed in the selected table (limited to 500 rows).
      • All Results: downloads all results.
      • Custom: allows you to set the number of rows to download.

    Overview tab

    The Overview tab provides an overview of reports generated for your account during the selected date range, their completion and adjudication rate and turnaround times, and the report outcomes.

    These charts help you understand your background check process in terms of volume and turnaround time. An increase in turnaround time or unusual peaks and valleys in Report volume may indicate issues with your background check process.

    If you notice unusual spikes or trends in these Reports, drill down into the factors that might cause them. Are there variations by hiring department? By candidate pool? Or by location?

    Volume

    Overview Volume provides the following charts: 

    • Invitations completed: Lists the number of invitations created through the Checkr Hosted Apply Flow which were completed by candidates, and the number of invitations completed as a percentage of the number created. This value will be empty for customers who do not use the Checkr Hosted Apply Flow.
    • Reports completed: Lists the total number of Reports completed during the selected date range, and the number of reports completed as a percentage of the number created.
    • Reports adjudicated: Lists the number of Reports completed and adjudicated during the selected date range, and the number of reports adjudicated as a percentage of the number completed.
    • Report status & Report status by day: Charts the number of reports created during the selected date range, and their current status (Complete, Dispute, Pending, or Suspended). Breaks the results out by day for the selected date range.
    • Report outcome & Report outcome by day: Charts the number of reports created during the selected date range, and their current result (Clear, Consider, or other). Breaks the results out by day for the selected date range.

    Turnaround Time

    Overview Turnaround Time provides the following charts: 

    • TAT summary: Lists the average turnaround time in days for invitations, reports and adjudication.
      • Tat Metrics: The metric reported for the row, minimum, median, average, 90th percentile, or maximum.
      • Invitation: The time from an invitation’s creation to its completion by the candidate.
      • Report: The time from a report’s creation to its completion.
      • Adjudication: The time from a report’s completion to its first adjudication decision.
    • TAT drilldown: Lists the turnaround time for all reports created during the selected date range, broken out by turnaround time (in hours) for the report’s invitation completion, the report’s completion, and its adjudication. (Reports without Invitations, or without Adjudication, will be blank for those columns.)
    • Report TAT distribution: Shows the distribution of Turnaround Times (in days) for Reports created within the selected date range.
    • Report TAT by Package: Shows the distribution of Turnaround Times (in days) by Package for Reports created within the selected date range.
    • Pending and Suspended reports due to unresolved candidate exceptions: Lists the exception types for long pending and suspended reports, and the number of reports that are pending or suspended as a result of these exceptions. For more information, see Exceptions in the Checkr Help Center.
    Note

    Information included in this report will not include data from the most recent 24 hours. For example: If your date range is for the past week, data returned in this chart will not include any changes made to the reports over the last 24 hours.

    • Exception Type: The unresolved candidate exception responsible for the screening’s Pending or Suspended status.
    • Pending Reports Created: The number of reports created during the selected date range which are currently Pending.
    • Suspended Reports Created: The number of reports created during the selected date range which are currently Suspended.
    • Average Days since Report Creation: The average number of days since the report was created.

    SSN Trace and Criminal Screenings tab

    The SSN Trace and Criminal Screenings tab provides an overview of SSN Trace and Criminal Screenings included in reports generated for your account during the selected date range, their completion and turnaround times, and the screenings’ outcomes. This tab also includes a map of all counties within the US, color coded to County Criminal search turnaround times within those counties.

    SSN Trace And Criminal Screenings Volume

    SSN Trace And Criminal Screenings Volume provides the following charts: 

    • Screenings created: The number of SSN Trace and criminal screenings ordered during the selected date range.
    • Screenings Pending: The number of SSN Trace and criminal screenings which are currently Pending, also shown as a percentage of the total number of criminal screenings created during the selected date range.
    • Screenings Consider: The number of SSN Trace and criminal screenings which are complete and listed as Consider, also shown as a percentage of the total number of criminal screenings created during the selected date range.
    • Screenings created by day: The number of criminal screenings created during the selected date range, broken out by day and by criminal screening type: County Criminal Records Check, Sex Offender Registry Check, Federal Criminal Records Check, SSN Trace, Federal District Criminal Check, State Criminal Records Check, Global Watchlist Records Check, Municipal Criminal Records Check, National Criminal Database Check.
    • Screenings status: The status of SSN Trace and criminal screenings created during the selected date range, shown both as a total and as a percentage of all criminal screenings created for the date range. Status is broken down into Complete, Pending, and Suspended.
    • Complete screenings by day: The number of SSN Trace and criminal screenings created during the selected date range, which have completed, broken out by screening type and day created.
    • Pending screenings by day: The number of SSN Trace and criminal screenings created during the selected date range, which remain Pending, broken out by screening type and day created.
    • Criminal screenings outcomes: Outcomes (Clear or Consider) for criminal screenings created during the selected date range, broken out by screening type.
    • Clear criminal screenings by day: Lists the number of criminal screenings created per day which resulted in a Clear outcome, broken out by screening type.
    • Consider criminal screenings by day: Lists the number of criminal screenings created per day which resulted in a Consider outcome, broken out by screening type.

    SSN Trace And Criminal Screenings Turnaround Time

    SSN Trace And Criminal Screenings Turnaround Time provides the following charts: 

    • County Criminal Check TAT in hours: Maps the average turnaround time for all criminal screenings by US county. Average turnaround time is shown on a scale from blue to red, with light blue for counties with the shortest turnaround times, and bright red used for closed counties or counties with TAT longer than 10 days. White indicates counties with no available data.
    • County TAT in hours: Lists the average turnaround time for criminal screenings by US counties.
    • Screenings TAT summary: Lists the minimum, average, median, 90th percentile, and maximum turnaround time (from screening creation to completion) for each screening type initiated during the selected date range.
    • Screenings TAT drilldown: Lists each report including an SSN Trace or criminal screening created during the selected date range by Report ID. Itemizes the SSN Trace or criminal screenings included on each report, the timestamp for when they were created and completed, and the turnaround time in both days and hours.

    Motor Vehicle Records (MVR) tab

    The MVR tab provides an overview of Motor Vehicle Records included in reports generated for your account during the selected date range, and their completion rate and outcome. This tab also includes a map of all states within the US, color coded to MVR search turnaround times within those states.

    MVR Volume

    MVR Volume provides the following charts: 

    • MVRs created: The total number of MVR screenings included in reports for the selected date range, and the total number of MVRs completed for that set.
    • MVRs created by day: The total number of MVR screenings included in reports for the selected date range, broken out by day.
    • MVR status: The current status (Complete, Pending, or Suspended) for all MVR screenings included in reports created during the selected date range.
    • MVR status by day: The current status for all MVR screenings created during the selected date range, broken out by report creation date.
    • MVR outcome: The outcome (Clear or Consider) of all completed MVR screenings created during the selected date range.
    • MVR outcome by day: The outcome (Clear or Consider) of all completed MVR screenings created during the selected date range, broken out by report creation date.

    MVR Turnaround Time

    MVR Turnaround Time provides the following charts: 

    • State MVR TAT in hours and DMV closures: Maps the average turnaround time for all MVR screenings by US state. Average turnaround time is shown on a scale from blue to red, with light blue for counties with the shortest turnaround times, and bright red for closed counties or counties with TAT longer than 10 days. White indicates counties with no available data.
    • State TAT in hours and DMV closures: Lists the average turnaround time for MVR screenings by US state. Also lists whether the state’s DMV is closed or has been closed within the last 30 days, and for how long. Lists the reason for closure, if available.
    • MVR TAT summary: Lists the minimum, average, median, 90th percentile, and maximum turnaround time (from screening creation to completion) for each MVR screening run by the account.
    • MVR TAT drilldown: Lists each report including an MVR screening created during the selected date range by Report ID. Itemizes the timestamp for each MVR’s creation and completion, and the turnaround time in both days and hours.

    Health Checks and Verifications tab

    The Health Checks and Verifications tab provides an overview of Health Checks and Employment and Education Verifications included in reports generated for your account during the selected date range, their completion rate and turnaround times, and the report outcomes.

    Health Checks & Verifications Volume

    Health Checks & Verifications Volume provides the following charts: 

    • Drug Checks created: The number of Drug Checks ordered during the selected date range, and the number of those ordered which have completed.
    • Health Checks created: The number of Occupational Health Checks ordered during the selected date range, and the number of those ordered which have completed.
    • Education created: The number of Education Verifications ordered during the selected date range, and the number of those ordered which have completed.
    • Employment created: The number of Employment Verifications ordered during the selected date range, and the number of those ordered which have completed.
    • Health Checks & Verifications created by day: The number of Health Checks & Verifications created during the selected date range, broken out by day and by screening type: Drug Check, Education Verification, Employment Verification, or Occupational Health Check.
    • Health Checks & Verifications status: The status of Health Checks & Verifications created during the selected date range, shown both as a total and as a percentage of all similar screenings created for the date range. Status is broken down into Complete, Pending, and Suspended.
    • Complete Health Checks & Verifications by day: The number of Health Checks & Verifications created during the selected date range, which have completed, broken out by screening type and the day created.
    • Pending Health Checks & Verifications by day: The number of Health Checks & Verifications created during the selected date range, which remain pending, broken out by screening type and day created.
    • Health Checks & Verifications outcome: Results (Clear or Consider) for Health Checks & Verifications created during the selected date range, broken out by screening type.
    • Clear Health Checks & Verifications by day: The number of Health Checks & Verifications created per day which resulted in a Clear outcome, broken out by screening type.
    • Consider Health Checks & Verifications by day: The number of Health Checks & Verifications created per day which resulted in a Consider outcome, broken out by screening type.

    Health Checks & Verifications Turnaround Time

    Health Checks & Verifications Turnaround Time provides the following charts: 

    • Health Checks & Verifications TAT summary: Lists the minimum, average, median, 90th percentile, and maximum turnaround time (from screening creation to completion) for each Health Check or Verification initiated during the selected date range.
    • Health Checks & Verifications TAT drilldown: Lists each report including a Health Check or Verification created during the selected date range by Report ID. Itemizes the Health Check or Verification included on each report, the timestamp for when they were created and completed, and the turnaround time in both days and hours.

    Continuous tab

    The Continuous tab provides an overview of the number of candidates enrolled and unenrolled in Continuous subscriptions for the selected date range, the data sources which triggered reports for these candidates, and their adjudication results.

    Continuous Check

    Continuous Check Overview provides the following charts: 

    • Active Continuous Subscriptions: The total number of candidates who are currently enrolled in Continuous subscriptions.
    • Continuous Subscriptions Enabled: The number of candidates enrolled in Continuous subscriptions during the selected date range.
    • Continuous Subscriptions Disabled: The number of Continuous Checks disabled during the selected date range.
    • Enrollments by week: The number of Continuous subscriptions enabled by week.
    • Unenrolled by week: The number of Continuous subscription enrollments cancelled during the selected date range. Enrollments may be cancelled for one of two reasons:
      • Enrollment is manually cancelled by the customer.
      • The candidate has a report with adjudication status Post-Adverse Action.

    Reports

    Continuous Reports provides the following charts: 

    • Continuous report funnel: Shows the transition of reports created during the selected date range through the Continuous subscription process
      • Reports created: The total number of Continuous reports created within the specified date range.
      • Reports completed: The subset of reports created which completed during the specified date range.
      • Reports Consider: The subset of reports created which completed with a report status of Consider.
      • Reports Adverse Actioned: The subset of reports completed with a status of Consider which were adverse actioned.
      • Unenrolled: The number of candidates unenrolled in Continuous subscriptions either by the customer or as the result of a Post-Adverse Action decision for that candidate.
    • Continuous data sources: Shows the origin of data triggering a new report during the selected date range for candidates enrolled in Continuous Crim or MVR.

    Adjudication tab

    The Adjudication tab provides an overview of your adjudication systems for reports generated for your account during the selected date range. These charts include both an overview of reports created and adjudicated, and more detail on specific adjudication tools: PAM, Assess, and MVR Rules.

    Use these charts to determine which charges are most frequent for your candidate pool and which most often result in Adverse Actions. This information can then be used to determine if Assess or your Adjudication Matrix should be adjusted to better streamline the adjudication process. It can also be used to determine if your team is evaluating candidates fairly and consistently across different locations.

    Report Adjudication

    Report adjudication provides the following charts: 

    • Reports completed: The number of reports created during the selected date range, both as a raw number and as a percentage of reports created.
    • Reports adjudicated: The number of reports created during the selected date range which have been adjudicated (Engaged, Pre-Adverse Actioned, or Post-Adverse Actioned), both as a raw number and as a percentage of reports completed.
    • Reports unblocked by PAM or Assess: The number of reports created during the selected date range and unblocked by PAM or Assess, both as a raw number and as a percentage of reports completed.
    • Reports are considered “unblocked by PAM” if all reportable charges are hidden by PAM, and the report is given the status Clear. A report is defined as “unblocked by Assess” if report status is “Consider” and the Assess label is "Eligible."
    • Report funnel
      • Reports created: The total number of reports created during the selected date range. This number includes both reports created manually, and those created as the result of a candidate completing their invitation.
      • Reports completed: The number of reports completed out of all reports created during the selected date range. Reports that have not been completed could be in progress/pending or suspended.
      • Reports Engaged: The number of Eligible reports with an Engaged adjudication decision.
    • Report lifecycle: Charts the lifecycle of reports created during the selected date range, from creation through completion and adjudication.
    • Report lifecycle summary: Lists the number of reports created during the selected date range, broken out by Status (Complete or Pending), Outcome (Clear or Consider), Assess Decision (Eligible, Escalated, or no decision), and Adjudication (if applied through the Checkr Dashboard or API).

    Criminal screening adjudication

    Criminal screening adjudication provides the following charts: 

    • Reports unblocked by PAM: The number of reports created during the selected date range for which all reportable charges were hidden by PAM, resulting in a report outcome of Clear.
    • Charges unblocked by PAM: Lists reports created during the selected date range unblocked by PAM, broken out by screening, charge category and subcategory, charge type, and whether or not the charge was dismissed.
    • Reports unblocked by Assess: The number of reports created during the selected date range for which the report outcome is Consider, and the Assess label is Eligible.
    • Charges unblocked by Assess: Lists reports created during the selected date range unblocked by Assess, broken out by screening, charge category and subcategory, and charge type.
    • Reports Adverse Actioned: The number of reports created during the selected date range which were subsequently Adverse Actioned.
    • Charges on Adverse Actioned reports: The list of all reported charges on Adverse Actioned reports, broken out by screening, charge category and subcategory, and charge type.

    Assess

    Assess overview provides the following charts: 

    • Assess start date: The date at which Checkr Assess was enabled for the account and first applied to a report.
    • Reports in pre-Assess benchmark: The number of reports created in the 3 months prior to the Assess start date.
    • Reports assessed in date range: The number of reports created in the selected date range that were completed and assessed.

    Assess Efficiency and Fairness impact

    Assess efficiency and fairness impact provides the following charts: 

    • Reduction in Consider reports requiring manual adjudication: Compares the number of Consider reports requiring manual adjudication for the three months pre-Assess and the selected date range. Percentage listed is calculated by (Post-Assess Rate - Pre-Assess Rate)/Pre-Assess Rate.
    • Reduction in Adverse Action rate of Consider reports: Compares the number of Consider reports resulting in an Adverse Action for the three months pre-Assess and the selected date range. Percentage listed is calculated by (Post-Assess Rate - Pre-Assess Rate)/Pre-Assess Rate
    • Consider reports requiring manual adjudication: Displays the percentage of Consider reports requiring manual adjudication for the three months prior to Assess and the selected date range.
    • Adverse Action rate of Consider reports: Displays the percentage of Consider reports resulting in Adverse Action for the three months prior to Assess and the selected date range.

    Assess TAT impact

    Assess Turnaround Time impact provides the following charts: 

    • Reduction in average manual adjudication TAT: Lists the reduction in average adjudication turnaround times from the three months prior to assess to the selected date range. Adjudication TAT is calculated as the time between a report’s completion and its first adjudication decision.
    Note

    If a report is upgraded, any adjudication before the upgraded report is completed will not be included in the turnaround time listed here.

    • Reduction in % of adjudication over overall TAT: Displays the percentage reduction in overall turnaround time from the three months prior to Assess to the selected date range.
    • Average manual adjudication TAT: Displays the average number of hours from report completion to manual adjudication for the three months prior to Assess and the selected date range.
    • % of adjudication over overall TAT saved: Displays the percentage of reports’ turnaround time (from report creation to adjudication) required for adjudication for both the three months prior to Assess and the selected date range.

    MVR adjudication

    MVR adjudication provides the following charts: 

    • Reports with failed MVR rule: The number of reports created during the selected date range which included an MVR screening which resulted in a Consider outcome.
    • MVR rules applied: Lists the total numbers of reports created during the selected date range for each rule applied, and the MVR’s screening status (Complete or Suspended) and outcome (Consider or not available).

    Continuous Check adjudication

    Continuous Check adjudication provides the following chart: 

    • Reports Adverse Actioned: Lists the number of reports created during the selected date range which resulted in an Adverse Action as the result of a Continuous Check report, both as a raw number and as the percentage of reports completed.

    Manual adjudication

    Manual adjudication provides the following charts: 

    • Reports manually adjudicated: Lists the number of reports manually adjudicated (set to Engaged, Pre-, or Post-Adverse Action through the Checkr Dashboard) by your team.
    • Report volume and average TAT by adjudicator: Breaks out the number of reports processed and the average turnaround time by adjudicator.
    • Pre-Adverse Action rate by adjudicator: Breaks out the percentage of reports Adverse Actioned by each listed adjudicator.
  • Account settings

    Read More

    The Account settings page allows admins to manage their Checkr account and individual users to manage their account settings. Use this page to:

    Note

    You might see options that differ from those on this page depending on your Checkr user permissions. If you can't access an option you need, contact your Checkr Customer Success representative.

    Settings

    Use the Account settings > Settings tab to edit account settings for your organization and select email notification preferences at the user level.

    Define email addresses for notifications

    As part of the background check process, Checkr issues multiple email notifications to candidates. If your organization has not enabled work locations for the account, use the Account settings section to define these email addresses.

    Note

    Email addresses must link to your company and can link to a shared email account so that multiple people within your company can monitor and respond to these requests and replies.

    Enter an address for the following fields:

    • Support phone: Enter the phone number that candidates can use to contact you to submit evidence of rehabilitation or other context during the adverse action process.
    • Support email: Enter the address for candidates to use to contact you to submit evidence of rehabilitation or other context during the adverse action process.
    • Billing email: Enter the address that Checkr will use to contact you about invoices and other billing communications.
    • Adverse action email: Enter the address that will send pre- and post-adverse action notices on your behalf to candidates. This address receives the undeliverable notices if an adverse action notice is undeliverable to a candidate, which happens if their email account has expired or the email address on file is inaccurate.
    • Technical contact email: If your company uses the Checkr APIs for integration, enter your primary person to contact for technical communications. Checkr uses this email address to contact you about important issues or updates to the Checkr APIs.
    • Compliance contact email: Enter the primary person to communicate with Checkr about compliance issues or updates. Checkr uses this email address to send updates to candidate disputes or notifications of changes to background check reports.

    Adverse Action fallback

    If your adverse action email address is invalid, Checkr will try to notify you using the following sequence of email addresses in the Account settings tab.

    1. User email for the account that initiated the adverse action
    2. Adverse action email
    3. Support email
    4. Billing email
    5. Technical contact email

    If no email address exists at the account level, the email notifying your company that the adverse action email is undeliverable will be sent to the listed email address for all users on the Checkr account with admin permission level or above. 

    Set candidate notification preferences

    Use the SMS invitations setting to enable SMS invitations to your candidates. These text messages will be sent in addition to the emailed invitation.

    Note

    You must collect and retain consent from your candidates to receive SMS notifications from Checkr before enabling this option.

    Set notification preferences

    Use the Notifications section in the Account settings tab to select the content and frequency of your automated email notifications. This section of the page is available to all users of your Checkr account.

    Note

    If your company has enabled geos (work locations) for the account, these settings will be ignored. Users must subscribe to individual work locations, after which they will receive all email notifications for that location.

    The notifications below are available:

    • All report updates: Receive an email for any changes to report status.
    • Report created: Receive an email each time a new background report is created.
    • Report clear: Receive an email when a report completes with a Clear status.
    • Report consider: Receive an email when a report completes with a Consider status, indicating that the report has something for you to review.
    • Report suspended: Receive an email when a report is suspended, meaning that Checkr contacted the candidate to provide additional information, but the candidate hasn't responded yet.
    • Report canceled: Receive an email when a report is canceled, meaning that all screenings in the report were canceled.
    • Report disputed: Receive an email when a report is disputed, meaning a candidate has contacted Checkr to contest the report's accuracy. Checkr initiates a re-investigation for these candidates. At least 1 user must be subscribed at all times to receive these notices.
    • All candidate updates: Receive an email when a candidate invitation is sent or expires.
    • Candidate invitation expired: Receive an email when an invitation has expired because the candidate didn't complete the process within 7 days or the customer-specified period.
    • Candidate invitation sent: Receive an email every time an invitation is sent to a candidate.
    • All Candidate Stories: Receive an email every time a candidate story is submitted.
    • Candidate stories submitted pre/post AA: Receive an email if a candidate story is submitted before an Adverse Action is initiated, or after the Pre-Adverse Action notice has been sent.

    Customers with the Assess feature have the additional options below:

    • All report assessment updates: Receive an email for all changes to any report assessment.
    • Report assessment Eligible: Receive an email when a report assessment changes to Eligible.
    • Report assessment Review: Receive an email when a report assessment changes to Review.
    • Report assessment Escalated: Receive an email when a report assessment changes to Escalated.
    • Report assessments (daily digest): Receive a daily email itemizing all changes to report assessments.

    Users

    Use the Users tab to view, edit, manage, or delete existing users, or to invite new users to your Checkr account.

    Note

    Best practices suggest that you maintain at least 2 admin accounts for your organization. If there is only 1 admin account and that person leaves your company unexpectedly, no one will be able to access the Checkr Dashboard and manage your account.

    If the account has no admin, contact Checkr Customer Success to create one. 

    Invite new users

    To add a user, enter their email address in the Enter email field and click Add user. Checkr sends an invitation to the user to confirm the new account creation and set up a password.

    After the invitation is confirmed, add a user role and work location.

    Note

    Checkr can't add users to your account. Create multiple admin users for the account to protect against unexpected changes in your company.

    Assign roles to users

    Click Edit in the Roles column to assign roles to your users and grant them permissions within the Checkr Dashboard.

    Individual users can have multiple roles, such as adjudicator and requester.

    Available user roles

    • Limited user: This user role can access the candidates list but can't access candidate or report details. All new users on an account automatically have this role.
    • User: This user role can access reports. Assign this role to staff who provide candidates with updates on their background checks.
    • Requester: This user role can access, send, monitor, and cancel invitations to initiate background checks. This role can add a screening to an existing package. Requesters can see the status of reports in the Candidates page but not the results of completed reports. Requesters can also access candidate documents and exceptions but not completed report details. Assign this role to recruiters who initiate background checks.
    • Adjudicator: This user role can access candidate and report details. This role can adjudicate reports, engage candidates, and send pre-adverse action notices to candidates. Assign this role to adjudication staff.
    • Restricted admin: This user role is available for Account Hierarchy-enabled accounts only. This role has all permissions of adjudicators and requesters for candidates in their Account Hierarchy node. This role can invite users to the account, add screenings, save packages, and assign non-admin user roles. This role can also view invoices and change developer settings. This role can't update billing or settings. Assign this role to administrators for sub-nodes on your account.
    • Admin: This user role has full access to all functionality in the Checkr Dashboard. Admins can update account settings (including billing information), add screenings, save packages, and assign all roles to any users in the account. Admins aren't restricted by the nodes assigned to them. Limit this role to core members of your team.
    Note

    For security purposes, Checkr can't adjust user permissions. Contact your team's admin to edit or add user roles for an account. By default, the first user on an account will always be an admin.

    Assign work locations to users

    Use geos (work locations) to manage access to candidate information for your team by geographic location.

    For example, if your primary hiring locations are New York, Chicago, and Los Angeles, you might want to group both your candidates and your recruiters by location for the different positions. Create work locations that reflect these three cities, then assign them to both the users managing the hiring process and the programs used to issue invitations to prospective candidates.

    Click the menu icon at the far right of the user's name, and select Edit geos to manage the locations assigned to a specific user. Then, choose the locations that user will be subscribed to. After users subscribe to a specific location, they can access and manage candidates only in those locations.

    Delete users

    To delete existing users from your account, click the menu icon at the far right of the user's name and select Delete User. Checkr issues a confirmation and then deletes the user from your account.

    Unlock user accounts

    Users with too many failed login attempts will be locked out of their accounts. To send a user a password-reset email, click Unlock User from the menu next to their name.

    Single Sign On

    Use the Checkr Dashboard to view and update your SSO settings. Log into your account as a user with the Checkr admin role. Then, go to Account settings > Single Sign On.

    Copy your Checkr info into your IdP SAML config

    Paste the listed values into your IdP endpoint setup.

    • Strategy: SAML
    • Single Sign On URL: Paste in the ACS URL field in your IdP’s SAML config. 
    • Audience: Paste in the SP Entity ID field in your IdP’s SAML config. 
    • Attributes: `email` Configure your IdP to send the email address for a user as the SAML Subject. (If you are setting up SP-initiated SSO, you must make sure that all emails sent via this attribute match the domain specified on the Checkr Dashboard under Email Domain.) 
    • Subject:NameID: Your IdP’s UUID or GUID.

    Copy your SAML information into your Checkr setup

    Use the following section to enter the required information.

    • Sign in URL: The IdP callback endpoint (IdP URL) from your IdP platform’s SAML configuration. (Required for both IdP-initiated and SP-initiated SSO.) 
    • Email domain: Enter your email domain. All traffic within Checkr for users with this email domain will be directed to your SSO endpoint. This setting disables Checkr direct login. (Required only for Service Provider initiated SSO.) 
      • Important

        Enabling this forces SP-Initiated SSO. Make sure that you’ve tested IdP-initiated SSO and make sure you meet the criteria to enable SP-enabled SSO before enabling!

    • Signing certificate: Click Choose File to upload a signing certificate from your SAML provider to your Checkr account. Your IdP will use this public certificate to sign the assertion. (Your IdP Public Key (IdP Certificate) from your IdP platform’s SAML configuration.)

    Developer settings

    The Developer settings page provides access to your account’s API keys and sebhooks. API keys are used to enable API access to the Checkr service for customized interfaces. Webhooks provide account-level webhooks to which any Checkr-generated events will be posted.

    API and webhook logs appear in the Logs section of the Checkr Dashboard.

    For more information about webhooks, refer to the Checkr API Guide

    API Keys

    The API Keys pane lists all active API keys for the account:

    • Click Show key to see the selected key in plain text.
    • Click Expire key to set an expiration date for the selected key.
    • Click Create new key to create new Live Secrets, and Live Publishable Tokens.
    Note

    Test keys are part of our legacy Test environment, which is no longer supported. Please use (Live) Secret Keys in your staging environment, and Publishable Keys for your production environment. For more information, see API Keys in the Checkr API documentation.

    Use your Secret key in the Staging environment provided when your account is created. You will not gain access to production keys until Checkr credentials your account for production API access. Once your account is credentialed, go to Account settings > Developer settings to create and manage your API keys.

    Use Secret Keys and Tokens while testing your integration. Staging environment API calls are free, and will return fake data. When you’re ready, work with Checkr Customer Success to generate production Keys and Tokens, and go live with your integration.

    Account Webhooks

    Use account webhooks to receive updates on objects created with the API. You must create webhook endpoints and add them in the Checkr dashboard to get status updates. You may create 2 endpoints within your staging or live environments.

    Attempts to create more than 2 endpoints within either environment will result in a "Quota limit exceeded" error.

    The Account Webhooks section lists existing and allows you to create new webhooks.

    To add a new webhook for your account:

    1. Enter a URL.
    • HTTP, HTTPS, and AWS SNS schemes are supported.
    • HTTP canbe added only for Test environment webhooks.
    • HTTP and HTTPS endpoints must be publicly accessible.
    • AWS SNS endpoint must follow the format:
      `sns://<key_id>:<access_key>@<region>/<topic_owner>/<topic_name>`
    1. Select the Live environment.
    2. Select a jurisdiction: US or CA.
    3. Choose to Include related object in payload, if desired.
    4. Click Add to create the new webhook.

    To acknowledge receipt of a webhook, your endpoint should return a 2xx HTTP status code. Any other information returned in the response headers or response body is ignored.

    If a webhook is not successfully received for any reason, Checkr will continue trying to send it every minute for 10 minutes, then every hour for 24 hours.

    Monitor webhook logs in the Logs page, under the Webhook Logs tab.

    Note

    These account-level webhooks aren't meant to be used for existing partner or OAuth integrations. To update webhook URLs for a partner integration, contact Checkr Customer Success.

    After you create webhooks, you can subscribe to the updates you want.

    Integrations

    Use the Integrations page to view and manage your partner integrations.

    Partner integrations you have enabled for your account appear on this tab. To disable the integration for your account, click Turn off. For more information, contact your Checkr Customer Success Manager.

  • Screenings settings

    Read More

    The Screenings settings page allows you to manage the tools Checkr provides to streamline your background check process. Use this page to:

    Screenings options

    The Screenings settings page allows you to review and manage the following 4 tools used in Checkr’s background checks:

    • Screenings: Screenings are the different types of background checks that Checkr performs. Select only screenings that are meaningful to your organization and the specific position(s) you are trying to fill. For example, before you select a Motor Vehicle Report check, check to ensure that the types of information returned will help you make informed decisions.
      For more information, refer to the Screening types section of the Checkr Help Center.
    • Packages: Packages are groups of screenings that enable you to evaluate groups of candidates using different criteria. A package (or group of dcreenings) should be driven by the specific duties of the position. For example, you may want to include Motor Vehicle Report checks for all new hires, but employment verifications only for certain hires. 
      Packages also define the number of aliases generated from the SSN Trace that will be used for subsequent screenings. Work with your Checkr Customer Success manager to determine the number of candidate aliases you want to use.
      For more information, refer to Which checks are included in my background check package?
    • Geos (work locations): Work locations define job location and are essential in helping you to remain compliant with your responsibilities as an end user of consumer reports. Work locations are relevant to both the presentation of state-specific disclosures, and the required adverse action operations. Because candidates can apply to jobs outside of their state of residence, Checkr uses work locations to ensure that we know both where the individual lives and where they’re applying to work.
      Work locations also allow you to group your Checkr users and to review your hiring practice analytics specific to job location.
      For more information, refer to Geos: Segment candidates based on location.
    • Programs: Programs allow you to more easily manage your packages and ensure that you’re consistently evaluating similar candidates. Employers who hire for multiple positions in multiple locations can use programs to combine packages with work locations.
      For more information, refer to Programs: Manage groups of similar candidates.

    Work with Checkr Customer Support to define settings specific to your hiring needs and practices. Using work locations, programs, and packages in tandem with the Positive Adjudication Matrix simplifies the background check process and reduces errors.

    Packages

    Packages group screenings so that you can create standardized background checks for different groups of candidates.

    The Packages tab lists existing packages and provides a link to invite candidates to consent to a background check and enter the personal information required for the listed package. This link initiates the Checkr-hosted candidate apply workflow. For more information, refer to How do I request a background check in the Checkr Help Center.

    Use the Packages tab to search for existing packages. 

    Add screenings to packages

    To add screenings to an existing package, you must have the role of admin, restricted admin, or requester. To learn more about adding screenings to an existing package, refer to Package add-ons: Add screenings to an existing package.

    Create packages

    To create packages, contact Checkr Customer Support. Checkr employees must create and manage packages.

    Programs

    Programs group work locations with packages to help you manage your background check processes. Use programs to organize your search criteria by job title, hiring manager, or job location.

    Checkr's Customer Success team will help you create programs. After your programs are created, your team can select a program and see only packages for that program. This method prevents your team from making costly errors by ordering the wrong package for a job description or location.

    Use the Programs tab to search for or edit existing programs.

    For more information, refer to Programs: Manage groups of similar candidates.

    Create programs

    To create programs or change the packages that a program includes, contact Checkr Customer Success. Checkr employees must create and manage programs.

    Edit programs

    Checkr allows you to edit a program’s name and change the locations it includes.

    Add locations to programs to better manage your background check process.

    • Create programs for jobs specific to a linked geolocation.
    • Ensure that candidates receive invitations appropriate for the job’s location.
    • Limit recruiters to sending invitations specific to their recruiting territory.

    To edit the locations that a program includes, use the steps below:

    1. Go to Screening settings > Programs.
    2. Click Edit for the selected program.
    3. Click Edit geo.
    4. To add or remove existing locations, use the checkboxes.
    5. To create and add new locations, enter a name, select a state, and click Add geo.
    6. Click Close.

    Geos (work locations)

    Geos, or work locations, allow you to define specific geographic locations. Once created, assign work locations to hiring teams or to job-specific screening packages to help manage the candidate background check workflow. When enabled, Checkr will apply relevant compliance guidelines when creating the default candidate workflow for the background check.

    For example, create a work location for New York, and include that location in the packages that will be run for candidates seeking to work in New York. Checkr will include the required New York disclosures to the candidate in the report consent flow. Packages run for New York City will also automatically provide you with Checkr’s individualized assessment adverse action flow to comply with New York’s "show your work" laws.

    For more information, refer to Geos: Segment candidates based on location in the Checkr Help Center.

    Use the Geos tab to create new work locations, edit or delete existing ones, or require that all screenings specify a location.

    To require that all future candidate screenings specify a work location, select the Require geos for all new candidates checkbox and click Save.

    Note

    Multiple packages can be assigned to a single work location, but only one location can be assigned to each package. Only one package and one work location can be attached to a report.

    Create geos

    To create a new geo, use the steps below:

    1. Enter a name.
    2. Select a state.
    3. Select a city, if desired.
    4. Click Add.
    Note

    You can create geos for states or for cities. You can't combine multiple cities in a single geo.

    Positive Adjudication Matrix

    Checkr’s Positive Adjudication Matrix (PAM) allows you to fine tune your team’s adjudication process, by displaying only those charges relevant to your hiring standards in completed reports.

    By default, Checkr reports show all charges for the candidate, including dismissed and ancient charges. Charges that appear cause the report to have a Consider status, even if those charges are irrelevant to your hiring practices. Use the adjudication matrix to filter out charges that aren't under consideration in your hiring process so that your adjudicators can focus on only reports that genuinely require consideration.

    Most companies’ hiring divisions will have a background check adjudication matrix in place, either explicitly or implicitly through their hiring practices. Check with your HR department to determine whether these rules exist. If so, your adjudication practices can easily transfer to the Checkr adjudication matrix to standardize your adjudication process. If not, work with your legal department to define rules for use in the Checkr Dashboard.

    For more information, refer to Positive Adjudication Matrix: Reduce bias and increase efficiency in the Checkr Help Center.

    Note

    Adjudication matrix filters apply only to National Criminal Checks, County Criminal Checks, and State Criminal Checks.

    Enable the matrix

    The adjudication matrix must be enabled before use. After the matrix is enabled, use it to define which charges will be filtered from your background checks.

    To enable the matrix, first contact Checkr Customer Success to enable it for your account. Then, go to Screenings settings > Adjudication Matrix, and click Get Started in the dialog that appears.

    After the matrix is enabled, you can click Edit to configure it, or click PDF to download a PDF of your customized configuration to share with others on your team.

    Define filters

    The adjudication matrix allows you to define which reportable records appear in your Checkr Dashboard. By default, Checkr shows all legally reportable offenses returned by your packages. These results includes all discovered records from package’s screenings search parameters and legally defined timeframe.

    Note

    Staffing companies with multiple clients, or companies who adjudicate different role types with different criteria, can use programs to set different adjudication filters for each client or role. Create adjudication matrices specific to individual programs using Screenings settings > Adjudication Matrix > Program Adjudication Matrix.

    Go to Screenings settings > Adjudication Matrix, and click Edit to open the adjudication matrix for the selected account or program.

    Hover over a charge type for its definition.

    Show dismissed

    Checkr allows you to define whether dismissed charges appear, both by category and by individual charges.

    By default, this option is deselected for all categories and Checkr won't report dismissed charges in any background report. This option is disabled by default to better promote fairness when considering background checks. Although it is legal in most jurisdictions to report dismissed records, in most cases adverse actions and hiring decisions should not be based on these records.

    To show dismissed records, select the Show dismissed option for the category or for individual record types.

    Misdemeanors vs. Felonies

    For better individualized assessment, the adjudication matrix allows you to set different reporting standards for misdemeanors (including less-serious offenses) and felonies.

    Use the menus to define which charges Checkr background checks will include:

    • Show dismissed: Show dismissed records for the selected charge.
    • Report none: Hide all instances of this charge type. Use this option to hide minor infractions or violations that are irrelevant to job duties and wouldn't prevent you from engaging with a candidate.
    • Last [x] years: Show the offense if the final disposition date is within the defined number of years.
    • Report all: Show all offenses within your package’s scope that Checkr is legally allowed to report.

    After customizing your adjudication matrix, click Save to return to the adjudication matrix overview page.

    Review audit history

    Checkr also provides a complete audit history of all changes made to the Adjudication Matrix. To review changes, scroll to the bottom of the page, and click the Edited by user at timestamp link to show all revision history.

    Display filtered charges

    Use the Settings section of the adjudication matrix overview page to define whether a separate section of the report shows records that the adjudication matrix filtered out. This option allows you to streamline the adjudication process while maintaining a complete report record and applies to all reports for all nodes assigned to you.

  • Payment & billing

    Read More

    The Payment & billing page allows admins to view or download Checkr-issued invoices for your organization, or download a copy of your account's W-9. Use this page to do the tasks below:

    Payment

    Payment & billing > Payment allows you to add or edit payment information, which can be either a bank account or credit card.

    Add bank account information

    To allow Checkr to process invoices through a linked banking account (Automated Clearing House account), enter the following information:

    • Account holder’s name
    • Routing number
    • Account number

    After your account information saves, your bank account will show 2 microdeposits in 2-4 business days. Enter both deposit amounts in the Payment tab to verify your bank account. Checkr can process payments only for verified bank accounts.

    Add credit card information

    To allow Checkr to process invoices through a linked credit card account, enter the following information:

    • Credit card holder’s name
    • Card number
    • Security code
    • Expiration

    Invoices tab

    The Invoices tab allows you to quickly review past invoices, their payment status, and to download a CSV file of the specific charges included in each invoice.

    • Month and Amount list the month the invoice was issued, and its total.
    • Reports lists a report_usage.csv for each invoice, which itemizes each report, candidate, screening, and fee represented by the invoice.
    • Invoice provides a downloadable PDF for each invoice.
    • Status displays whether the listed invoice is currently Pending or Paid.
    Note

    This access is available only to admins and is in addition to the email invoice issued to the address listed in Account settings > Billing email.

    For more information about the charges listed and the timing of invoices, refer to Billing and Invoices: Frequently Asked Questions in the Checkr Help Center, or Additional Pricing Information on the Checkr corporate site.

    Documents tab

    The Documents tab provides a link to download a PDF copy of your account's most recent W-9for tax purposes.

  • Assess

    Read More

    Assess allows you to define adjudication rules across your team, hiring location, or company. Use the Assess page to:

    Checkr Assess allows you to streamline your team’s adjudication process by defining rules by which returned records will be evaluated. When displayed in the Checkr Dashboard, these records will then be tagged to indicate the result of this preprocessing.

    When a report is complete, any records that have not been filtered by PAM are matched against your eligibility criteria rules and assigned an outcome: “Eligible.” “Review,” or “Escalated.” The report is then assigned an overall outcome based on the screenings included within it.

    Note

    Only admins and adjudicators will see record-level assessments in the dashboard.

    You can create rules to evaluate Global Watchlist returns, Sex Offender Registry records, criminal records, and motor vehicle records. Records returned by Health Checks, Employment and Education Verifications, and other Checkr screening options that your Assess rules don't filter will be marked "Review."

    Use the Assess page to define rules by which your eligibility criteria will apply to candidate records. To enforce standardized application across your adjudication teams, you can then assign these rules to your packages, candidate geos (work locations), segments, or programs.

    The Assessment column on the Candidates page shows the results of these rules:

    • Clear: The report returned no records.

    • Eligible: The report returned no records that would make the candidate ineligible.

    • Review: The report returned at least one record that needs evaluation based on your rules.

    • Escalated: The report returned at least one record flagged based on your rules.

    Assess values

    Checkr Assess allows you to define adjudication rules that apply to records returned by criminal checks, employment and education verifications, motor vehicle records, criminal checks, and other Checkr screening options. Assess then applies a color-coded tag to each returned record or screening result, and each candidate report with one of three Assessment values:

    • Eligible: The report returned no records that would make the candidate ineligible.

    • Review: The report returned at least one record that needs evaluation based on your rules.

    • Escalated: The report returned at least one record flagged based on your rules.

    Assess rules

    Assess allows you to configure four types of rules:

    • Fairness and compliance rules: Adopt certain predefined rules designed to align with emerging best practices and Equal Employment Opportunity Commission (EEOC) guidance for the consideration of criminal records. These rules can apply globally across all criminal records.
    • Custom rules: Define custom rules that span charge categories, noncriminal screenings, lookback periods, and candidate age.
    • Lookback period rules: Set "age limits" for each of 235 charge categories to be considered Eligible, Review, or Escalated. You can customize your criteria by the age of the record as well as the record type within each category.
    • Count rules: Define rules based on the number of times in a defined period of time that a selected record type appears in a candidate's background. These rules apply across categories and other rule types.

    Hierarchy of rules

    Checkr Assess follows a hierarchy of rules to assess a charge.

    First, Checkr filters records based on compliance rules for your account. Then, if your account has enabled our Positive Adjudication Matrix, the rules from that matrix apply and filter appropriate records from the report. Finally, your Assess rulesets apply to remaining records.

    Assess rules are applied in the following order:

    1. Fairness and compliance rules
    2. Custom rules
    3. Lookback period rules

    When one of these rules is triggered, an assessment for the record is applied, and no further evaluation using these rules occurs for the record.

    For example: If a record is marked Eligible by an implemented fairness and compliance rule, no other rule will be applied to the record. If a record is not evaluated by the compliance rules but is marked Escalated by a custom rule, lookback period rules won't apply.

    Finally, count rules are applied after all others and are used to globally evaluate all returned records. When triggered, count rules can change the assessment of a record. For more information, refer to Count Rules later in this document.

    AssessSequence.png

    Define global settings

    Use the Settings tab to define global settings for Assess.

    To help reduce bias and enable your adjudicators to work more efficiently, Assess allows you to choose how records that are Eligible according to your rules are displayed or hidden in the default view of Records in the Checkr Dashboard.

    If enabled, these settings will be applied to all assessed records for your account.

    • Display Eligible records: Displays records marked Eligible in the Checkr Dashboard, Candidate Portal, report PDF, and returns these records through the Checkr API. 
    • Conceal Eligible records in the Dashboard: Conceals records marked Eligible in the Checkr Dashboard behind a "Show more" option. These records will be displayed in the Candidate Portal and report PDFs, and will be returned through the Checkr APIs.
    • Remove Eligible records: Removes records marked Eligible from all available report views. These records will also not be returned through the Checkr APIs.
    • Hide charges with Assessment "Eligible" from the Pre-Adverse Action modal: Records marked Eligible will not be included in the list of records available for selection for a pre-adverse action on the candidate's report page.
    • Auto-engage candidates when their report is assessed as "Eligible": Automatically marks candidates Engaged if their report is marked Eligible. If enabled, users must also select the Packages for which candidates assessed as Eligible will be marked Engaged.

    Create a new ruleset

    From the Assess page, click Add a new ruleset to create a ruleset.

    • In the window that opens, enter a name for your ruleset, and click Create. This name must be unique within your account.
    • Then, use the Assess rulesets window to add a description, and define your rules.

    Fairness and compliance rules

    The Fairness & compliance tab allows you to adopt predefined evaluation settings to quickly filter more records eligible for your hiring practices.

    Use these settings to align your review procedures with EEOC Enforcement Guidance based on record outcome, severity, time since offense, and age at offense. These settings also reflect common compliance practices used by many employers, and allow your adjudicators to focus on a more fair evaluation of your candidates.

    Click the caret to expand the bar for a more complete description of each option. Then, click the checkbox to indicate that you would like to apply the settings to your returned background check results. Records returned within the selected categories will be marked Eligible in the Checkr Dashboard. (Use the Custom Rules tab to create custom versions of these settings for your account.)

    Fairness and Compliance rules are grouped in the following sections:

    • Non-convictions
    • Charge severity & timing
    • Charge type
    • Candidate details

    Non-convictions

    • Dismissed charges are eligible
      • A dismissed disposition means the charge did NOT result in a conviction. This classification covers both dismissals and findings of non-guilt. For example, the court dropped the charge against the defendant or the defendant was found not guilty or responsible after trial.
      • By allowing dismissed charges to be assessed as "Eligible", you can better align your evaluation practices to EEOC Enforcement Guidance that states the existence of a criminal record alone does not mean criminal conduct has occurred.
    • Non-felony deferred / alternative adjudication charges are eligible
      • A deferred or alternative adjudication charge has NOT resulted in a conviction. In most cases, deferred and alternative adjudications result in some form of court supervision instead of jail time and a criminal conviction. Upon successful completion, the charges are often dismissed.
      • The entry of alternative judgment can show the court believes the defendant is a good candidate for rehabilitation and does not pose a danger to the community. By allowing non-felony dismissed alternative adjudication charges, you can better demonstrate your practice of giving careful consideration to the gravity of charges.
    • All pending charges are eligible
      • Pending charges have not yet received a final adjudication (or outcome), and are either still being reviewed by the prosecutor or currently progressing through court.
      • Allowing pending charges to be assessed as "Eligible" helps you to avoid the possibility of disqualifying a candidate based on an assumption of guilt for a charge that does not yet have a verdict.

    Charge severity & timing

    • Charges with less-than-misdemeanor severity are eligible
      • These are the lowest level severity charges, such as infractions, can include both convictions and non-convictions, and are typically punishable only by fines.
      • Removing lower severity charges from your evaluation can both expand your funnel and better align your practices to consider the severity of the charge as the more important factor.
    • Non-felony charges older than 7 years are eligible
      • Charges can be either convictions or non-convictions. Under the FCRA, non-convictions (like dismissed charges) are reportable for up to 7 years, and convictions are reportable indefinitely. To help protect access to employment, some states restrict the reporting of all records (regardless of outcome) beyond 7 years.
      • By allowing non-felony charges that are older than 7 years to be assessed as “Eligible”, you can align your evaluation practices to be consistent with a growing trend in state consumer protection laws and better demonstrate that your policy takes time since offense into consideration. Policies that create permanent exclusion from all employment based on any and all offenses are likely inconsistent with the business necessity standard and can create unintended consequences in the makeup of your workforce. 
    • All charges older than 7 years are eligible
      • The age of the charge itself is an important factor when evaluating candidates.
      • By allowing charges that are older than 7 years to be assessed as “Eligible”, you can align your evaluation practices to be consistent with a growing trend in state consumer protection laws and better demonstrate that your policy takes time since offense into consideration. Policies that create permanent exclusion from all employment based on any and all offenses are likely inconsistent with the business necessity standard and can create unintended consequences in the makeup of your workforce. 

    Charge type

    • Non-felony marijuana possession charges are eligible
      • Marijuana possession is a specific category of criminal charges and can be either a conviction or a non-conviction. This classification does not include cultivation or sale.
      • Removing lower level marijuana possession charges can help you to better align your evaluation practices with the changing landscape of legalization of medical and recreational marijuana use.
    • Non-felony drug possession and paraphernalia charges are eligible
      • Non-felony charges can be either convictions or non-convictions. This setting combines specific categories of criminal charges (Drug Possession, Intent to Possess Drugs, Possession of Drug Paraphernalia, Possession of Drug without Prescription) with severity (charge level).
      • With this setting, you will allow lower level drug possession charges to be assessed as "Eligible", and help you to better align your practices with both job relatedness and charge severity.
    • Vehicle & traffic charges are eligible (excludes charges resulting in death and DUIs)
      • This category includes all charges within the categories of Unsafe Operation, Speeding, License & Registration, Vehicle Equipment, and Parking. They do NOT include any charges related to Driving Under the Influence, Hit & Run Causing Death, or Reckless Driving Causing Death.
      • With this setting, you will allow Vehicle & Traffic charges to be assessed as "Eligible", and help you to better align your practices with both job relatedness and charge severity.
    • Public nuisance charges are eligible
      • This setting assesses all charges in the Public Nuisance section as “Eligible”. This includes the following charges: Disorderly Conduct, Littering, Loitering, Maintain a Disorderly House, Noise Ordinance Violation, Obstruct Passageway, Public Urination, Unlawful Storage.
      • This setting can help to better align your practices with both job relatedness and severity. Public nuisance charges have been critiqued as potentially discriminatory towards communities of color, persons with mental disabilities and domestic violence survivors.
    • Prostitution charges are eligible
      • This setting assess the following charges as “Eligible”: Promoting Prostitution, Prostitution, and Soliciting a Prostitute. It does NOT include the charge Prostitution Involving Minor.
      • This setting can help to better align your practices with both job relatedness and severity. Prostitution charges can disproportionately discriminate against women.

    Candidate details

    • Charges when candidate's age was under 25 if the candidate is now over 28 are eligible
      • The age of the candidate at the time of offense is an important factor when evaluating eligibility. Charges that occurred when the individual was 25 years old or younger will be assessed as "Eligible" if and only if the candidate is currently more than 28 years old.
      • Selecting this option allows you to better align with the EEOC recommendation to consider factors such as the candidate’s age at the time of offense when determining employment for candidates with records.
    • Charges when candidate's age was under 18 are eligible
      • The age of the candidate at the time of offense is an important factor when evaluating eligibility. Charges that occurred when the individual was 18 years old or younger will be assessed as "Eligible".
      • Selecting this option allows you to better align with the EEOC recommendation to consider factors such as the candidate’s age at the time of offense when determining employment for candidates with records.

    Create custom rules

    Custom rules allow you to define rules which will apply across all charge categories and can include variables such as the number of offenses, the age of the record, and the candidate’s age at disposition. The rules apply in the listed order. If you click to edit a rule, you can reorder the list.

    Rules can include multiple conditions, all of which must be true to apply your selected assessment.

    Note

    Custom rules will evaluate each charge for each candidate before your lookback period rules are applied. Refer to Hierarchy of rules for more information.

    Click Create new rule to add a new custom rule.

    1. Enter a rule name.
    2. Select an Assessment: Eligible, Review, or Escalated.
    3. Select Applies to from the menu.
      • Options include Criminal Charge, Education Verification, Credit Report, FACIS Search, and other Checkr screening types enabled for your account.
    4. Click Add a condition, and select a condition from the menu:
      • Age at offense is
      • Charge is
      • Charge severity is
      • Count is
      • Disposition is
      • Years since charge is
      • MVR status was
      • Registered on list
    5. Use the second pulldown menu to define the parameters of the condition. This menu will update automatically according to your selection in the first menu.
    6. Add more conditions to define your rule, and click Save.
    Note

    All conditions for a single rule must be met to mark the returned records with the defined assessment.

    Once saved, Checkr will display a synopsis of your rule. Use the icons to copy, edit, or delete the rule, if desired.

    Non-conviction charges

    For compliance purposes, charges without a conviction disposition should always be reviewed. These charges should be reviewed and carefully considered before a final adjudication decision is made.

    Non-conviction charges include:

    • Arrest
    • Deferred/alternative adjudication
    • Dismissed
    • Expunged
    • Invalid
    • Merged
    • Pending
    • Transferred
    • Warrant

    Lookback period rules

    Use the Lookback period rules tab to configure lookback periods for 235 charge categories and 3 different charge severity classifications (felony, misdemeanor, and less-than-misdemeanor).

    Lookback periods are measured as the number of years since the context date on a record. For criminal charges, the context date is the most recent event in the charge's history. For example, if the most recent event is the release date, the context date is the release date. If the most recent event is the arrest date, that is the context date. 

    By default, all charge categories are set to Review for your defined lookback periods. 

    For each charge type, enter the number of years’ lookback period to define each Eligible or Escalated tag. Any records occurring between these two defined lookback periods will be set to Review.

    Click the charge type for a description of the category. These definitions are general descriptors for the charges identified within each charge category, and do not represent specific legal or statutory definitions for the crimes identified on consumer reports. Checkr recommends assigning lookback periods for each individual charge category.

    Note

    Setting an extended lookback period within Assess (such as 99 years) won't change the scope of your package. For example, if you have ordered a 10-year scope package, defining an Assess pookback period for greater than 10 years applies the defined rule only to records returned by a 10-year scope package.

    For example, to define lookback periods for speeding records, click Vehicles & Traffic, then click Speeding.

    Use the fields provided to enter lookback periods for charges more than the number of years entered in the Eligible column, and less than the number of years entered in the Escalated column. All charges falling between these two entries will be marked Review. Any cell without an assigned lookback period will default to Review.

    For example: Enter “7” in the Eligible column, and “2” in the Escalated column to achieve the following result.

    Assess_Lookbacks.png

    Note

    To set a charge to always Eligible, enter “0” in the Eligible column. To set a charge to always Escalated, enter a “99” in the Escalated column.

    In the following example:

    • All Felony speeding records less than 7 years old will be marked Escalated, and all others will be marked Review. (Enter 7 for Escalated, and leave Eligible blank.)
    • All Misdemeanor records more than 5 years old will be marked Eligible, less than two years old will be marked Escalated, and 2-5 years old will be marked Review. (Enter 5 for Eligible, and 2 for Escalated.)
    • All speeding records that are less than misdemeanors will be marked Eligible. (Enter 0 for Eligible.)

    Use CSVs to export or import lookback period rules

    Checkr provides the means to use CSVs to manage your lookback period rules.

    • Click Download template to download a blank template.
    • Click Export to export your configured lookback period ruleset as a CSV.

    Once downloaded, you can edit your existing ruleset by uploading an edited CSV. All new rules will overwrite any existing rules. Click Import to import your CSV as a new lookback ruleset. 

    Count rules

    Use the Count rules tab to define rules which will filter on the number of records returned for any selected category across the entire report.

    Count rules evaluate all records returned in a report and count those that match their conditions. Count rules are applied across all records, including those evaluated by your fairness & compliance, custom, or lookback period rules.

    The application of count rules to records evaluated by other rules can result in a change to their assessment. For example, count rules can result in assessments for individual records changing from Eligible to Escalated or Review; they will never result in assessments moving from Escalated to Eligible or Review, or moving from Review to Eligible.

    Count rule examples

    For example: Create a lookback period rule that states “mark speeding offenses more than 4 years old as Eligible" and a count rule that states "Count is more than 3" with an assessment of Review.

    • If 3 speeding records greater than 4 years old are returned, they will be marked Eligible, but if 4 speeding records are returned, no matter their age, all 4 will be marked Review.

    While count rules apply “Count is” logic across all returned records, count rules will never result in an assessment that requires less review by your adjudication team than the assessment applied by your other Checkr Assess rules.

    Assign rulesets

    After a ruleset has been published, assign it to the work location, program, package, or segments to which it should be applied. You can also make a ruleset the default for your account.

    Rulesets can be assigned to multiple entities (such as work locations, programs, and packages), and to multiple combinations of entities (such as package and work location). When rulesets are applied to records, the more restrictive assignment will take precedence over more general assignments.

    Assignments are applied in the following order:

    1. Package + work location
    2. Package + segment
    3. Package
    4. Segment
    5. Program
    6. Work location
    7. Account default

    For example, an account can create three rulesets and assign them to three different entities:

    • Ruleset: "Account Default Ruleset", which is assigned as the account's default ruleset.
    • Ruleset: "California general ruleset", which is assigned to a location representing California.
    • Ruleset: "California driver ruleset", which is assigned to location and package (California location + driver package).

    Assess will then apply the following rulesets to the following reports:

    • A report in NYC would be assessed by the "Account Default Ruleset."
    • A report in SF with a non-driver package would be assessed by the "California general ruleset."
    • A report in SF with a driver package would be assessed by the "California driver ruleset."
    Note

    Work locations, programs, packages, and segments can be assigned to only one ruleset at a time. If you assign one of these three entities to a ruleset, Checkr will automatically remove it from any existing rulesets to which it was previously assigned.

    Click Assign Ruleset from the menu.

    In the window that opens, select the entity to which the ruleset should be applied, then use the checkboxes to select specific entities.

    Once saved, the ruleset will apply to the selected entities.

    Note

    Rulesets can be assigned to any number of work locations, programs, packages, and segments. Create new rulesets only to define a new set of rules.

    Publish your ruleset

    To save your draft and activate your ruleset, click Publish.

    Note that a ruleset must be made the default for the account, or assigned to a work location, program, or segment before they will begin assessing reports.

    Duplicate rulesets

    Assess allows you to duplicate rulesets to use as the basis for new rulesets.

    Select Duplicate Ruleset from the menu, enter a name for the new ruleset, and click Create.

    View previous versions of rulesets

    Assess records the settings for each published version of your rulesets, and allows you to review them at any time. Click into a ruleset, then select View Versions from the menu to open a window listing all published versions of the ruleset with the user name and publication date.

  • Fair chance

    Read More

    What is fair chance?

    At Checkr, we believe people with records should have the opportunity to move forward from their past. Fair chance hiring refers to the practice of hiring people with criminal records. It is built on the premise that everyone, regardless of their background, has the right to be fairly assessed for a role they are qualified to hold. 

    By practicing fair chance hiring, companies can tap into a pool of qualified, diverse talent with a wide range of experiences that builds diversity and ultimately leads to stronger business outcomes.

    Fair chance dashboard

    You can access your organization’s fair chance dashboard from the Fair chance tab in your Checkr Dashboard. This dashboard displays hiring-related education, resources, and analytics for customers with available data. 

    The fair chance dashboard is available for all customers who use Checkr products for employment purposes. The fair chance dashboard doesn't apply for customers who use Checkr products for tenant, insurance, or business purposes. 

    The data in this dashboard appears for users in your organization who have permission to access analytics. These roles include admin users and other roles that have explicit permission to access analytics in the Checkr Dashboard.

    For more information about user permissions, visit the Users sections of the Account settings user guide.

    Analytics

    The analytics documented below don't appear for all customers, and some customers might have only one of the two. Your organization’s available data determines what appears. 

    Adverse action rate bar chart

    The 3-bar chart feature shows your adverse action rate as compared to that of "average" and "high fair chance" customers of a similar size over the past year.

    Adverse_action_comparison.png

    Adverse action rate represents [the total number of candidates that your organization has initiated adverse action for] / [the total number of reports with a status of Consider].

    Similar size is defined as customers conducting a similar number of background checks per year.

    Average is the adverse action rate of the 50th percentile for your group of customers of a similar size.

    High fair chance is the adverse action rate of the top 10% of accounts (of your group of customers of a similar size) with the lowest adverse action rates.

    Fair chance opportunity metric breakdown

    This section shows the total candidates who received adverse action in the past year with a breakdown of candidates by 4 charge categories:

    • Pending charges: A pending charge means that no official guilty or not-guilty decision has been made and the case is still ongoing.
    • Petty charges: Petty charges are the lowest severity level, meaning the charge might not be serious in nature and might not be as relevant to your business or job type.
    • Charges over 7 years old: The more time that has passed, the less likely an individual is to commit another offense. Charges older than 7 years old have surpassed the statistical reoffense rate.
    • Charges from when the candidates were younger than 25 years old: The Equal Employment Opportunity Commission (EEOC) encourages employers to consider factors such as age at the time of offense when determining eligibility for candidates with records. Emerging science about brain maturation suggests that adolescent brains continue to mature well into the 20s. Additionally, according to many world organizations, such as the United Nations, "youth" is defined as people younger than 25 years old. This means that candidates who were younger than 25 at the time of the offense could be considered a “youth.”

    Candidates_not_through_funnel.png

    For more information about fair chance hiring practices, refer to Checkr's Fair Chance Mission.