Process-related
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Does Checkr provide the ability to edit invitation emails?
Read MoreNo, Checkr does not offer the ability to edit candidate invitation emails.
Related article:
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Does Checkr provide the ability to create custom invite links?
Read MoreQuestion
Does Checkr provide the ability to create custom invite links?
Answer
No, Checkr does not offer the ability to create custom invite links.
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How does Checkr handle candidates with no email addresses?
Read MoreCheckr can run background checks on candidates without email addresses using manual orders; however, there are a few important things to know:
- Checkr will not be able to communicate any notifications to the candidate, including report status updates and action items,
- An email address is required for logging into the Candidate Portal, and
- Manual orders cannot be ordered in bulk.
If you have a candidate who does not provide an email address, inform them that they can contact Checkr by calling (844) 824-3257 during business hours.
Note: Manual orders require your certification that proper authorization has been obtained from your candidate(s) and are therefore not enabled by default. Contact Checkr Customer Support to enable manual orders.
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How do I contact Checkr Customer Support?
Read MoreTo contact Customer Support, submit a ticket here.
You may also search for support articles and interact with Checkr’s Chatbot via the Checkr Help Center. Live chat is available to Checkr customers during business hours.