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  1. Checkr Help Center
  2. Customer
  3. GoodHire FAQs
  4. Process-related

Process-related

  • Does Checkr provide the ability to edit invitation emails?

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    No, Checkr does not offer the ability to edit candidate invitation emails. 

    Related article:

    • Can I edit the language in the email invitations sent to candidates?
  • Does Checkr provide the ability to create custom invite links?

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    Question

    Does Checkr provide the ability to create custom invite links?

    Answer

    No, Checkr does not offer the ability to create custom invite links.

  • How does Checkr handle candidates with no email addresses?

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    Question

    How does Checkr handle candidates with no email addresses? 

    Answer

    Checkr can run background checks on candidates without email addresses using manual orders; however, there are a few important things to know:

    • Checkr will not be able to communicate any notifications to the candidate, including report status updates and action items,  
    • An email address is required for logging into the Candidate Portal, and 
    • Manual orders cannot be ordered in bulk. 

    If you have a candidate who does not provide an email address, inform them that they can contact Checkr by calling (844) 824-3257 during business hours. 

    Note: Manual orders require your certification that proper authorization has been obtained from your candidate(s) and are therefore not enabled by default. Contact Checkr Customer Support to enable manual orders.

    Related articles:

    • Candidates - Manually order reports
    • Contacting Candidate Support
  • How do I contact Checkr Customer Support?

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    To contact Customer Support, submit a ticket here.

    You may also search for support articles and interact with Checkr’s Chatbot via the Checkr Help Center. Live chat is available to Checkr customers during business hours.

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