Process-related

No, Checkr does not offer the ability to edit candidate invitation emails. 

Related article:

• Can I edit the language in the email invitations sent to candidates?

Question

Does Checkr provide the ability to create custom invite links?

Answer

No, Checkr does not offer the ability to create custom invite links.

Question

How does Checkr handle candidates with no email addresses? 

Answer

Checkr can run background checks on candidates without email addresses using manual orders; however, there are a few important things to know:

• Checkr will not be able to communicate any notifications to the candidate, including report status updates and action items,  
• An email address is required for logging into the Candidate Portal, and 
• Manual orders cannot be ordered in bulk. 

If you have a candidate who does not provide an email address, inform them that they can contact Checkr by calling (844) 824-3257 during business hours. 

Note: Manual orders require your certification that proper authorization has been obtained from your candidate(s) and are therefore not enabled by default. Contact Checkr Customer Support to enable manual orders.

Related articles:

• Candidates - Manually order reports
• Contacting Candidate Support

To contact Customer Support, submit a ticket here.

You may also search for support articles and interact with Checkr’s Chatbot via the Checkr Help Center. Live chat is available to Checkr customers during business hours.