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  1. Checkr Help Center
  2. Customer
  3. GoodHire FAQs
  4. Getting Set Up in Checkr

Getting Set Up in Checkr

  • My navigation pane says I have x amount of days left before I must move over to Checkr. Can I extend that amount of time?

    Read More

    No. Following Checkr’s acquisition of GoodHire, we’ve decided to focus our combined team efforts on one platform (Checkr) and are sunsetting the GoodHire product. To ensure we provide a positive experience to all GoodHire customers moving to the Checkr platform,  we’re unable to provide extensions. If you have any questions or concerns, please contact Checkr Customer Support. If you’re a managed account, please contact your CSM.

  • How do I add a new admin to my account?

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    After you've been credentialed, Checkr Customer Success will issue an email to your designated Admin for the account, inviting them to log into the Checkr Dashboard. Once that Admin user has logged into the Dashboard, that user can add new users to the account, including new Admin users. 

    It’s important to have more than one Admin on your account. If one Admin gets locked out of the account, the other Admin can unlock them.

    Related articles:

    • Set up your account
    • How do I invite or delete users in my account?
  • Can my GoodHire account be merged into a Checkr account?

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    No, the accounts will not be combined. A new Checkr account will be created for you; however, if you decide to join Checkr before your account information is moved over from GoodHire, you will need to create a new Checkr account for your organization. 

    Related articles:

    • When will my account be moved to Checkr?
    • Why do I need to move from the GoodHire platform to the Checkr platform?
  • When will my account be moved to Checkr?

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    When it’s time to transition your account you will be notified via email and in your GoodHire dashboard. It’s important to set up your new Checkr account as soon as you receive these notifications. Your GoodHire dashboard will display how many days you have left to set up your Checkr account before losing the ability to order backgrounds using GoodHire. 

  • Why do I need to move from the GoodHire platform to the Checkr platform?

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    Following Checkr’s acquisition of GoodHire, our two teams are coming together to unify our product platforms – leveraging the best from each to bring you technology-first background check solutions. Therefore, we are sunsetting the GoodHire product and moving all existing and future GoodHire customers to Checkr’s platform.

  • Will my organization need to complete an account setup process? Will we encounter any setup fees or be required to provide business documentation?

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    Most companies are auto-credentialed and will not incur any major account setup tasks or fees. You will simply click the signup link sent to you, create your username, verify your settings, and create the account. 

    Non-profit organizations will be asked to verify their non-profit status and email verification documentation to Checkr Customer Support.

    Related articles:

    • Can a non-profit discount be applied to my account?
  • How do we set up payment during the migration process?

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    During your Checkr account creation process, Account Admins will encounter a Setup Payment screen where they can submit payment details. Standard users will not have the ability to enter payment details and will be able to bypass the Setup Payment screen; however, users will be unable to order reports until the payment details have been submitted.

    To learn more, also see:

    • Why is payment information required during the migration process? 
    • Help me understand Checkr invoices
    • How does Checkr process payments?
  • Can I keep my GoodHire password when moving my account to Checkr?

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    Your GoodHire account password will not be transferred to your Checkr account. You will need to create a password during the setup of your Checkr account. 

  • Can I still log into my account at GoodHire.com?

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    Yes. You will have read-only access to your GoodHire account for the foreseeable future following the transition to Checkr. Any changes to the accessibility of your GoodHire account will be communicated to you well in advance. 

  • How do I add a new package to my account?

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    To add a package to your account, contact Checkr Customer Support.

  • I no longer need a package on my account - how do I remove it?

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    To remove a package from your account, contact Checkr Customer Support.

  • Is there a plan to assist GoodHire customers with mass downloading of all of our reports before moving to Checkr?

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    GoodHire allows customers to download 50 reports at a time, but no specific functionality is being built to download all of the customers’ reports before being moved to Checkr. 

  • What happens if I have a screening(s) in progress on the GoodHire side?

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    In-progress screenings will be completed on the GoodHire platform. You will continue to have access to your GoodHire account for the foreseeable future following the transition to Checkr. This will allow you to view historic reports within GoodHire during that time. Any changes to the accessibility of your GoodHire account will be communicated to you well in advance.

  • Will the reports I ran on the GoodHire platform be available within Checkr?

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    No, historical and archived reports will not be moved over to Checkr; however, you will continue to have access to your GoodHire account for the foreseeable future following the transition to Checkr.

  • How can I download GoodHire reports? 

    Read More

    To download reports from GoodHire log into your GoodHire account. You will continue to have access to your GoodHire account for the foreseeable future following the transition to Checkr.

    Related articles: 

    • Can I still log into my account at GoodHire.com?
    • Will the reports I ran on the GoodHire platform be available within Checkr?
  • The business information loaded into my Welcome screen is incorrect and I can’t edit it. What should I do?

    Read More

    There are two ways to resolve this:

    • Follow through with signing up and creating your account. Once you’ve completed the account creation process, contact Checkr Support via the Chatbot and inform them of any changes that need to be made; or
    • Stop the signup process and use the Chatbot to contact Customer Support.

    Live chat will be available via the Chatbot during business hours. The Chatbot can be found in the bottom, right corner of the account creation pages.

  • How do I know who my Customer Support Manager (CSM) is and how do I contact them?

    Read More

    Your CSM will not change. If you are unsure of how to contact your CSM, reach out to Checkr Customer Support for assistance. Note that not all customers have a CSM.

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