Getting Set Up in Checkr

No. Following Checkr’s acquisition of GoodHire, we’ve decided to focus our combined team efforts on one platform (Checkr) and are sunsetting the GoodHire product. To ensure we provide a positive experience to all GoodHire customers moving to the Checkr platform,  we’re unable to provide extensions. If you have any questions or concerns, please contact Checkr Customer Support. If you’re a managed account, please contact your CSM.

After you've been credentialed, Checkr Customer Success will issue an email to your designated Admin for the account, inviting them to log into the Checkr Dashboard. Once that Admin user has logged into the Dashboard, that user can add new users to the account, including new Admin users. 

Related articles:

• Set up your account
• How do I invite or delete users in my account?

No, the accounts will not be combined. A new Checkr account will be created for you; however, if you decide to join Checkr before your account information is moved over from GoodHire, you will need to create a new Checkr account for your organization. 

Related articles:

• When will my account be moved to Checkr?
• Why do I need to move from the GoodHire platform to the Checkr platform?

When it’s time to transition your account you will be notified via email and in your GoodHire dashboard. It’s important to set up your new Checkr account as soon as you receive these notifications. Your GoodHire dashboard will display how many days you have left to set up your Checkr account before losing the ability to order backgrounds using GoodHire. 

Following Checkr’s acquisition of GoodHire, our two teams are coming together to unify our product platforms – leveraging the best from each to bring you technology-first background check solutions. Therefore, we are sunsetting the GoodHire product and moving all existing and future GoodHire customers to Checkr’s platform.

Most companies are auto-credentialed and will not incur any major account setup tasks or fees. You will simply click the signup link sent to you, create your username, verify your settings, and create the account. 

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During your Checkr account creation process, Account Admins will encounter a Setup Payment screen where they can submit payment details. Standard users will not have the ability to enter payment details and will be able to bypass the Setup Payment screen; however, users will be unable to order reports until the payment details have been submitted.

To learn more, also see:

• Why is payment information required during the migration process? 
• Help me understand Checkr invoices
• How does Checkr process payments?

Your GoodHire account password will not be transferred to your Checkr account. You will need to create a password during the setup of your Checkr account. 

Yes. You will have read-only access to your GoodHire account for the foreseeable future following the transition to Checkr. Any changes to the accessibility of your GoodHire account will be communicated to you well in advance. 

To add searches to an existing package, use the steps below:

1. Select the pencil icon on the package you want to edit.
2. Select Add on the search you want to add. If you want to save this package for later use, name it.
3. Select Save.

You can also add searches using the Order background check button on the Checkr Dashboard:

1. At the left of the Checkr Dashboard, select Order background check.
2. Select the candidate's work location (optional) and package (required).
3. Click Select add-ons.
4. Select the search type to show specific searches.
5. Review pricing, and then select a specific search with the Add button.
6. Select Continue.
7. Select the checkbox to confirm your permissible purpose for a background check.
8. Enter up to 25 email addresses to receive the invitation.
9. Select Send Invitations. The listed candidates will receive an email with the invitation link.

Related articles:

• Manage packages
• Available packages and add-ons

GoodHire allows customers to download 50 reports at a time, but no specific functionality is being built to download all of the customers’ reports before being moved to Checkr. 

In-progress screenings will be completed on the GoodHire platform. You will continue to have access to your GoodHire account for the foreseeable future following the transition to Checkr. This will allow you to view historic reports within GoodHire during that time. Any changes to the accessibility of your GoodHire account will be communicated to you well in advance.

No, historical and archived reports will not be moved over to Checkr; however, you will continue to have access to your GoodHire account for the foreseeable future following the transition to Checkr.

To download reports from GoodHire log into your GoodHire account. You will continue to have access to your GoodHire account for the foreseeable future following the transition to Checkr.

Related articles: 

• Can I still log into my account at GoodHire.com?
• Will the reports I ran on the GoodHire platform be available within Checkr?

There are two ways to resolve this:

• Follow through with signing up and creating your account. Once you’ve completed the account creation process, contact Checkr Support via the Chatbot and inform them of any changes that need to be made; or
• Stop the signup process and use the Chatbot to contact Customer Support.

Live chat will be available via the Chatbot during business hours. The Chatbot can be found in the bottom, right corner of the account creation pages.

Your CSM will not change. If you are unsure of how to contact your CSM, reach out to Checkr Customer Support for assistance. Note that not all customers have a CSM.