• What does Consider mean?

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    A CONSIDER status means that your report is complete and contains some information for the company you applied with to evaluate. This information may contain criminal records, Motor Vehicle Report violations that do not meet the hiring company's Motor Vehicle Report criteria, Employment and/or Education verifications that were not an exact match, or other records for review.

    A CONSIDER status does not mean that you have been disqualified from employment or engagement.  Our support team cannot answer any questions about whether this status, or the information reflected on your report, will affect your chances of being hired or engaged by the company you applied with. Please contact the company you applied with for any information about hiring or engagement decisions.

  • Why is my report suspended?

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    Usually, a report will be suspended because Checkr, or the company you applied to, has requested information or documentation from you to proceed, and has not yet received it. The best way to see if Checkr needs any information or documentation from you would be to log into the Candidate Portal.

    If there is an outstanding request for information or documentation there will be an upload link in the Candidate Portal for you to use. Please note that some companies may require you to upload documentation directly with them, so you will want to reach out to the company you applied to.

  • Why is my background check still pending?

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    Some of the more common reasons your background check may still be pending include:

    • Checkr is waiting on information or documentation from you to continue with your report. Please check your email inbox and spam/junk file for any messages from Checkr requesting information or documentation.
    • Checkr is waiting for information to be returned from county courts. A surprising number of courts in the US do not keep electronic records, and still maintain paper records. Obtaining these records can add time to the process because it requires specially trained researchers to go to the county courthouse and physically pull records.
    • Court backlogs. Due to staff shortages and the demand for records, a lot of courts are suffering from record request backlogs.
    • Courts in California and Massachusetts in particular are known for being slower than the norm.
    • If your report includes a special screening, such as education or employment, that may cause your report to take longer to complete.

    Most background checks take between 3-7 business days to complete, depending mostly on the locations where records may be searched. If your background check is taking longer than that, please check your emails or log into the Candidate Portal to see if there’s any information or documentation required from you to move it along.

  • I'm seeing a "Report Expired" error. What should I do?

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    Question

    The Candidate Portal states that my report has expired. What does that mean, and what should I do? 

    Answer

    The “Report Expired” error simply indicates that the link sent to you by the company you applied with has expired. To resolve this issue, contact the company you applied with and request a new link.

  • What does “sentence suspended” mean?

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    Question

    What does “sentence suspended” mean?

    Answer

    A suspended sentence can indicate that a court has delayed or “suspended” all or part of a person’s sentence while they are subject to obligations imposed by the court. If you have specific questions about what the disposition on your report means, you should contact the court directly.