• How long does it take to get the results of an Occupational Health Screening (OHS)?

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    Question

    How long does it take to get the results of an occupational health screening?

    Answer

    Turn-around-time (TAT) is typically between 48-72 hours for standard services. However, please expect 4-7 business days for services requiring blood work & for TB/PPD.

  • Need an updated occupational health screening pass

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    Question

    What happens if a candidate misses the occupational health screening deadline and their pass expires? 

    Answer

    Once the screening window has closed the pass will expire and the report suspend. To send an updated screening pass:

    • Open the Candidate’s report in the Checkr Dashboard
    • Navigate to the Health screening appointment section
    • Select Email Candidate and Send updated screening pass

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    After an updated screening pass is shared:

    • The report will be pushed out of the suspended status and into a pending status.
    • The same clinic previously used will be applied to the new passport
    • The expiration date of the screening pass will be updated according to the account/package setting

    Note: If a candidate had NOT scheduled at their chosen clinic, the customer can still resend the screening invitation by selecting Email Candidate and Re-send screening invitation button.

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  • Need to change the location for an occupational health screening appointment

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    Question

    What if a candidate needs to change the location for their appointment?

    Answer

    Candidates can now change the location of their scheduled drug/health screen directly in the Candidate Portal:

    1. Navigate to the Health screening information section
    2. Select Change Location

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  • Finding a clinic location for a occupational health screening

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    Question

    I cannot find a clinic located in the zip code I searched.

    Answer

    If the customer (or candidate) is searching a zip code and no locations are returned, that likely means that there are no clinics available in a 60-mile radius that perform the required test. There may be “Out of Network” clinics that are not enabled in the customer account settings available. These clinics are typically more expensive and require customer agreement in place before leveraging these additional locations. If you need to inquire further about available clinics in a particular zip code please contact Checkr Customer Support and we will assist in running a zip code search to identify if alternative locations may be available to your candidate.

  • How to extend the deadline on an occupational health screening pass

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    Question

    How do I extend the timeframe of an active screening pass?

    Answer

    To update an active screening pass:

    • Open the Candidate’s report in the Checkr Dashboard
    • Navigate to the Health screening appointment section
    • Select Add more time

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    There are no limitations to how much time can be added to active screening passes or how often they can be updated. Customers should use the Add More Time button in conjunction with their internal hiring policies and expectations for completing a drug/health test. 

    If the pass has expired, the Add More Time button will disappear and the client should use tools to Send updated screening pass or Re-send screening invitation. 

  • Does Checkr offer occupational health screenings for candidates outside the United States?

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    Question

    Does Checkr offer occupational health screenings for candidates outside the United States?

     

    Answer

    No, Checkr does not offer occupational health screenings outside the United States at this time. 

  • Tracking COVID-19 vaccine status

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    Question

    Does Checkr provide any type of support keeping track of COVID-19 vaccine statuses of employees?

     

    Answer 

    Checkr does not currently provide support tracking COVID-19 vaccination status of candidates or employees. In a new partnership with CLEAR, candidates will soon be able to use CLEAR’s Health Pass to demonstrate proof of vaccination for employers that require it. Read more about this partnership by visiting CLEAR and Checkr Partner on Frictionless Background Check Process.