• Checkr Release Notes 2022

    Read More

    Welcome to the Checkr Release Notes! This page will update every 6 weeks to reflect changes to the Checkr Dashboard, Checkr API, and Partner Integrations.


                                               

    10/25/2022

     

    Release notes have been on sabbatical, but they're back!!

    Enhancement

    • Checkr Dashboard: In-progress reports automatically cancel if the candidate doesn't meet the age requirement.

                                    

    5/09/2022

     

    Enhancement

    • Assess: Added a button to the Lookback Period Rules page which allows users to download a blank template CSV. This template may then be edited and imported to overwrite existing Lookback Period Rules. For more information, see Use CSVs to export or import Lookback Period Rules in the Checkr Help Center.

    Bug Fix

    • Checkr Dashboard: Added a filter to convert EST timestamps submitted from one of our vendors to UTC, which is the standard Checkr uses to translate submitted timestamps to a Dashboard user's local timezone. Verification events will no longer appear to have occurred outside of normal operating hours.

                                    

    4/25/2022

     

    New Feature

    • Candidate Experience: Added an optional step to the Thank You page of the Checkr-Hosted Apply Flow asking domestic candidates if they would like to submit feedback on Checkr’s Apply Flow process. Checkr will use the findings to better understand the experience from the candidate’s point of view, identify areas of improvement, and measure the impact of future product changes.

                                    

    4/11/2022

     

    Enhancements

    • Candidate Experience: Candidates in the United States with out-of-country employment histories will now be able to enter their non-US addresses from within the standard Checkr Hosted Apply Flow.
    • Candidate Experience: The Checkr Hosted Apply Flow will now be available to candidates working outside the US in English, French (FR & CA), German (DE), and Spanish (SP, MX).
    • Checkr API: Added two new parameters to all Screenings objects: `records_hidden_by_assess`, and `charges_hidden_by_assess`. The `records_hidden_by_assess` parameter will list all charges hidden by assess, including the case number, file date, and court jurisdiction. The `charges_hidden_by_assess` subparameter will list the Checkr Assess category assigned to the listed charge, as well as more specific information, including the charge type, disposition, and sentence (if any).
    • Checkr Dashboard: Added a pulldown menu to the filters section of the Candidates page which allows you to search by the report's origin: Continuous Check, Manual Order, Checkr API, and etc.

                                    

    2/28/2022

     

    No release notes were generated for this sprint.


                                    

    2/14/2022

     

    New Feature

    Checkr Dashboard: Invoices have been moved out of the Account Settings page in the Checkr Dashboard, and moved into their own page, available from the left hand navigation bar: Invoices & Documents.

    Enhancements

    Checkr APIs: Updated the list of supported characters to include punctuation marks. For more information, see Supported Characters in the Checkr API documentation.

    Checkr APIs: Non-US screenings may now be ordered through the Checkr Hosted Apply Flow using the Checkr APIs. 

    Checkr APIs: You may now complete a report using the Checkr APIs. Completing a report will change the status of the report and all canceled screenings, as appropriate. This action will also issue a `report.completed` webhook. For more information, see Complete Report in the Checkr API documentation.

    Checkr Dashboard: Reports will now list and display any documents candidates have uploaded as part of their Professional License Verification.

    Bug Fix

    Candidate Experience: Fixed a bug which displayed the option to allow candidates to provide additional information for their report, even if the Candidate Stories option was disabled for the account.


                                    

    1/31/2022

     

    No release notes were generated for this sprint.


                                    

    1/17/2022

     

    Enhancements

    Checkr APIs: Added two new parameters to the /nodes endpoint: `order` and `order_by`. Use these parameters to sort the returns for the GET /nodes call. For more information, see GET /nodes in the Checkr API documentation.

    Checkr APIs: Added a new endpoint: Get / subscriptions. Use this endpoint to return a list of all subscriptions for the account. For more information, see GET /subscriptions in the Checkr API documentation.

    Checkr APIs: Checkr APIs will now validate against the new Maryland driver license format of MD + 11 numbers. For a complete list, see Driver License validation in the Checkr API documentation.

    Candidate Experience: Added an option allowing candidates to specify that they are currently a student at a listed school during the Education Verification apply flow.


                                    

    1/03/2022

     

    No release notes were generated for this sprint.


     

  • Checkr Release Notes 2021

    Read More

    Welcome to the Checkr Release Notes! This page will update every two weeks to reflect changes to the Checkr Dashboard, Checkr API, and Partner Integrations.


                                               

    12/20/2021

     

    Enhancements

    • Candidate Experience: The Candidate Portal will now display a banner to any candidate with an LA county search which has not returned Clear within 24 hours of the screening's initiation, informing them that their wait times may be delayed due to LA county's redaction of date of birth from all county records.
    • Checkr APIs: Added a new parameter to the Subscriptions resource: `next_occurrence_date`. This field will list the next date the subscription will run, based on the `start_date`, `interval_unit`, `interval_count`, and the last date the subscription will run.

                                    

    12/06/2021

     

    New Feature

    • Screenings: Added a new screening for international candidates: Identity Document Validation. This screening will verify that the candidate’s passport, national ID or driver’s license is authentic and validly in circulation. For more information, see International Screenings and What is Identity Document Validation? in the Checkr Help Center.

    Enhancements

    • Checkr APIs: Updated the Subscriptions resource to allow developers to Update a Subscription. Added both `node` and `work_locations` as required parameters to the Create a Subscription call.
    • Checkr APIs: Added `work_location` to the request samples for both Create a Candidate and Create an Invitation calls. This parameter is recommended for all partner integrations, required for international reports, required for hierarchy-enabled accounts, and is a recommended best practice for all integrations going forward.
    • Checkr APIs: Made significant revisions to  the Checkr API docs to more clearly recommend the Checkr-Hosted Apply Flow (rather than the self-hosted Reports flow) as the preferred developer integration.
    • Documentation: Added a new page which describes the SSN Trace exception process in greater detail.

                                    

    11/22/2021

     

    Enhancements


                                    

    11/08/2021

     

    Enhancements

    • Candidate Experience: Checkr now provides candidates with a workflow through the candidate portal that allows them to update their driver license and PII after a report has completed, and request an MVR rerun. This will help accelerate the application flow, and increase your candidate pipeline.
    • Candidate Experience: Candidates may now use the Candidate Stories feature to submit stories for all records appearing on their background check.
    • Checkr Dashboard: The Report Log will now list both the origin of the report (manual order, API, invitation, etc.) and the originator of the report (joe.bob@checkrcustomer.com) when available.

                                    

    10/25/2021

     

    New Feature

    Enhancements

    • Candidate Experience: Special characters (such as á, ñ, and ü) entered by candidates during the Checkr-Hosted Apply Flow will no longer post an error.
    • Checkr APIs: Added instructions for installing and running a local client using Postman, Insomnia, or the Checkr OAS3 API spec to our developer documentation.
    • Checkr Assess: There are several new enhancements to Checkr Assess in the Dashboard:
      • The Assess home page has been split into tabs: Rulesets and Settings. (The Settings dialog accessed using the gear icon on the rulesets page has been removed.)
      • Admin users may use the Settings tab to hide records marked Eligible by Assess from the charges listed for the Pre-Adverse Action workflow.
      • Admins may also use the Settings tab to automatically mark Eligible candidates Engaged. If enabled, users must also select the Packages for which candidates assessed as Eligible will be marked Engaged.
      • The Rulesets page has been updated to more clearly indicate the status of listed Rulesets. The Status column has been renamed to Assignments, and lists the number of domains to which the Ruleset is assigned.
      • By default, all reports that are canceled will be automatically given the Assess tag: Review.
    • Checkr Dashboard: The Invoices page in the Checkr Dashboard now includes a column which lists available Subscriptions CSVs for our customers. These files provide details on the line items for a customer’s Continuous Check subscriptions.
    • Checkr Dashboard: Customers may now set permissions to allow their admins to edit a candidate's custom ID or email address from the candidate information section of a report. Work with your Checkr Customer Success Manager to enable this feature for your account.
    • Checkr Dashboard:  Users may now add and edit nodes and work locations for Continuous Checks from the dashboard.
    • Documentation: Updated several screenings pages in the Help Center to better describe Checkr’s search process:
    • Screenings: American Samoa (AS) and Northern Mariana Islands (MP) may now be added to your screening packages. Please work with your Checkr Customer Success Manager to enable these US territories for your account.
    • Screenings: Reports will now list both US domestic and non-US addresses for those candidates who submit previous addresses from multiple countries.

    Bug Fix

    • Checkr Dashboard: Updating the Start Date of a Subscription will now correctly update the Next Occurrence Date, based on the selected monthly interval.

                                    

    10/11/2021

     

    Enhancements

    • Checkr Assess: Added the ruleset ID to the Checkr Assess page in the Dashboard. This ID will be listed with the timestamp and editor of the ruleset's last change, under the ruleset's name.
    • Checkr Dashboard: Users may now add and edit nodes and work locations for Continuous Checks from the dashboard.
    • Continuous Check: Candidates enrolled in Continuous Check will now be automatically un-enrolled from that screening when an Adverse Action is taken on any of their reports.
    • Documentation: Added a new page to our help center that more clearly defines the difference between Packages and Screenings: Help me understand Checkr Packages.
    • Screenings: Checkr now supports US Territories in our state searches. Work with your Checkr Customer Support Manager to enable these searches for your account. For more information, see US Territory Search in the Checkr Help Center.

                                    

    9/27/2021

     

    New Feature

    • Checkr APIs: Added a new call to the Continuous Checks endpoint: POST / continuous_checks/{id}. Use this call to update the `node` or `work_locations` associated with an existing Continuous Check. For more information, see Update an existing Continuous Check in the Checkr API documentation.

    Enhancements

    • Checkr APIs: Added two new parameters to the Continuous Check object: `node`, and `work_location`. Use these parameters to associate a `node` and `work_locations` to your continuous checks. For more information, see Continuous Checks in the Checkr API documentation.

    • Documentation: Added a new post to the Checkr Engineering blog: It’s always greener on the other pipeline. This post documents “how Checkr improved CI/CD pipeline reliability with analytics, new cataloging and fixing processes, optimized infrastructure, and a shared knowledge of flaky test root causes.”


                                    

    9/13/2021

     

    Enhancements

    • Checkr Dashboard: The Checkr Dashboard will now include a banner which informs customers of temporary API outages, and links to https://checkrstatus.com/ for more information. This banner will also be available to candidates in the Candidate Portal and Checkr-Hosted Apply Flow, as appropriate.
    • Webhooks: Checkr now allows customers to request more than the default two webhook URLs. Reach out to your Checkr Customer Success Manager if you wish to configure three or more webhook URLs for our account.

                                    

    8/30/2021

     

    Enhancements

    • Checkr API: Added an `id` field to the Charge object, which is returned for all Checkr criminal screenings (county, state, municipal, and etc.).
    • Documentation: Added the `segment_stamps` parameter to the /reports endpoint. `segment_stamps` is an array listing the node’s and its parent node’s name and tier in the hierarchy. Format: “Tier | Name”.  For more information, see GET /reports in the Checkr API documentation.

                                    

    8/16/2021

     

    Enhancements

    • Candidate Experience: Completed background checks will now be available in the Candidate Portal for 12 months from the date of completion, rather than the previous 6 months.
    • Checkr Dashboard: The timeline for Health Checks (displayed in the report) will now include timestamps for the day the candidate appeared at the clinic, the day the specimen was processed by the lab, and the day our vendor verified lab results.

                                    

    8/02/2021

     

    Enhancements

    • Assess: Assessed reports will now sort returned records by Assess tag: Escalated records first at the top of the list, Review second, and finally Eligible. This will enable adjudicators to work more efficiently.
    • Checkr Dashboard: Updated the COVID-19 pop-up message to state: "As a health and safety measure in response to COVID-19, some courts and DMVs in Illinois and Maryland remain temporarily closed. This may delay the completion of some reports." All other states across the continental US have reopened at this time.
    • Documentation: Added a new page to the Checkr Help Center: Checkr’s compliance post-processing. This document describes the systems Checkr uses to process records after they have been returned from court sources.
    • Invoices: Checkr will now collect any applicable sales and use tax on the sales of its services for customers located in Texas and Pennsylvania. Customers will see this change effective on their July 2021 invoices.

                                    

    7/19/2021

     

    Enhancements

    • Candidate Experience: Removed the date of the pre-adverse action notification from the post-adverse action email and PDF.

                                    

    7/06/2021

     

    New Feature

    Enhancements

    • Checkr Dashboard: Added a link to the Education and Employment Verification section of candidate reports in the dashboard, which allows customers to review candidate-uploaded documentation.
    • Documentation: Added two new pages to our Help Center:
    • Screenings: Taking Adverse Action based on the result of a report will now automatically un-enroll that candidate from any Continuous Check reports for your account.

                                    

    6/21/2021

     

    Enhancement

    • Checkr Dashboard: Checkr has added disclaimer language to Candidate reports, under the SSN Trace header, that makes it clear that the address and alias history Checkr surfaces through the SSN Trace cannot be used for FCRA purposes.

                                    

    6/7/2021

     

    New Feature

    • Checkr API: Added a new endpoint to the Checkr APIs: `/nodes`. Use this endpoint to return a list of existing nodes for your Account Hierarchy. For more information, see Nodes in the Checkr APIs.

    Enhancements

    • Checkr Dashboard: The Pennsylvania Access to Criminal History (PATCH) database check is now available to all customers. If PATCH is configured on a package, Candidate reports in the Checkr Dashboard will now include a link to see more information for any records returned by PATCH. Work with your customer success representative to configure this search on your account.
    • Screenings: Customers may now create Packages which include both a breath alcohol and a urine test.
    • Screenings: Checkr now offers State Criminal Records Checks for IL and VA. Work with your customer support representative to add these states for your account.

                                    

    5/24/2021

     

    New Feature

    • Checkr Direct: Customers may now sign up for a Checkr account through www.checkr.com. Click Get Started in the Checkr Direct banner to enter your business email, and create a new Checkr account.

    Enhancements

    • Candidate Experience: Updated the Checkr Hosted Apply Flow for Education Verifications to no longer include a toggle asking candidates whether their degree was acquired in the United States.
    • Checkr Assess: Customers may now re-sort their Custom Rules to set the order in which they will be applied. Use the up and down arrows for each rule to move them in the list. Rules will be applied in the order in which they appear in the Checkr Dashboard, from top to bottom.
    • Checkr Assess: Added a Delete Draft option to the pulldown menu for Rulesets from the Assess Rulesets page which allows you to delete the selected draft.
    • Checkr Dashboard: Added the permission to read candidate docs submitted through Candidate Stories to existing Checkr user roles Adjudicator, Admin, and Restricted Admin.

                                    

    5/10/2021

     

    Enhancements

    • Candidate Experience: Required fields will now be more clearly marked required in the Checkr Hosted Apply Flow for candidates submitting their information for an Education Verification.
    • Compliance: Added the state of Illinois to our list of Individualized Assessment locations. Customers will now see the flow required to process Individualized Assessment for candidates associated with the state of Illinois. For more information, see Individualized Assessment in the Checkr Help Center.
    • Partner Integrations: Removed the Create new Invitation link from the SAP dashboard after the option to cancel the invitation has been selected.

                                    

    4/26/2021

     

    Released the next generation of Checkr Analytics

    Updated our Analytics in the Checkr Dashboard with all new sections, graphs, and data visualizations. Checkr Analytics provides actionable insights to keep your hiring engine running more efficiently. Checkr Analytics allows you to lower costs with insights on turnaround time, volume, and adjudicator consistency. Analytics also allows you to mitigate your risk by evaluating your team’s consistency in adjudication decisions.

    For more information, see Analytics in the Checkr Help Center.

    Enhancements

    • Checkr APIs: Added a `webhooks` resource to the Checkr APIs. Use this resource to create new, or retrieve or delete existing webhooks. For more information, see Webhooks in the Checkr API documentation.
    • Checkr APIs: Updated the way in which results are returned for large hierarchies. Customers with large hierarchy mode enabled and pagination parameters specified in this request will be returned the given page and number of results per page. If pagination parameters are not included, only the first page of the hierarchy will be returned.
    • Checkr Assess: Custom Rules and Count Rules are now displayed on two separate tabs in the Dashboard. Custom Rules apply across all charge categories and may include variables such as the number of offenses, the age of the record, or the candidate’s age at disposition. Counting rules are count based, and evaluate records based on their total number, as defined by your rule. For more information, see Assess in the Checkr Dashboard User Guides.
    • Checkr Dashboard: Added a What’s new icon to the top right corner of the Checkr Dashboard. Click this icon to open a window with the latest updates to the Dashboard, a link to all Checkr Release Notes, and a list of important features that are coming soon (when applicable).
    • Checkr Dashboard: Checkr will now capture the username of customers who enroll or unenroll candidates in Continuous Check, and list this name in the report log for the candidate.

                                    

    4/12/2021

     

    New Feature

    • Checkr APIs: Added a new endpoint: Webhooks. Use this resource to create, retrieve, or delete webhooks. For more information, see Webhooks in the Checkr API documentation.

    Enhancements

    • Checkr API: Added a new parameter to all screening returns: `result`. This parameter will return the outcome of the screening, which may be one of `clear` or `consider`. We have also added a new value to the `status` parameter for all screenings: `complete`. `complete` will be returned when pointer screenings have completed. For more information, see What is a pointer search? in the Checkr Help Center.
    • Checkr Assess: Added the ability to assign rulesets to Packages. For more information see Assign rulesets in the Checkr Help Center.
    • Checkr Dashboard: Added text to exceptions listed in candidate reports in the Checkr Dashboard that more clearly explain the exception, and link to documentation for next steps to resolve it.
    • Checkr Expungements: This service is now available to anyone from the Checkr website: https://checkr.com/expungements. Checkr candidates may now also enter a discount code to pay for the service.
    • Invoices: Checkr will now collect New York and Washington sales tax on the pass-through fees to customers located in these states. Customers will see this change effective on their April 2021 invoice.

    Bug Fix

    • Checkr Learning Center: Users were briefly unable to log into the Checkr Learning Center using their Google accounts. Google login has been re-enabled for this site.

                                    

    3/29/2021

     

    New Feature

    • Partner Developer Guides: Checkr has launched a new subdomain to serve our Partner developers: docs.checkr.com/partners. This site builds upon and replaces the PDF previously embedded in docs.checkr.com for this audience. 

    Enhancements

    • Checkr API: In an effort to make our screening returns more consistent, Checkr has added one new parameter, `result` to all returned screening objects. We will also now return `status:complete` for all applicable screenings. For more information, see the SSN Trace response in the Checkr API documentation.
        • The `status` parameter will now return `complete` for screenings which have neither a `clear` nor `consider` outcome.
        • The new `result` parameter will return `clear` or `consider` for those screenings which have an outcome.
        • Screenings which previously returned `status:consider` will now return both `status:consider` and `result:consider`. Non-reportable, or “pointer” screenings (like SSN Trace), will now return `status:complete` and `result:null`.
    • Checkr Canada: Customers may now define a range for the number of previous employers candidates must submit for Employment Verifications.
    • Checkr Canada: Candidates will now receive an email notification when their background check has completed. Customers may also choose to add French and English “Next steps” information to these emails.
    • Checkr Dashboard: To more accurately represent their status, completed non-reportable screenings will now be listed as Complete rather than Clear or Consider in Checkr reports. Non-reportable screenings include SSN Trace, National Criminal Search, select State Criminal searches, and select Federal Criminal and Civil searches.

    Bug Fixes

    • Checkr Canada: Fixed a bug in which Credential Verifications were not appearing on the downloadable PDF for completed background checks. These Verifications will now be included when part of the screenings set for the report.
    • Screenings: The Work Location drop down menu was not displaying countries for users with the role Requester. Users requesting international screenings will now see this option.

                                    

    3/15/2021

     

    Enhancements

    • Checkr APIs: By default, `GET /hierarchy` will now return a paginated list of nodes when more than 20 nodes are present in the hierarchy. `GET /hierarchy` requests that include pagination will continue to return a paginated list, as requested.
    • Checkr Assess: Added the ability to assign Rulesets to Packages, to Packages and Geos, and to Packages and Segments. For more information, see Assign Rulesets to Packages, Programs, Segments, or Geos in the Checkr Help Center.
    • Checkr Dashboard: Adverse Action events in Report timelines will now include Pre- and Post-Adverse Action notice delivered and opened.
    • Checkr Dashboard: Report timelines will now include notifications when reports are updated. For example, when a report is upgraded to a new Package, the timeline entry will read "Report status updated to "Pending" (Report upgraded to [New Package Name])".

    Bug Fixes

    • Checkr Learning Center: Users were briefly unable to log into the Checkr Learning Center using their Google accounts. Google login has been re-enabled for this site.
    • Partner Integrations: An issue which prevented eRecruit users from syncing their Account Hierarchy nodes to Checkr has been resolved.

                                    

    3/01/2021

     

    New Feature

    • Partner Integrations: All Checkr emails issued during the automated "Sign Up for a Checkr Account" workflow are now co-branded with the Checkr and Partner (when available) logos, and rewritten to better suit their intended audience.

    Enhancement

    • Checkr Assess: Expanded the Fairness and Compliance settings to be more granular in their definitions. Added several new settings, including settings to mark the following charges as eligible: Non-felony charges older than 7 years, Vehicles & traffic charges, Public nuisance charges, Prostitution charges, and Charges when candidate’s age was under 18. See Assess: Fairness & Compliance settings in the Checkr Help Center’s Dashboard User Guides for more information.

    Bug Fix

    • Account Hierarchy Dashboard: Fixed a bug which returned all candidates for the account when downloading the CSV from the Candidates page. This file will now include only those candidates within the node assigned to the user downloading the CSV.

                                    

    2/15/2021

     

    Enhancements

    • Checkr Assess: Fairness & Compliance and Custom Rules now display the type of charge or screening to which the rule applies. Use the Applies to pulldown menu in the Custom Rules editor to select charges or screenings to assign to rules.
    • Checkr Assess: Added a new Screening Status is pulldown menu for custom rules, which allows customers to select whether the status is Clear or Consider.
    • Checkr Dashboard: Report timelines will now include notifications when reports are upgraded. When a report is upgraded to a new Package, the timeline entry will read "Report status updated to "Pending" (Report upgraded to [New Package Name])"
    • Checkr Dashboard: Using Candidates > Invite Candidates to order an international package for an Account Hierarchy enabled account will now prompt users to select the report's permissible purpose before issuing the invitation.
    • Reports: Report ETAs will now be updated when their estimated completion date passes. While 90% of reports will complete before their initially generated ETA, some will take longer than expected. This updated ETA will be based on the current status of the given report, its screenings, and its history. For more information, see Checkr ETA: Better estimates for report completion in the Checkr Help Center, and Report ETA in the Checkr API documentation.
      Note: Report ETA re-predictions are guaranteed only for reports created on or after Feb 8, 2021.
     

    Bug Fix

    • Checkr Dashboard: Fixed a bug which returned all candidates for the account when downloading the CSV from the Candidates page for an Account Hierarchy enabled account. This file will now include only those candidates within the Node assigned to the user downloading the CSV.

                                    

    2/01/2021

     

    Enhancements

    • Checkr Dashboard: Added an Export to CSV button to the Adverse Actions > Search page. Click this button to export all listed Adverse Actions.
    • Checkr Assess: Fairness & Compliance and Custom Rules now display the type of charge or screening to which the rule applies. Use the Applies to pulldown menu in the Custom Rules editor to select charges or screenings to assign to rules.
    • SAP SF integration: Checkr will now generate an error when SAP SF users create a new invitation for a Checkr candidate who has an existing, non-expired invitation. This will prevent multiple invitations from being sent to a single candidate.
    • Screenings: Added Coast Guard certifications to the list of Professional License Verification types.

    Bug Fix

    • Checkr API: Updated our API documentation to more accurately reflect the 400 errors issued for the POST /candidate_stories call. We now list two 400 errors: "Candidate story documents limit exceeded", and "Candidate stories limit exceeded".


                                    

    1/19/2021

     

    Enhancement

    • Screenings: Fingerprinting and gender disclosure are no longer required for Indiana state searches.

                                    

    1/04/2021

     

    No release notes were generated for this sprint.


                                    

     

  • Checkr Release Notes 2020

    Read More

    Welcome to the Checkr Release Notes! This page will update every two weeks to reflect changes to the Checkr Dashboard, Checkr API, and Partner Integrations.


                                               

    12/21/2020

     

    Enhancements

    • Checkr API: Added documentation to docs.checkr.com that enumerates valid driver license number input by state. Use this information to validate input for both the Candidates and Driver Licenses endpoints. See Driver License validation in the Checkr API documentation for more information.
    • Reports: When an accident appears on a candidate's MVR, a note stating, "Unless fault is indicated, only the fact of an accident is being reported," will be shown in the Checkr Dashboard, in the downloadable PDF, and in the Candidate Portal with the report. This `note` has also been added as a new parameter to the Motor Vehicle Reports resource.

                                    

    12/07/2020

     

    New Features

    • Checkr Dashboard: The Dashboard interface to assign Nodes to Packages, PAM, Brands, and users will now list any assigned or selected nodes by default. Users may deselect the Show only selected checkbox to show all Nodes.
    • Checkr Dashboard: The Report Summary section of Report PDFs will now list the date on which individual checks completed, providing an audit trail for state registry searches.
    • Screenings: Employment Verifications will now require candidates to provide documentation of listed employment, when they select the Do Not Contact checkbox.
    • Screenings: International screenings will now issue all available webhook notifications.

                                    

    11/23/2020

     

    New Features

    • Partner Integrations: Released a new User Guide for our Workday integration. For more information, see Workday/Checkr User Guide in the Checkr Help Center.

    Enhancements

    • Checkr Assess: Email notifications issued for Assessments of Eligible will now be sent only for Reports which are Consider, and not for those which are Clear. This change will therefore notify customers of Eligible assessments requiring their consideration.

                                    

    11/09/2020

     

    Enhancements

    • Checkr API: Added a `communication_types` parameter to the Invitations resource which allows you to specify whether invitation notifications will be sent to your candidates by SMS, email, or both. For more information, see the Invitations resource in the Checkr API documentation.
    • Checkr Dashboard: Added configuration options to subscribe to webhooks for pre- and post-adverse actions. Use the Account Settings > Developer Settings > Subscriptions checkboxes to enable these webhooks for your account.
    • Checkr Dashboard: Added Notifications options to the Account Settings page which allow customers to select to be notified when report assessments are updated. Customers may choose to receive notifications when assessments change to Eligible, Review, or Escalated, and to receive a daily digest of all changes.
    • Screenings: Employment Verifications will now include the option "Gap" for employment type, which candidates can use to indicate gaps in their employment history. This option is available through the Checkr Hosted Apply Flow and the Checkr API, and will be displayed in the Employment Screenings section of completed reports. For more information, see Create a new Employer in the Checkr API documentation.

                                    

    10/26/2020

     

    New Features

    • Candidate Experience: Launched our new International Candidate Portal for candidates applying for job locations outside the United States.
    • Checkr API: Checkr’s Professional License Verifications are now available through our APIs. For more information, see Professional Licenses and Professional License Verification in the Checkr API documentation.
    • Expungements: Checkr now provides expungement services for low-severity marijuana charges in California by identifying potentially expungeable records and assisting candidates through the petition process. For more information, see Expungements in the Checkr Help Center.
    • Invoicing: Checkr now provides a “Pay Now” link on customer invoices in the Checkr Dashboard, downloaded PDFs, and invoice emails. Click this link to pay outstanding balances below $2500 directly through Stripe using a credit card, debit card, or bank transfer (ACH).

    Enhancements

    • Checkr API: Updated our report ETA to generate estimated completion times for all screenings. For more information, see Checkr ETA: Better estimates for report completion in the Checkr Help Center.
    • Checkr API: Added a new value for the Employer `type` parameter: `gap`. Use this parameter to define gaps in a candidate's employment history.
    • Checkr API: Added a new property to the `work_location parameter: `country`. Use this option to specify the country in which your positions are located. Defaults to US if not specified. For more information, see the Checkr API documentation.
    • Checkr Dashboard: CSV exports for
      Account Hierarchy enabled accounts will now include a Work Location and Nodes column, rather than the Programs and Geos columns included for non-Account Hierarchy enabled accounts.
    • Reports: The Work Location provided when ordering a
      report will now be listed in the Report Information section of the Reports page in the Dashboard, the Candidate Portal, and the generated Report PDF.

                                    

    10/12/2020

     

    New Features

    • Candidate Experience: Checkr has added a voter registration link to the landing page of the Candidate Portal for all candidates. The banner will read:

    Upcoming Elections: Register to vote or check your voter registration status or eligibility here.

    Enhancements

    • Checkr APIs: Added a more descriptive error message for users attempting to create a Continuous Check for candidates who have not yet completed an SSN Trace.

    422: Candidate must have a completed SSN Trace.

    • Checkr APIs: Added more complete documentation about creating keys for use in retrieving encrypted Candidate SSNs. For more information, see Configuring encryption for the SSN resource in the Checkr API documentation.
    • Checkr Dashboard: Customers are now able to export and import their Assess Rulesets’ Lookback Rules as a CSV file. Click Export for a ruleset to export it as a CSV. Click Import when editing a Ruleset to import a previously downloaded CSV.
    • Invoices: Checkr will now add the tag "PA20" to all partial follow-up reports resulting from a COVID report completed after 8/31/2020.

                                    

    09/28/2020

     

    New Features

    Self Disclosures: The Checkr Dashboard will now display a link to a downloadable PDF for any Self Disclosures submitted by the candidate. This PDF is also available through the Checkr API’s `GET /documents` resource. For more information, see Documents in the Checkr APIs.

    Enhancements

    Checkr API: Added several new parameters to the Candidates resource. See Candidates in the Checkr API for more information.

     `report_adjudicated_after`

     `report_adjudicated_before`

     `report_adjudicator_email`

     `report_revised_after`

     `report_revised_before`

     `driver_license_number`

    Checkr API: Added a new parameter, `category`, which lists the Assess category (or `unclassified`) for the record. This field will be included only if Checkr Assess is enabled for your account. See the `charges` array returned for the County Criminal Search resource for an example.

    Checkr API: Both the Report ETA resource and the Reports resource will return `null` for `estimated_completion_time` if any associated county criminal search is blocked for the report.

    Checkr Dashboard: The report log for Assess-enabled accounts will now list and include a timestamp for each event when the report was updated with an Assess value.

    Checkr Dashboard: Added several account options which allow you to define the content type and submission timeframe for candidates to submit their Candidate Stories. Work with your Checkr Customer Support representative to define these options for your account.

    You may select whether candidates will always be encouraged to submit their stories, or only after you submit a request to them for their story.

    You may select whether candidates can submit documents and/or free form text for general information and/or information related to specific reports. 

    You may also select whether candidates may be allowed to submit their information after an Adverse Action process has been initiated.

    Screenings: Idaho state criminal searches no longer require an Idaho Bureau of Investigation consent form, therefore the notification that this form is required will no longer appear in the Checkr Dashboard.


                                    

    09/14/2020

     

    New Features

    Checkr API: Added a Self Disclosure object to the Reports endpoint. Self Disclosures allow candidates to provide more information about their past, that might not be reflected in the background check report. For more information, see Create a new Report in the Checkr API.

    SmartRecruiter integration: Checkr launched a new SmartRecruiter-Checkr integration.  The integration provides the ability to order Checkr background checks, send candidates an invitation from the Checkr Hosted Apply Flow, and review Checkr statuses and reports in SmartRecruiters.

    Enhancements

    Checkr API: Added a new field to the Assessments resource: `rule`. This parameter returns the rule applied to the returned Assessment Result object. For more information, see Assessments in the Checkr APIs.

    Checkr API: Verification webhooks will now be supported for exceptions which occur during Education and Employment Verifications.

    Checkr API: Added a new parameter to the Candidate resource: `metadata`. Use this parameter to add custom key-value pairs to your Candidates. For more information, see Candidates in the Checkr APIs.

    Checkr API: Added a new endpoint, ` /counties`, which returns a list of all counties for an input state. Use this data to validate candidate input. For more information, see Counties in the Checkr API documentation.

    Bullhorn: Checkr has released an updated Bullhorn-Checkr integration. The updated integration supports Checkr Account Hierarchy, Bullhorn Department Driven Access, and improved Background Check ordering.

    Screenings: Added a Notes field to results for Occupational Health screenings displayed in the Checkr Dashboard, which includes any notes submitted by the testing facility for the screening.


                                    

     08/31/2020

     

    New Features

    Checkr API: Released a new endpoint, `/driver_licenses`, which represents driver licenses for a candidate. Use this endpoint to retrieve, update, or delete existing licenses for your candidates. For more information, see Driver Licenses in the Checkr API documentation.

    Checkr API: Added a `metadata` parameter to the Candidates object, which may be used to add key-value pair metadata to your candidates. `metadata` may also be included in the `GET /candidates` call, which will then return only those Candidates that include the passed in metadata.

    Candidate Experience: Customers may now use the Checkr Dashboard to enable SMS invitations for their candidates. Go to Account Settings > Settings to enable this feature for your account. You must first collect and retain consent from your candidates to receive SMS messages from Checkr before enabling this option. Note: SMS email invitations are available only when requesting invitations using the API, and only for candidates whose phone number has been submitted.

    Enhancements

    Checkr Dashboard: Customers may now search for candidates by metadata added to them using the Checkr API. Use the Keyword field on the Candidates page to filter by this attribute. For more information see Candidates in the Checkr APIs, and Search for Candidates in the Checkr Dashboard User Guides.

    Checkr Dashboard: Customers with Account Hierarchy enabled will now be able to manage brands from within the Checkr Dashboard. Go to Account Settings > Brands to add and manage your brands' websites and logos. For more information, see Create Brands in the Account Hierarchy User Guides.

    Checkr Dashboard: Updated the descriptive text for the SMS setting in the dashboard to be more clear. Text will now read: Send both an SMS and an email invite to candidates when issuing invitations using the Checkr API.

    Screenings: All dilute drug screen results will now be marked Consider in the report. Previously, negative dilute dispositions were marked Clear, and positive dilute dispositions were marked Consider.

    Screenings: When exceptions are triggered for an Education or Employment Verification, verification event webhooks will also be triggered.


                                    

    08/17/2020

     

    New Features

    Assessments API

    Added a new endpoint, `/assessments`, to enable Assess by API. See Checkr Assess in the Checkr Help Center, and Assessments in the Checkr APIs for more information.

    Checkr Protect Profiles 

    Released Checkr Protect Profiles, which allow customers to place candidates “on hold”, and prevent additional background checks from being run for them. For more information, see Checkr Protect in the Checkr Help Center, and Protect Profiles in the Checkr API documentation.

    Continuous Check API

    Added a Continuous Checks endpoint to docs.checkr.com. Use this endpoint to enroll your candidates in Continuous Check, which runs a monthly check to pointers to new records, which may then trigger the creation of a new report. For more information, see Continuous Checks in the Checkr API documentation.

    Enhancements

    Checkr API: Added an `assessment` parameter to the `/adverse_items` resource which returns the assessment value and applied rule for Assess-enabled accounts. For more information, see List existing Adverse Items in the Checkr APIs.

    Checkr Dashboard: Updated the Dashboard’s in-app help to provide task-based answers for both Account Hierarchy-enabled accounts and Checkr legacy dashboard users. The system will recognize your account type, and provide help specific to your needs.

    Screenings: Added two new options for Health Checks: Reason for drug test, and Require observed collection. Please work with your Checkr Customer Success Manager to enable these options for your account.


                                    

    08/03/2020

     

     Enhancements

    Screenings: Updated Checkr Dashboard user roles and permissions specific to Health Checks in the Checkr Dashboard.

    Requesters may now view and manage health screening appointments.

    Adjudicators may no longer view or manage health screening appointments.


                                    

     07/20/2020

     

     New Features

    Checkr Assess: Checkr Assess brings thoughtful automation to the adjudication process so you can focus on reports that need your attention. Using powerful and flexible adjudication rules, Assess offers a preliminary assessment of whether a candidate does or does not qualify for a given role based on your own adjudication criteria. With better consistency and lower cost-to-hire, you can scale faster with less risk. 

    Use Assess to define your pre-adjudication eligibility criteria of Eligible, Review, or Escalated. Assess will then match your criteria against any state or county criminal records in a report and assign an eligibility outcome to each record in the report.  

    For more information, see Assess in the Checkr Help Center.

    Please work with your Checkr Customer Success Manager to enable Assess for your account.

    Checkr API: Added a new call to the Checkr API: `GET /candidates/{candidate_id}/ssn`. Use this call to retrieve a candidate's encrypted SSN. Please work with your Checkr Customer Success Manager to enable this feature for your account. For more information, see SSN in the Checkr APIs.


    Enhancements

    Candidate Experience: Emails will now be sent to candidates with completed reports when a record is included that is eligible for expungement. This email will let candidates know that this record may be removed from their background check, and will point them to resources available to help them with the process.

    Checkr Dashboard: The dashboard will now display "Candidate uploaded documents" for any Health Check for which the candidate uploaded documentation proving their result, rather than completing the requested test.

    Checkr Dashboard: Updated the Dashboard's Logs pages. API Logs may now be searched by Resource ID. Webhook Logs may be searched by Report ID. Both pages also now include a "Share this" option, which provides a shareable link to the displayed Logs.

    Checkr Dashboard: Updated the Screenings Settings > Packages page to provide a better user experience. This page now allows you to search Packages by Name or Program.


                                    

     07/06/2020

     

    New Features

    Candidate Experience: Checkr has updated candidate-facing emails to enhance the candidate experience, provide better messaging for our customers, and improve click-through rates. We have released a new co-branded layout, and updated all content to more clearly convey the message included in these emails. For an example, please see Order a Report in the Checkr Help Center.

    Checkr Help Center: Added a guide to help faith-based communities select a Checkr background package to use as a screening tool for their candidates and volunteers. Background check packages for faith-based communities.

    Enhancement

    Checkr Dashboard: Updated the Account Settings > Integrations page to provide more descriptive text, and allow customers to select which Package to run for new hires, by default.


                                    

    06/22/2020

     

    New Feature

    Checkr Dashboard: We’ve added in-app, task-based help to the Checkr Dashboard. Click the question mark badge in the bottom left corner of any page to open a window that lists tasks specific to that page, with links to Help Center User Guides.


                                    

    06/08/2020

     

    Enhancements

    Checkr API: The `POST /v1/accounts` call will now accept apostrophes (') in city names.

    Checkr Dashboard: Several tabs in the Account Settings page have been updated to be more intuitive and user-friendly. 

    Account Settings > Users: The Send Invitation button has been changed to Add User. Users may now be searched and sorted by Roles. Assigned Roles are now displayed as a list, with an Edit link to update the listed user's roles. A ? icon has been added to the Roles column, which links to a description of the permissions bestowed by each available role. A pulldown menu has been added at the far right corner of each user row, which allows you to delete the selected user, or edit the Geos assigned to them.

    Account Settings > Invoices: Invoices will now be listed in reverse chronological order. Clicking the expand icon will open the associated invoice to display more information.

    Account Settings > Settings: Descriptive text in the Notifications section has been edited to better explain available options. 


                                    

    05/25/2020

     

    New Features

    Checkr Accounts: We have updated existing permissions for one role, and added two new roles.

    New Role: Restricted Admin role grants users all the permissions of the Adjudicator and Requester roles for candidates within their Account Hierarchy Node. They may also invite users and assign non-Admin users within their Node. They can view invoices and change developer settings within their Node. They can not update billing or settings. (This role is available only to Account Hierarchy enabled accounts.)

    New Role: Limited User role can only view the candidate list. They cannot see candidate or report details. By default, this role is assigned to all new invitees.

    Updated Role: Requester role can now invite and uninvite candidates. They can also see candidate documents and exceptions. They can no longer see completed reports.

    Partner Integrations: The self service signup flow for partner integrations will now allow customers to add a bank account as a payment method in addition to the previously available credit card account.

    Enhancement

    Checkr Dashboard: Added a Learn more link to Roles column of the Account Settings > Users page which links to the Assign roles to users section of the Checkr Dashboard User Guides, which defines the permissions for each available role.


                                    

    05/11/2020

     

     To be released 2pm PST May 11, 2020

    Checkr Accounts: We have updated existing permissions for one role, and added two new roles.

    New Role: Restricted Admin role grants users all the permissions of the Adjudicator and Requester roles for candidates within their Account Hierarchy Node. They may also invite users and assign non-Admin users within their Node. They can view invoices and change developer settings within their Node. They cannot update billing or settings. (This role is available only to Account Hierarchy enabled accounts.)

    New Role: Limited User role can only view the candidate list. They cannot see candidate or report details. By default, this role is assigned to all new invitees. 

    Updated Role: Requester role can now invite and uninvite candidates. They can also see candidate documents and exceptions. They can no longer see completed reports.

    New Features

    Candidate Experience: Improved our validation process for candidate email addresses. Candidates will now receive error messages that their email domain name is not registered  (for example, checkr@gmail.con), or that their domain is not configured to accept email (for example, checkr@reliancetc.com).

    Checkr API: Exposed the new `hierarchy` endpoint in the Checkr API documentation. For more information, see the Account Hierarchy Management User Guides in the Checkr Help Center, and Hierarchy (Enabled by request) in the Checkr API documentation. Work with your Checkr Customer Success Manager to enable Account Management for your account.

    Checkr API: Checkr now supports SMS invitations and invitation reminders for candidates to participate in their background check. This feature is available only when generating invitations using the Checkr API, and is not available through the Checkr Dashboard. Work with your Checkr Customer Success Manager to enable SMS notifications for your account.

    Checkr API: Candidate Stories are now available from the Checkr APIs. For more information, see Candidate Stories.

    Checkr Dashboard: The Candidates page will now include the option to filter by Report completion date. Timestamps will appear in the Account's local time.

    Screenings: Added a COVID-19 extension notice to all customer- and candidate-facing MVR reports that include a license expiration date automatically extended by the issuing DMV.

    Enhancements

    Candidate Experience: Added a new “Log into the Candidate Portal to review your report’s status” link to the top of all pages in the Candidate Help Center. 

    Candidate Experience: Improved our email validation process to check domains. Candidates entering email addresses with invalid domains will now receive an error stating that the email address is invalid.

    Checkr Dashboard: Added the requester's email address to the CSV file exported from the Candidates page in the Dashboard.

    Checkr Dashboard: Users may now both search and sort candidates based on the date on which their report was created or completed.


                                    

    04/27/2020

     

    New Feature

    Candidate Stories: Checkr now provides candidates the opportunity to submit more information about their past, their record, or any other information they wish to offer.

    If an account has Candidate Stories enabled, candidates with Consider reports will see a "Share your story" button in the Candidate Portal. The information they share will then be included in their Report in both the Checkr Dashboard and the Candidate Portal, and may be accessed through the new `candidate-stories` resource in the Checkr APIs. For more information, please see Candidate Stories: Improving understanding of the past and present in the Checkr Help Center, and Candidate Stories in the Checkr API documentation.

    Enhancement

    Checkr Dashboard: Added a Report Log pane to the Report page, which allows users to view a list and timestamp of events in the Report’s lifecycle. Logged events will include: invitation sent, changes to report status, Adverse Action steps, screening completions, and Report views.


                                    

    04/13/2020

     

     New Feature

    Screenings: We have released a new Package option that allows customers who would like to have background reports completed notwithstanding court closures to skip inaccessible court searches. For more information, see Checkr COVID-19 Continuity Package: Implementation Guide in the Checkr Help Center.

    Enhancement

    Invoices: Added a 'discount_amount` column to invoices, which shows if the customer is getting a discount on their package because they have the COVID-19 feature enabled and are eligible for discount.


                                    

    03/30/2020

     

    Product messaging in response to COVID-19 closures

    Checkr has added both customer and candidate messaging to several areas of the platform, to inform our users of possible delays in our Reports due to facility closures or limited accessibility. 

    Checkr Dashboard: Added an overlay window that informs all users of possible delays in Report processing due to county court closures, and links to https://data.checkrstatus.com/#, which is updated daily and lists known county court closures.

    Checkr Dashboard and Candidate Portal: Added messaging to the ETA for County Searches which displays “Unavailable”, rather than providing an ETA when the states or counties to be searched are closed or otherwise inaccessible.

    Checkr-Hosted Apply Flow: Added messaging to Health Check emails to candidates, asking them to please call ahead to confirm that their selected clinic will be available for their test, before they arrive.

    New Feature

    Screenings: Checkr has launched a page which provides up to date information on County Courthouse closures and delays. Go to https://data.checkrstatus.com/# to subscribe to these notifications, which will be updated daily with any new information Checkr has acquired.

    Enhancements

    Candidate Experience: Suspended screenings will no longer be listed on candidate Report PDFs or in the Candidate Portal, regardless of the reason they were suspended. Report status (Pending, Clear, or Consider) will be based only on those screenings that are able to complete.

    Screenings: Health Check Report PDFs will now include chain of custody forms with result certificates.


                                    

    03/16/2020

     

    Enhancements

    Checkr Dashboard: Checkr will now display the email delivery status for all notifications sent to candidates. The email sent, the email address to which it was sent, and the timestamp for the event will be listed in a new Notifications section of the candidate's report.

    Checkr Dashboard: We've updated the color scheme of our Dashboard to reflect our new corporate branding.

    Checkr Help Center: We’ve rewritten the Getting Started Guides to be more up-to-date, tasked based, and easy to follow. We’ve also added a new page on setting up your account with Checkr, including getting credentialed. No URLs have been harmed in the making of these new pages.


                                    

    03/02/2020

     

    Enhancements

    Checkr API: Added a new parameter to the Motor Vehicle Report endpoint: `privilege_to_drive`. Use this parameter to more quickly understand if the submitted driver license is valid or invalid. For more information, see Get Motor Vehicle Report in our API Reference docs.

    Checkr Dashboard: Updated the CSV export functionality to pre-populate the CSV export date fields with any dates selected in the Candidates page.


                                    

    02/17/2020

     

    No Release Notes were generated for this sprint.


                                           

    02/03/2020

                                           

    New Features

    Checkr APIs: Released a new Partner Developer Best Practices Guide to the Checkr API documentation. This guide provides detailed instructions on using the Checkr APIs to create an integrated application. Please see Checkr Partners in the Checkr API documentation for more information.

    Release Notes: As a step toward presenting a more accessible and unified user experience, we are moving our release notes from the Learning Center to the Help Center.  Both the Learning Center Release Notes and the Help Center Release Notes will remain in sync until March 3, 2020, after which the Learning Center’s Release Notes page will no longer be updated.

    No other changes will be made to any other Learning Center content. 


                                           

    01/20/2020

                                           

     New Feature

    Checkr API: Added an Account resource to the Checkr APIs. This endpoint allows Checkr customers to retrieve their account information, and Checkr Partners to retrieve Account details on behalf of their customers. For more information, see the Account resource in the Checkr API documentation.

    Enhancements

    Checkr API: Added the `report_id` key to Invitation webhooks and API endpoints that respond with invitations. For more information, see the 200 response for Create Invitation.

    Checkr Dashboard: Added a "Name" field to the credit card payment method screen, allowing customers to enter a name for their credit card information which differs from their Checkr login name.

    Bug Fix

    Compliance: Updated the date listed on post Adverse Action PDFs to more accurately reflect the date the email was sent, rather than the date the Post Adverse Action was generated.


     

    01/06/2020

     

     

    New Features

    Checkr API: Added three new webhook events, which notify customers when changes have been made to their existing Packages. Using these webhooks allows you to maintain a cached Package list, and retrieve new Packages only when there's been a change. New webhook events are: `package.created`, `package.updated`, and `package.deleted`.

    For more information, see Package Events in the Checkr API documentation.

    Compliance: Checkr now offers both candidates and customers the means to delete Candidate Personally Identifiable Information (PII) from the Checkr database, upon Candidate request.

    Screenings: Checkr now allows customers to create Rules based on candidate's driving privilege. This allows customers to filter on whether a candidate's license reflects a passenger vehicle or a motorcycle endorsement. Work with your Checkr Customer Success partner to enable these rules, if desired.

    Sendr: Checkr has released Sendr, an encrypted file transfer service that allows Checkr and our customers to safely and securely share documents containing sensitive data. For more information, please see Sendr: Checkr's Secure Document Exchange tool in the Checkr Help Center

    Enhancements

    Checkr Dashboard: Updated the description of MVR rules to be more specific to the listed rules. The description has been changed from "Driver must have acceptable driving privileges" to "Candidate must currently be privileged to drive a passenger vehicle or motorcycle" or "Candidate must currently be privileged to drive a passenger vehicle" as appropriate.


     
         
     
     
         
     
     
         
     
     
         
     
     
         

     

  • Checkr Release Notes 2019

    Read More

    Welcome to the Checkr Release Notes! this page will update every two weeks to reflect changes to the Checkr Dashboard, Checkr API, and Partner Integrations.


     

    12/23/2019

     
     

     Enhancements

    • Candidate Experience: Both the Candidate Portal and the Report PDF will now list any endorsements returned on the candidate's driver license.
    • Candidate Experience: The candidate invitation flow drug screening locations map is now more intuitive and interactive.
    • Checkr API: The report.updated webhook event has been updated to include occupational health screening status updates. For more information, see report.updated in the Checkr API documentation.
    • Screenings: Checkr Dashboard and Reports will now display MVR restrictions for both personal and professional licenses.

     

    12/09/2019

     
     

    New Features

    • Checkr API: The `report.updated` webhook event has been updated to include drug screening status updates. For more information, see `report.updated` in the Checkr API documentation.
    • Checkr Dashboard: You may now order an Occupational Health package using "Order New Report" on an existing report.
    • Checkr Dashboard: Occupational Health packages may now be ordered using invitation links from the Home tab of the Checkr Dashboard.
    • Screenings: You may now order Occupational Health Checks through both the Checkr Invitation Flow and the API. You may also order packages including Occupational Health Checks through any Partner ATS integration. For more information, see Create a new Report in the Checkr API documentation.

    Enhancements

    • Candidate Experience: The Apply Flow will no longer require Candidates to refresh a page after selecting a language other than English. For example, selecting Spanish will now immediately update all presented forms and disclosures to Spanish.
    • Checkr Dashboard: MVR reports will now list any endorsements associated with the returned driver license.
    • Checkr Dashboard: Timestamps, including Created At and Completed At, will now include the timezone in both the Checkr Dashboard and in all generated Reports. The timestamp used in Reports is always UTC. The timestamp visible in the Dashboard will be the logged in user's local timezone, as reported by their browser.
    • Checkr Dashboard: The Timeline for Drug Screenings will now display events from most recent at the top of the list, to oldest at the bottom.
    • Reports: Updated our API documentation and added a more specific error return to better convey the information that Reports may not be upgraded if the candidate's SSN is not included in the original Report. For more information see Update an existing Report in the Checkr API documentation.

     

    11/18/2019

     

     

    New Features


     

    11/04/2019

     
     

    Enhancements

    • Candidate Experience: Candidates required to complete a Drug Check (through Checkr API integrations) will now be allowed to select a location through the Checkr Hosted Apply Flow, rather than through the Candidate Portal. 
    • Checkr API: Our API documentation now includes a list of characters accepted as input for names. Please see Supported Characters in the Checkr API documentation for more information.
    • Checkr Dashboard: Customers may now use debit cards as their payment option.
    • Checkr Dashboard: You may now filter for Reports returned "Complete" using the Status dropdown menu on the Candidates page.

    Bug Fix

    • Bullhorn: Fixed an issue which prevented more than 100 Geos from being listed in the Admin > Settings > Geos pulldown menu. This menu will now list all Geos available for the account.

     

    10/21/2019

     

     

    Enhancements

    • Checkr Dashboard: The Dashboard will now include a timestamp of when exceptions will expire, rather than the number of days to expiration previously displayed.
    • Checkr Dashboard: The details section for Reports in both the Checkr Dashboard and PDFs issued to Candidates will now include a field labeled "Other Sentencing Info" which will list information not included in other details for the returned record.

     

    10/07/2019

     

     

    New Features

    • Checkr API: Drug Check data is now available as a subobject in the return for the Report resource. For more information, see Create a new Report in the Checkr APIs.
    • Checkr IDV: Checkr now provides an Identity Document Verification, that allows customers to request their candidates upload a "live" selfie and a photo of their ID for comparison. Results for this Identity Document Verification are available from both the Checkr Dashboard and from the Identity Document Verification endpoint in the Checkr APIs.

    Enhancements

    • Checkr API: The SSN Trace resource now includes `issued_year` and `issued_state`. For more information, please see SSN Trace in the Checkr APIs.
    • Checkr API: Webhooks emitted for MVR verification have been updated to behave more consistently with other Checkr verification flows.
      • `verification.completed` will now be emitted when a candidate's document is uploaded.
      • `verification.processed` will now be emitted when the document is transcribed.
    • Screenings: Identity Document Verification checks will now return "Complete", rather than "Clear" or "Consider". For more information, see Identity Document Verification in the Checkr APIs.
    • Screenings: Checkr will now distinguish between Violations and Suspensions on Motor Vehicle Record Checks. These will be displayed as two separate categories on both the Checkr Dashboard and all generated Reports. By default, Suspensions will not trigger a “Consider” status. If you would like to create an MVR rule which flags Suspensions as “Consider”, please contact your Checkr Customer Success representative.
      • Violations are events where an individual has violated traffic laws like speeding or driving without current insurance. 
      • Suspensions reflect the punishment for violations or other actions such as failure to pay fines or non-driving related penalties. 
    • MVR Rules: By default, MVR Rules will now include a "Driving Privilege" rule, which will clear if the candidate has either a Passenger Vehicle or Motorcycle endorsement on their license. If the candidate has neither of these endorsements, their report will be tagged "Consider". (Note: Commercial Vehicle endorsements are included in Passenger Vehicle endorsements.)

     

    9/23/2019

     

     

    New Feature

    Different Brand, Same Mission: Introducing the new Checkr branding and website! Learn more by reading our blog post.

    Enhancements

    • Bullhorn: The ability to select multiple candidates and bulk order reports is now available for both invitation and manual order flows in Bullhorn.
    • Candidate Experience: To better reflect our mission and messaging, Checkr is changing all references to Applicant to Candidate. As a result, Checkr's former Applicant Portal, applicant.checkr.com, has been renamed the Candidate Portal, and now lives at candidate.checkr.com. Candidate FAQs will continue to live at https://checkrapplicant.zendesk.com/hc/en-us for the immediate future.
    • Candidate Experience: The Applicant Portal has been rebranded the Candidate Portal. The new URL is candidate.checkr.com. A redirect has been enabled from applicant.checkr.com to candidate.checkr.com. All email notifications to customers and candidates will now use the term "Candidate", rather than "Applicant".
    • Checkr Dashboard: The Dashboard now displays several new Analytics reports, including Adverse Action by Candidate Profile, Motor Vehicle Reports, and SSN Traces. For more information, see Analytics in the Checkr Dashboard User Guide.

     

    9/09/2019

     

     

    Enhancements

    • Checkr API: The Checkr API now provides an `invitation.deleted` webhook, which will be issued when an Invitation has been canceled. For more information, see Invitation Events in the Checkr API.
    • Checkr Integrations: Both Bullhorn and ClearCare will now display a more meaningful error message when customers submit a matching SSN more than once within 30 days: "This SSN has been used too many times recently. You can find more details here."

     

    8/26/2019

     

     

    Enhancements

    • Billing: Effective August 1, 2019 the county court fee for Hancock, MS is $10.
    • Bullhorn: Bullhorn users may now cancel invitations from the Candidate's Checkr tab in Bullhorn.
    • Bullhorn: Copy Invitation Link added to the Candidate's Checkr tab for any invitation that is active but not yet completed.
    • Bullhorn: Invitation states (Sent, Completed, Expired, and Canceled) are now available in the Notes section of a candidate profile in Bullhorn.
    • Bullhorn: When reports are ordered through the invitation flow, the requester's email address will be populated as a tag on the report.
    • Checkr Dashboard: In the Webhook Logs section of the dashboard, a retry number was added to show if Checkr has made multiple attempts to send the same webhook. Developers can use this functionality to diagnose integration issues.
    • Checkr Dashboard: Dispute events added to the adverse action timeline to provide greater transparency into a report's history.
    • Checkr Health: Clicking "Change location" in a health screening appointment will allow a new screening location to be selected. Candidates can also change the location of health/drug appointments. To do so, candidates can sign into the candidate portal and click "Change Location" under Health screening information.
    • Checkr Health: Clicking "Send updated screening pass" under the "Email Candidate" drop-down will email a new screening pass to a candidate who has missed their screening window. The same clinic will be used and the expiration date of the pass will be updated automatically.
    • Checkr Health: Clicking "Re-Send screening invitation" under the "Email Candidate" drop-down will email a link to the candidate to schedule their drug test. This can be used when a candidate has not scheduled an appointment. The expiration date of the pass will be updated automatically.

    Bug Fix

    • Checkr Dashboard: Fixed issue which prevented users with the New Zealand timezone from logging into the dashboard.

     

    8/12/2019

     

     

    New Feature

    • Checkr ETA: The new Checkr ETA provides more accurate and individualized estimated completion dates for County Criminal Searches. Our new machine learning prediction service is accurate within one business day for 95% of reports. This ETA is available in both the Checkr Dashboard and in the Candidate Portal, and through the Checkr API.

     

    7/29/2019

     

     

    New Feature

    • Checkr Health: The new Checkr Health Screening combines previously available Checkr Drug screenings with a new Occupational Health option, allowing you to evaluate your candidates’ physical fitness for your job requirements.
      • For more information, please see Checkr Health in the Checkr Help Center.
      • For more information on available screenings, and to enable Health Screening on your account, please contact Checkr Customer Support.

    Enhancements

    • Bullhorn: Bullhorn users may now order a new report for candidates whose previous invitation was cancelled. Use the Candidate's Checkr tab within Bullhorn to order these reports.
    • Bullhorn: Checkr will now hide the Program dropdown menu for Bullhorn users when there is no program associated with the selected Geo.
    • Candidate Experience: Checkr will now accept names entered with diacritical marks (ñ or é) without throwing an error for Health screenings.
    • Reports: Checkr will now display "Miscellaneous Items" in a section separate from records in the Checkr Dashboard, Applicant Portal, and the background check report available to candidates. Miscellaneous items may include any information entered on the candidate's Motor Vehicle Record that is not a Violation, Suspension, or Accident.

     

    7/15/2019

     

     

    Enhancements

    • Bullhorn: Added new labels in the Bullhorn Dashboard to augment the previously available Invited label: Invitation Sent, Invitation Completed, and Invitation Expired.
      • Invitation Sent will be displayed when an invitation has been sent to the candidate and the invitation is neither expired nor completed by the candidate.
      • Invitation Completed will be displayed once the candidate has completed the invitation.
      • Invitation Expired will be displayed when an invitation was sent to the candidate, but not completed, and has since expired. Once an invitation has expired, a new report must be ordered in order to conduct a background check.
    • Checkr Dashboard: Updated the multi-report view on the Candidates page to display the same error message as the single report view when candidates upload a duplicate SSN: "Requested action was blocked due to duplicate SSN."

     

    7/01/2019

     

     

    New Feature

    • Screenings: The SSN Trace and National Criminal Screening will now return “Complete”, rather than “Consider” or “Clear” in the Checkr Dashboard. These two screenings are used to determine which counties should be searched for a candidate, and do not return any criminal records. “Complete” is therefore a more accurate description of their status.

    Enhancements

    • Checkr API: Added a `report.assessed` webhook to the Checkr APIs.
    • Checkr Dashboard: The Checkr Adverse Action process will now provide an optional Individualized Assessment modal for all Geos in New York and California. This modal allows you to enter your reasons for initiating the Pre-Adverse Action process, and for any reassessment that might occur, allowing you to remain compliant with Fair Chance hiring laws in these two states. For more information, please see Individualized Assessment in the Checkr Help Center.
    • Checkr Dashboard: Updated the error message for users who have not updated their passwords in 90 days to be more descriptive. Error message will now state: “Please reset your password with the 'Don't remember your password?' link below.”

    Bug Fix

    • Checkr Dashboard: Fixed a bug which temporarily prevented Dashboard users from Engaging or Pre-Adverse Actioning candidates. This issue was discovered around 1pm on June 13th, and resolved by 8am June 14th. Just 

     

    6/17/2019

     

     

    Enhancements

    • Candidate Experience: Checkr has added 33 new pages to the Applicant Portal’s FAQ, to better serve your candidates. This new content and new organization was designed to enable candidates to more easily find answers to their questions on the site.
    • Checkr API: Checkr webhooks now support Amazon Simple Notification Service (AWS SNS) for both Test and Live environments. AWS SNS endpoints must follow the format: `sns://<key_id>:<access_key>@<region>/<topic_owner>/<topic_name>`. For more information, please see the Account Settings page in the Checkr Dashboard User Guide in the Checkr Help Center.
    • Checkr Dashboard: The Account Webhooks section of the Checkr Dashboard has been updated to include an option which allows you to include related objects in your webhook’s payload. For more information, please see the Account Settings page in the Checkr Dashboard User Guide in the Checkr Help Center.

    Bug Fix

    • Checkr Dashboard: Fixed a bug which temporarily prevented Dashboard users from Engaging or Pre-Adverse Actioning candidates. This issue was discovered around 1pm on June 13th, and resolved by 8am June 14th.

     

    6/03/2019

     

     

    Enhancements

    • Checkr Canada: Checkr now offers the ability to toggle between English and French for all users in both the Checkr Canada Dashboard and Checkr Canada API. Customers may use the API to select a language preference when creating Files. Candidates may also select their language preference as part of the final step in the background check invitation process.
    • Checkr Canada API:  The Checkr Canada API now includes `candidateStatusId` and `candidateStatus` in the Create a File, Create Multiple Files, Get File Summary, and Get File Detail responses. File status is set according to included Search status, and is reported in the following order: `not_started`, `requested`, `pending`, `received`, `processing`, `awaiting_consent`, `awaiting_action`, `missing_information`, `attention_required`, `completed`.

     

    5/20/2019

     

     

    New Feature

    Candidate Experience: Checkr will now send some Adverse Actioned candidates living in California a link to our Bounce Back: Applicant Resources page (https://bounceback.checkr.com/applicant-resources/), which provides resources for candidates who may be system-impacted.

    The text of the email will read:

    If you're a system-impacted individual and want to learn more about tools and resources, Checkr has created a guide for navigating legal services in San Francisco, Contra Costa, and Alameda counties. Please visit our Bounce Back resource page.

    Wondering why we sent this to you? Because everyone deserves a fair chance at setting their record straight.

    We wish you the best of luck, - Checkr

    Checkr currently sends these emails to 5% of eligible candidates. We plan to monitor these emails for feedback, and then roll it out to more companies and candidates as we continue to improve upon the feature.


     

    5/06/2019

     

     

    Enhancements

    • Candidate Experience: Checkr will no longer return a page not found error when candidates click Confirm multiple times during the SSN Trace Exception resolution flow. Checkr will now display a page asking the candidate to contact the hiring company to revise any discrepancies.
    • Checkr Dashboard: Added a count to the Webhook log page, allowing users to see where they were in the paginated results. This count will list the number of records shown out of the total count, with the total count listing up to 1M records.

    Bug Fix

    • Checkr Dashboard: Fixed a bug which prevented users from clicking through an invitation to the Checkr Dashboard. Users can now click the link to create an account and add a password, as expected.

     

    4/8/2019

     

     

    New Feature

    • Checkr Canada: With the release of Checkr Canada in July of 2018, legacy Checkr Canada API and dashboard integrations have now been fully deprecated. While you may still access these products as read-only data, they may no longer be used to generate new data.

    Enhancements

    • Bullhorn: Checkr's Manual Order form in the Checkr Bullhorn Integration now supports packages that contain criminal + MVR screenings.  When ordering a criminal + MVR package, the Bullhorn User must enter Driver’s License Number and Driver’s License State.
    • Candidate Experience: Candidates who select "Self-employed" or "Do not contact" for employment verifications will no longer be asked to provide their manager's contact information.
    • Checkr Dashboard: The ETA date for report completion will now display business days, rather than calendar days.

    Bug Fixes

    • Bullhorn: Fixed a bug which prevented the manual order process from progressing after invalid data was entered.
    • Bullhorn: Fixed a bug in the Bullhorn Manual Order Form where Middle Name would not appear greyed out, even when it was locked.
    • Candidate Experience: Fixed a bug which prevented candidates from entering hyphenated names in the Checkr-hosted invitation flow. This flow will now accept hyphenated middle and last names, and match the functionality of the Checkr API.
    • Checkr Dashboard: Fixed a bug which prevented customers using Internet Explorer on a Windows machine from logging into checkr.com.
    • Integrations: Fixed an error in external partner integrations which caused occasional 504 errors.

     

    3/25/2019

     

     

    New Feature

    • API: Updated the Checkr API to include endpoints for Continuous Check. For complete documentation, please see the Continuous Check resource in the Checkr APIs.

    Enhancements

    • Applicant Portal: Candidates with an expired Driver's License exception who attempted to log into the Applicant Portal were presented a "Resource not found" page which, while accurate, was confusing. These candidates will now see an "Expired" page instead.
    • Bullhorn: Checkr's Manual Order form in the Checkr Bullhorn Integration now supports packages that contain criminal + MVR screenings. When ordering a criminal + MVR package, the Bullhorn user must enter the candidate’s driver’s license number and driver’s license state.
    • Checkr Dashboard: Candidates enrolled in Continuous Check will now be automatically unenrolled upon completion of an Adverse Action process.
    • Continuous Check: Geos for Continuous Check reports will now be set to the Geo set on the candidate's most recent report, rather than to all Geos available for the candidate.

    Bug Fix

    • Integrations: Fixed an error in external partner integrations which caused occasional 504 errors. This 

     

    3/11/2019

     

     

    Enhancement

    • Checkr Dashboard: Optimized the render time for analytics graphs in the Checkr Dashboard. These graphs will no longer appear to stall when rendering.

    Bug Fix

    • Candidate Experience: Fixed a bug in the Applicant Portal which caused a JavaScript error to be presented when candidates entered SSNs incorrectly. This page will now redirect candidates to the “We were unable to complete your background check with the SSN provided. Please try again” page.

     

    2/25/2019 

     

    New Feature

    Bullhorn 1.0 has been released. This release includes several new features and enhancements, including:

    • Updates have been made to the User Interface, for greater clarity in the ordering process.
    • Order forms presented to Bullhorn users will now display all required fields, and prefill candidate information pre-populated in Bullhorn.
    • Cancelling orders will now reset the Geo, Program, and Package selections to their defaults.
    • Bullhorn Admins may now select their integration’s background check order type: Manual, or Invitation.
    • First name, Last name, and email address are now required fields when ordering background checks.
    • Added an Authenticate button to the Admin’s integration panel, which allows users to test their integration’s user/key pair authentication.  

    For more information, see Bullhorn / Checkr Integration Guide in the Checkr Help Center.

    Enhancements

    • Candidate Experience: Updated the Checkr-hosted flow to include a required year awarded field when candidates select GED as their diploma type.
    • Candidate Experience: Added an updated video to the end of the Checkr-hosted flow, which explains to candidates what they should expect next in their background check process. Video: https://www.youtube.com/watch?v=-GusAPxwNaU
    • Candidate Experience: Updated the Applicant Portal to show expiration dates for Drug Screening appointments, as set by the clients requesting the Screening. Candidates logging into the Applicant Portal will now have more accurate information on how long they have to schedule their appointments.
    • Candidate Experience: Improved the mobile user experience. Fixed a bug which prevented candidates from using their mobile devices to photograph and upload requested documents. Improved the descriptive text and reduced the number of steps required for these candidates to resolve exceptions.
    • Checkr Dashboard: Added pagination to the Adjudication Matrix page, to allow users with more than 25 Programs to click through multiple pages to access and edit them.
    • Checkr Dashboard: Packages that include drug or health screenings must be ordered individually to allow candidates to schedule their tests as part of the Checkr-hosted flow. These reports cannot be reordered using the Order New Report dropdown menu.
    • Checkr Dashboard: Updated the text for the Export to CSV button to more accurately reflect that the download will be a list of reports for the selected date range.

    Bug Fixes

    • Checkr Dashboard: Fixed a bug which caused a 500 error to appear when sorting the Adverse Actions table by the “Post-notice sent on” column. This data will now sort by this column, as expected.
    • Checkr Dashboard: Fixed a bug which caused the Checkr Dashboard to issue an error when a Drug Screening only Adverse Action was initiated. 

     

    2/11/2019 

     

    New Features

    • Continuous Check: A monthly subscription listening tool that checks for new and/or updated information on your enrolled candidates. The listening tool generates pointers for Checkr to conduct further research and deliver report updates throughout your engagement with candidates. Continuous Check helps minimize risk across your platform and brand by providing you with a more accurate and timely representation of your employee or contractor base.
    • Checkr Canada: Checkr Canada allows you to run reports for Canadian candidates. A full set of documentation for the Checkr Canada integration has been released. For more information, see: Checkr Canada: Getting Started, Checkr Canada: Reviewing Reports, Checkr Canada: Candidate Experience,  and Checkr Canada: FAQ in the Checkr Help Center.

    Enhancements

    • API: Added a name_on_diploma parameter to the School resource. Changed year_awarded to be required if the candidate submits a high school or GED diploma.
    • Bullhorn: Updated copy of the "I certify" language when ordering a manual report.  
    • Bullhorn: Checkr will no longer create a Candidate when the Checkr tab is clicked. Checkr will now create a Candidate only when Order report or Send invitation is clicked.
    • Bullhorn: Changed copy and button label on the "Send Invitation" page. This page is displayed for all Packages for Invitation Flow customers, and for Packages requiring more than a criminal background check for Manual Flow customers.
    • Candidate Experience: Updated the Employment and Education Verification candidate flows to provide a better autofill experience for candidates entering company names.
    • Candidate Experience: When selecting “self-employed” in an education verification flow, candidates will now immediately be given the option to upload supporting documentation, rather than waiting for the email link to do so.
    • Candidate Experience: When entering information for an education verification, the institution name field will now automatically change to reflect the education level entered in the field above. If a candidate selects High School or GED they will be asked to enter their High school name. If they select Associates or Bachelors or Masters or other higher diploma, they will be asked to enter their College or University name.
    • Candidate Experience: Added a button to the apply flow for employment verifications which allows candidates to upload supporting documentation for each employment history entered, rather than waiting for an exception to be issued which requires them to do the same.
    • Checkr Dashboard: Candidates who select High School as their highest level of education will now be asked to also submit their Name on Diploma, and Year Awarded, to allow Checkr to better search existing databases for verification of their education. Checkr will no longer offer a “current student” checkbox, as this option was rarely selected.
    • Checkr Dashboard: Candidates enrolled in Continuous Check will now be automatically unenrolled upon completion of an Adverse Action Process.
    • Continuous Check: Geos for Continuous Check reports will now be set to the Geo set on the candidate's most recent report.

    Bug Fixes

    • API: The POST /v1/candidates call will no longer issue a 500 error when the input candidate name and email address appear to match. Checkr will now validate the email and last name fields, and return a meaningful error message if they are too similar. New error message: "400: Last Name cannot be similar to email."
    • Bullhorn: Fixed a bug in the Bullhorn integration which prevented options from resetting when a background check was canceled. Clicking Cancel to back out of ordering a report will now deselect any selected Programs, Geos, or Packages, as expected.
    • Candidate Experience: Updated the text on the Applicant Portal's Insufficient Licensing History resolution page to no longer state that Checkr will accept documents from US territories. This page now correctly states that "Checkr cannot accept documents from US territories, including Puerto Rico, Guam, and the US Virgin Islands" for both English and Spanish language applicants.
    • Checkr Dashboard: Fixed a bug which inaccurately generated a 500 error message when Pre Adverse Action was clicked in the Dashboard. Clicking the button created the Adverse Action, as expected, but issued a misleading error message. Clicking Pre Adverse Action in the dashboard will now issue a “400: Waiting for report PDF.”
    • Partner Integrations: Fixed a bug in the authentication flow for partner integrations which caused validations to fail. Using your browser to autocomplete the required fields in the sign-up process will now validate accurately, as expected.

     

    1/28/2019 

     

    Enhancements

    • API: The POST /v1/candidates call will no longer issue a 500 error when the input candidate name and email address appear to match. Checkr will now validate the email and last name fields, and return a "400: Last name cannot be similar to email" if they are too similar.
    • Candidate Experience The Candidate apply flow has been updated to no longer display the “salary” field if the candidate’s current location OR the account’s default compliance state and city are in a Ban the Box location. This change will better help you remain compliant.