• How do I order the default International Packages?

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    To get started:

    1. In the Checkr Dashboard, click Order background check.
    2. Select the country in which you’re hiring.
    3. Select the applicable international package.
    4. Enter your candidate's email address and click Send invitations.

    For more information regarding the International default packages and pricing, please refer to the following articles:  

  • How long does an international background check take?

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    Question

    What is the turnaround time for international screenings?

    Answer

    International background checks typically take longer than screenings for US-based candidates. Expected turnaround time (TAT) can also vary based on the types of checks selected in your background check package. The table below lists common turnaround times for Checkr’s most frequently requested countries. For a full list of TATs for international screenings, visit the International Pricing guide

    Please note that turnaround time begins when Checkr has received all forms and information required for the selected screenings from your candidate.

    Country

    Turnaround Time

    (in business days)

    Argentina

    5-6 

    Australia

    18-20 

    Brazil

    5-6

    China

    5-7

    France 11

    Germany

    16-20

    India

    7-8 

    Indonesia

    3

    Ireland

    2-4

    Israel

    6-7

    Italy

    14-15 

    Japan

    2-3 

    Latvia

    6-7 

    Mexico

    7-8 

    Netherlands 42

    Philippines

    5-6 

    Portugal  15-16

    Singapore

    South Korea

    United Kingdom

    10-12

     

  • Can an international screening package be ordered for a US based candidate without a Social Security Number? 

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    Question

    Can an international screening package be ordered for a US based candidate without a Social Security Number? 

    Answer

    Some US-based workers may be waiting to receive Social Security Numbers (SSN) from the Social Security Administration; for example, legal permanent residents who are waiting to receive their SSN.  

    For candidates performing work in the US who do not yet have an SSN, customers will sometimes hire the candidate on condition of a background check upon receipt of the SSN, and initiate a domestic background check with an out-of-country history upgrade at that time.   Keep in mind that international screenings are intended for candidates with work locations (i.e. the place where the candidate performs his or her work) outside of the United States. Ordering an international package for a candidate with a U.S.-based work location, even if that candidate lacks an SSN and has out-of-country address history, will result in an error message.  We recommend you speak with your legal counsel to decide what works best for you.

    Disclaimer: This does not constitute and is not intended to be construed as legal advice. Please consult your legal counsel regarding your compliance obligations and best practices. 

  • What is the candidate experience for non-US checks?

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    Question

    What is the candidate experience for non-US checks?

    Answer

    The overall candidate experience is similar to our United States checks. Notable differences include:

    1. The candidate email invitation and apply flow may display in an alternate language based on the work location chosen by the customer when ordering the report. The dropdown menu on the top-right corner gives candidates the option to display a different language. Languages displayed to the candidate may include:

    • English
    • French/Français (+ Canada dialect)
    • Spanish/Español (+ European dialect)
    • German/Deutsch

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    2. Candidates generally must take more steps to consent to a non-US background check than to consent to a US background check. Checkr, and possibly a government agency from the candidate's country of residence or employment, may contact the candidate for additional consent. The turnaround time of the background check often depends on how quickly the candidate responds to these consent requests. A valid national ID is required.

    3. There are different portals available to track the progress of their screening(s), and access their completed report. Which portal they use depends on the candidate's work location:

    Candidates can also contact Checkr directly with any questions about a pending non-US background check or for a copy of the report.

    Examples of the candidate apply-flow

    Generic non-US welcome screen

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    Australia

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    Canada

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    France

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    Germany

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    United Kingdom

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  • I'm receiving an error message when trying to initiate an international screening. What does this error mean? 

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    Error: International package cannot be used

    What it means: You're attempting to send a candidate the Pure International package (Ex. International Criminal with Verifications) but have identified their work location as the United States. 

    Possible Solution: Verify the candidate’s work location, i.e. the location where they will be performing work. If the candidate is performing work in the United States, you will need to request a domestic package, not an international package.

    _____________________

    Error: International package is required

    What it means: You're attempting to send a candidate a Domestic package (ex. Pro Criminal) but have identified their work location as outside of the United States.

    Possible Solution: Verify the candidate’s work location, i.e. where the candidate is performing work. If the work location is international, you will need to request an international package, not a domestic package.

     

    Disclaimer: This does not constitute and is not intended to be construed as legal advice. Please consult your legal counsel regarding your compliance obligations and best practices. 

  • Is it standard to require more information for international screenings than US screenings?

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    Each country has its own laws and regulations relating to running background checks and what information is required. For this reason, some countries will ask for more information in comparison to the US.

    If you have further questions regarding your compliance obligations and best practices, please consult your legal counsel.

  • Are there additional documentation requirements for international candidates?

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    Yes, some countries require extra steps from both customers and candidates such as: 

    Country

    Requirement

    Australia

    Australia assigns numerical values to different forms of identity documents. Candidates must submit multiple  IDs that add up to at least 100 points. Please see the Australia National Police Check Application for Instructions and details. 

    Belgium

    In-country candidates are required to complete instructions sent to them by email for Criminal checks. 

    France

    Candidates must respond to an email asking them to confirm the Criminal Check. When it is complete, they will receive a copy of their report, which they must then upload to the Checkr Candidate Portal for processing. 

    Germany

    Candidates will receive an email with further instructions. In-country candidates must visit their local town hall to request a criminal record certificate. Out-of-country candidates must have their application notarized, and then mail it to a US address. 

    Netherlands

    Candidates will be sent a copy of their certificate, which they must then upload to the Checkr Candidate Portal for processing. Out-of-country candidates will not be notified by phone or by email, they will simply receive the certificate. In-country candidates will be notified by email and will be mailed the certificate directly. 

    Norway

    Candidates must contact the authorities in Norway directly to obtain a police certificate of conduct, which they must then upload to the Checkr Candidate Portal for processing. Information for obtaining this certificate can be found here

    United Kingdom

    Candidates are required to complete digital identity verification.  If a candidate does not pass or chooses to opt out, customers must verify their identity in person and submit a UK Document Declaration form for the candidate. Information about the UK Document Declaration form can be found here.

  • How does GDPR apply to international screenings?

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    The General Data Protection Regulation (GDPR) went into effect on May 25, 2018. It is a set of protections for individuals located within the EU and is intended to keep their data secure. GDPR applies to all individuals located within the EU. This means that any person, regardless of their citizenship, who has their personal data collected while located in the EU, receives the protections granted under GDPR. 

    Data Processing Laws: We process candidate information and background report information consistent with applicable law and our Privacy Policy. We also require our service providers to comply with applicable laws, including the GDPR.

    Data Protection Addendum (DPA): For most customers, an EU/EEA data processing addendum (as required by Article 28 of the GDPR) is not necessary for you to request international checks. Checkr is a processor of international candidate data. We process such data in accordance with local laws and our Privacy Policy, including responding to data subjects’ requests. We require our service providers to comply with applicable local laws, including the GDPR. 

    EU data subjects and GDPR: Our Privacy Policy sets forth our processing activities for personal data related to EU data subjects. Please also see the Additional Information for European Users section.

    Background Check Report Content: Other countries’ privacy laws are generally stricter than US laws, which means that there may be less information available in other countries. Most international reports will only indicate whether there is a criminal record, and will rarely contain more specific information about the record.

    Report Permissibility: Certain countries, like Latvia and Albania, do not permit background checks, and Checkr may not learn whether a background check is permitted by that particular country until we receive a response from the applicable government. If a report is not permitted, you will not be charged for the background check.