• Account Hierarchy Management User Guides

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    connection.png Please note: These Account Hierarchy User Guides are for our customers who have Account Hierarchy Management enabled. If your account is not yet using this feature, please refer to our Checkr Dashboard User Guides.

     

    Checkr Account Hierarchy Management allows you to structure your Checkr Account to match your business model. Checkr provides the tooling to define any number of `nodes`, in any parent-child configuration. These `nodes` are posted to your Checkr Account using the Checkr API through the `hierarchy` endpoint, which allows you to update your Account’s structure at any point in the development of your business.  

    Once your hierarchy is defined, use it to structure Checkr’s features.

    • PAMs and Packages may be assigned at the node level, allowing you to manage their application throughout your business.
    • Users’ roles and restrictions are also assigned to nodes, allowing you to control user roles by business unit.
    • Nodes and their parent nodes are listed on Checkr Reports and Invoices, allowing you to better analyze the rate and type of background checks ordered by business unit.

    Release Timeline

    This functionality is available to all customers, and will be the new Checkr standard after all existing accounts have been transitioned to this new working model. 

    Work Locations will be required for all accounts when ordering background checks from the Checkr Dashboard or through the Checkr APIs.

    All other features of the Account Hierarchy Management model, (user restrictions, enhanced billing reporting, reusable packages and PAMs), are optional.

    Features

    Hierarchy

    A Hierarchy is a series of Nodes that model an Account, and represent the customer’s business with respect to their hiring and BGC needs. Customers may define their Hierarchies using either the Checkr Dashboard (for flat hierarchies with fewer than 150 nodes), or the Checkr APIs (for more complex structures).

    Nodes

    Nodes are individual entities of the Account Hierarchy, as defined within Checkr. Nodes can be assigned to Packages, PAMs, and Users using the Checkr Dashboard.

    Work Location

    Work location is a city-state pair that defines where your candidate will be employed. State is required; city is optional. We recommend that both be included when initiating new background checks to ensure more accurate compliance.

    Work location is a required field for all Checkr Accounts when ordering a background check using the Dashboard or through the API. Work location is used both as a pointer for criminal searches and as a means to determine compliance needs. 

    Use the Checkr Dashboard to add a work location when issuing an invitation to your candidates.

    State is also required and City optional when using the Checkr API to order background checks using the /invite or /report endpoints. 

    Working with Account Hierarchies

    Use the Checkr Dashboard to define simple hierarchies, assign Adjudication Matrices and Packages to Nodes, and assign Users to Nodes, 

    Define your Hierarchy

    Use the Account Settings > Account Hierarchy page to build simple hierarchies of multiple Nodes. Use the Checkr APIs to build Hierarchies of greater than 150 nodes, or with parent-child relationships between nodes.

    Assign Nodes to Packages

    With Account Hierarchy, Packages are account-level objects and can have any number of Nodes assigned to them. Use this feature to standardize and streamline the Packages used across your organization.

    Packages can be assigned at any level of the hierarchy and can be endlessly reused within an account.

    Child nodes may be assigned Packages, and will inherit any Packages assigned to their parent.

    Packages can be managed only in the Dashboard. Use the Home page to assign Nodes to Packages.

    Assign Nodes to Adjudication Matrices

    Adjudication Matrices are account-level objects and may have any number of nodes assigned to them. This can be used to help you standardize your Matrices across your organization.

    Adjudication Matrices can be assigned at any level of the hierarchy and can be endlessly reused within an account. 

    When ordering background checks, Checkr will apply the first Adjudication Matrix it encounters when stepping up the Account Hierarchy from the originating node. A background check ordered from a child node will use the child’s associated Adjudication Matrix, if one is available, even if its parent node is associated with a different Matrix.

    Adjudication Matrices can be managed only in the Dashboard.

    Grant User permissions

    Users may be assigned to multiple nodes, which may live on different branches or at different levels in your hierarchy. Assigning a user to a node grants them access to that node and to its children.  

    Checkr Account Admins may assign nodes to other users on the account. These users will then be restricted to seeing only Reports from the nodes to which they have access. 

    Users with notifications enabled will only receive notifications from their assigned nodes.

    Account Admins have access to all nodes within an account.

    Admins may also assign nodes assigned to them to Packages and PAMs.

    Order Reports

    Search and filter reports based on the Node associated with the order (cost center), the Node’s parents in the Account Hierarchy.

    Add a work location when issuing an invitation to your candidates.

    See the Candidates page in these User Guides for more information.

    Review Invoices

    Checkr invoices include two columns specific to Account Hierarchy Management: Cost Center and Hierarchy. 

    • Cost Center is the name of the node associated with the background check.
    • Hierarchy is a list of the Cost Center's parent, its parent’s parent, and all the way up the tree until a root node is reached.

    These two columns are also present in the Invoice Details CSV. Use these columns’ data to filter your invoices by any node or level of the hierarchy.

  • Account Hierarchy > Home

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    connection.png Please note: These Account Hierarchy User Guides are for our customers who have Account Hierarchy Management enabled. If your account is not yet using this feature, please refer to our Checkr Dashboard User Guides.

     

    The Home page allows you to review and manage your Packages. Use this page to:

     

    Review Packages

    The Home page lists your available Packages and the Screenings they include. Each Package listed shows the Screenings included within it.

    Screenings: Screenings are the different types of background checks that Checkr performs. Select only Screenings that are meaningful to your organization and the specific position(s) you are trying to fill. For example, before you select a Motor Vehicle Report check, check to ensure the types of information returned will help you make informed decisions.

    For more information, see the Screening Types section of the Checkr Help Center.

    Packages: Packages are groups of Screenings that enable you to evaluate pools of candidates using different criteria. A Package (or group of Screenings) should be driven by the specific duties of the position. For example, you may want to include Motor Vehicle Report checks for all new hires, but employment verifications only for certain hires.

    Packages also define the number of aliases generated from the SSN Trace that will be used for subsequent Checks. Work with your Checkr Customer Success manager to determine the number of candidate aliases you wish to use.

    For more information, see Which checks are included in my background check package?

    Use this page to review your Packages, and manage the nodes assigned to those Packages.

    Note: The Home page is visible only to users with the required permissions. Work with your Admin to gain access to this page.

    HierarchyHome.png

    Assign Nodes to Packages

    With Account Hierarchy, Packages are account-level objects and can have any number of Nodes assigned to them. Use this feature to standardize and streamline the Packages used across your organization.

    Note: Child Nodes inherit Packages from their parent and aggregate them with any Packages added to themselves.

    Click Assign Nodes for a selected Package to open a window listing any Nodes currently assigned to the Package.

    HierarchyHomeAssignNode.png

    Use this window to assign new Nodes to, or remove Nodes from the selected Package.

    • Use the Search Node List field to search for Nodes within your Hierarchy. You may search for Nodes by Name or by custom ID.
    • Use the Show only selected nodes checkbox to list only Nodes currently assigned to the Package.
    • Select the Nodes you wish to assign to the Package.
    • Checkr will ask you to confirm your selection.
    • Click Yes to confirm and save your changes.

    Live and Test environments

    You may use this and all other landing pages in the Checkr Dashboard to switch between your Live and Test environments. Use the Live / Test buttons in the upper left corner of the page to toggle between them.

    Checkr provides two environments for each new account: Live, and Test

    The Test environment is provided to test API integrations. It is not designed for use by Dashboard-only customers, and will not provide test data for any actions originating within it. 

    If you are using the Checkr API in addition to the Dashboard, Please see Using the Test environment in our API documentation for more information on working with test accounts.

    For more information, see Set up your Account in the Getting Started section of the Help Center.

     

     

     

  • Account Hierarchy > Candidates

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    connection.png Please note: These Account Hierarchy User Guides are for our customers who have Account Hierarchy Management enabled. If your account is not yet using this feature, please refer to our Checkr Dashboard User Guides.

     

    The Candidates page provides access to all candidate information included in your Checkr account, and allows you to manually invite new candidates or initiate new background checks. Use this page to:

     

    Search for candidates

    Use the Candidates page to search for and manage your candidates. The default view includes search parameters and a list of all candidates at any stage in the background check process in your company’s Checkr account.

    You can search for candidates by Keyword, Status, Adjudication, Node Name, Node ID, Compliance Geo, Packages, Monitor Type, Report Date, Invitation Status, and Date of Birth. To see all search parameters, click the show advanced filters in the lower right corner of the search panel.

    Note: Compliance Geo is calculated based on Work Location.

    HierarchyCandidatesAdvanced.png

    Candidates are listed below the search panel. Click Date to sort candidates by the date their background check was initiated. Click a candidate in the list to view their report.

    HierarchyCandidates.png

    Click Export to CSV to download a CSV file of generated reports for the selected date range. When complete, a link to download the file will be sent to the email address listed for your account.

    HierarchyCandidatesExportCSV.png

    Initiate background checks

    The Candidates page also allows you to create a manual order, or invite candidates by email using the Checkr-Hosted Apply Flow.

    • Checkr-Hosted Apply Flow allows you to initiate background checks for multiple candidates simultaneously, by issuing an email invitation to those candidates to enter their PII, and participate in the process.
    • Manual Orders allow you to initiate single background checks by manually entering candidate PII yourself.

    Once the candidate has accepted the invitation and completed the background check, you may click into and view their Report from the Candidates page.

    Checkr recommends the Checkr-Hosted Apply Flow over manual orders. The Checkr-Hosted Apply Flow helps you to remain compliant with FCRA suggestions by offering Checkr best practices recommendations for both the PII requested from the candidate, and the forms and disclosures presented to them.

    IMPORTANT: Prior to using the Checkr-Hosted Apply Flow, review the specific copy included on each page presented to your candidates. While Checkr provides template language designed to cover the most common background check compliance rules and regulations, by law, candidate consent is ultimately your responsibility. Work with your legal department to ensure that you maintain compliance with any laws specific to your company’s practice. If you have specific language changes you’d like incorporated into your candidate workflow, contact Checkr Customer Support.

    For more information on issuing invitations to candidates, see Order a Report in the Checkr Help Center.

    Invite single or multiple candidates

    Use the Order background check option to generate invitations to individual or multiple candidates for selected Packages. 

    • Click Order background check.
    • Enter a Node from which the invitation will be sent. (This field accepts both Node Name and Custom ID, and will auto-complete when you start typing.)
    • Select a Work Location. After a Node and Work Location have been selected, all Packages assigned to that Node will be listed. For Admin users, all Packages will be listed.
    • Select a Package. 
    • Enter up to 25 email addresses to which the invitation will be sent, and click Send Invitations.

    HierarchyCandidatesSendInvitations.png 

    Emails with an invitation link will be sent to the listed candidates. By default, Checkr will resend the invitation every day for seven calendar days until the candidate completes the background check authorization. Contact Checkr Customer Support to change the number of days invitations will be sent.

    After you invite a candidate, their name will appear in the Candidates page with Invitation Sent as their status. This status will remain for 7 days, or until the candidate responds. After 7 days, their status will change to Expired

    Manually order reports

    The Candidates page also allows you to manually enter candidate information necessary to run a background check. Use this option to generate a background check without requiring the candidate to enter their information through Checkr’s Candidate Portal.

    Note: Manual orders require your certification that proper authorization has been obtained from your candidate(s) and are therefore not enabled by default. Contact Checkr Customer Support to enable manual orders.

    To order a background check manually:

    • From the Candidates page, click +Manual Order.
    • In the window that opens, enter a Node, select a Work Location and a Package. (All Packages assigned to that Node will be listed. For Admin users, all Packages will be listed.) Enter the candidate's information, and click Continue.

    HierarchyCandidatesManual1.png

    HierarchyCandidatesManual.png

    • In the panel that opens, select whether to send the completed report to the candidate, select the checkbox to confirm that you have collected the candidate's authorization to run the background check, and click Submit to initiate the report.

    Authorization Certification Required: By law, it is your responsibility to collect a candidate’s consent to run a background check. Checkr requires clients submitting candidate information manually to certify that they have complied with applicable consumer reporting laws and regulations governing the timing of requesting a background check. Manual orders will not be accepted unless you check the box beneath the certification language. For more information on collecting proper consent, see Disclosure and authorization: gaining consent to run background checks in the Checkr Help Center.

    Review reports

    Use the Candidates page to click down into a specific report. Report views are available as soon as a report has been created. Reports include the candidate’s PII, any exceptions presented to the candidate, and select background check information (including package and date created). Candidates with no reports will show a status of no report and candidates with multiple reports will show a drawer that opens to all of their reports.

    For more information, see Reports.

     

  • Account Hierarchy > Reports

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    connection.png Please note: These Account Hierarchy User Guides are for our customers who have Account Hierarchy Management enabled. If your account is not yet using this feature, please refer to our Checkr Dashboard User Guides.

     

    Reports are the heart of the Checkr user experience. Use this page to: 

     

    Review Reports

    Checkr generates legally compliant background Reports that include records returned for your selected Screenings. Reports follow a simple, linear, color-coded format to enable your adjudication team to quickly and easily review the information included within them. 

    Use the Candidates page to search for and view candidate Reports. Click anywhere in a candidate row to open the Report and review the personally identifiable information (PII) entered, any exceptions presented to the candidate, and the status and findings of the report.

    To view a report, click Go to report for the selected candidate.

    HierarchyReportConsider.png

    Reports are divided into the following sections:

    • Candidate information: Information about the candidate, including name, date of birth, work location, and the time at which the candidate was created in your account.
    • Report information: Information about the Report that was run, including the initial and any subsequent ETAs, as well as an option to add a tag to the Report or download a PDF copy. If the candidate went through the Checkr-Hosted Apply flow, a copy of the authorization and disclosure forms may also be selected from the Download PDF button.
    • Actions: Lists completed actions in this candidate’s Adverse Action process, if any, and provides buttons to allow you to Engage the candidate, begin the Pre-Adverse Action process, or Cancel Adverse Action (if the Post Adverse Action email has not yet been sent).
    • Exceptions, Aliases, and Addresses: Additional details about the Report, including exceptions that prevent the candidate from being verified.
    • Screenings and Statuses: Lists all screenings that have been processed for a given Report and uses color-coded formatting to indicate individual screening results. 

    Status

    Reports list the status of each Package individually and include a summary status, both at the top of the page and in the Report Information section.

    • Pending: The Report is processing. The length of time to finalize is dependent on the Screenings run but is usually within 2-3 days. Manual County Criminal Records Checks may take significantly longer to complete. For more information, see "Why is the background check taking longer than expected?"
    • Clear: The Report is complete and either does not contain adverse information on any of the screenings or includes information that was filtered out by your MVR rules or Positive Adjudication Matrix settings.
    • Consider: The Report is complete and contains some adverse information to evaluate. This information may include criminal records, Motor Vehicle Reports that violate one or more insurance considerations, or a mismatch in the Employment/Education verification.
    • Dispute: The Report is complete, and the candidate has contacted Checkr to contest its accuracy. Adjudication cannot proceed while a Report status is in Dispute, and Adverse adjudications made prior to the dispute must be reinitiated if the candidate still does not qualify upon the conclusion of the Dispute. You will be notified by email when a reinvestigation concludes, which may take a maximum of 30 days.
    • Suspended: The Report is incomplete or information in the Report cannot be verified, and 7 days have passed since Checkr requested additional information and received no response from the candidate. Once the requested information is provided, the Report is reinitiated and its status updated to Pending. For more information on why Reports may be suspended, see Exceptions: Missing information from candidates.
      Note: Some incomplete Reports will be listed as Consider if they contain information within them that merits the Consider status. For example, if the MVR is Suspended but the county check is Consider, the overall Report status will be Consider.
    • Canceled: After some time, the report automatically changes to Complete status and screenings cancel. If you want the report to complete in its current state, you can use the Complete Now feature.

    An Invitation information section is included for candidates who have not yet responded to the invitation. It lists the time at which the invitation was sent, the time at which it expires, and includes a button to Cancel Invitation, if desired. 

    Exceptions

    Exceptions occur when information submitted by a candidate cannot be verified. This information may include their name, date of birth, Social Security Number, driver license number, or any other candidate-submitted information. 

    When an exception occurs, Checkr automatically sends the candidate an email notification that includes an upload link for providing documents securely. To resolve exceptions, candidates are asked to upload the required documents within 7 days. If the candidate submits the required document within 30 days of receiving the request, suspended reports can update and process. After some time, the report automatically changes to Complete status and screenings cancel. If you want the report to complete in its current state, you can use the Complete Now feature.

    Details about the exception are included in the Report in an Exceptions section, which shows what information was requested, a statement confirming a request was sent to the candidate, a link to upload the required documents, the date of the request, and the date when the Report will be suspended if the candidate does not respond.

    Checkr will review uploaded documents within 24 hours. Once all exceptions are resolved, the Report will restart processing. This is indicated in the Exceptions section by a green check and the exception alert being greyed out. If a document is rejected, the reason will be displayed.

    For more information, see Exceptions: Addressing data discrepancies in reports in the Checkr Help Center.

    If a candidate does not receive the Checkr automated email to correct the exception, you may upload documents on their behalf, retrieve the link from their Report and send it to them, or refer them to the Candidate Portal to submit their information.

    Engage a candidate

    Once you’ve reviewed the Report and decided to continue with the hiring process, click Engage in the Actions section of the Report. The Engage feature allows you to capture important Screening metrics, like the number of Reports generated that resulted in a hire, those that resulted in an Adverse Action process and are pending review, and historic adjudication decisions.

    The Engage feature is used for reporting purposes only. No notification is sent to the candidate, and no information included in the Report is changed.

    Adverse Action

    When a Report contains information that may be contrary to your company’s hiring practices, click Pre-Adverse Action in the Actions section to initiate the Adverse Action process. The process will follow Checkr’s best practices, as customized by your Account Settings.

    Note: Both the Adverse Action email and support email or phone number must be configured for your Account before initiating any Adverse Actions. For more information, see Define email addresses for notifications in the Settings > Account Settings documentation.

    Initiate Adverse Action

    To initiate a Pre-Adverse Action:

    • In the Report under Actions, click Pre-Adverse Action.
    • Select the charges that prevent you from moving forward with the candidate. Select all that apply. At least one must be selected.
    • Confirm the number of days after which the Post-Adverse Action notification will be sent, and click Preview email.
    • Review the Pre-Adverse Action email that will be sent, and click Send Pre-Adverse Action notice.
    • A window will open, asking for confirmation of the action. Click OK to send the notice, and then click Done on the confirmation pane that opens.

    The default Checkr Adverse Action process includes the following steps:

    • Pre-Adverse Action email is sent to the candidate.
    • Waiting period begins (7 days by default).
    • Waiting period completes without a response from the candidate, and Post-Adverse Action notification is sent to the candidate.

    Note: When Checkr detects that a candidate lives (current zip) or works (assigned work location) in Los Angeles City or New York City, we automatically provide customers with our individualized assessment Adverse Action flow. We do this to help you meet your Adverse Action responsibilities in those cities where "showing your work" is required. The tool allows you to: (1) show your work in a free form text field (alters the copy of the pre/post notices); (2) upload the city-issued assessment forms for LAC/NYC (we link to them); or (3) skip the individualized flow altogether. We currently allow the skip functionality because this "show your work" requirement has some exceptions written into the law (for example: the number of employees).

    For more information, see Individualized Assessment: how to make hiring decisions when reviewing adverse information in the Checkr Help Center.

    Cancel Adverse Action

    The Adverse Action process may be cancelled in one of two ways:

    • The candidate may respond with a dispute. This will change the status of the Report to  Disputed, and cancel the Adverse Action process.
    • If the candidate provides compelling information to you, the employer, the Adverse Action process may be halted by clicking Cancel Adverse Action.

    If a candidate provides compelling evidence that makes you reevaluate the information returned in the Report, click Cancel Adverse Action to end the process. The Cancel button will appear in the Actions pane where the Engage and Pre-Adverse Action buttons were located before the Adverse Action was initiated.

    Cancelling the Adverse Action will cancel the Post Adverse Action email and allow you to Engage the candidate.

    For more information, see The Adverse Action process: deciding not to move forward with a candidate in the Checkr Help Center.

    Order a second Report

    Checkr allows you to order a new Report for an existing candidate. Click Order new report at the top right of the Report to open a window in which you can enter a Node, select a Work Location, select a Package, and request a new Report for the candidate. 

    HierarchyReportOrderNew1.png

    New Reports will be generated using only the candidate information entered for the original Report and cannot include Packages that require additional information. For example, if the first Report did not require the candidate’s driver license information, you may not select a Motor Vehicle Report Package for the new Report.

    Note: To protect against accidental Report duplication, and the resultant charge incurred, Checkr does not allow more than three Reports to be requested for a single candidate within a 24-hour period. For more information, see Can I request multiple reports for a candidate? in the Checkr Help Center.

    To run the same Report for a candidate at set intervals, use Checkr Subscriptions.

    Add a Subscription

    Subscriptions allow you to run recurring Reports on a candidate.

    To run Subscriptions, you must first obtain evergreen consent from the candidate. This is a one-time consent informing the candidate that you will run background checks on an ongoing basis. Many companies include this in their initial authorization form, but others use a new disclosure each time. Check with your counsel for state-by-state guidance.

    Once evergreen consent has been obtained, click Subscriptions under Candidate information and define the Subscription.

    • Select the checkbox to certify that you have received evergreen consent from the candidate and then click Add Subscription.
    • Use the pulldown menu to select a Package.
    • Enter the Monthly interval at which the Subscription will be run. To run a Package annually, enter 12.
    • Enter a date for the First occurrence of the Subscription, which is the date when the first Report will be initiated.

    The Next occurrence field will automatically populate based on the Monthly interval entered. Check your work, and click Save. To add additional Subscriptions, click Add More Subscriptions and complete the information for each new row.

    HierarchyReportSubscription.png

    Subscriptions are run as batch jobs every 24 hours. Your Subscriptions are guaranteed to be run within 24 hours of your selected run date.

    Once Subscriptions are enabled, track candidates with active subscriptions from the Candidates page in the Dashboard. From the Search section, click on show advanced filters and select Monitor Type: Subscription.

    Note: From the Dashboard, Subscriptions must be managed individually. Use the Checkr API to mass subscribe or unsubscribe candidates from a given subscription.

    Enroll a worker in Checkr Continuous

    Checkr Continuous runs a monthly criminal or MVR check for pointers to new records, which may result in a Report. Unlike a Subscription, which generates a full Report at a defined cadence, Checkr Continuous generates a full Report only if new reportable information is found.

    Checkr offers two types of Continuous Checks:

    After you have engaged a candidate and obtained evergreen consent from them, use the Checkr Dashboard to enroll them in Checkr Continuous.

    Note: If you are new to Checkr Continuous, work with your Checkr Customer Success Manager to enroll multiple candidates simultaneously.

    From the Candidates page, select the candidate you wish to enroll. Note: Candidates must have completed a Criminal or MVR check before they may be enrolled in Checkr Continuous.

    • From their page, select the toggle for Continous Crim, or Continuous MVR, as appropriate.
    • Click the checkbox to certify that evergreen consent has been obtained, and click Enable.

    ReportsContinuousEvergreen.png

     

    Note: It is your legal obligation to manage your list of candidates enrolled in Checkr Continuous. You must obtain the required consent before enrolling them, and you must remove them from the service when they begin an Adverse Action process or are removed from your platform.

    Work with your legal counsel to ensure that your Continuous Check process remains compliant with all applicable laws and regulations.

    Unenroll a worker from Checkr Continuous

    When a candidate is no longer part of your workforce, it is your responsibility to manually unenroll them from Continuous Check. However, if you begin an Adverse Action process for the candidate using the Checkr dashboard, they will be automatically unenrolled.

    Work with your legal counsel to establish a working protocol for managing your unenrollment process.

    Manage Reports

    Checkr allows you to add Tags to a Report, download a shareable PDF, and review the actions taken during Report generation.

    Add Tags

    The Report Information section allows you to Add a tag to the Report. Add Tags to easily search for Reports within the Checkr Dashboard. Once Tags have been added to a Report, a Tag filter will appear on the Candidates page.

    Download PDF

    The Report Information section also allows you to Download a PDF of the Report at any stage in the process. Use this to send your candidates a copy of their Report, or share a Report with others within your company. The Download PDF button also provides an option to Download Consent forms to provide your candidate.

    Review History

    The Reports page provides a history of actions taken during the generation of a Report, from initiation, through Engaging with the Candidate, or through any steps taken during the Adverse Action process.

    Click Show report log at the top of the report to open a pane listing these actions and the time and date on which they occurred. 

    Delete candidate data

    When requested to do so by your candidates, you may use both the Checkr Dashboard and the Checkr API to request that Checkr delete candidate data. 

    When requested, Checkr will remove the candidate’s email address and phone number from our candidate records. 

    After deletion, the candidate will no longer be able to access the Candidate Portal, and the candidate’s data will be deleted for the requesting customer account.

    Use the Checkr Dashboard to delete candidate data

    To delete candidate data from our database, open the candidate's report, then click Delete Candidate Data in the Candidate information pane. You will be asked to confirm that you have received and verified the candidate’s request to delete their data. Click Delete Candidate Data to confirm the request.

    HierarchyReportDelete.png

     

  • Account Hierarchy > Continuous Services

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    When a driver is enrolled in Continuous MVR, the driver's license information is obtained from a previously completed MVR report (see Continuous MVR prerequisites). Invalid or stale PII may lead to enrollment rejections by the state. Continuous MVR errors can occur immediately after enrollment or up to 30 days after enrollment.

    Use the Continuous Services page to obtain a list of rejected drivers to facilitate subscription management. Checkr will provide a new list of rejected drivers once a month.

    Continuous Services dashboard

    The Checkr Dashboard’s Continuous Services page provides two tabs: Rejected Candidates, and Driver Record Reports (DL 414).

    • Use the Rejected Candidates tab to obtain a list of drivers rejected from Continuous MVR each month. Candidates may be listed both for automated un-enrollments (due to Adverse Action or other qualifying events) and for monthly enrollment errors.
    • Use the Driver Record Reports (DL 414) tab to obtain the required DL 414 document for each of your enrolled drivers. 

    ContinuousServices.png

    For rejected candidates, a CSV is generated on the first of each month which lists all drivers rejected the previous month, and the reason for their rejection. A “New” tag appears next to CSVs that have not yet been downloaded by any user on the account.

    The rejected drivers CSV includes the following information (when available):

    • Candidate ID (Checkr-assigned unique ID for the candidate)
    • Candidate name
    • Custom Candidate ID (optional customer-assigned unique ID for the candidate)
    • Subscription ID
    • Time candidate was subscribed
    • Time candidate was unsubscribed
    • Error reason
  • Account Hierarchy > Adverse Action

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    connection.png Please note: These Account Hierarchy User Guides are for our customers who have Account Hierarchy Management enabled. If your account is not yet using this feature, please refer to our Checkr Dashboard User Guides.

     

    The Adverse Action page allows you to view candidates involved in the Adverse Action process. Use this page to:

    Once found, click into the Report to manage the Adverse Action process.

     

    Search for candidates

    To search for candidates, enter a Keyword, select a Status, or enter a time frame during which the Adverse Action was in process (from Pre-Adverse Action to cancellation or Post-Adverse Action notification). Any combination of filters may be applied for the search.

    Compliance Geos are used to determine the default waiting period between Pre-Adverse Action and Post-Adverse Action notifications.

    Note: All listed Reports will include the date on which the Pre-Adverse action (and Post-Adverse Action, when applicable) notifications were sent or are scheduled to be sent.

    Available Status filters include:

    • Pending: The Pre-Adverse Action notice has been sent and the Post-Adverse Action notice is awaiting your approval. Once the required waiting period has passed, the pending Post-Adverse notification may be sent by clicking Send post-notice.
      • Note: This status is for MVR checks only. All other checks will list candidates awaiting Post-Adverse Action notices as Scheduled, not Pending.
    • Scheduled: The Pre-Adverse Action notice has been sent, and the Post-Adverse Action notice is scheduled based on the required waiting period. Unless the Report is disputed or the Adverse Action is cancelled, the Post-Adverse notification will be sent automatically on the scheduled date.
    • Complete: The Post-Adverse Action notice has been sent, or the Adverse Action has been cancelled, completing the Adverse Action process.
    • Dispute: The candidate has filed a dispute, initiating a reinvestigation by the Checkr team. If filed during the Adverse Action process, the dispute will automatically cancel any scheduled Adverse Action notification and suspend your ability to take action during the 30 day reinvestigation window.
    • Canceled: The Adverse Action process has been cancelled, either by you or Checkr.
    • Undeliverable: The Pre-Adverse Action email was undeliverable. Reports with this status require your manual intervention.
    • All: Returns a list of all candidates involved in the Adverse Action process, even those for whom the process is complete.
  • Account Hierarchy > Logs

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    connection.png Please note: These Account Hierarchy User Guides are for our customers who have Account Hierarchy Management enabled. If your account is not yet using this feature, please refer to our Checkr Dashboard User Guides.

     

    The Logs page provides a log of your API and Webhook calls. Use this page to:

    • Review and troubleshoot your implementation

     

    Click an individual call to view the details of that call and troubleshoot your integration.

    Logs can be used during your development cycle to review all API and Webhook calls for both successful and unsuccessful requests over time, and are helpful for seeing which calls dropped and why.

    To search for a specific call, enter a Resource ID for the call. This ID may be the unique `id` for the Candidate, Report, or Invitation used in the call. In the search results, click the call to open a detailed view.

    API Logs provide:

    • Summary (Timestamp, IP Address, API URL called, method used, status of the call, Content-Type, and User-Agent)
    • Request Query Parameters
    • Raw Request Body
    • Parsed Request Body
    • Response Body

    Webhook Logs provide:

    • Summary (timestamp, Webhook URL, status, and retry number, if applicable)
    • Raw Request Body
    • Response Body

    Note: API logs are not generated for Partner integrations or other OAuth accounts.

  • Account Hierarchy > Analytics

    Read More
    connection.png Please note: These Account Hierarchy User Guides are for our customers who have Account Hierarchy Management enabled. If your account is not yet using this feature, please refer to our Checkr Dashboard User Guides.

     

    Use Checkr Dashboard’s built-in Analytics to review and evaluate your background check process.

    Use this page to review volume, turnaround times, and impact for our most common screening types.

    Analytics tools

    In the Analytics page, your background check data is divided into the following tabs:

    • Overview
    • SSN Trace and Criminal Screenings
    • Motor Vehicle Records (MVR)
    • Health Checks and Verifications
    • Continuous Check
    • Adjudication

    These charts visualize your background check information, including volume, turnaround time, top candidate charges, adjudication breakdown, and exception types. Use this information to better understand your recruiting and adjudication process, your candidate profiles, and to provide a basis to fine tune your Positive Adjudication Matrix to increase efficiency within your teams.

    Charts available in your Analytics dashboard will vary by the number of candidates you screen, and the Checkr Packages or features enabled for your account.

    Use the sprocket icon at the far right of the tab to download the page as a continuous PDF, or to download the data included on the page as individual CSV files.

    Note: Ensure that your team consistently clicks the Engage button when finalizing the status of a candidate. If Engage is not selected, the data used to generate these charts will be inaccurate.

    Filters

    Each tab provides filters which allow you to customize your charts.

    Click Filters to open a window with a list of available options for the selected tab. Use listed options such as “is equal to”, “is blank”, “contains”, or “doesn’t end with” to define your filters, then click Run to regenerate the chart.

    Multiple conditions may be used to define more complex filters, if desired. Please note that filter selections will not persist across tabs, and will not be saved between sessions.

    Available filters vary by chart, and may include:

    • Date range: The date range for which data will be returned.
    • Package: The Package data to return.
    • Candidate Geo: The candidate’s Geo or Work Location.
    • Node name: The name of the Node for which data will be returned. Node name is available only to accounts with Account Hierarchy enabled.
    • Node ID: The Node for which data will be returned. Node ID is available only to accounts with Account Hierarchy enabled.

    Downloading data

    Checkr allows you to download the data displayed in these charts to a CSV.

    To download data, click the value or chart you wish to download. A window will open displaying the data generating the value or graph clicked as a raw spreadsheet. Click Download Results to open a window allowing you to select download format and options, and to set a filename.

    • File Format: Select the file format for your download. Options include TXT (tab-separated values), Excel Spreadsheet, CSV, JSON, HTML, Markdown, and PNG.
    • Results
      • With visualization options applied: downloads the value or chart as displayed in Checkr Analytics.
      • As displayed in the data table: downloads the raw spreadsheet data generating the visualization.
    • Values
      • Formatted: rounds large numbers, and includes special characters (like %).
      • Unformatted: applies no special formatting to raw data.
    • Limit
      • Results in Table: downloads only the results displayed in the selected table (limited to 500 rows).
      • All Results: downloads all results.
      • Custom: allows you to set the number of rows to download.

    Overview tab

    The Overview tab provides an overview of reports generated for your account during the selected date range, their completion and adjudication rate and turnaround times, and the report outcomes.

    These charts help you understand your background check process in terms of volume and turnaround time. An increase in turnaround time or unusual peaks and valleys in Report volume may indicate issues with your background check process.

    If you notice unusual spikes or trends in these Reports, drill down into the factors that might cause them. Are there variations by hiring department? By candidate pool? Or by geolocation?

    Volume

    Overview Volume provides the following charts: 

    • Invitations completed: Lists the number of invitations created through the Checkr Hosted Apply Flow which were completed by candidates, and the number of invitations completed as a percentage of the number created. This value will be empty for customers who do not use the Checkr Hosted Apply Flow.
    • Reports completed: Lists the total number of Reports completed during the selected date range, and the number of reports completed as a percentage of the number created.
    • Reports adjudicated: Lists the number of Reports completed and adjudicated during the selected date range, and the number of reports adjudicated as a percentage of the number completed.
    • Report status & Report status by day: Charts the number of reports created during the selected date range, and their current status (Complete, Dispute, Pending, or Suspended). Breaks the results out by day for the selected date range.
    • Report outcome & Report outcome by day: Charts the number of reports created during the selected date range, and their current result (Clear, Consider, or other). Breaks the results out by day for the selected date range.

    Turnaround Time

    Overview Turnaround Time provides the following charts: 

    • TAT summary: Lists the average turnaround time in days for invitations, reports and adjudication.
      • Tat Metrics: The metric reported for the row, minimum, median, average, 90th percentile, or maximum.
      • Invitation: The time from an invitation’s creation to its completion by the candidate.
      • Report: The time from a report’s creation to its completion.
      • Adjudication: The time from a report’s completion to its first adjudication decision.
    • TAT drilldown: Lists the turnaround time for all reports created during the selected date range, broken out by turnaround time (in hours) for the report’s invitation completion, the report’s completion, and its adjudication. (Reports without Invitations, or without Adjudication, will be blank for those columns.)
    • Report TAT distribution: Shows the distribution of Turnaround Times (in days) for Reports created within the selected date range.
    • Report TAT by Package: Shows the distribution of Turnaround Times (in days) by Package for Reports created within the selected date range.
    • Pending and Suspended reports due to unresolved candidate exceptions: Lists the exception types for long pending and suspended reports, and the number of reports that are pending or suspended as a result of these exceptions. For more information, see Exceptions in the Checkr Help Center.

    Note: Information included in this report will not include data from the most recent 24 hours. For example: If your date range is for the past week, data returned in this chart will not include any changes made to the reports over the last 24 hours.

    • Exception Type: The unresolved candidate exception responsible for the screening’s Pending or Suspended status.
    • Pending Reports Created: The number of reports created during the selected date range which are currently Pending.
    • Suspended Reports Created: The number of reports created during the selected date range which are currently Suspended.
    • Average Days since Report Creation: The average number of days since the report was created.

    SSN Trace and Criminal Screenings tab

    The SSN Trace and Criminal Screenings tab provides an overview of SSN Trace and Criminal Screenings included in reports generated for your account during the selected date range, their completion and turnaround times, and the screenings’ outcomes. This tab also includes a map of all counties within the US, color coded to County Criminal search turnaround times within those counties.

    SSN Trace And Criminal Screenings Volume

    SSN Trace And Criminal Screenings Volume provides the following charts: 

    • Screenings created: The number of SSN Trace and criminal screenings ordered during the selected date range.
    • Screenings Pending: The number of SSN Trace and criminal screenings which are currently Pending, also shown as a percentage of the total number of criminal screenings created during the selected date range.
    • Screenings Consider: The number of SSN Trace and criminal screenings which are complete and listed as Consider, also shown as a percentage of the total number of criminal screenings created during the selected date range.
    • Screenings created by day: The number of criminal screenings created during the selected date range, broken out by day and by criminal screening type: County Criminal Records Check, Sex Offender Registry Check, Federal Criminal Records Check, SSN Trace, Federal District Criminal Check, State Criminal Records Check, Global Watchlist Records Check, Municipal Criminal Records Check, National Criminal Database Check.
    • Screenings status: The status of SSN Trace and criminal screenings created during the selected date range, shown both as a total and as a percentage of all criminal screenings created for the date range. Status is broken down into Complete, Pending, and Suspended.
    • Complete screenings by day: The number of SSN Trace and criminal screenings created during the selected date range, which have completed, broken out by screening type and day created.
    • Pending screenings by day: The number of SSN Trace and criminal screenings created during the selected date range, which remain Pending, broken out by screening type and day created.
    • Criminal screenings outcomes: Outcomes (Clear or Consider) for criminal screenings created during the selected date range, broken out by screening type.
    • Clear criminal screenings by day: Lists the number of criminal screenings created per day which resulted in a Clear outcome, broken out by screening type.
    • Consider criminal screenings by day: Lists the number of criminal screenings created per day which resulted in a Consider outcome, broken out by screening type.

    SSN Trace And Criminal Screenings Turnaround Time

    SSN Trace And Criminal Screenings Turnaround Time provides the following charts: 

    • County Criminal Check TAT in hours: Maps the average turnaround time for all criminal screenings by US county. Average turnaround time is shown on a scale from blue to red, with light blue for counties with the shortest turnaround times, and bright red used for closed counties or counties with TAT longer than 10 days. White indicates counties with no available data.
    • County TAT in hours: Lists the average turnaround time for criminal screenings by US counties.
    • Screenings TAT summary: Lists the minimum, average, median, 90th percentile, and maximum turnaround time (from screening creation to completion) for each screening type initiated during the selected date range.
    • Screenings TAT drilldown: Lists each report including an SSN Trace or criminal screening created during the selected date range by Report ID. Itemizes the SSN Trace or criminal screenings included on each report, the timestamp for when they were created and completed, and the turnaround time in both days and hours.

    Motor Vehicle Records (MVR) tab

    The MVR tab provides an overview of Motor Vehicle Records included in reports generated for your account during the selected date range, and their completion rate and outcome. This tab also includes a map of all states within the US, color coded to MVR search turnaround times within those states.

    MVR Volume

    MVR Volume provides the following charts: 

    • MVRs created: The total number of MVR screenings included in reports for the selected date range, and the total number of MVRs completed for that set.
    • MVRs created by day: The total number of MVR screenings included in reports for the selected date range, broken out by day.
    • MVR status: The current status (Complete, Pending, or Suspended) for all MVR screenings included in reports created during the selected date range.
    • MVR status by day: The current status for all MVR screenings created during the selected date range, broken out by report creation date.
    • MVR outcome: The outcome (Clear or Consider) of all completed MVR screenings created during the selected date range.
    • MVR outcome by day: The outcome (Clear or Consider) of all completed MVR screenings created during the selected date range, broken out by report creation date.

    MVR Turnaround Time

    MVR Turnaround Time provides the following charts: 

    • State MVR TAT in hours and DMV closures: Maps the average turnaround time for all MVR screenings by US state. Average turnaround time is shown on a scale from blue to red, with light blue for counties with the shortest turnaround times, and bright red for closed counties or counties with TAT longer than 10 days. White indicates counties with no available data.
    • State TAT in hours and DMV closures: Lists the average turnaround time for MVR screenings by US state. Also lists whether the state’s DMV is closed or has been closed within the last 30 days, and for how long. Lists the reason for closure, if available.
    • MVR TAT summary: Lists the minimum, average, median, 90th percentile, and maximum turnaround time (from screening creation to completion) for each MVR screening run by the account.
    • MVR TAT drilldown: Lists each report including an MVR screening created during the selected date range by Report ID. Itemizes the timestamp for each MVR’s creation and completion, and the turnaround time in both days and hours.

    Health Checks and Verifications tab

    The Health Checks and Verifications tab provides an overview of Health Checks and Employment and Education Verifications included in reports generated for your account during the selected date range, their completion rate and turnaround times, and the report outcomes.

    Health Checks & Verifications Volume

    Health Checks & Verifications Volume provides the following charts: 

    • Drug Checks created: The number of Drug Checks ordered during the selected date range, and the number of those ordered which have completed.
    • Health Checks created: The number of Occupational Health Checks ordered during the selected date range, and the number of those ordered which have completed.
    • Education created: The number of Education Verifications ordered during the selected date range, and the number of those ordered which have completed.
    • Employment created: The number of Employment Verifications ordered during the selected date range, and the number of those ordered which have completed.
    • Health Checks & Verifications created by day: The number of Health Checks & Verifications created during the selected date range, broken out by day and by screening type: Drug Check, Education Verification, Employment Verification, or Occupational Health Check.
    • Health Checks & Verifications status: The status of Health Checks & Verifications created during the selected date range, shown both as a total and as a percentage of all similar screenings created for the date range. Status is broken down into Complete, Pending, and Suspended.
    • Complete Health Checks & Verifications by day: The number of Health Checks & Verifications created during the selected date range, which have completed, broken out by screening type and the day created.
    • Pending Health Checks & Verifications by day: The number of Health Checks & Verifications created during the selected date range, which remain pending, broken out by screening type and day created.
    • Health Checks & Verifications outcome: Results (Clear or Consider) for Health Checks & Verifications created during the selected date range, broken out by screening type.
    • Clear Health Checks & Verifications by day: The number of Health Checks & Verifications created per day which resulted in a Clear outcome, broken out by screening type.
    • Consider Health Checks & Verifications by day: The number of Health Checks & Verifications created per day which resulted in a Consider outcome, broken out by screening type.

    Health Checks & Verifications Turnaround Time

    Health Checks & Verifications Turnaround Time provides the following charts: 

    • Health Checks & Verifications TAT summary: Lists the minimum, average, median, 90th percentile, and maximum turnaround time (from screening creation to completion) for each Health Check or Verification initiated during the selected date range.
    • Health Checks & Verifications TAT drilldown: Lists each report including a Health Check or Verification created during the selected date range by Report ID. Itemizes the Health Check or Verification included on each report, the timestamp for when they were created and completed, and the turnaround time in both days and hours.

    Continuous Check tab

    The Continuous Check tab provides an overview of the number of candidates enrolled and unenrolled in Continuous Check for the selected date range, the Continuous Check data sources which triggered reports for these candidates, and their adjudication results.

    Continuous Check

    Continuous Check Overview provides the following charts: 

    • Active Continuous Checks: The total number of candidates who are currently enrolled in Continuous Check.
    • Continuous Checks enabled: The number of candidates enrolled in Continuous Check during the selected date range.
    • Continuous Checks disabled: The number of Continuous Checks disabled during the selected date range.
    • Enrollments by week: The number of Continuous Checks enabled by week.
    • Unenrolled by week: The number of Continuous Check enrollments cancelled during the selected date range. Enrollments may be cancelled for one of two reasons:
      • Enrollment is manually cancelled by the customer.
      • The candidate has a report with adjudication status Post-Adverse Action.

    Reports

    Continuous Check Reports provides the following charts: 

    • Continuous Check report funnel: Shows the transition of reports created during the selected date range through the Continuous Check process
      • Reports created: The total number of Continuous Check reports created within the specified date range.
      • Reports completed: The subset of reports created which completed during the specified date range.
      • Reports Consider: The subset of reports created which completed with a report status of Consider.
      • Reports Adverse Actioned: The subset of reports completed with a status of Consider which were adverse actioned.
      • Unenrolled: The number of candidates unenrolled in Continuous Check either by the customer or as the result of a Post-Adverse Action decision for that candidate.
    • Continuous Check data sources: Shows the origin of data triggering a new report during the selected date range for candidates enrolled in Continuous Check.

    Adjudication tab

    The Adjudication tab provides an overview of your adjudication systems for reports generated for your account during the selected date range. These charts include both an overview of reports created and adjudicated, and more detail on specific adjudication tools: PAM, Assess, and MVR Rules.

    Use these charts to determine which charges are most frequent for your candidate pool and which most often result in Adverse Actions. This information can then be used to determine if Assess or your Adjudication Matrix should be adjusted to better streamline the adjudication process. It can also be used to determine if your team is evaluating candidates fairly and consistently across different geolocations.

    Report Adjudication

    Report adjudication provides the following charts: 

    • Reports completed: The number of reports created during the selected date range, both as a raw number and as a percentage of reports created.
    • Reports adjudicated: The number of reports created during the selected date range which have been adjudicated (Engaged, Pre-Adverse Actioned, or Post-Adverse Actioned), both as a raw number and as a percentage of reports completed.
    • Reports unblocked by PAM or Assess: The number of reports created during the selected date range and unblocked by PAM or Assess, both as a raw number and as a percentage of reports completed.
    • Reports are considered “unblocked by PAM” if all reportable charges are hidden by PAM, and the report is given the status Clear. A report is defined as “unblocked by Assess” if report status is “Consider” and the Assess label is "Eligible."
    • Report funnel
      • Reports created: The total number of reports created during the selected date range. This number includes both reports created manually, and those created as the result of a candidate completing their invitation.
      • Reports completed: The number of reports completed out of all reports created during the selected date range. Reports that have not been completed could be in progress/pending or suspended.
      • Reports Engaged: The number of Eligible reports with an Engaged adjudication decision.
    • Report lifecycle: Charts the lifecycle of reports created during the selected date range, from creation through completion and adjudication.
    • Report lifecycle summary: Lists the number of reports created during the selected date range, broken out by Status (Complete or Pending), Outcome (Clear or Consider), Assess Decision (Eligible, Escalated, or no decision), and Adjudication (if applied through the Checkr Dashboard or API).

    Criminal screening adjudication

    Criminal screening adjudication provides the following charts: 

    • Reports unblocked by PAM: The number of reports created during the selected date range for which all reportable charges were hidden by PAM, resulting in a report outcome of Clear.
    • Charges unblocked by PAM: Lists reports created during the selected date range unblocked by PAM, broken out by screening, charge category and subcategory, charge type, and whether or not the charge was dismissed.
    • Reports unblocked by Assess: The number of reports created during the selected date range for which the report outcome is Consider, and the Assess label is Eligible.
    • Charges unblocked by Assess: Lists reports created during the selected date range unblocked by Assess, broken out by screening, charge category and subcategory, and charge type.
    • Reports Adverse Actioned: The number of reports created during the selected date range which were subsequently Adverse Actioned.
    • Charges on Adverse Actioned reports: The list of all reported charges on Adverse Actioned reports, broken out by screening, charge category and subcategory, and charge type.

    Assess

    Assess overview provides the following charts: 

    • Assess start date: The date at which Checkr Assess was enabled for the account and first applied to a report.
    • Reports in pre-Assess benchmark: The number of reports created in the 3 months prior to the Assess start date.
    • Reports assessed in date range: The number of reports created in the selected date range that were completed and assessed.

    Assess Efficiency and Fairness impact

    Assess efficiency and fairness impact provides the following charts: 

    • Reduction in Consider reports requiring manual adjudication: Compares the number of Consider reports requiring manual adjudication for the three months pre-Assess and the selected date range. Percentage listed is calculated by (Post-Assess Rate - Pre-Assess Rate)/Pre-Assess Rate.
    • Reduction in Adverse Action rate of Consider reports: Compares the number of Consider reports resulting in an Adverse Action for the three months pre-Assess and the selected date range. Percentage listed is calculated by (Post-Assess Rate - Pre-Assess Rate)/Pre-Assess Rate
    • Consider reports requiring manual adjudication: Displays the percentage of Consider reports requiring manual adjudication for the three months prior to Assess and the selected date range.
    • Adverse Action rate of Consider reports: Displays the percentage of Consider reports resulting in Adverse Action for the three months prior to Assess and the selected date range.

    Assess TAT impact

    Assess Turnaround Time impact provides the following charts: 

    • Reduction in average manual adjudication TAT: Lists the reduction in average adjudication turnaround times from the three months prior to assess to the selected date range. Adjudication TAT is calculated as the time between a report’s completion and its first adjudication decision.

    Note: If a report is upgraded, any adjudication before the upgraded report is completed will not be included in the turnaround time listed here.

    • Reduction in % of adjudication over overall TAT: Displays the percentage reduction in overall turnaround time from the three months prior to Assess to the selected date range.
    • Average manual adjudication TAT: Displays the average number of hours from report completion to manual adjudication for the three months prior to Assess and the selected date range.
    • % of adjudication over overall TAT saved: Displays the percentage of reports’ turnaround time (from report creation to adjudication) required for adjudication for both the three months prior to Assess and the selected date range.

    MVR adjudication

    MVR adjudication provides the following charts: 

    • Reports with failed MVR rule: The number of reports created during the selected date range which included an MVR screening which resulted in a Consider outcome.
    • MVR rules applied: Lists the total numbers of reports created during the selected date range for each rule applied, and the MVR’s screening status (Complete or Suspended) and outcome (Consider or not available).

    Continuous Check adjudication

    Continuous Check adjudication provides the following chart: 

    • Reports Adverse Actioned: Lists the number of reports created during the selected date range which resulted in an Adverse Action as the result of a Continuous Check report, both as a raw number and as the percentage of reports completed.

    Manual adjudication

    Manual adjudication provides the following charts: 

    • Reports manually adjudicated: Lists the number of reports manually adjudicated (set to Engaged, Pre-, or Post-Adverse Action through the Checkr Dashboard) by your team.
    • Report volume and average TAT by adjudicator: Breaks out the number of reports processed and the average turnaround time by adjudicator.
    • Pre-Adverse Action rate by adjudicator: Breaks out the percentage of reports Adverse Actioned by each listed adjudicator.
  • Account Hierarchy > Account Settings

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    connection.png Please note: These Account Hierarchy User Guides are for our customers who have Account Hierarchy Management enabled. If your account is not yet using this feature, please refer to our Checkr Dashboard User Guides.

     

    The Account Settings page allows admins to manage their Checkr account and individual users to manage their account settings. Use this page to:

    Note: You may see different options than those described here depending on your Checkr user permissions. If you do not have access to an option you need, please contact your Checkr Customer Success representative for more information.

     

    Settings

    Use the Account Settings > Settings tab to edit account settings for your organization and select email notification preferences at the user level.

    Enter your Company information

    Checkr will populate these fields while enabling your account.

    • Company name: This name will appear in any candidate-facing emails issued from this account, as well as in the Candidate Portal for your candidates.
    • URI name: This slug will be used in the links for your candidates page.
    • Account Logo: This image will be used in candidate-facing emails.

    Define email addresses for notifications

    As part of the background check process, Checkr issues multiple email notifications to candidates. Use the Account Settings section of the Settings tab to define these email addresses.

    Note: Email addresses must link to your company and may link to a shared email account, allowing multiple people within your company to monitor and respond to these requests and replies.

    Enter an address for the following fields:

    • Support email: Enter the address that will be provided to candidates to contact you to supply evidence of rehabilitation or other context during the Adverse Action process.
    • Support phone: Enter the phone number that will be provided to candidates to contact you during the Adverse Action process.
    • Billing email: Enter the address that will be used by Checkr to contact you about invoices and other billing communications.
    • Adverse action email: Enter the address to be used to send pre- and post- Adverse Action notices on your behalf to candidates. This address will receive the undeliverable notices produced if an Adverse Action notice isn't deliverable to a candidate (if their email account has expired, or if the email address on file is inaccurate).
    • Technical Contact email: If your company uses the Checkr APIs for integration, enter your main point of contact for technical communications. Checkr will use this email address to contact you if there are any important issues or updates to the Checkr APIs.
    • Compliance Contact email: Enter the main point of contact to communicate with Checkr about compliance issues or updates. Checkr will use this email address to inform you of updates to candidate disputes, or if changes have been made to background check Reports.

    Adverse Action fallback

    If your Adverse Action email address is invalid, Checkr will attempt to notify you using the following sequence of email addresses defined in the Account Settings section of the Settings tab.

    1. User email for the account that initiated the Adverse Action
    2. Adverse Action email
    3. Support email
    4. Billing email
    5. Technical Contact email

    If no email address exists at the account level, the email notifying your company that the Adverse Action email is undeliverable will be sent to the listed email address for ALL users on the Checkr account with admin permission level or above. 

    HierarchyAccountSettingsSettings.png

    Set notification preferences

    Use the Your Email Preferences section in the Settings tab to select the content and frequency of your automated email notifications. This section of the page is available to all users within your Checkr account.

    The following notifications are available:

    • All report updates: Receive an email for any changes to report status.
    • Report created: Receive an email each time a new background report is created.
    • Report clear: Receive an email when a report completes with aClear status.
    • Report consider: Receive an email when a report completes with aConsider status, indicating that the report has something for you to review.
    • Report suspended: Receive an email when a report issuspended, meaning that Checkr contacted the candidate to provide additional information, but the candidate hasn't responded yet.
    • Report canceled: Receive an email when a report is canceled, meaning that all screenings in the report were canceled.
    • Report disputed: Receive an email when a report isdisputed, meaning a candidate has contacted Checkr to contest the report's accuracy. Checkr initiates a re-investigation for these candidates. At least 1 user must be subscribed at all times to receive these notices.
    • All report assessment updates: Receive an email for all changes to any report assessment.
    • Report assessment Eligible: Receive an email when a report assessment changes to Eligible.
    • Report assessment Review: Receive an email when a report assessment changes to Review.
    • Report assessment Escalated: Receive an email when a report assessment changes to Escalated.
    • Report assessments (daily digest): Receive a daily email itemizing all changes to report assessments.
    • All candidate updates: Receive an email when a candidate invitation is sent or expires.
    • Candidate invitation expired: Receive an email when aninvitation has expired because the candidate didn't complete the process within 7 days or the customer-specified period.
    • Candidate invitation sent: Receive an email every time aninvitation is sent to a candidate.
    • All Candidate Stories: Receive an email every time a candidate story is submitted.
    • Candidate stories submitted pre/post AA: Receive an email if a candidate story is submitted before an Adverse Action is initiated, or after the Pre-Adverse Action notice has been sent.
    •  

    Users

    Use the Users tab to view, edit, manage, or delete existing users, or to invite new users to your Checkr account.

    Note: Best practices suggest that you maintain at least 2 admin accounts for your organization. If there is only one admin account, and if that person leaves your company unexpectedly, no one will be able to access the Checkr Dashboard and manage your account.

    If there is no admin on the account, contact Checkr Customer Success to create an admin user account. 

    HierarchyAccountSettingsUsers.png

    Invite new users

    To add a user, enter their email address in the Enter email field and click Add User. Checkr will send an invitation to the user to confirm the new account creation and set up a password.

    Note: Checkr cannot add users to your account. Please be certain to create more than one Admin user for the account to protect against unexpected changes within your company.

    Assign roles to users

    Click Edit in the Roles column to assign roles to your users, and grant them permissions within the Checkr Dashboard.

    Individual users may have multiple Roles (such as Adjudicator AND Requester.

    Available user roles

    • Limited User: Can view the Candidates list. Cannot see candidate or report details. This role is automatically assigned to all new users on an Account.
    • Requester: Can access, send, monitor, and cancel invitations to initiate background checks. This role can add a screening to an existing package. This role can see the status of reports in the Candidates page, but cannot see the results of completed reports. This role can also see candidate documents and exceptions, but cannot see completed report details. Assign this role to recruiters who initiate background checks.
    • Adjudicator: Can see candidate and report details. This role can adjudicate Reports, engage candidates, and send Pre-Adverse Action notices to candidates. Assign this role to adjudication staff.
    • Restricted Admin: Available for Account Hierarchy enabled accounts only, this role has all permissions of Adjudicators and Requesters for candidates in their Account Hierarchy node. This role can invite users to the account, and assign non-Admin user roles. This role can add a screening to an existing package and rename/save the package for future orders. This role can also view invoices and change developer settings. This role cannot update billing or settings. Assign this role to administrators for sub-nodes on your account.
    • Admin: Has full access to all functionality within the Checkr Dashboard. This role can update account settings (including billing information), assign all roles to any users in the account. Admins are not restricted by the nodes assigned to them. Limit this role to core members of your team.

    Note: For security purposes, Checkr cannot adjust user permissions. Please contact the admin on your team to edit or add user roles for an account. By default, the first user on an account will always be an admin.

    Assign nodes to users

    Assign nodes to users to restrict their access to reports included in that node. Use this feature to streamline and manage your users’ account access. For example, nodes may be used to limit visible PII for specific users, manage adjudication loads across multiple groups, or define access to candidate data.

    Note: This option is available only for those accounts with node-based restriction enabled. Work with your Checkr Customer Success agent to enable this for your account.

    HierarchyAccountSettingsUsersNodes.png

    To use nodes to restrict user permissions:

    • Select Assign Nodes from the pulldown menu.
    • Use the options to select nodes to assign to or un-assign from the user.
    • Review your selection, and click Yes to confirm.

    For more information on the options available in this modal, see Assign Nodes to Packages in the Home page of the User Guide. 

    HierarchyAccountUsersNodesAssign.png

    Delete users

    To delete existing users from your account, simply click the red trash button next to their name. Checkr will issue a confirmation and then delete the user from your account.

    Unlock user accounts

    Users with too many failed login attempts will be locked out of their account. Click Unlock User from the pulldown menu at the right of their name to send users a password reset email.

     

    Payment

    Account Settings > Payment allows you to add or edit payment information, which may be either a bank account or a credit card.

    AccountSettingsPayment.png

    Add bank account information

    To allow Checkr to process invoices through a linked banking account (Automated Clearing House account), enter the following information:

    • Account Holder’s Name
    • Routing Number
    • Account Number

    After your account information has been saved, you will receive a set of micro-deposits to your bank account within 2-4 business days. Enter both deposit amounts in the Payments tab of the Account Settings page to verify your bank account. If your bank account is not verified with these deposits, Checkr cannot process payment.

    Add credit card information

    To allow Checkr to process invoices through a linked credit card account, enter the following information:

    • Credit Card Holder’s Name
    • Card Number
    • CVC
    • Expiration

     

    Single Sign On

    Use the Checkr Dashboard to view and update your SSO settings. Log into your account as a user with the Checkr admin role. Then, go to Account Settings > Single Sign On.

     

    AccountSettingsSSO.png

    Copy your Checkr info into your IdP SAML config

    Copy and paste the listed values into your IdP endpoint setup.

    • Strategy: SAML
    • Single Sign On URL: Copy into the ACS URL field in your IdP’s SAML config. 
    • Audience: Copy into the SP Entity ID field in your IdP’s SAML config. 
    • Attributes: `email` Configure your IdP to send the email address for a user as the SAML Subject. (If you are setting up SP-initiated SSO, you must make sure that all emails sent via this attribute match the domain specified on the Checkr Dashboard under Email Domain.) 
    • Subject:NameID: Your IdP’s UUID or GUID.

    Copy your SAML info into your Checkr setup

    Use the following section to enter the required information.

    • Sign in URL: The IdP callback endpoint (IdP URL) from your IdP platform’s SAML configuration. (Required for both IdP-initiated and SP-initiated SSO.) 
    • Email domain: Enter your email domain. All traffic within Checkr for users with this email domain will be directed to your SSO endpoint. This setting disables Checkr direct login. (Required only for Service Provider initiated SSO.) 
      • Note: Enabling this forces SP-Initiated SSO. Make sure that you’ve tested IdP-initiated SSO and make sure you meet the criteria to enable SP-enabled SSO before enabling!
    • Signing certificate: Click Choose File to upload a signing certificate from your SAML provider to your Checkr account. Your IdP will use this public certificate to sign the assertion. (Your IdP Public Key (IdP Certificate) from your IdP platform’s SAML configuration.)

    Developer settings

    The Developer Settings page provides access to your account’s API keys and Webhooks. API keys are used to enable API access to the Checkr service for customized interfaces. Webhooks provide account level Webhooks to which any Checkr-generated events will be posted.

    API and Webhook logs are displayed in the Logs section of the Checkr Dashboard.

    For more information on Webhooks, see the Checkr API Guide

    HierarchyAccountDevelopers.png

    API Keys

    The API Keys pane lists all active API keys for the account:

    • Click Show key to see the selected key in plain text.
    • Click Expire key to set an expiration date for the selected key.
    • Click Create new key to create new Live Secrets, Test Secrets, Live Publishable Tokens, or Test Publishable Tokens.

    By default, Customers are provided test API keys when their account is created. You will not gain access to production keys until Checkr credentials your account for production API access. Once your account is credentialed, go to Account Settings > Developer Settings to create and manage your API keys.

    Use Test Secrets and Tokens while testing your integration. Test API calls are free, and will return fake data. When you’re ready, work with Checkr Customer Success to generate production Secrets and Tokens, and go live with your integration.

    Account Webhooks

    Use account webhooks to receive updates on objects created with the API. You must create webhook endpoints and add them in the Checkr dashboard to get status updates. You may create 2 endpoints within the test, and 2 within the live environment.

    Attempts to create more than 2 endpoints within either environment will result in a "Quota limit exceeded" error.

    For more information, please see Webhooks in the Checkr API documentation.

    The Account Webhooks section lists existing and allows you to create new webhooks.

    To add a new webhook for your account:

    1. Enter a URL.
    • HTTP, HTTPS, and AWS SNS schemes are supported.
    • HTTP can be added only for Test environment webhooks.
    • HTTP and HTTPS endpoints must be publicly accessible.
    • AWS SNS endpoint must follow the format:
      `sns://<key_id>:<access_key>@<region>/<topic_owner>/<topic_name>`
    1. Select an environment: Live or Test.
    2. Choose to Include related object in payload, if desired.
    3. Click +Add to create the new webhook.

    To acknowledge receipt of a webhook, your endpoint should return a 2xx HTTP status code. Any other information returned in the response headers or response body is ignored.

    If a webhook is not successfully received for any reason, Checkr will continue trying to send it every minute for 10 minutes, then every hour for 24 hours.

    Monitor webhook logs in the Logs page, under the Webhook Logs tab.

    Note: These are account-level webhooks and are not meant to be used for existing partner or OAuth integrations. Please contact Checkr Customer Success to update webhook URLs for a Partner integration.

    Once webhooks are created, subscribe to the updates you wish to receive. For more information on available subscriptions, please see Webhooks in the Checkr API documentation.

    Integrations

    Use the Integrations page to view and manage your Partner integrations.

    HierarchyAccountSettingsIntegrations.png

    Any Partner integrations you have enabled for your account will appear on this tab. Click Turn off to disable the integration for your Account. Reach out to your Checkr Customer Success Manager for more information.

    Create Brands

    Brands allow you to customize candidate messaging by node. Creating a Brand, and assigning it to a node in your hierarchy, will apply that brand’s logo and URL to any emails issued to candidates associated with that node. This branding will also appear on the apply-flow screens for these candidates.

    This allows you to provide a candidate experience that more clearly reflects their specific application.
    When issuing invitations to candidates from an Account Hierarchy enabled account, the selected node’s brand will be used both for the email and for the apply flow screens. If the node does not have a brand associated with it, then the Account’s Hierarchy tree will be traversed upwards until a node with an assigned Brand is found. If there are no nodes assigned to a Brand, then the top level account fields will be used.

    Map Brands to your hierarchy’s nodes. Accounts may have multiple Brands.

    Once created and assigned nodes, Brands will automatically be applied to any candidate invitations issuing from your account.

    Create a Brand

    Use the Account Settings > Brands tab to create Brands for your account.

    To create a Brand:

    • Enter a name.
    • Enter the website for the Brand.
    • Upload a logo, and click Add Brand. (Checkr accepts all file types, and suggests a minimum size of 160x160pixels.)

    Your brand will be created and added to the Manage Brands panel at the bottom of the page.

    Note: While name is the only required field for a Brand, Brands without websites or logos will not be reflected in your candidate communications.

    HierarchyAccountSettingsBrandCreate.png

    Assign nodes to brands

    Assign nodes to Brands to customize candidate communications by nodes in your account.

    To assign a node to a Brand:

    • From the Manage Brands list, click Assign Nodes.
    • Use the window that opens to select nodes for your Brand, and click Save.
    • Confirm your selection, and the node will be assigned to the Brand.

    HierarchyAccountSettingsBrandAddNode.png

    Account Hierarchy

    The Account Hierarchy page allows customers with simple account structures (fewer than 150 nodes) to create and manage their Account Hierarchy.

    Note: Hierarchies that include nodes with parent-child relationships will not be displayed in the dashboard.

    Add nodes to your Account

    Nodes are individual entities within your Checkr account. Nodes can be assigned to Packages, PAM, Brands, and Users inside of the Checkr Dashboard.

    Nodes may be used to assign account objects and restrict users. This model can be used to match your company's hierarchy (a node = an office) or more abstractly (a node = a position). Node IDs are defined by the user, so the associations made inside of Checkr (such as assigning a node to a Package) are kept even when the hierarchy changes. This provides a highly flexible means of integrating Checkr into your existing hierarchies and operations.

    Use nodes to structure your account into multiple individual working units, which represent your business with respect to your hiring and background check needs.

    Once defined, nodes may be used to manage the relationship of your Packages and other account settings to users and candidates within your Account. Once defined, use the Checkr Dashboard to assign nodes to users, Packages, your Adjudication Matrix, and other aspects of your Checkr Account.

    Note: Once a hierarchy has been submitted, you must maintain at least one node on your account. A single remaining node in your Account Hierarchy may be edited, but it cannot be deleted.

    To add nodes:

    • Click Add Row.
    • Enter a Name and a Custom ID for the node.
    • Select a Tier (your custom label for this level in your hierarchy).
    • Select a Parent node. (If no Parent is selected, the node will be placed at the top level of your hierarchy.)
    • Click Submit Hierarchy

    HierarchyAccountHierarchy.png

  • Account Hierarchy > Invoices & Documents

    Read More

     

    connection.png Please note: These Account Hierarchy User Guides are for our customers who have Account Hierarchy Management enabled. If your account is not yet using this feature, please refer to our Checkr Dashboard User Guides.

     

    The Invoices & Documents page allows admins to view or download Checkr-issued invoices for your organization, or download a copy of your account's W-9. Use this page to:

    Invoices tab

    The Invoices tab allows you to quickly review past invoices, their payment status, and to download a CSV file of the specific charges included in each invoice.

    • Month and Amount list the month the invoice was issued, and its total.
    • Reports lists a report_usage.csv for each invoice, which itemizes each report, candidate, screening, and fee represented by the invoice.
    • Invoice provides a downloadable PDF for each invoice.
    • Status displays whether the listed invoice is currently Pending or Paid.

    Invoices also include two columns specific to Account Hierarchy Management:

    • Cost Center: the name of the node associated with the background check.
    • Hierarchy: a list of the Cost Center's parent, its parent’s parent, and all the way up the tree until a root node is reached.

    Note: This access is available only to admins and is in addition to the email invoice issued to the address listed in Settings > Account Settings > Billing Email.

    InvoicesAndDocumentsInvoices.png

    Example invoice

    AccountSettingsInvoicesPDF.png

    For more information on the charges listed and the timing of invoices, see Billing and Invoices: Frequently Asked Questions in the Checkr Help Center, or Additional Pricing Information on the Checkr corporate site.

     

    Documents tab

    The Documents tab provides a link to download a PDF copy of your account's most recent W-9, for tax purposes.

    InvoicesAndDocumentsDocuments.png

  • Account Hierarchy > Screenings Settings

    Read More
    connection.png Please note: These Account Hierarchy User Guides are for our customers who have Account Hierarchy Management enabled. If your account is not yet using this feature, please refer to our Checkr Dashboard User Guides.

     

    The Screenings Settings page allows you to define and manage your Adjudication Matrix. Use this page to:

     

    Adjudication Matrix

    Checkr’s Adjudication Matrix allows you to fine tune your team’s adjudication process, by displaying only those charges relevant to your hiring standards in completed Reports.

    By default, Checkr Reports will display all charges against the candidate, including dismissed and ancient charges. All charges displayed will trigger a Consider status, even those that are irrelevant to your hiring practices. Use the Adjudication Matrix to filter out those charges which are not under consideration in your hiring process, allowing your adjudicators to focus only on those Reports which genuinely require consideration.

    Most companies’ hiring divisions will have a background check adjudication matrix in place, either explicitly or implicitly through their hiring practices. Check with your HR department to determine if these rules exist. If so, your adjudication practices can be easily transferred to the Checkr Adjudication Matrix to standardize your adjudication process. If not, work with your legal department to define rules for use within the Checkr Dashboard.

    Assigning Nodes to your Adjudication Matrix simplifies the background check process and reduces errors.

    Note: Adjudication Matrix filters are applied only to National Criminal Checks, County Criminal Checks, and State Criminal Checks.

    For more information, see Positive Adjudication Matrix: Reduce bias and increase efficiency in the Checkr Help Center.

    Enable the matrix

    The Adjudication Matrix must be enabled before use. Once enabled, use the Matrix to define which charges will be filtered from your background checks.

    To enable the Matrix, first contact Checkr Customer Success to enable it for your account. Then, go to Screenings Settings > Adjudication Matrix, and click Get Started in the dialog that appears.

    Once enabled, click Edit to configure your matrix, or click PDF to download a PDF of your customized configuration to share with other members of your team.

    Define an Adjudication Matrix

    The Adjudication Matrix allows you to define which reportable records are displayed in your Checkr Dashboard. By default, Checkr will display all legally reportable offenses returned by your Packages. This includes all discovered records that fall within a Package’s Screenings search parameters and legally defined time frame.

    Note: Staffing companies with multiple clients, or companies who adjudicate different role types with different criteria, can assign Nodes to Adjudication Matrices to set different adjudication filters for each client or role. 

    HierarchyScreeningsPAM.png

    Go to Screenings Settings > Adjudication Matrix, and click Add new matrix to create an Adjudication Matrix for your Account.

    Hover over a charge type for its definition.

    HierarchyScreeningsSettingsPamDef.png

    Show dismissed

    Checkr allows you to define whether dismissed charges are displayed, both by category and by individual charges.

    By default, this option is deselected for all categories, and Checkr will not report dismissed charges in any background report. This option is disabled by default to better promote fairness when considering background checks. While it is legal in most jurisdictions to report dismissed records, in most cases adverse actions and hiring decisions should not be based on these records.

    To show dismissed records, select the Show dismissed option for the category or for individual record types.

    HierarchyScreeningsSettingsPamDismissed.png

     

    Misdemeanors vs. Felonies

    The Adjudication Matrix allows you to set different reporting standards for misdemeanors (including less serious offenses) and felonies, for better individualized assessment.

    Use the pulldown menus to define which charges will be included in Checkr background checks.

    • Show dismissed: Displays dismissed records for the selected charge.
    • Report none: Hides all instances of this charge type. (Use this option to hide minor infractions or violations that are not relevant to job duties and would not prevent you from engaging with a candidate.)
    • Last [x] years: Display the offense if the final disposition date falls within the defined number of years.
    • Report all: Displays all offenses within your Package’s scope that Checkr is legally allowed to report.

    After customizing your adjudication matrix, click Save to return to the Adjudication Matrix overview page.

    Review audit history

    Checkr also provides a complete audit history of all changes made to the Adjudication Matrix. To review changes, scroll to the bottom of the page, and click the Edited by user at timestamp link to see all revision history.

    HierarchyScreeningsSettingsPamHistory.png

    Assign Nodes to the Matrix

    Assign Nodes to Matrices to manage the Adjudication Matrix available to the individual Nodes in your account. When processing reports, Checkr will use the first Adjudication Matrix it encounters when moving from the Report’s assigned Node up its parent chain. 

    Multiple Nodes may be assigned to each Matrix, but only one Matrix may be associated with each Node. 

    • Click Assign Nodes.
    • Select the Nodes you wish to use the selected Matrix.
    • Click Save, confirm your changes, and click Close to make changes.

    For more information on the options available in this modal, see Assign Nodes to Packages in the Home page of the User Guide.HierarchyScreeningsPAMAddNode.png

    Display filtered records

    Use the checkbox on the Screenings Settings page to define whether or not to display records filtered out by the Adjudication Matrix in a separate section of the Report. This allows you to streamline the adjudication process while maintaining a complete record of the Report.

    This selection will be applied to all Reports for all Nodes assigned to you.

    HierarchyScreeningsSettings.png