• Something on my background check report is wrong. What should I do?

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    If your background check report includes information that you believe is inaccurate, please log into the Candidate Portal and file a dispute by clicking "Report an error" at the bottom of the page. You can upload any supporting documents as well.

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    If you do not see the "Report an error" button as an option and there is something you would like to dispute, follow one of methods below: 

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    Checkr will review and verify the contested information during a reinvestigation.  

    If the information on your report is correct and you would like to provide more context or evidence of rehabilitation, please contact the company you applied with.

  • How do I submit a request to block adverse information resulting from human trafficking?

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    We accept requests to block adverse information resulting from human trafficking via our online dispute portal. For instructions on how to submit a dispute online, please visit this Help Center article: Something on my background check report is wrong. What should I do?

    We also have two mailing addresses that may be used for submitting requests:

    1 Montgomery Street, Suite 2400

    San Francisco, CA 94104

    1621 18th Street, Suite 300

    Denver, CO 80202

    Requests to block adverse information resulting from human trafficking must include the following:

    • Proof of your identity (such as a scanned driver’s license or passport)
    • Trafficking documentation, including at least one of the following:
        • A determination of victim status from a federal, state, or tribal government entity;
        • A determination of victim status from a non-governmental organization or member of a human trafficking task force authorized by the government to make such a determination;
        • Court documents showing victim status; or
        • A statement signed by you or your representative attesting that you are a victim of trafficking. The statement or an accompanying document must also be signed by a government entity, a non-governmental organization or human trafficking task force, or a court.
    • Identification of the adverse information that resulted from human trafficking that you wish to block
  • I filed a dispute. Now what?

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    After you file a dispute, Checkr will review and verify the contested information during a reinvestigation.  In compliance with the FCRA, Checkr has 30 days to complete a reinvestigation. Checkr strives to complete reinvestigations as quickly as possible.

    Once the reinvestigation is complete, Checkr will notify you by email of the results. If the reinvestigation results in changes to your background check report, it will be updated and you will be sent a copy of the updated report. The company you applied with will also receive notification that the dispute is complete, and it can log on and review any changes before making a hiring or engagement decision.

  • My license status was suspended, expired, canceled, disqualified, or other but has since been updated. What should I do? 

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    The first step would be to reach out to your state’s department of motor vehicles or other agency that administers driver licensing (DMV) to confirm that the status of your license has changed. Please note that it can take up to 3 business days for changes made by the DMV to be reflected on your motor vehicle record. 

    The next step would be to contact us to file a dispute. For information about how to file a dispute, refer to the following Help Center article: Something on my background check report is wrong. What should I do? 

  • What do the dispositions in my county search or Motor Vehicle Record (MVR) mean?

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    Question

    What do these dispositions in my county search or MVR mean?

    • Nolle Prosequi
    • Nolle Prossed
    • No order
    • Withdrawn
    • No information
    • No information filed
    • Vacated
    • Retired

    Answer

    These dispositions are generally treated as dismissals. If you have specific questions about what the disposition on your report means, you should contact the court directly.

  • Why are you reporting an accident on my report, that I was not at fault in?

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    Question

    My report shows an accident in which I was not at fault. Why is this being reported? 

    Answer

    Some states report accident information regardless of who was at fault. Unless fault is indicated, this is only reporting the fact that an accident occured.