My Background Check
- How do I check the status of my background check?
- My background report is complete. What happens next?
- How do I request a new background check?
- How do I submit a document to Checkr?
- Why is my background check taking so long?
- My report was completed more than 12 months ago. Why can’t I access it?
- How do I update my personal information on a report?
- I can’t log into the Candidate Portal.
- Why are you denying me employment based on information from a long time ago?
- I've turned my life around and my background check report doesn't reflect who I am today. How do I explain that?
- How will I know that Checkr has received my documents?
- My reports were run by two different companies on the same day - why did they come back with two different statuses?
- If my case is pending or dismissed, why is it still showing in my report?
- I paid my tickets and my violations are resolved. Why are the violations still being reported on my Motor Vehicle Record (MVR)?
- I paid my fines - why does an amount still show on my report?
- Why was my background check canceled?
- Why is my tenant screening report expired?
- I have two reports. Why does my background check show records on one report but not the other?
- I'm a candidate in California or Massachusetts, and my background check is delayed.
- I did not give consent to run my background check to the company I applied with.
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