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  • Does an Employment Credit Check affect my credit score?

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    Question

    Will an Employment Credit Check affect my credit score?

    Answer

    No. Employment Credit Checks are considered soft inquiries, meaning it has no impact on your credit score.

  • If I have a criminal record that was dismissed, can I still get a job?

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    Checkr is not involved in the hiring process and does not evaluate the information returned on your report.  Please contact the company you applied with for information on how it uses the information returned on your report.

  • What will companies do with the arrest information that appears on my report?

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    Checkr is not involved in the hiring process and does not evaluate the information returned on your report. Please contact the company you applied with for information on how it uses the information returned on your report.

  • Will a background check show a DUI?

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    The short answer to this question is “it depends.” 

    Driving under the influence (DUI) of alcohol or drugs is considered a criminal offense in many places. That also means that it may show up on a criminal background check, or on a motor vehicle record (MVR) check.

    Whether or how a DUI shows up in a background check report can depend on whether there has been a conviction for the DUI or if it is still a pending case. Criminal searches can show pending cases. DUIs are less likely to appear on an MVR if the case is still pending.

  • Is my information private?

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    If you have questions regarding the information we collect, please refer to our Privacy Policy and User Terms.

  • Can Checkr report arrest records on my report?

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    Under the FCRA, arrests are reportable for seven years from the arrest date and can appear on a background report for seven years.

    However, some states entirely prevent arrests from being reported. These states include California, Kentucky, New York, and New Mexico.

  • What does “restoration of rights” mean?

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    Question

    What does “restoration of rights” mean?

    Answer

    In general, this indicates that a court has restored a person’s rights, for example, to vote, hold public office, serve on a jury, or to be a notary public. This does not necessarily change the disposition or reportability of the associated record(s). If you have specific questions about the meaning of the disposition or other record information on your report, you should contact the court directly.

  • How do I get a refund for my report?

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    If applicable, please contact the company you applied with to submit a refund request.

    Please note generally that refunds cannot be issued for completed reports or in response to an engagement decision.

  • Is Checkr allowed to report this record?

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    Under the Fair Credit Reporting Act (FCRA), convictions can appear on background check reports regardless of when they occurred. However, some states have limited the scope of conviction reporting to seven years, including California, Kansas, Massachusetts, Maryland, Montana, New Mexico, New York, New Hampshire, and Washington.

    Under the FCRA, non-convictions are reportable for seven years from the file date and can appear on a background report for seven years.

    However, some states entirely prevent non-convictions from being reported. These states include California, Kentucky, New York, and New Mexico.

    A "non-conviction" could include dismissed cases, not-guilty verdicts, alternative or deferred adjudications (programs that result in dismissed charges if the defendant completes certain conditions), and nolle prosequi (formal abandonment of prosecution).

    Other state- and industry-specific considerations to be aware of include:

    California:

    • Marijuana Misdemeanors: Non-felony (misdemeanor) convictions for marijuana possession can only be reported for two years from the disposition date.
    • Transportation Networks (TNC) or Rideshare Companies: Background checks for TNCs/rideshare companies can report convictions beyond seven years, regardless of when they occurred.

    Maryland: Background checks for TNCs/rideshare companies must look back through the "entire adult history" of candidates, including convictions older than seven years.

    Kentucky: Pending criminal cases are never reportable.

  • What is the Fair Credit Reporting Act (FCRA)?

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    The Fair Credit Reporting Act (FCRA) is a federal law that governs how companies order and consider consumer reports, (including background checks). Enforcement of the FCRA is overseen by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The law was enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies like Checkr.  To that end, it provides safeguards and rights for consumers like you.

    For more information, please see What is the Fair Credit Reporting Act (FCRA)? in the Checkr Help Center.

  • A company ran a background check on me without consent.

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    The company you are engaged with may ask Checkr to run a new background report as part of their continuous trust and safety process and collected your consent to run background reports during the duration of your engagement. Before ordering your report, the company you are engaged with certified to us that it had obtained your consent.

    Please reach out to the company you are engaged with to answer any questions about your consent to run background reports, including if you would like to withdraw your consent.

  • How do I obtain a Pennsylvania Child Abuse History Clearance for employment purposes?

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    Note

    For questions regarding your account setup, login, or technical assistance, please contact the Pennsylvania Child Welfare Support Center at 1-877-343-0494.

    To obtain a Pennsylvania Child Abuse History Clearance, follow the steps outlined below: 

         1. Go to compass.state.pa.us/cwis/public/home.  

         2. Click “Create Individual Account.”

         3. Click “Next.” 

         4. Create your user account. The Keystone ID is a username that you create and is unique to yourself. Click “Finish.”   

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         5. You will be emailed a temporary password. Retrieve the password from your email and revisit compass.state.pa.us/cwis/public/home

         6. Click “Individual Log In.”   

         7. Click “Access my Clearances.”  

         8. Scroll down and click “Continue.”   

         9. Enter your Keystone ID and temporary password. 

         10. Verify your account and select your device for authorization purposes.  

         11. Change your password and click “Submit.”

         12. You will now have to log in again with your new password.    

         13. Scroll down, select “I have read, fully understand and agree to the My Child Welfare Account Terms and Conditions” and click “Next.” 

         14. Scroll down and click “Continue.”

         15. Click “Create Clearance Application.”   

         16. Scroll down and click “Begin.”

         17. For Application Purpose, select the fifth option for “School Employee Governed by Public School Code.” Scroll down and click “Next.”

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         18. Complete the Applicant Information section and click “Next.”  

         19. Complete the Current Address section and click “Next.” You do not need to have a paper copy delivered to you.  

         20. Complete the Previous Address section and click “Next.”  

         21. Complete the Household Members section and click “Next.”   

         22. Review the Application Summary section and click “Next.”   

         23. Check the box, type your full name, and click “Next.”    

         24. Answer YES to the question “Did the organization provide a code for your application?” Enter your prepaid code from Checkr. (Check your email sent from Checkr, Inc.) and click “Submit.” If you cannot find an email from Checkr, please don’t hesitate to contact Customer Support.

         25. Your screen should look like the example below:

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         26. At this point, you will wait for your results. They can take anywhere from one minute to several days. Once you receive an email from noreply@pa.gov that your results are available, you will need to go back to compass.state.pa.us/cwis/public/home. If you never receive this email, don’t hesitate to contact Customer Support

         27. Click on “Individual Log In,” then “Access my Clearances,” then “Continue” and enter your Keystone ID and password.    

         28. Click on “To view the result, click here.”    

    This will download a PDF that will look like one of the following depending on the results.

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    Note

    This clearance may be used for employment or volunteering purposes.

         29. Please reply to Checkr’s email to provide your E-Clearance ID. No further action is needed as Checkr now has access to your certificate.

    The following is an example of what candidates are emailed from Checkr, Inc.’s Candidate Experience department:

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