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  • What is a pre-employment background check? >

     

    A pre-employment background check collects an individual’s information or records from private and public sources. An employer may obtain information about you from a third party consumer reporting agency for employment purposes. These reports may contain information regarding your credit history, criminal history, motor vehicle records (“driving records”), verification of your education or employment history, or other background checks.

    Your rights are considered and protected by applicable federal, state, and local regulations. 

  • What types of background checks can be run on me? >

     

    Many kinds of background checks can be run on you, including checks for criminal records, past addresses, jobs, education history, driving records, and credit history.

    Select a search below to view details.

    To complete your drug test, you’ll receive an invitation via email and be asked to schedule an appointment at a location convenient to you within 3 days of receiving the invitation using Checkr’s Candidate Portal. If your invitation has expired, please ask the company you applied with to send you a new invitation. 

    Once you’ve scheduled your appointment, you’ll receive a test pass that will be both emailed to you and available in the Candidate Portal. Please download and print the test pass, and bring it with you when you arrive at the test location for your appointment. The test pass will indicate how much time you have to complete your drug test.

    Drug test results

    Results for drug tests will be negative or non-negative.

    • Negative means the drug test returned clear.
    • Non-negative means the drug test returned positive results for one of the drugs on the panel.

    If your results are non-negative, a Medical Review Officer (MRO) will review your report. The MRO will call you to ask if you have a current prescription for any positive results. The MRO will try to call you 3 times in 24 hours. If you can provide a current prescription for any positive results, your results will be revised to negative.

    You can also proactively contact an MRO at 888-382-2084, Monday through Friday from 7 a.m. to 7 p.m. CST.

    Questions about drug tests? Refer to Drug test FAQs. 

    If you’ve been invited to participate in an education verification screening by the company you’ve applied with, you’ll be asked to provide your education history, including the highest level of education you’ve achieved and the name and location of each institution you’ve attended. You’ll also have the option to upload a copy of your high school diploma if that’s the highest level of education you’ve attained.

    You may be asked to submit supporting documentation if the information you provide cannot be verified.

    Employment verifications confirm a candidate’s employment history, which includes work experience, qualifications, and credentials.

    If the organization you applied to ordered an employment verification screening for you, you’ll be asked to provide your employment history for a specific number of years. This includes job title, manager, and location.

    If Checkr can’t verify an employer, Checkr may ask you to provide a document below:

    • A United States tax form:
      • W-2
      • 1099
      • Schedule C
    • Letter from their former HR department on company letterhead
    • Pay stub

    Please note that Checkr doesn't accept W-9 forms as proof of employment.

    Department of Transportation (DOT) employment verification

    As a part of DOT employment verification, a candidate's previous employers will be asked additional questions related to the following: 

    • General DOT (Ex. Were you subject to Federal Motor Carrier Safety regulations?)
    • Safety Performance History Questions, also known as “Accident History”
    • Drug & Alcohol Questions

    The FACIS database contains information about individuals and entities sanctioned in the healthcare field. The database includes information about disciplinary actions such as those below:

    • Exclusions
    • Debarments
    • Letters of reprimand
    • Probation

    If you’ve been invited to participate in a FACIS search, you’ll be asked to provide the information below:

    • Your name
    • Birth date
    • Social Security number
    • Postal code
    • Contact information

    Data sources

    The following data sources are always included in FACIS 1 and 3: 

    • OIG
    • OFAC-SDN
    • ORI
    • SAM

    To complete your Health Check, you’ll receive an invitation and be asked to schedule an appointment at a location convenient to you within 3 days of receiving the invitation using Checkr’s Candidate Portal. If your invitation has expired, please ask the company you applied with to send you a new invitation. 

    Once you’ve scheduled your appointment, you’ll receive a screening pass that will be emailed to you and available in the Candidate Portal. Please download and print the screening pass and bring it with you when you arrive at the screening location for your appointment. The screening pass will indicate how much time you have to complete your Health Check.

    Many Health Checks include a drug screening. Results for drug screenings will be negative or non-negative.

    • Negative means the drug screen returned clear.
    • Non-negative means the drug screen returned positive results for one of the drugs on the panel.

    If your results are non-negative, a Medical Review Officer (MRO) will review your report.

    • The MRO will call you to ask if you have a current prescription for any positive results. The MRO will try to call you 3 times in 24 hours.
    • If you can provide a current prescription for any positive results, your results will be revised to negative.

    You can also proactively contact an MRO at 888-382-2084, Monday through Friday, from 7 a.m. to 7 p.m. CST.

    If you have questions about your health check, please contact the organization you applied with directly. Checkr simply processes the health checks requested by customers.

    A motor vehicle record (MVR) report is a person’s driving history reported by a government that issues driver's licenses. In the United States (US), each state or territory has a Department of Motor Vehicles (DMV) or other agency that reports these results. In Canada, the province or territory government reports these results.

    MVR reports are usually completed within 24 hours. Most MVR reports are complete within a few minutes.

    Governments might differ in the information they report, but MVR reports usually include the information below: 

    • Full name
    • Current license status
    • Current license type
    • Current license class
    • Current license expiration date
    • Current license issue date
    • Current license first issued date
    • Restrictions
    • Endorsements
    • Suspensions
    • Violations
    • Accidents (doesn't report fault)
    • Medical certificates (if applicable)

    Please note that each state, not Checkr, determines how many years of driver history MVR reports include.

    Commercial MVR

    Checkr's commercial MVR reports include candidates' driving histories and candidates' medical certifications. 

    Questions about MVRs? Refer to Motor vehicle record (MVR) FAQs.

  • What information will show up on my background check? >

     

    Background checks can reveal a wide range of information about a candidate’s past, including their work history, education, criminal history, and more. Each organization has different requirements, which means each organization may have different screenings with different scopes to help make an informed choice. For example, ride-sharing companies may order a motor vehicle record screening in addition to criminal record screenings. 

    Information that may be included in your pre-employment background check includes, but isn’t limited to: 

    • Reportable criminal records, according to state and federal law,
    • Reportable Motor Vehicle Reports (MVRs): MVRs return data from at least 3 years back, though some state agencies report older violations,
    • Employment verifications: verification of employment over the past 10 years, and 
    • Education verifications: verification of the highest degree obtained.

    Select a frequently asked question to view each answer.

    The organization you applied to determines how far back to search for records on your background check. Organizations can ask Checkr to look back seven years, ten years, or even more. 

    If you have questions about the lookback period for your background check, contact the organization you applied to. Checkr prepares background reports for organizations and does not make hiring, engagement, or retention decisions.

    Seven years begins at the "context date," which can vary based on what information courts and other sources of records include.

    Convictions

    Most states allow the reporting of convictions indefinitely. A report can include convictions no matter how old. 

    The states below generally limit the reporting of convictions to only the last seven years:

    • California
    • Kansas
    • Maryland
    • Massachusetts
    • Montana
    • New Hampshire
    • New Mexico
    • New York
    • Washington

    In some of the above states, reports for certain companies include convictions older than seven years because of rules that affect reports for regulated industries.

    Non-convictions

    Most states limit the reporting of non-convictions to only the last seven years.

    A non-conviction could include the case statuses and outcomes below:

    The states below prohibit the reporting of non-convictions:

    • California
    • Kentucky
    • New Mexico
    • New York

    Additional state-specific guidelines

    California

    • Marijuana misdemeanors: Non-felony (misdemeanor) convictions for marijuana possession in California can only be reported for two years from the disposition date.
    • Transportation network or rideshare companies: In California, background checks for transportation network and rideshare companies can report convictions older than seven years.

    Maryland

    Background checks for transportation network and rideshare companies in Maryland search the person's "entire adult history," including convictions older than seven years.

    Kentucky

    In Kentucky, pending criminal cases are never reportable. Background checks in Kentucky never include pending cases.

    Under the FCRA, arrests can show up on a background check for seven years from the date you were arrested. However, some states entirely prevent arrests from being reported. These states include California, Kentucky, New York, and New Mexico.

    Checkr cannot determine what the organization you applied to will do if arrest information appears on your report. Remember that Checkr is not involved in the hiring process and does not evaluate the information returned on your report. Please contact the organization you applied to with questions about how it uses the information returned on your report.

    If you have an arrest or conviction record, Better Future by Checkr gives you the opportunity to request a free background check about yourself.

    The short answer to this question is “it depends.”

    Driving under the influence (DUI) of alcohol or drugs is considered a criminal offense in many places. That also means that it may appear on a criminal background check or motor vehicle record (MVR) check.

    Whether or how a DUI shows up in a background check report can depend on whether there has been a conviction for the DUI or if it is still a pending case. Criminal searches can show pending cases. DUIs are less likely to appear on an MVR if the case is still pending.

    Better Future by Checkr

    If you have an arrest or conviction record, Better Future by Checkr allows you to request a free background check about yourself.

    We believe that everyone has a right to know what information about them could come up during the employment process. Better Future is the first and only online product that allows people with arrests or conviction records to preview what an employer might find on a background check. 

    To get your free background check today, visit BetterFuture.com

    Reminder

    Background check reports provided through Better Future are intended only for people who have arrests or conviction records. These reports can't be used to determine eligibility for credit, insurance, employment, housing, or any other purposes covered under the Fair Credit Reporting Act. If you’re a business and need to order a background check, use our business product provided through Checkr Inc.

     

  • How long does a background check take? >

     

    The industry average turnaround time for most background checks is between 3-5 business days but can take longer than estimated depending on the depth of the search, geographical location of candidates, or county courthouse operations. 

    Most database-related searches (for example, SSN Trace or National Criminal Records Check) are completed within a few seconds because those records are typically available electronically/online. 

    More comprehensive or other types of searches generally take longer. For example, a county records search in a jurisdiction where assistance from a court clerk is required can take several days or even weeks if the court is experiencing backlogs or delays in assisting to complete a search. Or a search that requires validating information that is not available online,  such as an education or employment verification that requires contacting an individual or an organization, may take a few days or even longer to receive the results. 

    The best way to stay updated on the status of your background check is to check the Candidate Portal.

    Looking for more information?

    Information regarding turnaround times for non-U.S. background checks can be found in the following Help Center article: How long does a non-U.S. background check take? 

  • Drug test FAQs >

     

    Drug test results are usually available within 2 to 10 business days after the test is complete. However, the turnaround time for the following scenarios may be longer than the expected 2 to 10 business days:

    • Drug test specimens that need to be shipped to the lab for additional testing; 
    • Tests performed using paper-based clinics; or
    • Test results that require MRO follow-up (see below). 

    Medical Review Officer review

    All drug tests are passed through a Medical Review Officer (MRO) for review. If MRO follow-up is needed, the MRO will attempt to call you 3 times within 1 business day. If they are unable to reach you during those attempts, the results will remain Pending for an additional 72 hours to allow you time to return the call. To prevent delays in your results, ensure you perform any MRO follow-up promptly.

    You can also proactively contact an MRO at 888-382-2084, Monday through Friday, from 7 a.m. to 7 p.m. CST.

    If your invitation has expired or you cannot complete your appointment before the expiration date of the screening pass, please contact the organization you applied to for the next steps.

    Candidates can now change the location of their scheduled drug/health test directly in the Candidate Portal:

    1. Log into the Candidate Portal.
    2. Scroll down to the Health test information section.
    3. Select Change Location.
  • Motor vehicle record (MVR) FAQs >

     

    For more information about MVRs, refer to What types of background checks can be run on me?

     

  • If I have a criminal record that was dismissed, can I still get a job? >

     

    Checkr is not involved in the hiring process and does not evaluate the information returned on your report.  Please contact the company you applied with for information on how it uses the information returned on your report.

  • What will companies do with the arrest information that appears on my report? >

     

    Checkr is not involved in the hiring process and does not evaluate the information returned on your report. Please contact the company you applied to with questions about how it uses the information returned on your report.

  • Employee Form I-9 FAQs >

     

    Contact your employer.

    Ask your employer to send you a Section 1 Amendment.

    Contact your employer for information on the status of your I-9.

    Contact your employer for next steps.

    Contact your employer for details pertaining to the status of your I-9.

    To appoint a new representative:

    1. Locate the original email from Checkr.
    2. Click "FORM I-9 for [EMPLOYEE NAME]."
    3. Scroll down until you see fields to update the name and email address of the representative. 
    4. Click "Update."

    This will send an email to the newly chosen representative. 

    To appoint a new representative:

    1. Locate the original email from Checkr.
    2. Click "FORM I-9 for [EMPLOYEE NAME]."
    3. Click "Resend message."

    This will send a new email to your chosen representative. 

  • Is my information private? >

     

    If you have questions regarding the information we collect, please refer to our Privacy Policy and User Terms.

  • What does “restoration of rights” mean? >

     

    In general, this indicates that a court has restored a person’s rights, for example, to vote, hold public office, serve on a jury, or to be a notary public. This does not necessarily change the disposition or reportability of the associated record(s). If you have specific questions about the meaning of the disposition or other record information on your report, you should contact the court directly.

  • What is the Fair Credit Reporting Act (FCRA)? >

     

    The Fair Credit Reporting Act (FCRA) is a federal law that governs how companies order and consider consumer reports (including background checks). Enforcement of the FCRA is overseen by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The law was enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies like Checkr.  To that end, it provides safeguards and rights for consumers like you.