• Why is the background check taking so long to complete?

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    Candidates

    Are you applying for a job or undergoing a background check? If so, please visit our Candidate FAQs to see answers to our most common questions or get help with your background check. This article is for employers who use Checkr.

    Industry-wide, the average background check takes 3-5 days. Checkr’s ETA tool provides an estimate of when the Candidate’s report should be complete. While these estimates are highly accurate, they are not a guarantee. In a small number of cases, delays of 3+ weeks may occur. In these situations, unfortunately, Checkr is not able to expedite the process.

    The most common reasons for a delay:

    • At least one county on the County Criminal Record Check requires a clerk to search for physical records.
    • There are delays at county courts due to court staffing and backlog challenges, such as seasonal hiring spikes or COVID-19. 
    • Additional research is required to ensure potential records are a match to the candidate. Additional research is often required when: 
        • The candidate has a common name; and/or
        • Public access to the identified potential record(s), such as the full date of birth (DOB), is limited by the relevant courts.
    • An Exception has occurred and the candidate has not responded to our request for additional information. 

    Next steps:

    • When delays occur at the county court level or when additional research is required, no additional action is required by the customer. Checkr is not able to expedite the process. The report will complete after all necessary information has been properly evaluated.
    • When Exceptions occur, candidates are prompted to submit additional information. In addition to the email sent to the Candidates requesting this information, Checkr also provides the following ways to help resolve exceptions:
        • Encourage your candidates to visit the Candidate Portal frequently to check on the progress of their report. Any active exception, and a link to resolve it, will appear when they first log in;
        • Send your candidates the link provided in the exception in the Checkr dashboard, and instruct them to follow the instructions provided to resolve the issue; and
        • Click the link on the report, and enter the requested information on your candidate's behalf.

    Additional resources:

     

  • How to resolve an exception on a suspended report

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    Candidates

    Are you applying for a job or undergoing a background check? If so, please visit our Candidate FAQs to see answers to our most common questions or get help with your background check. This article is for employers who use Checkr.

    Question

    We have a candidate who had their background check suspended due to not providing additional information. Unfortunately, they did not see the email from Checkr requesting additional information. How can we restart/reactivate the report? Can a new link be sent to the candidate?

    Answer

    Suspended reports can be updated and processed if the required document is provided within 30 days of the report's creation. If the exception cannot be resolved within these 30 days the report status changes to Complete and the screenings cancel. A new report must be ordered. Checkr cannot accept required documents from candidates via email.

    Follow these steps to resolve the exception:

    • Ask the candidate to check their email for the secure link to upload their document, or to visit the Candidate Portal to upload it at any time.
    • If they cannot locate the email, log into the Checkr Dashboard and go to that candidate's report. Look for the verification link found beneath the exception on their report. This link can be shared with the candidate.
    • Click the link on the report, and enter the requested information on your candidate's behalf.

    Once sufficient information is provided, it will be reviewed and the report will be updated.

    Also see these Help Center articles:

  • Why is my candidate’s report canceled? 

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    There are two main reasons your candidate’s report may have been canceled: 

    1. If a report exception was not completed within 30 days, and
    2. If the hiring company/customer clicked on the Complete Now option while the report was in progress

    If the report was not completed within 30 days

    When a report exception is beyond 30 days from its creation, the components that are still pending completion will cancel. This happens when exceptions have been created asking the candidate for more documentation, and the documentation is not provided by the candidate. When this occurs, the customer will need to order a new report for the candidate to run a report is completed with the most up-to-date information. 

    If Complete Now was clicked while the report is ongoing

    Checkr's Complete Now feature allows you to complete a Pending or Suspended report on demand. Triggering this feature using either the Checkr Dashboard or the Checkr APIs will immediately advance the report to a completed state, and mark all pending or suspended screenings "canceled".

    Any screenings canceled as a result of this function will display the cancellation reason and the reason’s description within the report in the Checkr Dashboard, and return the reason and description through the Checkr APIs. The PDF copy of the report will not include any canceled screenings.

    If any screenings have completed, the report will be marked with result Clear or Consider, as appropriate. If no screenings have completed, the report will be marked simply Canceled, and no report PDF will be generated.

    Related Articles: 

  • Why can’t I generate an exception link for my candidate?

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    Sometimes, the option to send the candidate a link to submit information to resolve an exception is unavailable. This is often because certain report screenings were canceled. Exception links can’t be generated for reports that have been canceled; therefore, customers will need to order a new report for the candidate.

    Related articles: 

  • How long do most background checks take?

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    Candidates

    Are you applying for a job or undergoing a background check? If so, please visit our Candidate FAQs to see answers to our most common questions or get help with your background check. This article is for employers who use Checkr.

    Use Checkr ETA, which provides an estimate of the time it will take for the County Criminal Checks included on the individual report to complete, to help your adjudicators, recruiters, and candidates better plan for when their reports will complete.

    The industry average turnaround time for most background checks is between 3-5 business days, but can take longer than expected depending on the depth of the search, geographical location of your candidates, or county courthouse operations.

    Most background check packages include several types of checks, from near-instant database searches, to more time-consuming federal level searches. In most cases, the County Criminal Checks are the limiting factor in terms of turnaround time.

    Background check packages can include many types of checks, from instant database searches to Federal-level checks that require close to a month. 

    • Most database screenings (SSN Trace, Sex Offender Registry Check, Global Watchlist Records Check, and National Criminal Records Check) are completed within a few seconds. 
    • More comprehensive searches generally take longer, especially when county courthouses are involved.
    • County criminal checks are generally the limiting factor in terms of turnaround time, and may take anywhere from 2-3 days to more than two weeks. 

    Also see Report Status: Why is the background check taking so long?

     

     

  • Can Checkr expedite the background check process?

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    Question

    We need a background check expedited. Can Checkr fast-track the report?

    Answer

    Checkr is unable to expedite a background check.

    When the background check is taking longer than expected, the likely culprit is a pending county criminal records check. Some courts are inundated with thousands of requests daily and lack electronic records systems. 

    Checkr is subjected to the same due process as any other consumer reporting agency or member of the general public. Keep in mind that courts are closed on weekends, holidays, or for inclement weather.

    While we have reduced turnaround times significantly with our proprietary software, we may not receive preferential treatment when waiting for public records. 

    For more information, also see Why is the background check taking so long?

     

     

  • How do I cancel an invitation?

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    Question

    I sent an invitation to an incorrect email address. Can I cancel it?

    Answer

    Reports with an Invitation Sent status can be canceled by users with access to the report (Users, Requesters, Admins, Restricted Admins). To cancel: 

    1. Open the candidate’s report in the Checkr Dashboard.
    2. Select Cancel Invitation.

    Once the invitation is canceled, the candidate will no longer receive background check invitation email reminders. Checkr is unable to cancel reports once the background check has started processing. To send a new invitation to the correct email address, refer to the Order a Report Help Center article. 

    Note

    The “delete candidate data” feature is designed in accordance with the CCPA and should be used only when a candidate requests that their data be deleted. See When should I use the delete candidate data feature for more information.

    Related articles: 

  • What if a candidate does not have a Social Security Number?

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    Question

    What if a candidate does not have a Social Security Number? 

    Answer

    There are screenings that do not require a candidate to have an SSN, such as Motor Vehicle Records and Education Verifications. However, if your candidate is a U.S.-based individual and they do not have a valid SSN, Checkr is unable to complete a criminal background check. Additionally, Checkr cannot accept an Individual Taxpayer Identification Number (ITIN).

    Note

    This response is specific to domestic (US) background screenings. For more information about international screening requirements, visit the International Screenings section of the Checkr Help Center.

  • What if a candidate doesn't have their physical Social Security card?

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    If the candidate is asked to provide a photo of their physical Social Security card, and the candidate does not have their Social Security card, they must contact their local Social Security Administration (SSA) office and request one of the following:

    • A new copy of their SSN card, or 
    • An ‘SS-5 - Numident record,’ which can be used in place of the Social Security card

    Once either of these documents is obtained, candidates may upload an image via the Candidate Portal.

  • Will Checkr accept a W9 as proof of employment?

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    Question

    I am running an employment verification on a candidate who was self-employed. Will Checkr accept a W9 as proof of employment?

    Answer

    No, a W9 is not currently an accepted form of documentation. Accepted documents include:

    • W-2 (for all years worked at the employer in question)
    • 1099
    • Paystubs (if no W-2 or 1099 available)
    • Schedule C (if self-employed without 1099)

    See Employment Verification for additional details

  • Where can I check the status of county court operations?

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    Question

    Where can I find a list of known delays at county courts that may impact the turnaround time of a background check?

    Answer

    Visit data.checkrstatus.com which is updated daily and lists known county court closures. You may also subscribe to updates on this page by clicking the Subscribe button.

  • A candidate entered personal information incorrectly. How can this information be updated?

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    Question

    My candidate incorrectly entered some of their personal information or personally identifiable information (PII). How can this information be updated? 

    Answer

    The steps will vary depending on the type of update needed. Use the following table as a guide:

    Type of update

    How

    • Name
    • Date of birth

    Have the candidate submit a request to Checkr’s Support Team

    Be sure they attach a photo of the front of their driver’s license or state-issued ID. 

    Please note that, depending on the documentation processes your company uses, we may not be able to use the submitted documentation to make changes. If this is the case, we will provide the candidate with next steps for resolving the issue. 

    • Social Security number (SSN)

    This depends on what the issue is. 

    First, tell the candidate to check the Candidate Portal and/or their email for a link sent by Checkr that allows candidates to re-enter their SSNs. 

    If they do not see anything in the Candidate Portal or their email, have them submit a request to Checkr’s Support Team.

    • Phone number
    • ZIP code
    You will need to send the candidate an invitation for a new background check. Once they receive this invitation, the candidate may complete the application using the correct information. 
  • Can candidates check the progress of their report?

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    Question

    Can candidates check the progress of their report?

    Answer

    Yes, candidates can check the status of their report through the Candidate Portal. See Checkr’s Candidate Experience overview for more information. 

  • The report's estimated completion date is unavailable or not accurate

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    Candidates

    Are you applying for a job or undergoing a background check? If so, please visit our Candidate FAQs to see answers to our most common questions or get help with your background check. This article is for employers who use Checkr.

    Question

    The ETA has passed, is unavailable or more than a few days out. What is the cause of the delay?

    Answer

    A Report ETA is provided for all screenings within the report. The County Criminal Check ETA is calculated based on the available historical data for each county within the United States. 

    There are a few common reasons why some estimates may be unavailable or longer than expected:

    • At least one county on the County Criminal Record Check requires a clerk to search for physical records; 
    • There are delays at county courts due to seasonal hiring spikes or COVID-19; 
    • Additional research is required to ensure potential records are a match to the candidate. Additional research is often required when:
      • The candidate has a common name; and/or
      • Public access to the identified potential record(s), such as the full date of birth (DOB), is limited by the relevant courts.

    For more information see Checkr ETA: Better estimates for report completion

    Note: If “Est. Completion” listed under Report Information is later than that shown for the County Criminal Checks, it is due to another screening included in this report.

  • What information are candidates required to provide for their background check?

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    Because background checks involve the collection of sensitive personal data, Checkr only collects information that is necessary to validate a candidate’s identity and complete an accurate background check.

    Candidates are required to submit their own personally identifiable information (PII). This includes:

    • Full name (including middle name)
    • Date of birth
    • Social Security Number
    • Current zip code
    • Phone number
    • Email address

    Other screenings (such as motor vehicle reports, employment verifications, or international criminal checks) may require additional information like driver’s license, highest degree earned, or passport number. The application also includes a disclosure notice and authorization that must be signed by candidates.

    For more information on the specific data required for each Screening Checkr offers, please see the Candidate Experience section in the respective Screening Types article.

    You may find more information regarding the data we collect in our Privacy Policy and User Terms.

  • Why is a SSN required, and what does Checkr do with it?

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    A Social Security Number (SSN) is required to identify addresses or aliases that a candidate has used, and to serve as pointer information for additional searches. Using the SSN, Checkr can find locations where candidates have lived or worked, using existing data from credit bureaus and other databases. 

    If there is an SSN-related exception, then Checkr will reach out to the candidate to collect additional information. The most common reason an exception would be generated is when the candidate submits information with a typo.

    Lastly, the SSN can sometimes assist in determining whether a particular record belongs to the candidate if the SSN is available in the court file. 

    The SSN trace is not the same as SSN verification. In other words, while SSN traces can identify the candidate’s addresses and aliases, it does not ensure that the candidate is the person whom they say they are. Identity verification is best performed by the company that directly engages the candidate (e.g. the employer or contracting company).
  • Will a credit freeze impact a candidate’s screening?

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    Question

    A candidate I am ordering a screening on has a credit freeze on their credit. What impact will this have?

    Answer

    Checkr does not check anyone's credit history by default. A credit report must be ordered for a credit screening to process. 

    A credit report will be unable to process with a credit freeze in place. As a best practice, before ordering a credit report for your candidate, touch base with your candidate to ensure they do not have any current credit freezes with any of the three credit bureaus.

  • How long does an employment credit check take to run?

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    Question

    How long does it take to run an employment credit check?

    Answer

    Before Checkr customers can order Credit Checks for employment purposes, they must go through an onsite inspection performed by a third party. Please allow 10-14 business days for the account credentialing process before your first employment credit check can be ordered. After the account is credentialed to run credit checks, employment credit check results will return instantly.

    To add employment credit checks to your account contact Checkr Customer Support. For more information on credit checks also see Employment Credit Checks.

  • What does an exception notification sent to a candidate look like?

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    Question

    What does an exception notification sent to a candidate look like?

    Answer

    An exception is an event that prevents a candidate's background report from being processed. Exceptions are usually the result of inadequate or inaccurate candidate information and are often resolved by a request for more information from the candidate.

    Below are some common examples of notifications sent to the candidate when an exception has been triggered. Such examples can also be found by opening a candidate's report where an exception has occurred and selecting View verification request sent to the candidate.

    Here is an example of the notification sent when the candidate is asked to enter their social security number:

    mceclip0.png

    Here is an example of the notification sent when the candidate is asked to upload a copy of their driver license:

    mceclip3.png

    See Exceptions: Addressing data discrepancies in reports for more information.

  • What does the background check invitation look like?

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    Here is an example of the email invitation:

    mceclip0.png

    See Checkr's Candidate Experience Overview for more information. 

  • The "Order background check" button in my dashboard is not working - what is wrong?

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    Question

    I need to run background checks, but the "Order background check" button is grey and there is nothing on my home screen. I don't think my account has been turned on yet. 

    Answer

    New accounts must be credentialed by Checkr’s Customer Support team before they will be allowed to run background checks. We use the information provided in the signup process to assess the validity of the business and its permissible purpose. The invite candidate button will be disabled until the credentialing process completes, which usually takes less than 1 business day.

    See Get credentialed to run background checks for additional details.

     

  • Report suspended: Candidate not receiving emails

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    Question

    I have a candidate who has been trying to fill out a background check, but it keeps ending up with "report suspended." We've sent it twice now and the candidate hasn't received any emails. 

    Answer

    Confirm your candidate's email address to determine whether the invitation went to the wrong email address, and then use the steps below:

    The invitation went to the wrong email address

    If an invitation went to the wrong email address, use the steps below to send a new invitation to the correct email address:

    1. In the Checkr Dashboard, select the Order background check button.
    2. Choose a package (required) and work location or program (if applicable).
    3. Enter your candidate’s email address and click Send Invitations.

    The invitation went to the correct email address

    If the candidate's email address is accurate, find out whether the email address has been suppressed. A report might have a Suspended status if the candidate’s email address has been suppressed and they aren't receiving messages to take action on their background check. 

    Email addresses can be suppressed for 3 reasons:

    • An email sent to that address bounced.
    • The candidate has tagged the email from Checkr as spam.
    • The candidate has clicked “unsubscribe” from an email they received.

    Use the steps below to determine whether the email address has been suppressed: 

    1. Open the report in the Checkr Dashboard.
    2. Review the email address field. If a ⚠ warning indicator appears to the right of the email address, the candidate’s email address has been suppressed.
    3. Click the ⚠ warning indicator to show more information.
    4. Click the Remove button to override suppression of the candidates email and allow future messages to be sent to this email address.

    Also refer to Invitation sent to the wrong email address.

  • What is an alias?

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    Aliases are different names or permutations of the same name associated with a candidate. When applicable, Checkr uses aliases to identify records under names that differ from the candidate’s current legal name, thus increasing the comprehensiveness of the background check report.

    Aliases are identified through names returned from various sources, including candidate creation, SSN Trace records, Motor Vehicle Records search, and document transcriptions. These returned names are stored as “name occurrences”, and evaluated to generate aliases.

    • Candidate Submission: The information submitted by the candidate to Checkr acts as a starting point for the record.
    • SSN Trace: Checkr identifies additional names from SSN Trace data. These names are aggregated into the candidate’s record and stored.
    • Motor Vehicle Records: MVR searches often return name variants. These names are aggregated into the candidate’s record and stored.
    • Document transcription: Customer or Checkr Candidate Experience teams' document transcriptions may introduce additional names for the candidate.
    • Name normalization: Checkr software identifies potential nicknames for a candidate. For example, if a candidate submits Bob as a first name, our software automatically recognizes that Bob is a nickname for Robert and stores Robert as a first name for that candidate.

    Checkr uses name occurrences from all reports associated with the candidate when computing aliases, but does not apply name occurrences across different candidate IDs.

    Alias use in screenings

    Checkr enables the use of aliases for the following searches:

    • National Criminal Search
    • Sex Offender Search
    • Global Watchlist Search
    • Federal Search
    • County Criminal Search
    • County Civil Search
    • State Criminal Search
    • Pointer State Search

    Also see Checkr's candidate alias process for additional details.

  • Can I edit the emails sent to candidates?

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    Checkr can assist in editing the following:

    • Welcome message
    • Disclosures
    • Authorizations
    • Adverse Action pages

    Please note that Checkr is unable to edit the email invitation that is received by your candidates. Refer to What does the background check invitation look like? for details regarding the content of the invitation email. 

    To update any of the areas in the bulleted list above, we'll first need to gather authorization. Contact Checkr Support to initiate your request. We’ll send you an authorization addendum to your customer agreement and forms that will allow you to outline the changes you would like to make.

    When submitting your initial request to Check support, please ensure you let us know who will be signing the authorization addendum by including their:

    • First Name, Last Name
    • Email Address
    • Title

    Once the authorization addendum has been completed and edits have been shared with Checkr support, we'll pass your updated forms to our Compliance Operations team for review.

    To learn more about the apply flow, see Disclosure and authorization: gaining consent to run background checks

    Reminder

    Checkr does not provide legal advice and we encourage you to consult your legal counsel to ensure compliance.

    Related article:

     

     

  • How do candidates submit documents for their background check?

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    If Checkr is unable to complete a background check with the credentials that a candidate provided (such as their name, date of birth, driver license or other important identifying information), candidates may be required to submit a form of picture ID or social security card to continue processing their background check.

    In Checkr, this is known as an Exception.

    To protect candidate's sensitive information, Checkr cannot accept documents via email. Instead, Checkr automatically emails candidates when a document is required. We provide a secure link to a secure website (Checkr's Candidate Portal) where the candidate can upload a photo of the required document.

    If candidates' reports are suspended due to a discrepancy, please do the following:

    1. Ask the candidate to check their email for the secure link to upload their document, or to visit the Candidate Portal to upload it at any time.
    2. If they cannot locate the email, log into the Checkr Dashboard and go to that candidate's report. Look for the verification link found beneath the exception on their report.
    3. Once a sufficient photo of the required document is submitted, it will be reviewed and the report will be updated within 24 hours.

     

  • MVR Exceptions: What to do if an MVR report results in a Suspended status

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    This article will help you understand:

    Checkr is sometimes unable to complete an MVR screening, due to mismatched candidate PII, or an inability to discover the candidate’s driving record. When these events occur, Checkr will place the report in a Suspended status, and issue an exception in an attempt to update any inaccurate information provided by the candidate. 

    Once issued, the candidate will have 30 days to follow the instructions provided, update their information, and resolve the exception. If the exception cannot be resolved within these 30 days, the report will be permanently suspended.

    MVR Exceptions

    MVR Exceptions most commonly arise when the driver's license number the candidate entered does not match DMV records. When this happens, the report moves into a Suspended status and Checkr will issue an exception which automatically emails the candidate asking them to upload a photo of their driver license so the discrepancy can be corrected and the relevant records can be obtained.

    The email includes a description of the issue, the steps that must be taken to resolve it, a link to enter the requested information, a timestamp of when the exception was posted, and the amount of time remaining to enter the information and allow the check to continue. If the exception is not resolved within the time provided, the candidate will lose the ability to upload documentation and the report will be permanently suspended. If you wish to run an MVR screening for the candidate after this period, you must order a new report. 

    MVR Exception types

    MVR not found

    This exception is an indication that the candidate made a typo while submitting their driver license number, name, or date of birth. As a result, the state DMV was unable to report the MVR for the individual in question.

    What you or the candidate can do: When this exception occurs, Checkr will email the candidate asking them to upload a photo of their driver license so the discrepancy can be corrected, and the relevant records can be obtained.

    MVR not available electronically

    This exception is an indication that Checkr cannot obtain the MVR through the databases we search.. This can be a result of the candidate's profession, new license status, or standing with the DMV.

    What you or the candidate can do: When this exception occurs, candidates must go to their local DMV office to obtain a copy of their MVR in person, and to release the hold on their electronic records. 

    Driver does not meet [x] number of years

    Checkr validates the number of years that the candidate has been driving, using the driver license issue date, against your account’s MVR Rules. Checkr receives the driver’s original license issue date directly from the DMV. For pre-employment purposes the DMV provides limited information to third parties, and in many cases state agencies will provide only the date that a license was last renewed. 

    What you or the candidate can do: If the MVR returns with an issue date that does not meet your requirements, the candidate must supply additional evidence to your company. Candidates should submit a photo of their previous license or a driving record to your team directly. Checkr has inference rules to mitigate this data limitation as much as possible.

    Decide what to do if an MVR check is shown as “suspended”

    If the Checkr Dashboard shows an MVR check as “Suspended”, it means that the report cannot be completed because information required to run the screening is missing or cannot be verified. A background check for Motor Vehicle Records (MVRs) may be suspended for three reasons:

    • The license number was entered incorrectly, and the candidate did not submit a photo of their license within 7 days to correct the number in the Candidate Portal
    • The MVR is not available electronically.
    • The license did not meet a prerequisite for years of driving experience.

    Also see Exceptions: Addressing data discrepancies in reports

  • Why can’t I request a Motor Vehicle Record from Pennsylvania?

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    Question

    Our candidate is unable to submit their background check invitation. They keep getting an error when putting in their Pennsylvania address.

    Answer

    The state of Pennsylvania restricts access to motor vehicle reports (MVRs) for drivers in their state. In order to obtain access to MVRs for PA drivers, there is an additional process involved for authorization, which can take up to 6 weeks to complete. 

    Please contact us to begin the process, and our Customer Support team will assist you. 

    You will be notified once access has been granted or if any additional information is required. If access is granted, then PA MVRs can be requested and reviewed in the same exact way as all the other 49 states. 

  • What does the "SSN already taken" error mean?

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    This article will help you:

    This article is intended for the following user roles: requester, admin

    How does Checkr protect against duplicate candidates?

    By default, Checkr prevents the creation of duplicate candidates with identical Social Security Numbers (SSNs) for 30 days. This helps to prevent you from accidentally requesting multiple reports for a single candidate, and avoid incurring duplicate charges for these multiple reports.

    If you try to create a duplicate candidate where SSN has been collected, Checkr will issue an error message: SSN Already Taken.

    For Motor Vehicle Record (MVR) checks, which use a Driver’s License number and the state of issuance instead of SSNs, Checkr allows one duplicate candidate to be created within 24 hours but will block additional attempts.

    Note: If a candidate is initially created without an SSN or Driver’s License number, Checkr will not always block duplicate candidates.

    If you wish to run multiple reports on a single Social Security or Driver’s License Number as often as that number is submitted, work with your Checkr Customer Success manager to disable this option. Please note that Checkr is not liable for costs associated with duplicate reports. 

    How does Checkr protect against duplicate reports for the same candidate?

    Just as Checkr protects against duplicate candidates in the system, we also protect against duplicate reports being generated.

    Once a candidate object or profile is created within Checkr, no more than three reports can be requested for the candidate within a 24-hour period.

    Order new reports for existing candidates

    You can re-order a report for an existing candidate if 30 days have passed since the original report so that they won’t have to fill out the invitation link again.

    To re-order a report using the Dashboard, open the report and click Order new report. If you wish to continue ordering reports on a regular basis for this candidate, use our Subscriptions feature.

    To order reports with new or additional screenings you must initiate a new Report:  

    • In the Checkr Dashboard, click Order background check, then enter the candidate’s email address. This will initiate a new report, allowing you to select new Packages for the candidate.

    For more information on ordering reports using the API, see Create a new Report in the Checkr API docs.

     

  • Can I cancel a background check?

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    A background check cannot be canceled or deleted once a candidate has given consent and authorization. To avoid the cost impact of unintended background checks, be certain to define an escalation process to use when your team requests the cancellation of an outstanding invitation.

    If you would like to cancel a background check that has not started processing yet (an invitation), Admins and Requesters can do this from the Checkr Dashboard. Refer to the How do I cancel an invitation? article on the Help Center. 

    Related articles:

     

     



     

     

     

  • Can Checkr run background checks on minors?

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    Question

    Can I use Checkr to run background checks on candidates under 18? 

    Answer

    No, Checkr does not run background checks on minors for a few reasons, including:

    • Minors are generally unable to legally provide consent, as persons under the age of 18 are unable to enter legally binding agreements, with few exceptions. Even with parental/guardian consent, it is not advised.

    • The majority of criminal records for minors are sealed, making them unattainable. An exception would be in limited situations where a minor was convicted as an adult.

    • Minors generally cannot obtain credit until age 18, making credit and address history unlikely to exist.