• Checkr Health: Drug screenings

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    Checkr Health Checks combine drug screenings with occupational health checks, allowing you to evaluate your candidates’ physical fitness for your job requirements. Drug and occupational health screenings can be ordered separately or together, depending your needs. 

    This article will focus on Checkr Health drug screenings. For more information about occupational health screenings, visit: Checkr Health: Occupational Health Screenings.

    This article will help you understand: 

    Overview

    Drug screenings allow companies to test their candidates for a broad range of substances to reduce the costs and risks associated with the impact of drug abuse in the workplace. 

    Checkr partners with eScreen to offer a wide variety of drug screening options. This partnership allows Checkr Health to provide candidates access to over 6,100 clinics across the country that provide both drug and occupational health screenings in a single location.

    Some states have specific laws or guidelines regarding drug screenings in relation to employment. For example, most states require a conditional offer of employment to be made before requiring candidates to submit to a drug test. Please work with your legal counsel to ensure that you are meeting these requirements.

    Adding screenings to your account

    To add drug screenings to your account, contact Checkr Customer Support. It will take approximately 7-10 business days for Checkr to complete the account setup before you can order your first Checkr Health Check.

    Which substances do the panels test for? 

    When you're first set up, you're authorized for the most common panels: the 5, 9, and 10. We’ve listed the substances each panel tests for below.

    5-panel 9-panel 10-panel

    Amphetamines

    Amphetamines

    Amphetamines

    Cocaine

    Cocaine

    Cocaine

    Marijuana

    Marijuana

    Marijuana

    Opiates (Basic)

    Opiates (Basic)

    Opiates (Basic)

    Phencyclidine (PCP)

    Phencyclidine (PCP)

    Phencyclidine (PCP)

     

    Barbiturates

    Barbiturates

     

    Benzodiazepines

    Benzodiazepines

     

    Propoxyphene

    Propoxyphene

     

    Methadone

    Methadone

       

    Methaqualone

    If your organization requires a more specific panel, please let us know. 

    Screening process

    Checkr Health Checks may be run as a standalone screening. Most Checkr Health Checks follow a standard screening workflow: 

    1. Customers issue a screening invitation to the candidate, asking them to complete the screening.
    2. Candidate completes the Checkr-Hosted Apply Flow, which allows them to select a screening location and receive their screening pass.
    3. Candidate contacts the clinic to schedule their appointment and/or verify availability.
    4. Candidate completes their appointment before the screening pass expires. 
    5. If required, customers may update the clinic location on behalf of their candidate, or send them an updated screening pass from the pending report’s page in the Checkr Dashboard.
    6. Once the screening is complete, the clinic submits a sample to the lab. The lab processes the sample and submits results to eScreen where they are reviewed by a certified Medical Review Officer (MRO).
    7. Final results are then posted to the Checkr Dashboard to be reviewed by the customer.
    Note

    If a candidate selects a paper-based (non-digital) clinic during the screening process, the screening workflow will take longer than workflows completed using clinics with electronic medical records. For more information about the paper-based clinic workflow, refer to Drug screenings using paper-based clinics.

    Drug_Screen_Workflow.png

    Review report results

    To view results, open the candidate’s report and click Health Screening. A more detailed screening report can also be viewed by downloading the “Health Screening PDF” from the Report information section of the candidates report.

    Results are returned to Checkr as Negative or Positive:

    • Negative indicates that the test revealed no evidence of the listed substance
    • Positive indicates that the test revealed evidence of one or more of the listed substance(s)

    Drug_Screen_Results.png

    Medical Review Officer (MRO) process for non-DOT drug screenings

    All drug testing results are submitted to an eScreen Medical Review Officer (MRO) for review. Any non-negative results (such as  pending results or inconclusive results) require additional follow up with the candidate. The MRO will review the non-negative result with the candidate to determine if they have any prescriptions which would account for evidence of the listed substance and verify that prescription with the pharmacy. 

    When MRO follow-up is needed:

    • The MRO will make 3 attempts within 1 business day to contact the candidate.
    • If the MRO is unable to reach the candidate during this time, results will remain Pending for an additional 72 business hours to allow the candidate to return the call. 
    • If the candidate does not respond, the result will be included in the final report as “Positive-UTCD” (Unable To Contact Donor).

    This process is specific to non-DOT drug screenings. DOT testing follows standard Department of Transportation procedures.

    For more information see Help me understand MRO reviewed results of a drug screening

    Getting help

    With so many parties involved in the end-to-end Checkr Health screening process, it may be confusing where to look for help when questions arise. 

    Visit Checkr’s Drug and Occupational Health FAQs for answers to common questions. The Checkr Customer Support team can help answer general questions such as finding clinics near the candidate’s location or verifying the status of the report. Keep in mind, drug and occupational health screenings take time and Checkr cannot expedite the report.

    Candidates should note that Checkr is not able to change the outcome of a screening. If a candidate would like to dispute the results, they can contact the MRO directly at 888-382-2281, Monday through Friday from 7 a.m. to 7 p.m. CST.

    The MRO should only be contacted for drug screenings. The MRO is not involved with occupational health services (OHS). 

    For more information, visit What if the candidate challenges the results of their drug screening?

    Turnaround time

    Once the candidate completes their screening appointment, the average turnaround time to receive the result is under 3 days. When MRO follow-up is needed, the average turnaround may extend to 10 days. To prevent delays, work with your candidate to ensure:

    • The candidate calls the clinic to verify availability. 
    • The candidate downloads their screening pass and brings it to their clinic appointments. A screening pass is required to complete the screening. The clinic cannot help generate lost or misplaced passes. 
    • Any MRO follow-up needed is performed promptly.

    Note: The turnaround time for paper-based clinics is longer due to the time it takes to mail the paper documents. Once the testing lab has received all of the required documents and specimen(s), turnaround time for testing and results is the same as non-paper-based clinics. For more information refer to Drug screenings using paper-based clinics. 

    Candidate experience

    Candidates will be asked to schedule and complete the testing process at a location of their choice. Checkr's Occupational Health and Drug Check scheduling flow allows candidates to schedule one test for all required checks and access the candidate screening pass (or “passport”) within the same system.

    Note: At this time, candidates may not check their status for a standalone Health Check from the Candidate Portal.

    Candidates will receive an invitation to the screening, asking them to:

    1. Enter their information, 
    2. Consent to the test, and 
    3. Select a screening location

    Appt_Location.png

    After entering their information, they will be presented and asked to acknowledge receipt of applicable forms and notifications, including Summary of Your Rights Under the Fair Credit Reporting Act (FCRA), an Acknowledgement and Authorization for Background Check, and other state and required disclosures as applicable.

    Next, they will verify availability with the clinic and/or schedule their test(s) before the listed date at a lab of their choosing.

    Candidates must then download and print their screening pass and report to the clinic to submit to their drug test

    The appointment cannot be completed without the screening pass. 

    Demo_Screening_Test.png

    Results are returned as Negative or Positive. 

    All drug screening results are submitted to a Medical Review Officer (MRO) for additional review.

    If you've applied for a job and are looking for more information on your background check’s status or progress, please log into the Checkr Candidate Portal.

    Additional FAQs

    Can Checkr expedite a drug screening?

    The candidate shared results, can Checkr upload them?

    Finding a clinic location

  • Checkr Health: Occupational health screenings

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    Checkr Health Checks combine occupational health checks with drug screenings, allowing you to evaluate your candidates’ physical fitness for your job requirements. Drug and occupational health screenings can be ordered separately or together, depending on the customer's needs. 

    This article will focus on Checkr Health occupational health screenings. For more information about drug screenings, visit: Checkr Health: Drug Screenings

    This article will help you understand: 

    Overview

    Occupational health screenings allow companies to test their candidate’s ability to meet the physical requirements of a position, including vision tests, respirator fit tests, and tests for tuberculosis (TB) and other communicable diseases.

    Checkr partners with eScreen to offer a wide variety of drug screening options. This partnership allows Checkr Health to provide candidates access to over 6,100 clinics across the country that provide both drug and occupational health screenings in a single location.

    Some states have specific laws or guidelines relating to occupational health screenings in relation to employment. For example, most states require a conditional offer of employment be made before requiring candidates to submit to an occupational health check. Please work with your legal counsel to ensure that you are meeting these requirements.

    Adding screenings to your account

    To add occupational health screenings to your account, contact Checkr Customer Support. It will take  approximately 7-10 business days for Checkr to complete the account setup before you can order your first Checkr Health Check.

    Screening process

    Checkr Health Checks may be run as a standalone screening. Most Checkr Health Checks follow a standard screening workflow: 

    1. Customers issue a screening invitation to the candidate, asking them to complete the screening.
    2. Candidate completes the Checkr-Hosted Apply Flow, which allows them to select a screening location and receive their screening pass.
    3. Candidate contacts the clinic to schedule their appointment and/or verify availability.
    4. Candidate completes their appointment before the screening pass expires. 
    5. If required, customers may update the clinic location on behalf of their candidate, or send them an updated screening pass from the pending report’s page in the Checkr Dashboard.
    6. Once the service(s) is completed, the clinic will send results to eScreen. eScreen will perform administrative review on all occupational health services to ensure results are complete in their entirety. If results are missing required information, eScreen will follow up with the clinic for corrections.
    7. Final results are then posted to the Checkr Dashboard to be reviewed by the customer.
    Note

    If a candidate selects a paper-based clinic during the screening process, the screening workflow will take longer than workflows completed using clinics with electronic medical records.

    mceclip0.png

    Review report results

    To view results, open the candidate’s report and click Health Screening. A more detailed screening report can also be viewed by downloading the “Health Screening PDF” from the Report information section of the candidates report.

    Getting help

    With so many parties involved in the end-to-end Checkr Health screening process, it may be confusing where to look for help when questions arise. 

    Visit Checkr’s Drug and Occupational Health FAQs for answers to common questions. The Checkr Customer Support team can help answer general questions such as finding clinics near the candidate’s location or verifying the status of the report. 

    Keep in mind that occupational health screenings take time. Checkr cannot expedite the report or change the outcome of a screening.

    Turnaround time 

    Once the candidate completes their screening appointment, the average turnaround time to receive the result is under 3 days. To prevent delays, work with your candidate to ensure:

    • The candidate calls the clinic to verify availability.
    • The candidate downloads their screening pass and brings it to their clinic appointments. The screening pass is required to complete the screening.
    • The clinic cannot help generate lost or misplaced passes.

     

    Process Standard turnaround time (TAT)

     Standard services

     48-72 hours

     Services requiring blood work

     4-7 business days

     TB/PPD

     4-7 business days

    Note

    The TAT for paper-based clinics is longer as they require extra time to fax paperwork.

    Candidate experience

    Checkr's Occupational Health scheduling flow allows candidates to schedule one test for all required checks and access the candidate screening pass (or “passport”) within the same system.

    First, candidates will receive a screening invitation from the customer. This invitation asks them to: 

    1. Enter their information,
    2. Consent to the test, and
    3. Select a screening location from a system-provided list. 

    After entering their information, candidates will be presented and asked to acknowledge receipt of applicable forms and notifications, including Summary of Your Rights Under the Fair Credit Reporting Act (FCRA), an Acknowledgement and Authorization for Background Check, and other state and required disclosures as applicable.

    Next, they will verify availability with the clinic and/or schedule their test(s) before the listed date at a lab of their choosing.

    Candidates must then download and print their screening pass and report to the clinic to submit to their drug test.

    The appointment cannot be completed without the screening pass. 

    If you've applied for a job and are looking for more information on your background check’s status or progress, please log into the Checkr Candidate Portal.

    Additional FAQs

    Can Checkr expedite the screening?

    The candidate shared results, can Checkr upload them?

    Finding a clinic location

  • Social Security number (SSN) Trace

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    Checkr SSN Trace process

    A Social Security number (SSN) Trace searches databases (including lending institutions, utilities, schools, and credit card companies) for a particular name and Social Security number. The trace returns jurisdictions where a match is found and also searches identified alternative names, such as aliases or AKAs, if your package configuration includes aliases.

    To run an SSN Trace, Checkr submits the candidate's name and SSN to a data provider that then generates a report from market-leading sources for address and alias information. This report returns information about known names and addresses for the SSN, compiled from credit and banking history for the given SSN.  

    SSN Traces are used as a "pointer" to possible criminal records. The SSN Trace result identifies additional counties and databases to search for public records associated with the candidate's personally identifiable information (PII). If your package configuration includes aliases, address and alias information from the SSN Trace can then guide additional searches. 

    The SSN Trace can provide the information below:

    • An indication of the SSN's validity (for example, other names associated with the number or being on the Social Security Administration's Death Master File)
    • Address history associated with the SSN
    • If your package configuration includes aliases, a list of previous names, which could be birth names or aliases such as nicknames
    Note

    Because the SSN Trace is a pointer search, aimed at casting a wide net to identify records associated with the candidate’s PII, SSN Trace results alone aren't reportable. SSN Trace results shouldn't be used for Federal Credit Reporting Act (FCRA) purposes.

    An SSN Trace doesn't validate that the person submitting the information is who they claim to be. An SSN Trace can identify whether the candidate’s SSN appears to be false (such as 555-55-5555), but an SSN Trace doesn't verify identity. For more information, read about SSN traces and identity verification.

    The SSN Trace is part of Checkr’s Basic+ report package, which includes the screenings below:

    • SSN Trace
    • Sex Offender Registry
    • Global Watchlist Records
    • National Criminal Records

    The SSN Trace is unavailable as a standalone screening.

    Candidate experience

    Candidates will be asked to provide PII, including their full name, birth date, Social Security number (SSN), email address, and phone number.

    Candidates then read and acknowledge applicable forms and notifications, including Summary of Your Rights Under the Fair Credit Reporting Act (FCRA) and an Acknowledgement and Authorization for Background Check.

    After the candidate consents in writing, Checkr starts the SSN Trace search.

    If Checkr can't complete the SSN Trace with the submitted information, Checkr asks the candidate to resubmit their number, which can delay report completion. In some cases, Checkr asks candidates to submit a copy of their SSN card or a letter from the SSA confirming that the number belongs to them.

    Tip

    If you've applied for a job and are looking for information about your background check’s status or progress, log in to the Checkr Candidate Portal.

  • Social Security number (SSN) Trace exceptions

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    SSN Trace (Social Security number Trace) is a pointer search that searches various commercially available data sources to establish a candidate’s address history. Checkr uses SSN Trace to obtain candidate address history as well as aliases to inform subsequent background screenings. 

    SSN Trace exceptions happen if there is a material discrepancy between submitted candidate information and information that the SSN Trace returned. The SSN Trace exception handling process is designed to address these discrepancies as they happen.

    SSN Trace exception types

    Checkr issues 6 types of SSN Trace exceptions. Resolution paths are based on the type of data discrepancy.

    Exception

    Reason

    Resolution

    Unable to Proceed

    Checkr can't proceed with the report based on the SSN provided.

    The candidate receives an email request to confirm their SSN. If the report can't proceed, it will suspend. Incomplete screenings automatically cancel after 30 days.

    SSN Issuance Year Mismatch

    The entered SSN was issued in a year before the candidate's birth year.

    The candidate receives an email request to confirm their SSN. If the report can't proceed, it will suspend. Incomplete screenings automatically cancel after 30 days.

    Data Mismatch

    The information returned from the SSN Trace doesn't match the candidate-provided information.

    The candidate receives an email request to confirm their SSN. If the report can't proceed, it will suspend. Incomplete screenings automatically cancel after 30 days.

    No Data/Thin File

    No address history was returned from the SSN Trace. This situation is typically called a "thin-file" case, which is common for young or underbanked people.

    The candidate receives an email request to confirm their SSN. If no data is returned for the confirmed SSN, the report will indicate that the SSN Trace returned no data and will be marked Complete.

    Name Mismatch

    The candidate’s birth date matches the data from the SSN Trace, but the name doesn't.

    The candidate receives an email request to upload a copy of their photo ID. If the report can't proceed, it will suspend. Incomplete screenings automatically cancel after 30 days.

    DOB Mismatch

    The candidate’s name matches the data from the SSN Trace, but the birth date doesn't.

    The candidate receives an email request to upload a copy of their photo ID. If the report can't proceed, it will suspend. Incomplete screenings automatically cancel after 30 days.

    Note

    In some rare cases, when candidates dispute the exception following confirmation (by claiming that the SSN submitted was correct and the SSN Trace data returned were erroneous), Checkr team members can manually override the suspension if the candidate can produce documentation, such as an SSN card, that ties the SSN to their name.

    If the SSN Trace returns no birth date and there are no matches between the submitted and the returned candidate name, Checkr handles the lack of birth date as a date-of-birth mismatch, and flags a Data Mismatch exception.

  • National Criminal Database Check

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    This article will help you:

    • Understand what happens in a National Criminal Database Records Check
    • Decide whether to act upon information from a National Criminal Database Records Check
    • Understand your candidate's experience

    Checkr runs a National Criminal Database Records Check as a routine step in background checks. This search queries 2800+ databases and over 900 million records, to cast a wide net and find potential offenses. However, the records returned are often incomplete, lacking identifying information and/or the final disposition of what actually happened -- for example, whether the case was dismissed. Instead, we use the National Criminal Records Check to quickly find other records that should be searched for more detailed information. Checkr uses hits from this search to determine which county records should be searched for criminal records, including felonies, misdemeanors, and some infractions and traffic records.

    The National Criminal Database contains over 900 million records from various county and state agencies covering roughly one third of the United States. Data aggregators scour these county and state agencies, continuously updating the database. This database can be best described as a “pointer” records check, in that it points to other potential criminal records that may exist for a candidate. Because this search often provides incomplete or inaccurate data, we recommend that you pair it with county-level searches, which are more thorough. This search is used in virtually every criminal background check package to find additional “hits.” Once a “hit” is identified, Checkr dispatches researchers to the county where the national criminal search shows a possible record to obtain:

    • Additional identifiers to confirm it belongs to the individual in question
    • Complete and up-to-date case information (e.g., disposition, status)
    A National Criminal Records Check is not the same as a Federal Criminal Records Check. See our article on the differences between a national check and a federal check.

     

    Candidate Experience

    The National Criminal Records Check is included in Checkr’s basic report package, which includes SSN Trace, Sex Offender Registry Check, Global Watchlist Records Check, and National Criminal Records Check. The Global Watchlist Records Check cannot be run as a standalone Screening.

    Candidates will be asked to provide Personally Identifiable Information (PII), including their full name, date of birth, social security number, email address, and phone number.

    They will then be presented and asked to acknowledge receipt of applicable forms and notifications, including Summary of Your Rights Under the Fair Credit Reporting Act (FCRA) and an Acknowledgement and Authorization for Background Check.

    After the candidate consents, Checkr will initiate the Check.

    If you've applied for a job and are looking for more information on your background check’s status or progress, please log into the Checkr Candidate Portal.

  • Global Watchlist Records Check

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    This article will help you:

    Checkr's Global Watchlist Records Check identifies whether a candidate is listed on any domestic and/or international watchlists. This search includes several international, government and regulatory databases that identify individuals who are either prohibited from certain industries, such as healthcare and finance, or are on criminal lists.

    This search can also identify known terrorists, money launderers, and drug traffickers from several federal databases which are not covered under Checkr’s State, Federal, and County Criminal Records Checks. Conversely, the State, Federal, and County Criminal Records Checks rarely return results from the sources searched in the Global Watchlist Records Check.

    This check searches several United States and international government watchlists, including the FBI’s Most Wanted lists, Interpol’s Most Wanted lists, Office of Foreign Asset Control’s Sanctions list, Denied Persons lists, Department of State’s Sanctions lists, U.S. Department of the Treasury’s Specially Designated Nationals and Blocked Persons List, as well as various US Drug Enforcement Administration’s Wanted Fugitive lists. 

    Sources include:

    • Office Of Inspector General
    • European Union Consolidated List
    • Drug Enforcement Agency Fugitives
    • Government Sanction Databases
    • US Terrorist List, and more

    The frequency with which these federal databases are updated depends on how often each individual source updates their records. For example, a state healthcare sanctions database might update every 30 days, whereas an international criminal database might update every 6 months.

    To run a Global Watchlist Records Check, the candidate’s name is sent to a vendor and checked against several databases. The name given either yields results (with the corresponding details of the sanction/record), or the check clears if no results are returned.  

    To ensure a comprehensive range of returned records, Checkr does not require exact name matching for the initial Global Watchlist Search. 

    Potential records returned from a Global Watchlist search are passed to Checkr QA for additional review.

     

    Candidate Experience

    The Global Watchlist Records Check is included in Checkr’s basic report package, which includes SSN Trace, Sex Offender Registry Check, Global Watchlist Records Check, and National Criminal Records Check. The Global Watchlist Records Check cannot be run as a standalone Check.

    Candidates will be asked to provide Personally Identifiable Information (PII), including their full name, date of birth, social security number, email address, and phone number.

    They will then be presented and asked to acknowledge receipt of applicable forms and notifications, including Summary of Your Rights Under the Fair Credit Reporting Act (FCRA) and an Acknowledgement and Authorization for Background Check.

    After the candidate consents, Checkr will initiate the Check.

    If you've applied for a job and are looking for more information on your background check’s status or progress, please log into the Checkr Candidate Portal.

  • Federal Criminal Records Check

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    This article will help you:

    The US tries cases in two different courts: state/local courts and federal courts. These are considered to be different jurisdictions and therefore try different categories of cases.

    Federal crimes differ from other crimes in that a federal crime is prosecuted under federal criminal law in federal courts. A county criminal search does not return results on the federal level.

    Federal criminal records are accessible only through a specific federal criminal search. There is no overlap with county or statewide searches, or with the National Criminal Records Check.

    Federal criminal offenses usually fall into the following categories:

    • Crimes against federal employees (postal carriers, TSA employees, etc.)
    • Crimes committed on federal land (e.g., national parks)
    • Bank robberies (all banks are protected by the FDIC, a federal department)
    • Commissions of crimes across state lines (e.g., a kidnapping occurring in California that crosses into Nevada, large-scale conspiracies)
    • Drug cases involving large distribution network(s)
    • Child Pornography (internet allows for transmission across state and country borders)
    • Other crimes that fall outside state and local jurisdictions

    Searches that uncover a criminal record can take 2-4 days to complete. Because most federal criminal records have all or most personally identifying information (PII) redacted, searches that yield no results are returned almost immediately. All federal criminal information is online, making in-court research unnecessary.

     

    Conducting the Federal Criminal Records Check

    Checkr first conducts a search of the Public Access to Court Electronic Records (PACER) database, which is the central repository for all publicly accessible federal cases nationwide. The database relies on name-based searches and provides no means to search using other identifiers (such as SSN or DOB). Primary and alias names are searched separately. 

    To ensure a comprehensive range of returned records, Checkr does not require exact name matching for the initial PACER search. This results in a broader set of potential matches. 

    Candidates whose initial PACER search returns no results receive a Clear Federal Criminal screening, and no additional federal search is conducted. 

    For candidates whose searched name returns at least one potential match, Checkr’s researchers conduct secondary searches to look for additional identifiers within the record file. These searches are conducted at the federal district court level to ensure that all potential cases identified are thoroughly investigated, in order to determine whether the case record belongs to the candidate. 

    Because of the relatively limited amount of personally identifiable information (PII) included in federal record files, and the non-standardization of such data, these records undergo an additional level of review. When cases returned by researchers do not meet Checkr’s strict PII matching criteria to be included in the report, they are further reviewed by Checkr’s Quality Assurance (QA) team. If QA determines that there are not sufficient identifiers, they will conduct additional public searches to determine if any may be found.

     

    Candidate Experience

    The Federal Criminal Records Check must be run in conjunction with the basic report package. The Federal Criminal Records Check cannot be run as a standalone Screening.

    Candidates will be asked to provide Personally Identifiable Information (PII), including their full name, date of birth, social security number, email address, and phone number.

    They will then be presented and asked to acknowledge receipt of applicable forms and notifications, including a Summary of Your Rights Under the Fair Credit Reporting Act (FCRA) and an Acknowledgement and Authorization for Background Check.

    After the candidate consents, Checkr will initiate the Check.

    If you've applied for a job and are looking for more information on your background check’s status or progress, please log into the Checkr Candidate Portal.

  • State Criminal Records Check

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    This article will help you:

    What happens in a US State Criminal Records Check?

    A State Criminal Records Check is used to discover criminal records in a specific state. Adding a State Criminal Records Check to a background screening package can provide you with additional coverage to find potential criminal records outside of a candidate’s home county.

    Information returned in a State Criminal Records Check may include the following:

    • Defendant’s Name
    • Case Number
    • Charge Classification (Felony/Misdemeanor)
    • Charge Type
    • Disposition (Guilty, Dismissed, etc.)
    • Disposition Date
    • Sentencing Information

    What is state record quality?

    When looking at a report, you may see a State Criminal Records Check with results reading: More research was conducted due to state record quality. See county searches.

    Why would you see this message? In some states, Checkr may need to kick off a county search based on incomplete information in the state search.

    The extent and quality of the State Criminal Records Check varies by state:

    • True Parity: Some states search every single county within the state.
    • Partial Parity: Some states search most counties, but not all.
    • Non-Parity: Some states search only a few counties within the state.

    Due to varying state laws and practices, not every single county within a “Partial Parity” or “Non-Parity” state reports to a statewide repository. Each state database also functions differently.

    The county courthouse, not the state database, is the source of truth for most criminal records. Each of the 3,200 counties in the US decides how to make its records public. In most states, many counties do not make their data available for an aggregate true statewide search.

    For maximum thoroughness, we recommend running this search in addition to, rather than instead of, a county search. The best practice is to search county-by-county, and add statewide searches where there is either true or partial parity.

     

    Does a State Criminal Records Check include US territories?

    US territories American Samoa (AS), Guam (GU), Northern Mariana Islands (MP), Puerto Rico (PR), US Virgin Islands (VI) are available as part of the State Criminal Records Check. A US territories search is not enabled by default. If you wish to enable these searches for your account, work with Checkr Customer Support to add these territories to your Package. When configured on your package, Checkr will trigger a US territory search when indicated by the candidate’s zip code, or addresses returned by the SSN Trace.

     

    Candidate Experience

    The State Criminal Records Check must be run in conjunction with the basic report package. The State Criminal Records Check cannot be run as a standalone Screening.

    Candidates will be asked to provide Personally Identifiable Information (PII), including their full name, date of birth, social security number, email address, and phone number.

    They will then be presented and asked to acknowledge receipt of applicable forms and notifications, including a Summary of Your Rights Under the Fair Credit Reporting Act (FCRA) and an Acknowledgement and Authorization for Background Check.

    After the candidate consents, Checkr will initiate the Check. 

    If a US territories search is required, an exception will be triggered to gather additional candidate information, which may include: 

    • Government ID
    • Current address
    • Address in country
    • Place of birth
    • Mother’s maiden name

    If you've applied for a job and are looking for more information on your background check’s status or progress, please log into the Checkr Candidate Portal.

  • County Criminal Records Check

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    This article will help you:

    Most felony and misdemeanor cases are filed in county courts, so county criminal record searches are one of the most complete sources for criminal records. All felony and misdemeanor criminal records, and all cases tried in local jurisdictions, regardless of disposition (guilty, dismissed, etc.), are housed at the county court.

    County records, which make up the majority of criminal offenses, are available in all counties in all 50 states, and are located in county courthouses across the 3,200 counties in the US. These records are not reported to the federal database, and will not be found in a federal search. Often, the existence of a county criminal record is determined by conducting a search in the National Criminal Database search, which is used as a pointer to county or state records.

    The following items may be reported on a county criminal record search:

    • Defendant’s Name
    • Case Number
    • Charge Classification (Felony/Misdemeanor)
    • Charge Type
    • Disposition (Guilty, Dismissed, etc.)
    • Disposition Date
    • Sentencing Information

    The process of searching at the county level varies from county to county. Some county searches are returned on the same day, while some take several days or more, depending on the search methodology. Most counties provide a Public Access Terminal (PAT) where records can be searched, in real-time, at the court. Slower counties typically require a court clerk-assisted search be performed, whereby an employee of the court conducts the search on Checkr’s behalf.

     

    Candidate Experience

    The County Criminal Records Check must be run in conjunction with the Basic+ report package. The County Criminal Records Check cannot be run as a standalone Screening.

    Candidates will be asked to provide Personally Identifiable Information (PII), including their full name, date of birth, social security number, email address, and phone number.

    They will then be presented and asked to acknowledge receipt of applicable forms and notifications, including a Summary of Your Rights Under the Fair Credit Reporting Act (FCRA) and an Acknowledgement and Authorization for Background Check.

    After the candidate consents, Checkr will initiate the Check.

    If you've applied for a job and are looking for more information on your background check’s status or progress, please log into the Checkr Candidate Portal.

  • Federal Civil Records Check

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    This article will help you:

    • Understand what US Federal Civil Records Checks entail and why they’re an important part of a background report
    • Decide whether to add a Federal Civil Records Check to your package
    • Understand your candidate's experience

    A Federal Civil Records Check is used to identify civil cases filed at the federal level. Federal civil cases include non-criminal issues such as civil rights issues, antitrust activity, and federal civil code violations. Federal civil cases differ from county civil cases in the same ways that federal criminal cases differ from county criminal cases; there is no overlap between federal civil cases and county civil cases because the cases fall under different jurisdictions.

    A Federal Civil Records Check will reveal whether the candidate has been involved in any suits involving their company and/or themselves.

    Federal civil court files are searched by name in the Federal government’s publicly available database, PACER. The search will cover records as far back as the government makes available, which is at least seven years but often 20+ years.

    There are several differences between a Federal Civil Records Check and a County Civil Records Check. See the linked article for more information.

     

    Candidate Experience

    The Federal Civil Records Check must be run in conjunction with the basic report package. The Federal Civil Records Check cannot be run as a standalone Screening.

    Candidates will be asked to provide Personally Identifiable Information (PII), including their full name, date of birth, social security number, email address, and phone number.

    They will then be presented and asked to acknowledge receipt of applicable forms and notifications, including a Summary of Your Rights Under the Fair Credit Reporting Act (FCRA) and an Acknowledgement and Authorization for Background Check.

    After the candidate consents, Checkr will initiate the Check.

    If you've applied for a job and are looking for more information on your background check’s status or progress, please log into the Checkr Candidate Portal.

  • County Civil Records Check

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    This article will help you:

    • Understand what County Civil Records Checks are and why they’re an important part of a background report
    • Decide whether to add County Civil Records Checks to a package
    • Understand your candidate's experience

    Civil courts settle disputes between two or more entities. “Entities” may be any combination of private citizens, businesses, government institutions, or other parties. Civil cases involve issues like breach of contract, personal injury, property damage, foreclosures, or fraud.

    Because civil courts are not criminal courts and do not handle the prosecution of a person accused of breaking a criminal law, civil cases can result in financial penalties but not jail time. Civil cases may be filed after a criminal conviction if a victim suffered injuries due to criminal conduct, but civil and criminal records remain separate.

    Civil records may be useful in determining if a candidate is named in any lawsuits, either as a plaintiff or as a defendant.

    County civil court files are searched by name, and in the counties of current residence, prior residence, and work. The County Civil Records Check will cover a history of at least seven years from the date of request.

    Civil records often don’t contain personally identifiable information (PII), making it difficult to match records to a particular person.

     

    Candidate Experience

    The County Civil Records Check must be run in conjunction with the basic report package. The County Civil Records Check cannot be run as a standalone Screening.

    Candidates will be asked to provide Personally Identifiable Information (PII), including their full name, date of birth, social security number, email address, and phone number.

    They will then be presented and asked to acknowledge receipt of applicable forms and notifications, including a Summary of Your Rights Under the Fair Credit Reporting Act (FCRA) and an Acknowledgement and Authorization for Background Check.

    After the candidate consents, Checkr will initiate the Check.

    If you've applied for a job and are looking for more information on your background check’s status or progress, please log into the Checkr Candidate Portal.

  • Employment Verification

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    This article will help you:

    This article is intended for the following user roles: admin, adjudicator, user

    Verification Process

    Verifying past employment history validates a person’s work experience. It can also be useful in identifying gaps in the candidate’s employment history.

    During the Checkr-Hosted Apply flow, candidates are asked to provide their employment history. They are given the opportunity to request that their current employer NOT be contacted. When this option is selected, Checkr will prompt them to upload a W-2, 1099, or pay stub to provide proof of employment. Uploaded documents must reflect the employer's name and will only be used for verification purposes.

    When a candidate selects "do not contact", Checkr will use the documents submitted by the candidate to complete the employment verification, and no search will be launched. The Employment Verification request will instead be sent to an internal Checkr team to complete the verification using only the documents that have been uploaded by the candidate. If the candidate does not upload their supporting documents during the Checkr-Hosted Apply Flow, an exception will be triggered immediately after the background check is initiated, asking the candidate to submit their documents. Candidates will have 7 days to upload their supporting documents to fulfill the request of the exception.

    Please note: Checkr is unable to accept documents after verification is complete. Customers must contact their candidate directly if they wish to review any supplemental information provided outside of the Checkr Employment Verification.

    Checkr will first check established databases that maintain employment records for millions of Americans to attempt to verify the information a candidate provides about their employment history.

    If employment cannot be verified using this database information, a researcher will contact the employer directly, using the information provided by the candidate or discovered through our research.

    Notes are made on each of these attempts and are available in the candidate's Report. 

    By default, Employment Verifications will return Canceled if no employment history is provided. This can be overridden by a Package setting to require employment history. Work with your Checkr Customer Success Manager to require candidates to submit previous employment information for verification.

    Any significant discrepancies in start date, end dates, and position (titles) will lead to a Consider status for employment verification. You'll see a "warning" icon ( WarningIconSm.png ) appear next to the information that contains a discrepancy.

    If previous employers cannot be verified, Checkr will generate an exception and request that the candidate upload a W2, a letter from their former HR department on company letterhead, or an old pay stub to the Candidate Portal.

    After the exception is issued, your candidate will have 7 days to provide the requested documentation. If they do not upload this documentation within the 7-day window, the report will expire and a new report must be generated, and a new invitation issued to your candidate.

     

    Available Employment Verification options

    The following Employment Verification setting options are available. Please work with your Checkr Customer Success Manager to configure these settings for your account.

    • Out-of-country history: Enables international verification.
    • Salary: Collects salary information.
    • Manager contact: Collects manager contact information.
    • Contract type: Collects contract type.
    • Employment lookback: Defines the number of years of employment history requested from your candidates (1-10 years).
    • Employment history: Defines the number of positions requested from your candidates (1-unlimited positions).

    Customers may configure different lookback periods per package.

    Checkr will consider the verification to have been fulfilled when either the defined employment lookback period or the requested employment history has been provided. For example, if a verification requests a 7-year lookback period and 3 positions for employment history, the verification will be fulfilled if the candidate provides either one position which lasted 10 years or 3 positions that date back only 4 years.

    Many jurisdictions have banned employers from inquiring about a candidate's salary history. Checkr helps you comply with these laws by not asking for salary information when the candidate has entered a zip code from a major state or city that bans salary history information. However, because this regulatory landscape changes frequently, our default option is not to collect salary information from candidates.

     

    Candidate Experience

    Employment Verifications may be run as a standalone Check.

    After entering their PII (which includes their SSN), candidates will be asked to provide their employment history, including job title, manager, and location for a client-defined number of years and previous employers. 

    They will then be presented and asked to acknowledge receipt of the applicable forms and notifications, including a Summary of Your Rights Under the Fair Credit Reporting Act (FCRA) and an Acknowledgement and Authorization for Background Check.

    After the candidate consents, Checkr will initiate the verification process.

    If previous employers cannot be verified, candidates may also be asked to provide a W2, a letter from their former HR department on company letterhead, or an old pay stub.

    If you've applied for a job and are looking for more information on your background check’s status or progress, please log in to the Checkr Candidate Portal.

     

  • Education Verification

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    This article will help you:

    • Understand what Education Verification is and why it’s an important part of a background check
    • Decide when to include Education Verifications in your background check package
    • Interpret Education Verification on a background check report
    • Understand your candidate's experience

    This article is intended for the following user roles: admin, adjudicator, user

    Education Verification verifies a candidate's certifications or educational claims. They confirm where the candidate went to school, the type of degree obtained, the major, and the graduation date (if provided).

    Education can be verified for colleges, universities, high schools, and GED equivalency exams. International education verification can be enabled if needed, however, these verifications will take longer and additional fees apply. To enable international education verifications please Contact Us.

     

    Education Verification Process

    During the Checkr-Hosted Apply flow, candidates are asked to provide their education history. They are given the opportunity to upload documents to verify their high school diploma or GED certificate. If your candidate submits no education information, the report returns with a Consider status.

    After a candidate submits their education history, Checkr's Education Verification can take up to 3 steps:

    1. Checkr contacts education databases to verify the highest level of education completed.
    2. If the school doesn't report to the education databases, Checkr tries 3 times to directly contact the school’s registrar. 
    3. If the school doesn't respond after 3 attempts or the registrar can't confirm the highest level of education completed, the report generates an exception, and the candidate needs to submit proof of education. The candidate has 7 days to submit the information before that section of the report moves to Suspended status. After 30 days, the report completes with a Consider result.
    Note

    If a candidate uploads a high school diploma or a GED certificate during the Checkr-Hosted Apply Flow, the Checkr team compares the candidate's stated education history to the document provided and marks the verification complete. In these cases, Checkr doesn't try to contact the education databases or the school's registrar for confirmation.

    Any user with an admin role can upload requested documents directly to the candidate's report using the exception link.

    Checkr can't use any proof of education obtained outside the background check process. For example, Checkr can't accept third-party confirmation of the candidate’s information or documents that candidates email. If you want to allow your candidates to upload supporting documents, direct them to the Candidate Portal.

     

    Interpreting the Results

    After the search completes, the report shows a log of notes from the calls made.

    Use the log to determine your candidate’s progress through the verification and why they might be blocked. Checkr includes a warning icon for multiple issues in the verification, including if the candidate didn't respond or upload the requested documents, or gave information conflicting with what the verification found.

    If Checkr still hasn't received the information or if the details don't closely match what the candidate submitted, a warning icon (⚠) appears next to that information.

     

    Candidate Experience

    Education Verifications might be run as standalone screenings.

    Candidates will be asked to submit their education history, including the highest level of education they achieved and the institution’s name and location. Candidates will also be asked for a copy of their high school diploma if that was the highest level of education they attained.

    Candidates then acknowledge receipt of applicable forms and notifications, including the Summary of Your Rights Under the Fair Credit Reporting Act (FCRA) and an Acknowledgement and Authorization for Background Check.

    After the candidate consents, Checkr initiates the verification process.

    If the candidate lists information that can't be verified, they might need to submit transcripts as well.

    If you've applied for a job and are looking for more information on your background check’s status or progress, log in to the Checkr Candidate Portal.

  • Sex Offender Registry Check

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    This article will help you:

    A registered sex offender is a person who has been convicted of a sex crime and is required to register in their county of residence as sex offender as part of their sentence. Sex offender registries generally include the offender's address, physical appearance, and crimes for which they are required to register. All 50 states require individuals convicted of certain sex crimes to register for a defined period of time. Those convicted of more violent crimes are typically required to remain registered for longer periods. While registered, sex offenders must update their address each time they move.

    A Sex Offender Registry Check can quickly identify if someone is a risk to a vulnerable population and the general public, including employees and customers. Almost all sex offenses may be considered job-relevant when individually assessing someone’s suitability for employment, which is in compliance with the Equal Employment Opportunity Commission’s guidance.

    To be a registered sex offender, a person must:

    • be convicted of a sex crime(s)
    • be required to register as a sex offender in their state/county of residence as part of their sentencing.
    • register as a sex offender, usually through the Sheriff’s department in their home county.

    Despite being a criminal offense not to register when required to do so as part of sentencing, many sex offenders fail to register. Thus, a significant percentage of offenders in each state are not included in the registry and cannot be guaranteed to be free of a sex offender conviction.

     

    Sex Offender Registry Check process

    Checkr conducts a search of sex offender registration records from all 50 states, the District of Columbia, and tribal territories. All public registries nationwide are queried during Checkr’s Sex Offender Registry Check. The search results include the type(s) of offenses that occurred and personal identifiers, such as date of birth (DOB). Checkr confirms results using national and state sources, including the National Sex Offender Public Website (NSOPW).

    Note: Some states categorize their sex offender registry information by level and do not allow the reporting of low-level sex offenders.

    To ensure a comprehensive range of returned records, Checkr does not require exact name matching for the initial search of these sex offender registries. 

    Potential records are passed to Checkr QA for additional review, including additional confirmation using the National Sex Offender Offender Public Website (NSOPW) and/or the state(s) specific sex offender registry.

     

    Candidate Experience

    The Sex Offender Registry Check is included in Checkr’s basic report package, which includes SSN Trace, Sex Offender Registry Check, Global Watchlist Records Check, and National Criminal Records Check. The Sex OffenderRegistry Check cannot be run as a standalone Screening.

    Candidates will be asked to provide Personally Identifiable Information (PII), including their full name, date of birth, social security number, email address, and phone number.

    They will then be presented and asked to acknowledge receipt of applicable forms and notifications, including the Summary of Your Rights Under the Fair Credit Reporting Act (FCRA) and an Acknowledgement and Authorization for Background Check.

    After the candidate consents, Checkr will initiate the Check.

    If you've applied for a job and are looking for more information on your background check’s status or progress, please log into the Checkr Candidate Portal.

  • Motor vehicle records (MVRs)

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    MVR reports and candidate selection

    A motor vehicle record (MVR) is a driving history report as reported from a United States (US) state Department of Motor Vehicles (DMV) or similar government entity that issues driver licenses.

    MVR reports can help identify candidates with unsafe driving records to help you assess the risk of potential and current employees. Some convictions, such as driving under the influence of alcohol or drugs, appear only on MVR reports and not in criminal records screenings.

    Governments might differ in the information they report, but MVR reports usually identify the information below: 

    • Full name
    • Current license status
    • Current license type
    • Current license class
    • Current license expiration date
    • Current license issue date*
    • Current license first issued date*
    • Restrictions
    • Endorsements
    • Suspensions
    • Violations
    • Accidents

    *Electronic records that Checkr accesses at the state level don't always include this information.

    Turnaround time

    MVR reports are typically available within 24 hours; most complete within a few minutes.

    Delays can happen when Checkr finds no matching record. Checkr calls this situation an exception, and it usually happens when the candidate makes a typo in their driver license number, name, or birth date. Checkr automatically emails the candidate asking them to submit a photo of their driver license so that the report can continue. For more information, refer to MVR exceptions: What to do if an MVR report results in a Suspended status.

    Region restrictions

    The US state of Pennsylvania requires an affidavit to run MVR reports, and the Checkr MVR service doesn't cover the areas below:

    • Guam (GU)
    • Puerto Rico (PR)
    • US Virgin Islands (VI)
    • US Armed Forces - Americas (AA)
    • US Armed Forces - Europe (AE)
    • US Armed Forces - Pacific (AP)

    MVR rules

    Checkr enables you to define rules that evaluate a candidate’s driving record and determine whether a report status shows Clear or Consider.

    Default rules

    By default, Checkr applies the rules below to MVR reports. These rules are based on standard insurance requirements.

    • Driver must be over 18
    • Driver must currently be privileged to drive a passenger vehicle or motorcycle
    • No more than 1 moving violation in the past 3 years AND No more than 1 accident in the past 3 years
    • No more than 2 moving violations in the past 3 years (such as failure to stop at a stop sign, following too closely, improper passing)
    • No more than 2 accidents in the past 3 years
    • No major violation in the past 5 years (such as DUIs, or speeding 40+ mph over the limit)
    • No cell phone or distracted driving violation in the past 3 years

    If you want to change these default rules to suit your organization's needs or insurance requirements, contact Checkr Customer Support.

    General rule customization

    Checkr Customer Support helps you customize MVR rules. Customizing MVR rules enables you to further assess the below aspects of a candidate’s driving record:

    • Accidents
    • Age
    • Driving history
    • Restrictions
    • Suspensions
    • Violations

    Violation rule customization

    If you set violation-based rules, you can apply different treatments to violation categories that you specify. Checkr allows you to customize violations with classification codes based on the AAMVA Code Dictionary (ACD) codes. For example, a rule that requires drivers to have no more than 5 moving violations applies to violations that you've categorized as “moving violation.” Uncategorized violations or violations in different categories don't count toward this particular rule.

    Driving history customization

    Driving history rules enable you to require candidates to have a certain number of years of driving history. In order to validate a candidate’s driving history, opt in to Checkr’s Previous License History Collection feature. Checkr will ask the candidate to submit previous license information for additional reports to meet your minimum driving-experience rule. The feature itself doesn't cost anything. However, service and passthrough DMV fees for running additional licenses will apply. To opt in, contact Checkr Customer Support.

    Candidate experience

    MVRs are available as standalone screenings.

    Candidates will be asked to submit their name, birth date, phone number, email address, and driver license number and state of issuance.

    Candidates then read and acknowledge receipt of applicable forms and notifications, including Summary of Your Rights Under the Fair Credit Reporting Act (FCRA) and an Acknowledgement and Authorization for Background Check.

    Candidates might also be asked to provide a copy of their driver license. For some organizations, candidates might also be asked to submit a copy of an old license to provide evidence that they’ve been licensed in previous years.

    After the candidate consents, Checkr begins the screening.

    Tip

    If you've applied for a job and are looking for more information about your background check’s status or progress, log in to the Checkr Candidate Portal.

  • How to read an MVR report

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    Checkr uses information returned from the Department of Motor Vehicles (DMV) in United States (US) jurisdictions to complete motor vehicle record (MVR) searches. This information appears in the Motor Vehicle Record section of completed reports.

    Report status

    When evaluating current licenses to determine whether the report will show the Clear or Consider status based on you criteria, Checkr uses the rules below: 

    • If the driving privilege indicates that the license is limited, not valid, or not provided, then Checkr uses the Consider status.
    • If the license status is unavailable electronically, Checkr suspends the MVR report.
    • If the license status is not found, Checkr requests a copy of the candidate’s current driver’s license. You're also notified of the document request through a webhook.
    • If the license is valid, available electronically, and found, Checkr evaluates the MVR according to your rules and sets the status based on the results.

    Checkr uses previous license data only to establish licensing history for the candidate. Checkr doesn't require that previous licenses have a valid status to qualify as evidence for driving history.

    Checkr doesn't accept license type “identification” as previous licenses, and doesn't consider previous identification documents when establishing a candidate's licensing history.

    Current License section

    The Current License section of the report lists information returned about the driver's current driver license, which includes the license's status and type. 

    License status

    A candidate’s current license status is determined by the DMV in each jurisdiction and appears in the Motor Vehicle Records section of the background check. These statuses have 4 categories within the Checkr system: VALID, LIMITED, NOT VALID, and INCOMPLETE. Review the definitions below:

    Checkr category

    License status

    Description

    VALID

    DMVs provide various values that can include "valid," "clear," "approved," "licensed," or "active."

    The license is current and qualifies the driver to operate a motor vehicle as determined by the issuing state.

    LIMITED

    DMVs provide various values that can include "restricted" or "limited."

    This license type is issued to drivers as a restricted license that allows them to drive within specific limitations, such as ignition interlock or to and from work during certain hours.


    Limited licenses won't satisfy Checkr’s default driving privilege rules.

    NOT VALID

    DMVs provide various values that can include "suspended," "canceled," "pending," or "expired."

    The issuing state doesn't recognize this license type as a current and valid driver’s license.

    INCOMPLETE

    Checkr provides a status of
    "Not Provided," "Not Found," or "Not Available Electronically."

    The DMV couldn't find a record, there was a birth date or name mismatch on the record returned, or the record can't be returned digitally.

    License type

    DMVs in US jurisdictions recognize the license types below:

    • Passenger: License to operate a personal vehicle
    • Commercial: License to drive commercial vehicles, including large trucks and heavy equipment vehicles
    • Permit: Restricted license to operate specific vehicles under specific circumstances (Organizations don't usually accept permits to establish licensing history.)
    • Identification: Used for identification purposes only and don't permit the candidate to drive any vehicle type

    Endorsements

    Endorsements allow drivers to operate specific types of vehicles and transport potentially hazardous materials.

    Restrictions

    Restrictions refer to reduced driving privileges. An example is "corrective lenses required." Reports can show restrictions for other active licenses the driver holds but not from inactive licenses.

    Note

    Checkr lists restrictions exactly as the DMV returns them. In some cases, DMVs report “YES” as a restriction.

    Violations

    Violations are incidents that include a conviction date and that courts send to DMVs. In nearly all cases, a violation includes fault. Examples include DUIs, speeding, and reckless driving.

    Accidents

    Accidents appear on a report with details from the DMV. Details can include location, severity, and fault.

    Suspensions

    Suspensions can include different types of driver license events, such as suspensions, withdrawals, cancellations, and revocation of driving privilege (for specific license types, such as motorcycle or commercial). Suspensions can also be caused by driving or administrative incidents, such as reckless driving, or failure to renew medical certification. A suspension appearing on an MVR does not necessarily indicate that the driver is currently unable to drive because of a suspended license status. In some cases, however, a suspension indicates a currently suspended driver license, resulting in a temporary lack of driving privileges. Suspensions show a start, and if appropriate, end date.

    Miscellaneous incidents

    Miscellaneous incidents are incidents that don't fit the guidelines of the other incident types (accidents, violations, suspensions, restrictions, or endorsements). An example might be a note from the DMV about an address change.

  • US Territory Search

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    This article will help you understand:

    What is a US territory search?

    A United States territory search can be enabled as part of a State Criminal Records Check to discover potential criminal records in the US territories of:

    • American Samoa (AS)
    • Guam (GU)
    • Northern Mariana Islands (MP)
    • Puerto Rico (PR)
    • US Virgin Islands (VI)

    Please note: Checkr’s National Criminal Database, County Criminal Records, County Civil Records and Motor Vehicle Records (MVR) Checks do not cover US Territories. 

    How do I add a US Territory search to my package?

    A US territory search is not enabled by default. Contact Checkr Customer Support to configure your package. While running the State Criminal Records Check, customers can choose to Always search or Limit the search to specific US territories. 

    What is the average turnaround time (TAT) for a US Territory search?

    Average turnaround time will vary depending on the US Territory included in the search:

    • Guam (GU): 7-8 business days
    • Puerto Rico (PR): 4-5 business days
    • US Virgin Islands (VI): Less than 1 
    Average turnaround time reflects the time to complete after all candidate data is collected. Exceptions could delay or prevent the check from being processed.

    Are there additional costs associated with a US territory search?

    Yes, additional fees apply. Please contact Checkr Customer Support for more information.

    Is additional candidate data required for a US territory search?

    Yes, when a US territory search is required, an exception will be triggered to collect additional Personally Identifiable Information (PII) from the candidate. Depending on the territory being searched, the candidate may be prompted to provide:

    • Government ID
    • Current address
    • Address in country
    • Place of birth
    • Mother’s maiden name

    What is the candidate experience?

    A US territory search may not be run as a standalone check. It is run as a component of the State Criminal Records Check which must be run in conjunction with the basic report package

    Candidates will be asked to provide Personally Identifiable Information (PII), including their full name, date of birth, social security number, email address, and phone number. 

    They will be presented and asked to acknowledge receipt of applicable forms and notifications, including Summary of Your Rights Under the Fair Credit Reporting Act (FCRA) and an Acknowledgement and Authorization for Background Check. 

    After the candidate consents, a pointer search will be initiated and the candidate’s zip code will be analyzed to determine if a US territory search is needed. Once the US territory search is determined to be needed, an exception will be triggered to collect additional candidate information. After the candidate provides additional information, Checkr will then initiate the US territory search. 

    If you've applied for a job and are looking for more information on your background check’s status or progress, please log into the Checkr Candidate Portal.

  • Professional License Verification (PLV)

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    Professional license verification, often abbreviated and referred to as “PLV,” validates a candidate’s professional license is active and in good standing. Organizations hiring specialized or regulated roles may need to check a candidate’s professional license to determine eligibility.

    This article will help you understand:

    What types of professional licenses can Checkr verify?

    Checkr verifies a variety of professional license types, including:

    • Accounting
    • Coast Guard
    • Contractors
    • Dietitian
    • Healthcare
    • Insurance
    • IT (Technology)
    • Mental health
    • Nursing
    • Pharmaceutical
    • Real estate
    • Veterinary medicine

    If you’re looking to verify a professional license in a category not listed above, please share your feedback with our Customer Support team.

     

    How does professional license verification work?

    When you order a professional license verification, Checkr validates that the license:

    • is active (i.e., not expired)
    • is in good standing (i.e., no derogatory flags against the licensee)
    • matches the name of the candidate

    Checkr has a two-step verification process:

    1. Automated verifications are generally completed in <5 minutes.
    2. When an automated search is unavailable – for example, due to a candidate entry error – Checkr will then kick off a manual verification with certifying organizations. Manual verifications are generally complete in 1-2 business days.

     

    How long does professional license verification take?

    Many professional licenses can be checked instantly, while others can take up to 1-2 business days. 

     

    How do I order professional license verification?

    To add professional license verification to your account, please reach out to our Customer Support team. It will take up to 1-2 business days for us to complete your account setup before you can order your first professional license verification. 

     

    How do Checkr reports show license verification?

    If Checkr is able to confirm a candidate’s professional license, you will see their certification details as well as a copy of their documentation in Dashboard, along with a “clear” status.

    If a candidate’s report comes back with a status of “Consider”, additional details are provided. For example, a candidate might provide their name as John Tom Smith, but their license result surfaced as John Thomas Smith. 

    Scenarios that may cause a consider status: 

    • Data inconsistency: candidate name and/or state did not match what was provided
    • License is expired
    • License is not in good standing – or the presence of derogatory marks
    • License not found

    What does the candidate experience look like?

    We collect the following information during the candidate apply flow:

    • State
    • Certifying organization
    • License type
    • License number
    • Expiration date (optional)
    • License document

    Candidates have the opportunity to declare they do not have PLV information.

    If a candidate has more than one license, the default confirmation allows candidates to upload a total of two (2) licenses for verification. 

    Candidates are required to upload a copy (or screenshot) of their professional license(s) within the Apply Flow.

    They will then be presented and asked to acknowledge receipt of the applicable forms and notifications, including a Summary of Your Rights Under the Fair Credit Reporting Act (FCRA) and an Acknowledgement and Authorization for Background Check.

    After the candidate consents, Checkr will initiate the verification process.

  • Employment Credit Check

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    This article will help you:

    How an Employment Credit Check differs from a common Credit Report

    An Employment Credit Check is designed to give businesses the information they need to help them make hiring decisions. Information on the report may include public information, such as tax liens, accounts in collections, and bankruptcies. Employment Credit Checks will also show account information, including how much is owed, and high/low credit and payment history on each account.

    Employment Credit Checks are legal under the FCRA. There are several rules set in place by the FCRA when conducting a credit check and there are some state restrictions as well.

    Credit reports may be conducted on potential employees who will have financial or fiduciary responsibility for the company. Employers must state their “permissible purpose” when running credit reports and several states have very specific requirements which must be met to establish the right to conduct credit reports. Employment credit reports will not impact or reveal credit scores and account numbers.

    Consumer Reporting Agencies (CRA) like Checkr provide employment Credit Checks, which differ from credit checks for other purposes such as annual credit reports, obtaining loans, or assessing credit scores. Differences include:

    • Employment Credit Checks do not contain a scoring system, such as a FICO score
    • Employment Credit Checks do not display individual account numbers of loans or revolving credit cards
    • Employment Credit Checks are soft hits and do not affect a person's credit score as they are not seen as an inquiry by a financial institution to establish an account

    Credentialing for Employment Credit Checks

    Before Checkr clients can order Credit Checks for employment purposes, they must go through an onsite inspection performed by a third party. To add credit screenings to your account contact Checkr Customer Support.

    Please allow 10-14 business days for the account credentialing process before your first employment credit check can be ordered. After an account is credentialed to run employment credit checks, at least one credit check per year should be ordered to maintain the screening package on your account.

    As part of this process:

    • The third party will inspect the offices of the customer where credit reports will be ordered and reviewed.
    • The customer must state their intended business purpose for conducting credit reports.

    After an account is credentialed to run employment credit checks, at least one credit check per year should be ordered to maintain the screening package on your account. 

    Compliance Considerations

    To comply with the Fair Credit Reporting Act and similar state laws, an employment credit report must have job relevance: the role should have fiduciary responsibility. An easy way to test whether a Credit Check is compliant is to ask, “Will this person handle or manage customer/company funds?” If not, a Credit Check should not be ordered.

    Several states have specific permissible reasons that employers must choose when ordering credit reports. See our article on state-specific permissibility for a partial list of those states, but you should consult with your legal counsel to determine whether Credit Checks are permissible based on the job role and state.

    When assessing a background report, treat the results of a Credit Check with extreme care. The Equal Employment Opportunity Commission (EEOC) requires employers not to automatically take adverse action on credit reports. This requirement stems from research showing that automatic denial of candidates based on Credit Checks and criminal records has a disparate impact: in other words, it disproportionately affects protected groups by denying them employment.

    For these reasons, Checkr does not provide an automated Adverse Action flow through the Checkr Dashboard.

    Candidate Experience

    Employment Credit Checks may be run as standalone checks.

    Candidates will be asked to provide their name, address, date of birth, and Social Security Number.

    They will then be presented and asked to acknowledge receipt of applicable forms and notifications, including the Summary of Your Rights Under the Fair Credit Reporting Act (FCRA) and an Acknowledgement and Authorization for Background Check.

    After the candidate consents, Checkr will initiate the Credit Check process.

    If you've applied for a job and are looking for more information on your background check’s status or progress, please log into the Checkr Candidate Portal.

     

  • International screenings

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    International product overview

    Checkr offers several global screenings for organizations hiring outside the United States (US). Depending on the country, Checkr offers a combination of criminal screenings, global watchlist screenings, education and employment verifications, adverse media searches, and identity document validation.

    By providing both US and international checks from a single platform, Checkr provides the benefits below:

    • A single source of truth: Manage background checks for all of your US and international candidates in a single platform with a unified billing system.
    • Automated compliance workflows: Checkr supports your compliance by requesting the appropriate information and documentation from candidates depending on the countries in the search.
    • Frictionless candidate contact: Checkr emails candidates directly so that you can simply request the screening and receive results.
    • Guidance and support for candidates: International background checks can be confusing and require even more documentation and personally-identifying information than in the US. Checkr allows candidates to save their progress, read their results, and dispute errors.

    Available screenings

    Checkr offers the screenings below for international candidates:

    • Adverse Media Search: Access private databases, public sanctions lists, media sources, and other public and private record repositories in countries that restrict third-party access to criminal record information.
      The average turnaround time is 2-3 days.
    • International Criminal Search: Search for criminal records outside the US. If no records are found, an adverse media screening happens. Additional charges might apply.
    • International Education Verification: Confirm the candidate’s provided education or certification history outside of the United States.
      The average turnaround time is 6-8 days.
    • International Employment Verification: Confirm the candidate’s provided work history outside of the United States.
      The average turnaround time is 6-8 days.
    • International Global Watchlist: Identify whether a candidate is on domestic or international watchlists. This search includes several international, government, and regulatory databases that identify individuals who are either prohibited from certain industries, such as healthcare and finance, or are on criminal lists.
      The average turnaround time time is ~2 days.
    • International Identity Document Validation: Confirm the authenticity and validity of a candidate’s passport, national ID, or driver license and cross-checks against government databases.
      The average turnaround time is ~3-5 days, while a submitted passport is ~1-2 days.
    • International Motor Vehicle Report (IMVR): Assess the validity of a license, its class or classes, and current suspensions. IMVR provides information about whether the driver is legally eligible to drive and includes the information on a physical driver’s license. International MVR is currently available to candidates with a Canadian work location and Canadian driver’s license.
      Unless there are exceptions that require additional input from the candidate, turnaround time is real-time, within seconds.
      Note that IMVR is currently in beta and might not be available to all candidates.
    For details about international packages, refer to Help me understand Checkr packages.

     

    Supported locations

    Checkr international screenings are available in all countries that allow criminal screenings.

    The following locations restrict employers from accessing and using criminal information. For these locations, Checkr provides an Adverse Media Search:

    • Christmas Island
    • French Guiana
    • French Polynesia
    • Guadeloupe
    • Guernsey and Alderney
    • Hong Kong
    • Iran
    • Isle of Man
    • Israel
    • Japan
    • Kiribati
    • Laos
    • Macao
    • Mauritania
    • Mayotte
    • Micronesia
    • Sierra Leone
    • South Korea
    • Syria
    • Timor-Leste

    Candidate experience

    Candidates are generally unfamiliar with the background check process and might need to submit information that they can't easily access. Checkr’s International Candidate Portal provides step-by-step guidance through the background check process and empowers candidates to save their progress, read their results, and dispute errors in their information.

     

    Related article:

  • Personal and Professional Reference Checks

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    This article will help you:

    • Understand the process for Personal and Professional Reference Checks.
    • Understand which questions will be asked for Personal and/or Professional Reference Checks
    • Understand your candidate's experience

    Checkr offers both Personal and Professional Reference Checks as part of the background check process.  

    To add personal or professional reference checks to your screening packages or discuss pricing, please contact Checkr Customer Support.

    Only one personal and one professional reference may be authorized per candidate.

    What questions are asked for Personal Reference Checks?

    The goal of a personal reference check is to vouch for the character of a candidate.

    We will confirm the reference’s name, and then the reference will be asked:

    1. What is the nature of your relationship with the candidate?
    2. How long have you known them?
    3. Would you recommend them to an employer?
    4. Any additional comments?

    For consistency purposes, the questions asked cannot be customized.

    What questions are asked for Professional Reference Checks?

    The goal of a professional reference check is to provide greater insight on a candidate’s work ability.

    We will confirm the reference’s name, and then the reference will be asked:

    1. What was/is the candidate's job and the nature of their duties?
    2. How would you describe their job performance including strengths and weaknesses?
    3. How did they get along with their associates?
    4. How did they show initiative on the job?
    5. How long have you known them?
    6. When they begin a task, would you say that they carry it through to completion?
    7. What could they do to improve their job performance?
    8. Are they dependable?
    9. In your opinion, have they ever shown a propensity for violence or dishonesty in the workplace?
    10. Any additional comments?

    For consistency purposes, the questions asked cannot be customized.

    Candidate Experience

    Personal and Professional Reference Verifications may be run as standalone Screenings.

    Candidates will be asked to provide their name, date of birth, and contact information. They will also be asked to provide their reference’s name, relationship to the candidate, phone number, and email address.

    They will then be presented and asked to acknowledge receipt of applicable forms and notifications, including the Summary of Your Rights Under the Fair Credit Reporting Act (FCRA) and an Acknowledgement and Authorization for Background Check.

    After receiving the information and the candidate’s consent to proceed, Checkr will initiate the Reference Check process.

    Checkr works with a third-party researcher to conduct outreach to personal and professional references. The researcher will attempt to contact the reference once a day for three days, using a combination of the phone number and email that is provided by the candidate.

    The researcher will reach out three times over three days to each contact. If the original reference refers the researcher to another reference, the researcher will attempt outreach two more times over two days.

    After the outreach, we will update the candidate’s report. The status of this screening on the report will either be Clear or Consider.

    • Clear means that the vendor was able to reach the reference and has included the answers to the questions listed above. It is up to the customer to read this information and decide what steps to take next.
    • Consider means that the vendor was unable to reach the reference. The notes section will therefore be blank and it is up to the customer to decide what steps to take next.

    A reference giving adverse information (for example, “I would not recommend them to an employer”) will result in a Clear status because the screening is complete. Any additional information will be included in the notes.

    If you've applied for a job and are looking for more information on your background check’s status or progress, please log into the Checkr Candidate Portal.

     

  • FACIS (Fraud Abuse Control Information System) Check

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    This article will help you:

    Checkr's FACIS (Fraud and Abuse Control Information Systems) Check searches databases for records of adverse actions against individuals and entities in the healthcare field. These records may include information on disciplinary actions ranging from exclusions and debarments to letters of reprimand and probation. 

    If you’re hiring in the financial, government, healthcare, or technology industries, Checkr’s FACIS check is recommended to manage risk and compliance. Checkr offers two levels of screening to meet state and federal hiring regulations: Level 1M and Level 3.

    Even though both FACIS Level 1M and 3 meet federal requirements for healthcare-related screening, Level 3 is recommended because some states have screening requirements that go beyond those of the federal government.

     

    The Fraud and Abuse Control Information System (FACIS) Level 1 Search

    Checkr’s FACIS Level 1 search corresponds to the industry-wide FACIS Level 1M. It includes a state-level Medicaid search.

    FACIS Level 1 meets the federal requirements outlined in the Office of Inspector General Compliance Program Guidance. It includes a search of the federal Excluded Parties List System (EPLS) maintained by the General Service Administration, and the List of Excluded Individuals and Entities (LEIE) maintained by the Office of the Inspector General (OIG). It also searches state-specific Medicare and Medicaid data where available.

    Level 1M, which Checkr offers as part of our Level 1 search, combines the above searches with disciplinary action information from all agencies listed in the FACIS database.

     

    The Fraud and Abuse Control Information System (FACIS) Level 3 Search

    FACIS Level 3 is the gold standard of healthcare exclusion and debarment screening. This product includes all of the items contained in FACIS Level 1M plus 2,500 additional state sources; for example, the Illinois Department of Public Health, Alabama Board of Optometry, and Louisiana State Board of Dentistry. While this search exceeds minimum federal requirements, it offers full coverage for a high-level risk management policy.

     

    Candidate Experience

    FACIS may be run as a standalone Screening.

    Candidates will be asked to provide their name, date of birth, SSN, zip code, and contact information. They will then be presented and asked to acknowledge receipt of applicable forms and notifications, including the Summary of Your Rights Under the Fair Credit Reporting Act (FCRA) and an Acknowledgement and Authorization for Background Check. After the candidate consents to the background check, Checkr will initiate the Check.

    If you've applied for a job and are looking for more information on your background check’s status or progress, please log into the Checkr Candidate Portal.