• Education verification >
    Note

    If your Checkr account is integrated with a partner, education verification might be unavailable. To determine whether your account supports education verification, contact Checkr.

    Verifying a candidate’s education confirms their level of schooling and their qualifications. Education verification confirms the information below:

    • School name
    • Degree earned
    • Completion date

    Checkr verifies education for colleges, high schools, and high school equivalency exams. Checkr also does international education verifications, but they take longer and additional fees apply. To enable international education verifications, contact Checkr.

    Verification process

    Note

    An education verification verifies only the candidate-provided information. An education verification doesn't verify that the candidate is who they say they are.

    The education verification process differs based on where the candidate's education history is.

    United States (US)

    First, the candidate provides their education history. Checkr uses the candidate-provided information to search education databases. Those databases can usually verify the education completed.

    If the school doesn't report to the education databases, Checkr tries four times to directly contact the school’s registrar.

    In the situations below, the candidate must provide proof of education:

    • The school doesn't respond after four attempts.
    • Five days have passed since the verification started.
    • The registrar can't confirm the education completed or enrolled.

    Candidates can provide a single document as proof of education. Checkr accepts the documents below as proof of education:

    • Diploma
    • Degree
    • Certificate
    • Transcript

    If the candidate doesn’t provide proof of education after seven days, the link to provide proof expires. After the link expires, the verification completes without verifying the school.

    If a candidate provides a high school diploma or a GED certificate during the application process, Checkr compares it to the candidate-provided history. If the document confirms the education history, Checkr verifies the document automatically.

    If you don't want Checkr to review candidates' documents, contact Checkr to disable document collection on your package.

    After a verification starts, Checkr can’t accept additional documents unless the verification requires additional information from the candidate. If you have the admin user role, you can upload additional documents to the candidate's report.

    To review information a candidate provides outside the education verification, contact the candidate directly. Checkr can't use proof of education you obtain outside the background check process. If you want candidates to upload extra supporting documents, direct them to the Candidate Portal.

    Outside the US

    During an education verification outside the US, Checkr or its representatives make reasonable attempts to search available industry databases and international educational institutions. The verification of the academic status of any educational level, such as high school, college, and post-grad, can include the information below:

    • Institution name
    • Dates of attendance
    • Graduation/conferred date
    • Degree obtained
    • Major
    • Minor
    • Honors
    • Relevant awards

    The average turnaround time for an education verification outside the US is 6-20+ business days.

    Results

    The candidate's report includes notes about Checkr’s attempts to contact schools.

    Use the notes to find your candidate’s progress through the verification. 

    Video overview 

    Play the Checkr Academy video below to learn the advantages and limitations of an education verification.

    Candidate experience

    Candidates provide their education history, including the information below:

    • Highest or most relevant level of education
    • Institution name and location

    If the candidate's highest education level is high school, they provide their high school diploma.

    A candidate with a non-US work location and Canada school location can log in using information from their current or most recent education institution. If the candidate logs in, we instantly verify the candidate’s education history from that institution. If the candidate can’t log in, the candidate provides their information manually.

    Candidates who lack supporting documents can explain why they don't have documents. Candidates' explanations appear as timeline events in the Checkr Dashboard.

    The candidate then reads and acknowledges receipt of applicable forms and notifications:

    • A Summary of Your Rights Under the Fair Credit Reporting Act (FCRA)
    • Disclosure Regarding Background Investigation
    • Other state and required disclosures as applicable
    • Authorization for a background check

    After the candidate signs the authorization form, Checkr starts the verification.

    If you applied for a job and want to know your background check’s status, log in to the Checkr Candidate Portal.

  • Employment verification >
    Note

    If your Checkr account has a partner integration, employment verification might be unavailable. To determine whether your account supports employment verification, contact Checkr.

    Verifying a candidate’s employment history confirms their work experience, qualifications, and credentials.

    Verification process

    Note

    An employment verification verifies only the information provided by the candidate; it doesn't verify that the candidate is who they say they are.

    The employment verification process differs based on where the candidate's employment history is.

    United States (US)

    Employment verification includes the steps below:

    1. The candidate provides their employment history. The candidate can connect to their payroll provider and enter multiple previous employers, depending on your requirements. This process instantly verifies their work history and avoids passthrough fees and document review delays.
    2. Checkr searches established databases of employment records to verify the candidate-provided information about their employment history. The situations below sometimes happen:
      • If Checkr can't use these databases to verify the candidate's history, Checkr uses public information to contact the employer.
      • If Checkr can't contact the employer using public information, Checkr uses the candidate-provided contact information.
      • If Checkr still can’t contact the previous employer, Checkr asks the candidate to provide one of the documents below per employer:
        • A United States tax form below:
          • W-2
          • 1099
          • Schedule C
        • Pay stub

    The link to provide documents expires seven days after Checkr emails it. If you don't want Checkr to review candidates' documents, contact Checkr to disable document collection on your package.

    The candidate's report includes notes about Checkr’s attempts to contact previous employers.

    If the candidate provides no employment history, the verification has the “Canceled” status by default. To require that candidates provide employment information, contact Checkr.

    Discrepancies in the information below may cause employment verifications to have the “Consider” status:

    • Start date
    • End date
    • Position

    A circle with an exclamation point WarningIconSm.png indicates information with discrepancies or that the verification completed by reviewing candidate-submitted documents rather than the standard verification process.

    After a verification completes, Checkr can’t accept additional documents. To review information a candidate provides outside the employment verification, contact the candidate directly.

    Outside the US

    During an employment verification outside the US, Checkr or its representatives make reasonable attempts to search available government agencies and employment databases. In locations where the records of former employers aren't searchable and where contacting the supervisor or manager is common practice, Checkr or its representatives use email and phone verification. Verification of previous employment history can include the information below:

    • Employer’s name
    • Dates of employment
    • Position or title
    • Reason for leaving
    • Eligibility for rehire
    • Comments

    The average turnaround time for an employment verification outside the US is 6-20+ business days.

    Self-employed candidates

    When a candidate reports a period of self-employment, an internal Checkr team manually verifies the employment. Checkr requests a document below to verify self-employment:

    • A United States tax form below:
      • 1099
      • Schedule C
    • Letter from the client on company letterhead

    “Do not contact” option

    Candidates can request that Checkr not contact their current employer. A candidate can select “Do not contact” only for their current employer.

    When a candidate requests that Checkr not contact their current employer, Checkr searches employment record databases to complete the verification.

    If employment record databases don't verify the candidate's current employer, Checkr asks the candidate to provide a document below:

    • A United States tax document below:
      • W-2
      • 1099
      • Schedule C
    • Letter from their former HR department on company letterhead
    • Pay stub

    The document must include the employer's name. Checkr uses these documents only for verification purposes. If the candidate doesn't provide these documents, the verification delays and the candidate has seven days to submit them.

    Ordering

    Employment verification is available as part of a package, as an add-on, and as a standalone search. In the Checkr Dashboard, you can select from the employment verification settings below:

    • Contract type: Collect the candidate's contract type.
    • Employment history: Set how many previous positions to request information about from the candidate. Set at least one position.
    • Manager contact: Collect the manager's contact information.

    Consult your legal counsel about your compliance responsibilities under relevant federal, state, and local laws. US customers subject to Department of Transportation (DOT) FMCSA regulations, should order Checkr's DOT employment verification.

    Lookback periods

    You can configure different lookback periods for each package. Even if you configure a lookback period, Checkr doesn't require candidates to provide a specific number of employers. A lookback period only improves the chances that the candidate provides information within that lookback period. If you need information about an exact number of employers, tell your candidates directly.

    A candidate meets the verification requirement when they provide an item below:

    • The requested number of employers
    • Employment history within the lookback period

    For example, you might require a seven-year lookback period and three previous positions. A candidate who provides an employment history with one position that lasted 10 years and another candidate who had three positions over four years also meets your requirement.

    Salary questions

    Some jurisdictions regulate whether an employer can ask about a candidate’s salary history. Because regulations change frequently, Checkr’s default is to not collect salary information from candidates.

    Video overview 

    Play the Checkr Academy video below to learn the advantages and limitations of an employment verification.

    Candidate experience

    In the Candidate Portal, candidates in the United States enter payroll login information for their current or most recent employer. If the information is correct, we instantly verify the candidate’s employment history. If we can’t find the employer’s information, or if the information is incorrect, the candidate provides their information manually.

    Candidates who lack supporting documents can explain why they don't have documents. Candidates' explanations appear as timeline events in the Checkr Dashboard.

    Candidates outside the United States and those who can’t use payroll information provide their personally identifying information (PII) manually.

    The candidate provides the PII below:

    • Birth date
    • Email address
    • Full name
    • Phone number
    • Social Security number (SSN)

    The candidate then reads and acknowledges receipt of applicable forms and authorizations:

    • A Summary of Your Rights Under the Fair Credit Reporting Act (FCRA)
    • Disclosure Regarding Background Investigation
    • Authorization for a background check
    • Other state and required disclosures as applicable

    After the candidate signs the authorization form, Checkr starts the verification. Checkr can’t update or correct candidate-provided information after the verification starts.

    If Checkr can’t verify an employer, Checkr asks the candidate to provide a document below:

    • A United States tax form below:
      • W-2
      • 1099
      • Schedule C
    • Letter from their former HR department on company letterhead
    • Pay stub

    Checkr doesn't accept W-9 forms as proof of employment.

    If you applied for a job and want to know your background check’s status, log in to the Checkr Candidate Portal.

  • Personal and professional reference verifications >

    Checkr offers both personal and professional reference verifications. You can order only three personal and three professional reference verifications per candidate.

    During reference verifications, Checkr uses the candidate-provided contact information to contact each reference once a day for four days. Checkr’s representative will provide a return phone number and email address when leaving a message for a reference. Reference verification steps don't cause timeline events in the Checkr Dashboard. For information about a verification's status, contact Checkr.

    When we contact each reference, we ask standard questions for the reference type. To ensure consistent results, we don't change or customize the questions.

    Personal reference verification

    The goal of a personal reference verification is to learn about your candidate’s character.

    We confirm the reference’s name and ask them the questions below:

    1. What is the nature of your relationship with the candidate?
    2. How long have you known them?
    3. Would you recommend them to an employer?
    4. Any additional comments?

    Ordering

    Personal reference verification is available as a standalone search. To add personal reference verifications to your background checks, contact Checkr.

    Professional reference verification

    The goal of a professional reference verification is to learn about your candidate’s qualifications and job history.

    We confirm the reference’s name and ask them the questions below:

    1. What was/is the candidate's job and the nature of their duties?
    2. How would you describe their job performance including strengths and weaknesses?
    3. How did they get along with their associates?
    4. How did they show initiative on the job?
    5. How long have you known them?
    6. When they begin a task, would you say that they carry it through to completion?
    7. What could they do to improve their job performance?
    8. Are they dependable?
    9. In your opinion, have they ever shown a propensity for violence or dishonesty in the workplace?
    10. Any additional comments?

    Ordering

    Professional reference verification is available as a standalone search. To add professional reference verifications to your background checks, contact Checkr.

    Results

    After trying to contact the references, Checkr updates the candidate’s report. Verifications can have a status below:

    • Canceled: You used the Complete Now button to end the verification before all reference verifications completed. Checkr's representative continues to contact the candidate-provided references.
    • Clear: Checkr's representative contacted the reference and they replied, so the report has answers to the questions. You decide what to do with this information.
    • Consider: Checkr's representative couldn’t contact the reference or the reference didn’t reply, so the report has no answers. You to decide what to do next.

    Candidate experience

    The candidate provides the personally identifying information (PII) below:

    • Birth date
    • Email address
    • Full name
    • Phone number
    • Social Security number (SSN)

    The candidate then reads and acknowledges receipt of applicable forms and notifications:

    • A Summary of Your Rights Under the Fair Credit Reporting Act (FCRA)
    • Disclosure Regarding Background Investigation
    • Authorization for a background verification
    • Other state and required disclosures as applicable

    After the candidate signs the authorization form, Checkr starts the verification.

    If you applied for a job and want to know your background check’s status, log in to the Checkr Candidate Portal.

  • Professional license verification >
    Note

    If your Checkr account has a partner integration, this feature might be unavailable. To determine whether your account supports this feature, contact Checkr.

    When determining hiring eligibility for specialized or regulated roles, you might need to check a candidate’s professional license. A professional license verification verifies whether a candidate’s professional license is active and in good standing.

    Checkr verifies publicly accessible license records including, but not limited to, the professions below:

    • Accounting
    • Coast Guard
    • Contractor
    • Dietitian
    • Healthcare
    • Insurance
    • IT (Technology)
    • Mental health
    • Nursing
    • Pharmaceutical
    • Real estate
    • Veterinary medicine

    A professional license verification verifies information a candidate provides. A professional license verification doesn't verify the candidate’s identity.

    Professional license records

    During a professional license verification, Checkr verifies the license attributes below:

    • Is active or expired
    • Is in good standing
    • Includes the candidate’s name

    Professional license verification process

    A professional license verification includes the steps below:

    1. The candidate provides a copy of their professional license, which the issuing body verifies. For example, the Florida Bar verifies licenses to practice law in the state of Florida.
    2. Checkr tries to verify the information, with a report status below:
      • Clear: The dashboard shows the candidate's verified documents and certification details.
      • Review: The dashboard shows a reason below to explain the Review status:
        • Candidate-provided information doesn't match government records.
        • Checkr can't find the license.
        • The license expired.
        • The license isn't in good standing or has derogatory marks.

    Ordering

    You can add PLV to a background check search package from the Checkr Dashboard. 

    To require candidates to provide license history, contact Checkr

    Turnaround time

    Because Checkr automates most of the professional license verification, these verifications typically complete within five minutes. Usually because of a candidate’s data-entry error, automated professional license verification might not complete. In these situations, Checkr manually verifies information with licensing authorities. Manual verifications usually take up to two business days.

    Candidate experience

    The candidate provides the information below:

    • State (or United States if the license isn't state-specific)
    • Certifying organization
    • License document
    • License type
    • License number
    • Expiration date (optional)

    The candidate can upload up to two licenses for verification.

    The candidate then reads and acknowledges receipt of applicable forms and authorizations:

    • A Summary of Your Rights Under the Fair Credit Reporting Act (FCRA)
    • Disclosure Regarding Background Investigation
    • Other state and required disclosures as applicable
    • Authorization for a background check

    After the candidate consents in writing, Checkr starts the verification.

    Candidates can dispute the result of their verification.

  • Form I-9 >

    Form I-9 is an employment eligibility form that the United States Citizenship and Immigration Services (USCIS) administers. An employee completes Form I-9 to verify their identity and their legal authorization to work in the United States (US). The Immigration Reform and Control Act of 1986 mandates that US employers have a complete Form I-9 for each of their employees within the United States.

    Play the Checkr Academy video below to learn about I-9 employment eligibility verification.

    Form I-9 requirements

    Federal law requires employees who receive pay within the US to complete Form I-9. On Form I-9, employees attest under penalty of perjury that they have a work status below:

    • A US citizen
    • A US non-citizen national
    • A lawful permanent resident
    • An alien authorized to work

    Employees must also provide documents that prove their eligibility to work.

    You can use the Checkr Dashboard to verify Form I-9.

    E-Verify

    E-Verify is a website that compares information from an individual’s Form I-9 to the US Department of Homeland Security (DHS) and Social Security Administration (SSA) records. If the information matches, that individual is eligible to work in the US. Federal and local law require that some employers use E-Verify. Checkr partners with Tracker I-9 to integrate E-Verify into the Checkr Dashboard.

    Consult your legal counsel about E-Verify-related compliance.

    Enforcement

    The US Immigration and Customs Enforcement agency (ICE), enforces the employment eligibility provisions of the Immigration and Nationality Act (INA).

    ICE can issue a Notice of Inspection (NOI) to an employer requesting copies of its Form I-9 documents within three business days. Employers who commit I-9 violations could face civil or criminal penalties.

    Employers must have Form I-9 documents for their employees. Employers must keep Form I-9 documents for three years after the hire date, or one year after the employee leaves, whichever is later.

    Consult with your legal counsel about your Form I-9 legal requirements including for storage, audits and enforcement.

    Learn from Checkr experts

    Go to our learning hub, Checkr Academy, to access video tutorials about how to order and manage I-9 verifications in the Checkr Dashboard.

  • Manage Form I-9 >

    Form I-9 is an employment eligibility form that the United States Citizenship and Immigration Services (USCIS) administers. An employee completes Form I-9 to verify their identity and their legal authorization to work in the United States (US).

    Checkr partners with Tracker I-9 to help you order and track your Form I-9 documents. Because earlier versions of Form I-9 are now obsolete, Tracker offers the legally compliant 08/01/23 edition of Form I-9.

    You can use the Checkr Dashboard to order Form I-9. You can order Form I-9 for candidates without a background check.

    Play the Checkr Academy video below to learn how to order I-9 employment eligibility verifications in the Checkr Dashboard.

    Set up

    To add Form I-9 to your account, use the steps below:

    1. Log in to the Checkr Dashboard using an admin account.
    2. Select I-9.
    3. Read the Checkr Order Form and the Tracker Terms of Service.
    4. If you agree to these terms, select the checkbox and then select Continue.
    5. Enter your organization’s legal name.
    6. Enter your company's main hiring site. If you have other worksites, you can enter them later.
    7. Select Done.

    Because Checkr partners with Tracker I-9 to process Form I-9, you also need a Tracker I-9 account. To set up a Tracker I-9 account, use the steps below:

    1. In the Checkr Dashboard, select I-9. 
    2. Select the Settings.
    3. Select “Register my account.”
    4. Enter a user name and password for your Tracker account.

    Order Form I-9

    Form I-9 has three sections. The employee completes Section 1 remotely, and you choose how to complete Section 2 when you order the Form I-9. You use Section 3 only if you’re rehiring an employee.

    To order Form I-9, use the steps below:

    1. In the Checkr Dashboard, select I-9.
    2. Select Order I-9.
    3. When you order Form I-9, Checkr emails the employee asking them to complete Form I-9 online. To choose how you verify the employees documents, select an option below:
      • Remote Section 1 only: The employee brings their documents onsite to a company location. After reviewing the employee’s documents, you complete Section 2 in Tracker I-9.
      • Employer-appointed representative: During the order process, you choose an authorized person to review the employee’s documents. After reviewing the employee’s documents, the authorized person completes Section 2 in Tracker I-9.
      • Employee-appointed representative: The employee appoints a person to review their documents. The employee coordinates a time and place for document verification with their appointed representative. The employee-appointed representative completes Section 2 in Tracker I-9 and submits photos of the documents.
    4. Select employees to verify.
      • Employees who have complete background checks: Search using candidate name or candidate ID.
      • Employees without complete background checks: Select "Add employees."
    5. Review your order, and then select “Submit order.”

    Billing

    Checkr adds the charge for the Form I-9 to your invoice after the employee completes and signs Section 1. Checkr doesn’t charge for additional changes or verification you add to an employee’s Form I-9. 

    Learn from Checkr experts

    Go to our learning hub, Checkr Academy, to access video tutorials about how to order and manage I-9 verifications in the Checkr Dashboard.

    Worksites

    A worksite is a location from which your organization operates. Worksites must be physical addresses and not PO or APO boxes. Your account must have at least one worksite.

    You add and edit worksites from the Worksites tab in the I-9 section of the Checkr Dashboard.

    To add a worksite, use the steps below:

    1. Select “Add new.”
    2. Enter the information about your worksite, then select Add.

    To edit a worksite, use the steps below:

    1. Select the Actions menu for the worksite you want to edit.
    2. Select Edit to change information about the worksite.

    From the Actions menu, you can also delete the worksite or make it your default worksite.

    I-9 Dashboard page tabs

    Status lists your Form I-9 orders and their current status. You can filter the list by the criteria below:

    • Order progress
    • Worksite
    • Open tasks

    From Settings, you can do the tasks below:

    • Check your E-Verify status.
    • Add to, edit, and access your worksite list.
    • Access your registered Tracker I-9 users.
    Note

    To create a historical Form I-9 or amend Section 1 and Section 2, you must use Tracker I-9.

    Audit assistance

    If USCIS audits your Form I-9 documents, contact Checkr. Checkr contacts Tracker’s Audit Support team on your behalf. Tracker I-9’s Audit Support team provides guidance during an audit and helps gather documents by the audit deadline. Only Form I-9 documents that you ordered from Checkr or Tracker I-9 are eligible for audit assistance. Consult your legal counsel about forms you collected without using Checkr or Tracker I-9.

    Tracker I-9 help

    For help with Tracker I-9, consult their manual.

  • E-Verify >

    E-Verify is a website that compares information from an employee’s Form I-9 to the United States (US) Department of Homeland Security (DHS) and Social Security Administration (SSA) records. Checkr partners with Tracker I-9 to integrate E-Verify into the Checkr Dashboard.

    Consult your legal counsel about E-Verify-related compliance.

    Play the Checkr Academy video below to learn about E-Verify and how Checkr I-9 verification can automate E-Verify submission in the Checkr Dashboard. 

    Setup

    To activate E-Verify on your account, use the steps below:

    1. Select I-9.
    2. Select Settings.
    3. Select "Activate E-Verify."
    4. Verify the company name and address on your account.
    5. Note the information below. You’ll need this information for the next step:
      • External client ID (Checkr’s account ID)
      • External employer ID (Checkr’s account ID)
    6. Complete and submit the E-Verify questionnaire.

    The Department of Homeland Security (DHS) sends a Memorandum of Understanding (MOU) link to the person on line 11 of the questionnaire. Someone with the authority to legally bind the company to an agreement must sign the MOU. The link to the MOU expires after 24 hours.

    Activating E-Verify for your account takes two to three business days.

    After E-Verify is enabled for your account, “E-Verify activated” appears in the Checkr Dashboard.

    Your account admin must complete training on the Tracker website before you can use E-Verify.

    Note

    When you set up E-Verify, you enter a primary contact in line 10 of the questionnaire. E-Verify contacts this person if they need to speak to someone from your company about a case. E-Verify calls this representative a “case creator.” To change your case creator, contact Checkr.

    Worksites

    To enable E-Verify for individual worksites, use the steps below from the Worksites tab:

    1. Select the actions menu for the worksite you want to edit.
    2. Select Edit.
    3. Select E-Verify On.

    E-Verify support

    Checkr partners with Tracker I-9 to offer E-Verify. For help with E-Verify, refer to Tracker I-9’s manual, or call Tracker at 888-784-7224.

  • Employer Form I-9 FAQs >
    Important

    Checkr partners with Tracker I-9 to help you order and track your Form I-9 documents. Because earlier versions of Form I-9 are now obsolete, Tracker offers the legally compliant 08/01/23 edition of Form I-9. For additional information on Tracker's compliance measures, please view Tracker's Compliance FAQ.

    Ordering & managing Form I-9s

    Checkr admins can set up a Tracker account.

    1. In the Checkr Dashboard, open the I-9 page. 
    2. Select the Settings tab.
    3. Click “Register my account.”
    4. Create your Tracker username and password.

    Log in to your Tracker account to update I-9 information.

    An I-9 can be ordered for any individual within Tracker’s I-9 application. Within Checkr, I-9s can be ordered for candidates whose background check reports have a Complete or Pending status.

    Rejecting an I-9 restarts the process for this Form I-9. But you (as the employer) will not be billed again for this I-9, as Section 1 was already signed.

    After your employee’s Form I-9 is complete, follow these steps to download a copy of the record:

    1. In the Checkr Dashboard, open the I-9 page. 
    2. Select the relevant I-9s.
    3. Select Actions.
    4. Select Download PDF.

    Once the PDF is downloaded, you can print the I-9 record.

    To change the start date of an existing I-9 invitation:

    1. Select the I-9 to open Tracker
    2. Select the hamburger menu
    3. Select “Change” to enter a new start date.

    Two important things to note: 

    • If you select “Stop,” you must specify which workflow to use and enter a new start date. 
    • Do not delete the I-9 from this location.

    The user who created the order will receive updates for Form I-9. The best place to check the status of the I-9 form is the Checkr Dashboard.

    Yes. A notification email is sent about upcoming Section 3 documents that expire. You can also find this information on the Tracker dashboard.

    Customers can delete an I-9 in Tracker. Once an I-9 invitation is canceled, the candidate/employee can’t proceed. This action is not reflected in the status displayed on the Checkr side.

    Yes. Click "+ Add new employee" and provide the employee's name and email address.

    No. You must request a new E-Verify setup through the I-9 page in the Checkr Dashboard.

    Employers are responsible for completing audits; however, Tracker offers audit defense if DHS presents a notice of inspection for a specific location(s). In these instances, the customer will contact Checkr support, who will forward the information to Tracker to obtain the information needed to complete the audit. At this point, the customer would work with the Tracker support contact directly to perform the audit.

    Self-audit tools are available to users in Tracker’s system. These tools help users identify possible fixes.

    Please consult your independent legal counsel for all I-9 compliance questions, including but not limited to audits. All information Checkr provides is not legal advice and cannot be relied on as such.

    Bulk ordering of I-9 forms is only possible for candidates whose reports were processed through Checkr, and these reports have a status of either Complete or Pending. If the candidate’s report was not done in Checkr, I-9s must be ordered individually via Tracker.

    Yes. The Tracker dashboard displays a high-level view of various metrics, including I-9 order statuses, pending actions, and due dates.

    Employers can check the Checkr Dashboard or the Tracker I-9 dashboard at any time to get the most up-to-date status of I-9s. Employers can also sort I-9s in the Checkr Dashboard to see which ones require action.

    Reminders are sent to employees in various stages of the I-9 process. Reminders may be automatically sent for the following scenarios: 

    • Every 24 hours from the order date,
    • Until Section 1 is signed, or
    • 3 days after the designated start date.

    Employers can manually send a reminder via Tracker.

    Section 1 of Form I-9

    Section 1 of the Form I-9 should be completed before the employee's start date.

    Per USCIS, your employees must complete and sign Section 1 of Form I-9 no later than their first day of employment (the actual commencement of employment of an employee for wages or other remuneration, referred to as the date of hire in the Department of Homeland Security regulations). They may complete Section 1 any time after they accept the job offer. Preparers and translators can help employees complete Section 1. 

    Note: You may review the employee’s document(s) and fully complete Section 2 at any time between the date the employee accepts the job offer and completes Section 1 within three business days of the employee’s first day of work.

    Please consult your independent legal counsel for all I-9 compliance questions, including but not limited to the timing of various I-9-related requirements. All information Checkr provides is not legal advice and cannot be relied on as such.

    Section 2 of Form I-9

    Section 2 of the Form I-9 should be completed within 3 business days of the employee start date.

    1. Log in to Tracker.
    2. Navigate to the I-9.
    3. In Section 2, click the actions menu that appears in the image below. 
    4. Select Administrative Options to designate a new representative. 

    This depends on the workflow:  

    • Remote Section 1: the employer must complete Section 2 through Tracker when they meet with the employee in person.
    • Employer and employee-appointed representative workflows: the representative will be notified once Section 1 is signed.

    Anyone other than a family member can verify documentation for the Section 2 employee-appointed workflow. 

  • Canadian digital identity verification >

    To complete Canadian criminal background checks, Checkr uses digital identity verification to verify a candidate's identity. To verify identity, digital identity verification compares liveness data and biometric comparison to a candidate-provided photo ID.

    Eligible documents

    Candidates can provide the documents below for digital identity verification:

    • Driver's license
    • National identity card
    • Passport

    Candidates who don't have these documents, can verify their identity using Electronic ID verification.

    Electronic ID verification

    Electronic ID verification (eID) uses data from an authorized Canadian credit bureau, such as Equifax or TransUnion, to create questions about the candidate's credit history. If eID finds a credit report using the candidate-provided information, the candidate application asks for answers to four multiple choice questions about information on the candidate's credit report.

    If the candidate answers at least three of the four questions correctly, their identity is verified. If the candidate can't answer at least three of the four questions correctly after two attempts, the candidate application directs them to complete manual video verification. 

    Candidate experience

    After the candidate reads and acknowledges receipt of applicable forms and authorizations, the candidate provides the personally identifying information (PII) below:

    • Front and back photos of their photo ID
    • A scan of their face