• Education Verification

    Read More

    This article will help you:

    • Understand what Education Verification is and why it’s an important part of a background check
    • Decide when to include Education Verifications in your background check package
    • Interpret Education Verification on a background check report
    • Understand your candidate's experience

    This article is intended for the following user roles: admin, adjudicator, user

    Education Verification verifies a candidate's certifications or educational claims. They confirm where the candidate went to school, the type of degree obtained, the major, and the graduation date (if provided).

    Education can be verified for colleges, universities, high schools, and GED equivalency exams. International education verification can be enabled if needed, however, these verifications will take longer and additional fees apply. To enable international education verifications please Contact Us.

     

    Education Verification Process

    During the Checkr-Hosted Apply flow, candidates are asked to provide their education history. They are given the opportunity to upload documents to verify their high school diploma or GED certificate. If your candidate submits no education information, the report returns with a Consider status.

    After a candidate submits their education history, Checkr's Education Verification can take up to 3 steps:

    1. Checkr contacts education databases to verify the highest level of education completed.
    2. If the school doesn't report to the education databases, Checkr tries 3 times to directly contact the school’s registrar. 
    3. If the school doesn't respond after 3 attempts or the registrar can't confirm the highest level of education completed, the report generates an exception, and the candidate needs to submit proof of education. The candidate has 7 days to submit the information before that section of the report moves to Suspended status. After 30 days, the report completes with a Consider result.
    Note

    If a candidate uploads a high school diploma or a GED certificate during the Checkr-Hosted Apply Flow, the Checkr team compares the candidate's stated education history to the document provided and marks the verification complete. In these cases, Checkr doesn't try to contact the education databases or the school's registrar for confirmation.

    Any user with an admin role can upload requested documents directly to the candidate's report using the exception link.

    Checkr can't use any proof of education obtained outside the background check process. For example, Checkr can't accept third-party confirmation of the candidate’s information or documents that candidates email. If you want to allow your candidates to upload supporting documents, direct them to the Candidate Portal.

     

    Interpreting the Results

    After the search completes, the report shows a log of notes from the calls made.

    Use the log to determine your candidate’s progress through the verification and why they might be blocked. Checkr includes a warning icon for multiple issues in the verification, including if the candidate didn't respond or upload the requested documents, or gave information conflicting with what the verification found.

    If Checkr still hasn't received the information or if the details don't closely match what the candidate submitted, a warning icon (⚠) appears next to that information.

    Note: This product verifies data a candidate provides; it does not verify the candidate’s identity.

     

    Candidate Experience

    Education Verifications might be run as standalone screenings.

    Candidates will be asked to submit their education history, including the highest level of education they achieved and the institution’s name and location. Candidates will also be asked for a copy of their high school diploma if that was the highest level of education they attained.

    Candidates then acknowledge receipt of applicable forms and notifications, including the Summary of Your Rights Under the Fair Credit Reporting Act (FCRA) and an Acknowledgement and Authorization for Background Check.

    After the candidate consents, Checkr initiates the verification process.

    If the candidate lists information that can't be verified, they might need to submit transcripts as well.

    If you've applied for a job and are looking for more information on your background check’s status or progress, log in to the Checkr Candidate Portal.

  • Employment Verification

    Read More

    This article will help you:

    This article is intended for the following user roles: admin, adjudicator, user

    Verification Process

    Verifying past employment history validates a person’s work experience. It can also be useful in identifying gaps in the candidate’s employment history.

    During the Checkr-Hosted Apply flow, candidates are asked to provide their employment history. They are given the opportunity to request that their current employer NOT be contacted. When this option is selected, Checkr will prompt them to upload a W-2, 1099, or pay stub to provide proof of employment. Uploaded documents must reflect the employer's name and will only be used for verification purposes.

    When a candidate selects "do not contact", Checkr will use the documents submitted by the candidate to complete the employment verification, and no search will be launched. The Employment Verification request will instead be sent to an internal Checkr team to complete the verification using only the documents that have been uploaded by the candidate. If the candidate does not upload their supporting documents during the Checkr-Hosted Apply Flow, an exception will be triggered immediately after the background check is initiated, asking the candidate to submit their documents. Candidates will have 7 days to upload their supporting documents to fulfill the request of the exception.

    Please note: Checkr is unable to accept documents after verification is complete. Customers must contact their candidate directly if they wish to review any supplemental information provided outside of the Checkr Employment Verification.

    Checkr will first check established databases that maintain employment records for millions of Americans to attempt to verify the information a candidate provides about their employment history.

    If employment cannot be verified using this database information, a researcher will contact the employer directly, using the information provided by the candidate or discovered through our research.

    Notes are made on each of these attempts and are available in the candidate's Report. 

    By default, Employment Verifications will return Canceled if no employment history is provided. This can be overridden by a Package setting to require employment history. Work with your Checkr Customer Success Manager to require candidates to submit previous employment information for verification.

    Any significant discrepancies in start date, end dates, and position (titles) will lead to a Consider status for employment verification. You'll see a "warning" icon ( WarningIconSm.png ) appear next to the information that contains a discrepancy.

    If previous employers cannot be verified, Checkr will generate an exception and request that the candidate upload a W2, a letter from their former HR department on company letterhead, or an old pay stub to the Candidate Portal.

    After the exception is issued, your candidate will have 7 days to provide the requested documentation. If they do not upload this documentation within the 7-day window, the report will expire and a new report must be generated, and a new invitation issued to your candidate.

     

    Available Employment Verification options

    The following Employment Verification setting options are available. Please work with your Checkr Customer Success Manager to configure these settings for your account.

    • Out-of-country history: Enables international verification.
    • Salary: Collects salary information.
    • Manager contact: Collects manager contact information.
    • Contract type: Collects contract type.
    • Employment lookback: Defines the number of years of employment history requested from your candidates (1-10 years).
    • Employment history: Defines the number of positions requested from your candidates (1-unlimited positions).

    Customers may configure different lookback periods per package.

    Checkr will consider the verification to have been fulfilled when either the defined employment lookback period or the requested employment history has been provided. For example, if a verification requests a 7-year lookback period and 3 positions for employment history, the verification will be fulfilled if the candidate provides either one position which lasted 10 years or 3 positions that date back only 4 years.

    Many jurisdictions have banned employers from inquiring about a candidate's salary history. Checkr helps you comply with these laws by not asking for salary information when the candidate has entered a zip code from a major state or city that bans salary history information. However, because this regulatory landscape changes frequently, our default option is not to collect salary information from candidates.

    Note: This product verifies data a candidate provides; it does not verify the candidate’s identity.

    Candidate Experience

    Employment Verifications may be run as a standalone Check.

    After entering their PII (which includes their SSN), candidates will be asked to provide their employment history, including job title, manager, and location for a client-defined number of years and previous employers. 

    They will then be presented and asked to acknowledge receipt of the applicable forms and notifications, including a Summary of Your Rights Under the Fair Credit Reporting Act (FCRA) and an Acknowledgement and Authorization for Background Check.

    After the candidate consents, Checkr will initiate the verification process.

    If previous employers cannot be verified, candidates may also be asked to provide a W2, a letter from their former HR department on company letterhead, or an old pay stub.

    If you've applied for a job and are looking for more information on your background check’s status or progress, please log in to the Checkr Candidate Portal.

     

  • Professional License Verification (PLV)

    Read More

    Professional license verification, often abbreviated and referred to as “PLV,” validates a candidate’s professional license is active and in good standing. Organizations hiring specialized or regulated roles may need to check a candidate’s professional license to determine eligibility.

    Note: This product verifies data a candidate provides; it does not verify the candidate’s identity.

    This article will help you understand:

    What types of professional licenses can Checkr verify?

    Checkr verifies a variety of professional license types, including:

    • Accounting
    • Coast Guard
    • Contractors
    • Dietitian
    • Healthcare
    • Insurance
    • IT (Technology)
    • Mental health
    • Nursing
    • Pharmaceutical
    • Real estate
    • Veterinary medicine

    If you want to verify a professional license in a category not listed above, please share your feedback with our Customer Support team.

     

    How does professional license verification work?

    When you order a professional license verification, Checkr validates that the license:

    • is active (i.e., not expired)
    • is in good standing (i.e., no derogatory flags against the licensee)
    • matches the name of the candidate

    Checkr has a two-step verification process:

    1. Automated verifications are generally completed in <5 minutes.
    2. When an automated search is unavailable – for example, due to a candidate entry error – Checkr will then kick off a manual verification with certifying organizations. Manual verifications are generally complete in 1-2 business days.

     

    How long does professional license verification take?

    Many professional licenses can be checked instantly, while others can take up to 1-2 business days. 

     

    How do I order professional license verification?

    To add professional license verification to your account, please reach out to our Customer Support team. It will take up to 1-2 business days for us to complete your account setup before you can order your first professional license verification. 

     

    How do Checkr reports show license verification?

    If Checkr is able to confirm a candidate’s professional license, you will see their certification details as well as a copy of their documentation in Dashboard, along with a “clear” status.

    If a candidate’s report comes back with a status of “Consider”, additional details are provided. For example, a candidate might provide their name as John Tom Smith, but their license result surfaced as John Thomas Smith. 

    Scenarios that may cause a consider status: 

    • Data inconsistency: candidate name and/or state did not match what was provided
    • License is expired
    • License is not in good standing – or the presence of derogatory marks
    • License not found

    What documentation is required for a PLV check?  

    Candidates must provide a copy of their professional license, which will be verified by the governing body that issued it. For example, the Florida Bar would verify a license to practice law in the state of Florida.

    What does the candidate experience look like?

    We collect the following information during the candidate apply flow:

    • State
    • Certifying organization
    • License type
    • License number
    • Expiration date (optional)
    • License document

    Candidates have the opportunity to declare they do not have PLV information.

    If a candidate has more than one license, the default confirmation allows candidates to upload a total of two (2) licenses for verification. 

    Candidates are required to upload a copy (or screenshot) of their professional license(s) within the Apply Flow.

    They will then be presented and asked to acknowledge receipt of the applicable forms and notifications, including a Summary of Your Rights Under the Fair Credit Reporting Act (FCRA) and an Acknowledgement and Authorization for Background Check.

    After the candidate consents, Checkr will initiate the verification process.