International billing and invoices

The International Pricing page provides a list of fees and average turnaround time (TAT) by country or territory. The International Pass-through Fees page outlines the various pass-through fees associated with international screenings. 

This article contains Criminal Certificate Request and Fee Reimbursement information for the following:

• Austria in-country
• Austria out-of-country
• Belgium in-country (no cost for out-of-country)
• Germany in-country
• The Netherlands in-country (no cost for out-of-country)

General reimbursement information

Several countries require candidates to obtain their own criminal records because of privacy laws. Due to this, candidates may request reimbursement for fees incurred during the application process.

Candidates obtaining background checks in Austria, Germany out-of-country, and the Netherlands in-country must request a refund. Neither Checkr nor iCOVER will contact the candidate to begin the refund process.

To request reimbursement, candidates can do any of the following:

1. Follow the reimbursement request directions sent via email from iCOVER,
2. Submit the reimbursement request to the Checkr Support Team, or
3. Respond to a documentation request email from Checkr Candidate Experience. 

It is recommended that candidates wait 48 hours before requesting reimbursement. This allows time for the request to appear in iCOVER's system. 

The candidate is required to provide the following information via email:

• Proof of payment
• International Bank Account Number (IBAN)
• SWIFT/Bank Identifier Code (BIC)
• Name of the account holder

What fees are eligible for reimbursement?

• Certificate fee
• Postage fee
• Notary fee

The money is reimbursed directly to the candidate’s bank account generally within 1 week. 

Austria in-country Criminal Record Certificate Application Process

The candidate is advised in the email from iCOVER (applicant@icover-services.com) that they will be reimbursed for the cost of the certificate. 

How to Request a Criminal Certificate: 

1. The candidate must apply in person at either:
   • The Police Department in the main city; or 
   • The mayor’s office in the smaller towns/villages (or “Strafregister”)
2. The candidate must provide the following: 
   • A copy of the application form; 
   • A copy of the candidate’s ID; and
   • Payment for the certificate issuance fee

How to Request a Criminal Certificate Fee Reimbursement:

For information on requesting a criminal certificate fee reimbursement, refer to the General Reimbursement Information section of this article.

Email to the candidate for the Austrian in-country process

Austria out-of-country Criminal Record Certificate Application Process

How to Request a Criminal Certificate: 

1. Candidates must apply at the closest Austrian Consulate in person. The application form will be completed by the candidate at the consulate, and their signature will be authenticated.
2. The candidate must provide the following: 
• A copy of the application form;
• A copy of the candidate’s ID; and
• Payment for the certificate issuance fee
3. After applying for your certificate, candidates may request reimbursement for the cost of the certificate. 

How to Request a Criminal Certificate Fee Reimbursement:

For information on requesting a criminal certificate fee reimbursement, refer to the General Reimbursement Information section of this article.

Email to the candidate for the Austrian out-of-country process:

Belgium in-country Criminal Record Certificate Application Process (no cost for out-of-country)

How to Request a Criminal Certificate: 

iCOVER will send the candidate an email via applicant@icover-services.com within 24-48 hours of the background check invitation being accepted. This email will contain instructions on where the candidate can apply for their certificate. If the candidate has an electronic ID, they may apply online. 

How to Request a Criminal Certificate Fee Reimbursement:

For information on requesting a criminal certificate fee reimbursement, refer to the General Reimbursement Information section of this article.

Email to the candidate for Belgium in-country process:

Germany in-country Criminal Record Certificate Application Process

How to Request a Criminal Certificate: 

iCOVER will send an email via applicant@icover-services.com within 24-48 hours of the background check invitation being accepted. This email will contain instructions on where the candidate can apply for their certificate. If the candidate has an electronic ID, they may apply online. 

How to Request a Criminal Certificate Fee Reimbursement:

For information on requesting a criminal certificate fee reimbursement, refer to the General Reimbursement Information section of this article.

Email to the candidate for Germany in-country process:

The Netherlands in-country Criminal Record Certificate Application Process (no cost for out-of-country)

How to Request a Criminal Certificate: 

After submitting the background check application, the Dutch Ministry of Justice (COVOG) will contact the candidate directly via email from vog.np.rni@minvenj.nl within 48 - 72 hours of the background check invitation being accepted to confirm their application. Please allow 48 - 72 hours.

How to Request a Criminal Certificate Fee Reimbursement:

For information on requesting a criminal certificate fee reimbursement, refer to the General Reimbursement Information section of this article.

For the Netherlands, specifically, candidates will be reimbursed for the cost of the certificate, postage, and notary.

Email to the candidate for the Netherlands in-country process:

The Norwegian Authorities require individuals to request their own certificate and no longer allow third parties to request or obtain the Norwegian certificate (police certificate or “politiattest”) on behalf of the candidate.

International employment verifications are billed based on the number of employers listed to be verified. For example, if a candidate has provided 3 previous employers in the last 5 years, 3 standard screening fees will be added to the invoice.

Please note that, while rare, there may be times that an employer charges Checkr to access or verify a candidate’s records. In this case, the charge will be treated as a pass-through fee and will also be available on the invoice.

International education verifications are billed based on the number of degrees listed to be verified. For example, if a candidate has provided 2 degrees (i.e. a university and a master’s degree), 2 standard education verification screening fees of that country will be added to the invoice.  

Please note that, while rare, there may be times that an institution will charge Checkr to access or verify a candidate’s records. In this case, the charge will be treated as a pass-through fee and will also be available on the invoice.