• Contact Checkr customer support >

    Checkr supports all issues Monday through Friday, 8 am to 8 pm Pacific time.

    Chat with a live agent

    Checkr's chatbot answers common questions from the bottom right of the Checkr Dashboard and the Help Center. You can also launch the chatbot by clicking here.

    To get started, select "I run background checks on others." The chatbot suggests Help Center articles that might help with your issue.

    You can chat with a support agent during available hours by entering "agent" in the chat.

    Outside of available hours, submit a request instead.

    Chat settings 

    • Turn on sound: Enable or disable sound. 
    • Change language: Select English or Español.
    • Email transcript: Enter your email address to receive a chat transcript.

    Submit a request

    Submit your support request using Checkr's request form. You will receive an email confirmation of your request, and you can continue the conversation there.

    Review requests

    To review support tickets and requests you’ve submitted or been copied on, use the steps below:

    1. In the Checkr Help Center, sign in using your Checkr Dashboard credentials.
    2. Select Requests from the menu next to your name and account photo.

    You can add comments to requests.

    Accepted comments appear publicly with your full name. Submit comments only if you agree to these terms.


    You must sign in to the Checkr Dashboard to submit a support request.