Candidate Help Center

If your report indicates it has been canceled and you are unsure why, contact the organization you applied to.

Suggested next step: Contact the organization you applied with.

A report appears as “Clear” for a reason below:

• Your background check report includes no records.
• Your background check report includes only records that the organization identified as not relevant.

“Clear” reports are available to the organization you applied to. They will review it and make engagement or hiring decisions based on their own requirements. 

“Clear” doesn’t indicate an organization’s hiring, engagement, or retention decision. For questions about the review or decision process, contact the organization you applied to.

If your report has a status of Clear, you don't need to do anything else with Checkr regarding your background check.

A report appears as “Complete” when the background check report completes processing. 

“Complete” reports are available to the organization you applied to. They will review it and make engagement or hiring decisions based on their own requirements. 

“Complete” doesn’t indicate an organization’s hiring, engagement, or retention decision. For questions about the review or decision process, contact the organization you applied to.

If your report has a status of Complete, you don't need to do anything else with Checkr regarding your background check.

A background check report appears as "Consider" if it has at least one record that the organization you applied to might want to review. Records can include public records and motor vehicle record information.  

“Consider” reports are available to the organization you applied to. They will review it and make engagement or hiring decisions based on their own requirements. 

“Consider” doesn’t indicate an organization’s hiring, engagement, or retention decision. For questions about the review or decision process, contact the organization you applied to.

If your report has a status of Consider, you don't need to do anything else with Checkr regarding your background check. 

A background check report appears as “Dispute” if it is undergoing reinvestigation. Reasons for filing disputes often include:

• A record reported doesn't belong to you.
• A record has incorrect details such as dates or charge type.
• A case status changed after the record was reported.

In compliance with the FCRA, Checkr has 30 days to complete a reinvestigation. Checkr cannot estimate a completion date but strives to complete reinvestigations as quickly as possible. Once the reinvestigation is complete, Checkr will notify you by email of the results.

If the reinvestigation results in changes to your background check report, your report will be updated, and you will be sent a copy of the updated report. The company you applied to will also receive notification that the dispute is complete and can review any changes before making a hiring or engagement decision.

If the disputed information is accurate and the report requires no changes, Checkr will notify you and the organization you applied to that the original report is accurate and complete.

If your report has a “Dispute” status, you don’t need to do anything else with Checkr regarding your background check. 

For more information, refer to I filed a dispute. Now what?

If your report is "In Progress" or "Pending," then Checkr is working on completing your background check. While Checkr can accurately predict completion dates for over 90% of reports, some take longer. Most background checks take between 3-7 business days, depending on where records are searched.

Checkr relies on county courthouses and their clerks to receive the information we need to complete our background checks as accurately as possible. After we request the information, Checkr has no control over how quickly we receive it. Checkr can't expedite the background check process. 

To complete a background check, Checkr must access or request information from courts, institutions, and other organizations. We often receive information quickly, such as when it's readily available online. Some information requires manual searches or cooperation from organizations, which can extend the report's turnaround time. Delays might result from the reasons below:

• The court has no electronic records or is closed.
• The background check includes a county search, which requires a court clerk to help complete the search.
• You might need to submit documentation so Checkr can verify your personal information. 

Suggested next steps: 

1. Log in to the Candidate Portal to find out whether you need to submit documentation to continue the background check. 
2. Check your email for links from Checkr requesting more information. 
3. Contact the organization you applied to.

A "Suspended" status means the report stopped processing because of missing information or incomplete searches. For example, a report might be suspended because Checkr, or the organization you applied to, has requested information or documentation from you to proceed and hasn't received it yet. To find out if Checkr needs documentation from you, log in to the Candidate Portal.

If Checkr needs you to submit documentation, the Candidate Portal has a link for you to use. Some organizations require you to upload documentation directly with them, so you should contact them to learn more.

Suggested next steps: 

1. Log in to the Candidate Portal to find out whether you need to submit documentation to continue the background check. 
2. Check your email for links from Checkr requesting more information. 
3. Contact the organization you applied to.