If your report indicates it has been canceled and you are unsure why, contact the organization you applied to.
Suggested next step: Contact the organization you applied with.
Or try these: status, invite, adverse action
To check the status of your background check, log into the Candidate Portal using the information you provided the company with during your application process. Once you’ve logged in, you’ll be able to see the status of your report as well as any actions you need to take.
Non-US candidates can use one of the following Candidate Portals:
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Candidates can check the status of their background check report(s) by logging into the Candidate Portal. Report statuses represent where the report is within the background check process and do not reflect any engagement or hiring decisions.
Click a status below to learn more about it.
If your report indicates it has been canceled and you are unsure why, contact the organization you applied to.
Suggested next step: Contact the organization you applied with.
A report appears as “Clear” for a reason below:
“Clear” reports are available to the organization you applied to. They will review it and make engagement or hiring decisions based on their own requirements.
“Clear” doesn’t indicate an organization’s hiring, engagement, or retention decision. For questions about the review or decision process, contact the organization you applied to.
If your report has a status of Clear, you don't need to do anything else with Checkr regarding your background check.
A report appears as “Complete” when the background check report completes processing.
“Complete” reports are available to the organization you applied to. They will review it and make engagement or hiring decisions based on their own requirements.
“Complete” doesn’t indicate an organization’s hiring, engagement, or retention decision. For questions about the review or decision process, contact the organization you applied to.
If your report has a status of Complete, you don't need to do anything else with Checkr regarding your background check.
A background check report appears as "Consider" if it has at least one record that the organization you applied to might want to review. Records can include public records and motor vehicle record information.
“Consider” reports are available to the organization you applied to. They will review it and make engagement or hiring decisions based on their own requirements.
“Consider” doesn’t indicate an organization’s hiring, engagement, or retention decision. For questions about the review or decision process, contact the organization you applied to.
If your report has a status of Consider, you don't need to do anything else with Checkr regarding your background check.
A background check report appears as “Dispute” if it is undergoing reinvestigation. Reasons for filing disputes often include:
In compliance with the FCRA, Checkr has 30 days to complete a reinvestigation. Checkr cannot estimate a completion date but strives to complete reinvestigations as quickly as possible. Once the reinvestigation is complete, Checkr will notify you by email of the results.
If the reinvestigation results in changes to your background check report, your report will be updated, and you will be sent a copy of the updated report. The company you applied to will also receive notification that the dispute is complete and can review any changes before making a hiring or engagement decision.
If the disputed information is accurate and the report requires no changes, Checkr will notify you and the organization you applied to that the original report is accurate and complete.
If your report has a “Dispute” status, you don’t need to do anything else with Checkr regarding your background check.
For more information, refer to I filed a dispute. Now what?
If your report is "In Progress" or "Pending," then Checkr is working on completing your background check. While Checkr can accurately predict completion dates for over 90% of reports, some take longer. Most background checks take between 3-7 business days, depending on where records are searched.
Checkr relies on county courthouses and their clerks to receive the information we need to complete our background checks as accurately as possible. After we request the information, Checkr has no control over how quickly we receive it. Checkr can't expedite the background check process.
To complete a background check, Checkr must access or request information from courts, institutions, and other organizations. We often receive information quickly, such as when it's readily available online. Some information requires manual searches or cooperation from organizations, which can extend the report's turnaround time. Delays might result from the reasons below:
Suggested next steps:
A "Suspended" status means the report stopped processing because of missing information or incomplete searches. For example, a report might be suspended because Checkr, or the organization you applied to, has requested information or documentation from you to proceed and hasn't received it yet. To find out if Checkr needs documentation from you, log in to the Candidate Portal.
If Checkr needs you to submit documentation, the Candidate Portal has a link for you to use. Some organizations require you to upload documentation directly with them, so you should contact them to learn more.
Suggested next steps:
Once your background check report is complete, the company that ordered your background check has access to review your report. Since the results of screenings are available to companies upon the completion of the screening, Checkr does not send copies of reports to companies that have ordered reports.
Please remember that Checkr is a consumer reporting agency. We provide background check reports for companies that request them. We do not review reports, make employment or engagement decisions, or determine company requirements regarding employment or engagement. The company you applied with will make engagement and/or hiring decisions based on its own requirements and review of your report.
Once your report is complete, please reach out to the company you applied with for updates. Our support team is not informed about hiring timelines and will not know how long the company you applied with will take to get back to you.
You take different actions depending on what on your report is incorrect.
If an item below is incorrect on your report, refer to How do I update my personal information on a report?
If your background check report contains information you believe to be inaccurate, you can file a dispute. Examples of disputes include the ones below:
To submit a dispute, log in to the Candidate Portal and select "File a dispute" at the bottom of the page. You can upload supporting documents as well. If the "File a dispute" button isn't an option and you want to dispute something, you can use a method below:
Checkr will review and conduct a reinvestigation into the information.
At Checkr, we’re proud to help candidates share additional context or evidence of rehabilitation directly with the organizations they apply to. For more information about candidate stories, refer to I've turned my life around and my background check report doesn't reflect who I am today. How do I share my story?