Candidate Help Center

To check the status of your background check, log into the Candidate Portal using the information you provided the company with during your application process. Once you’ve logged in, you’ll be able to see the status of your report as well as any actions you need to take. 

Non-US candidates

Non-US candidates can use one of the following Candidate Portals:

• International Candidate Portal - used when a candidate's work location is based in a country other than the US, Philippines, or Singapore
• International Candidate Portal (Philippines and Singapore) - used when the candidate’s work location is based in the Philippines or Singapore

Related articles: 

• How do I log into the Candidate Portal?
• What does Consider mean?
• Why is my report still pending?
• Why is my report suspended?
• My background report is complete. What happens next?

Once your background check report is complete, the company that ordered your background check has access to review your report. Since the results of screenings are available to companies upon the completion of the screening, Checkr does not send copies of reports to companies that have ordered reports. 

Please remember that Checkr is a consumer reporting agency. We provide background check reports for companies that request them. We do not review reports, make employment or engagement decisions, or determine company requirements regarding employment or engagement. The company you applied with will make engagement and/or hiring decisions based on its own requirements and review of your report.

You can submit a document to Checkr in one of the following ways:

• Submit information through the Candidate Portal. Visit the Candidate Portal and log in with the information you submitted for your background check. Refer to How do I log into the Candidate Portal? if you're having issues logging in.
• Submit information through email. If we request additional information from you, we will email you a link through which you can upload documentation. Search your email inbox and spam folder for the keyword Checkr. The upload link will look like the image below. It works best in Chrome, Safari, or Firefox browsers.

• Submit information by submitting a request ticket. If you cannot access the Candidate Portal or submit information through the link we sent you, please submit a request ticket here with the description and attachment. 

Related article:

• How do I log into the Candidate Portal?

If your background check report includes information that you believe is inaccurate, please log into the Candidate Portal and file a dispute by clicking Report error at the bottom of the page. You can upload any supporting documents as well.

If you do not see the Report error button as an option and there is something you would like to dispute, follow one of the methods below: 

• Contact Checkr Support
• Upload any supporting documents
• Mail your dispute with any supporting documents to:

Checkr will review and verify the contested information during a reinvestigation.  

If the information on your report is correct and you would like to provide more context or evidence of rehabilitation, please contact the company you applied with.