Why is my candidate’s report canceled? 

There are two main reasons your candidate’s report may have been canceled: 

1. If a report exception was not completed within 30 days, and
2. If the hiring company/customer clicked on the Complete Now option while the report was in progress

If the report was not completed within 30 days

When a report exception is beyond 30 days from its creation, the components that are still pending completion will cancel. This happens when exceptions have been created asking the candidate for more documentation, and the documentation is not provided by the candidate. When this occurs, the customer will need to order a new report for the candidate to run a report is completed with the most up-to-date information. 

If Complete Now was clicked while the report is ongoing

Checkr's Complete Now feature allows you to complete a Pending or Suspended report on demand. Triggering this feature using either the Checkr Dashboard or the Checkr APIs will immediately advance the report to a completed state, and mark all pending or suspended screenings "canceled".

Any screenings canceled as a result of this function will display the cancellation reason and the reason’s description within the report in the Checkr Dashboard, and return the reason and description through the Checkr APIs. The PDF copy of the report will not include any canceled screenings.

If any screenings have completed, the report will be marked with result Clear or Consider, as appropriate. If no screenings have completed, the report will be marked simply Canceled, and no report PDF will be generated.

Related Article: 

• Why can’t I generate an exception link for my candidate?