Drug test results are usually available within 2 to 10 business days after the test is complete. However, the turnaround time for the following scenarios may be longer than the expected 2 to 10 business days:
- Drug test specimens that need to be shipped to the lab for additional testing;
- Tests performed using paper-based clinics; or
- Test results that require MRO follow-up (see below).
Medical Review Officer review
All drug tests are passed through a Medical Review Officer (MRO) for review. If MRO follow-up is needed, the MRO will attempt to call you 3 times within 1 business day. If they are unable to reach you during those attempts, the results will remain Pending for an additional 72 hours to allow you time to return the call. To prevent delays in your results, ensure you perform any MRO follow-up promptly.