I'm receiving an error message when trying to initiate an international screening. What does this error mean?
Error: International package cannot be used
What it means: You're attempting to send a candidate the Pure International package (Ex. International Criminal with Verifications) but have identified their work location as the United States.
Possible Solution: Verify the candidate’s work location, i.e. the location where they will be performing work. If the candidate is performing work in the United States, you will need to request a domestic package, not an international package.
Error: International package is required
What it means: You're attempting to send a candidate a Domestic package (ex. Pro Criminal) but have identified their work location as outside of the United States.
Possible Solution: Verify the candidate’s work location, i.e. where the candidate is performing work. If the work location is international, you will need to request an international package, not a domestic package.
Disclaimer: This does not constitute and is not intended to be construed as legal advice. Please consult your legal counsel regarding your compliance obligations and best practices.