How do I request a criminal certificate, and how do I get the certificate fee reimbursed?

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Austria in-and-out-of country

Belgium in-country (no cost for out-of-country)

Germany in-country (no cost for out-of-country) 

Netherlands in-country (no cost for out-of-country)  

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General Reimbursement Information

Due to privacy laws in certain countries, some candidates are asked to obtain their own criminal certificate. As a result, candidates may request reimbursement for the costs incurred during the process.

To request reimbursement, candidates can do any of the following:

1. Follow the reimbursement request directions sent via email from iCOVER,
2. Email Checkr Support Team, or
3. Respond to a documentation request email from Checkr Candidate Experience. 

The candidate is required to provide the following information via email:

• Proof of payment
• Mailing address

What fees are eligible for reimbursement?

• Certificate fee
• Postage fee
• Notary fee

Candidates are reimbursed in the form of a check within 10-14 days. 

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Austria In-Country Reimbursement Process

The candidate is advised in the email from iCOVER (applicant@icover-services.com) that they will be reimbursed for the cost of the certificate, postage, and notary. 

How to Request a Criminal Certificate: 

1. The candidate must apply in person at either:
   • The Police Department in the main city; or 
   • The mayor’s office in the smaller towns/villages (or “Strafregister”)
2. The candidate must provide the following: 
   • A copy of the application form; 
   • A copy of the candidate’s ID; and
   • Payment for the certificate issuance fee

How to Request a Criminal Certificate Fee Reimbursement:

Candidates may request reimbursement from support@i-covereurope.com or from the Checkr Support Team. Candidates should wait 48 hours before requesting reimbursement. This allows time for the request to appear in iCOVER’s system. 

• Email iCOVER at support@i-covereurope.com or the Checkr Support Team with the following information:  
  1. Proof of payment
  2. Mailing address

Email to the candidate for the Austrian in-country process

Austria Out-of-Country Reimbursement Process

How to Request a Criminal Certificate: 

1. Candidates must apply at the closest Austrian Consulate in person. The application form will be completed by the candidate at the consulate, and their signature will be authenticated.
2. The candidate must provide the following: 
• A copy of the application form;
• A copy of the candidate’s ID; and
• Payment for the certificate issuance fee
3. After applying for your certificate, you may submit a request for reimbursement for the cost of the certificate, postage, and notary. 

How to Request a Criminal Certificate Fee Reimbursement:

Candidates may request reimbursement from support@i-covereurope.com or from the Checkr Support Team. Candidates should wait 48 hours before requesting reimbursement. This allows time for the request to appear in iCOVER’s system. 

• Email iCOVER at support@i-covereurope.com or the Checkr Support Team with the following information:  
  1. Proof of payment
  2. Mailing address

Email to the candidate for the Austrian out-of-country process:

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Belgium In-Country Reimbursement Process (no cost for out-of-country)

How to Request a Criminal Certificate: 

iCOVER will send an email via applicant@icover-services.com within 24-48 hours of the background check invitation being accepted. This email will contain instructions on where the candidate can apply for their certificate. If the candidate has an electronic ID, they may apply online. 

How to Request a Criminal Certificate Fee Reimbursement:

There are directions in the email sent from iCOVER for reimbursement of the cost of the certificate, postage, and notary. Candidates may request reimbursement from support@i-covereurope.com or from the Checkr Support Team. Candidates should wait 48 hours before requesting reimbursement. This allows time for the request to appear in iCOVER’s system.  

• Email iCOVER at support@i-covereurope.com or the Checkr Support Team with the following information:  
  1. Proof of payment
  2. Mailing address

Email to the candidate for Belgium in-country process:

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Germany In-Country Reimbursement Process (no cost for out-of-country)

How to Request a Criminal Certificate: 

iCOVER will send an email via applicant@icover-services.com within 24-48 hours of the background check invitation being accepted. This email will contain instructions on where the candidate can apply for their certificate. If the candidate has an electronic ID, they may apply online. 

How to Request a Criminal Certificate Fee Reimbursement:

There are directions in the email sent from iCOVER for reimbursement of the cost of the certificate, postage, and notary. Candidates may request reimbursement from support@i-covereurope.com or from the Checkr Support Team. Candidates should wait 48 hours before requesting reimbursement. This allows time for the request to appear in iCOVER’s system. 

• Email iCOVER at support@i-covereurope.com or the Checkr Support Team with the following information:  
  1. Proof of payment
  2. Mailing address

Email to the candidate for Germany in-country process:

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The Netherlands In-Country Reimbursement Process(no cost for out-of-country)

How to Request a Criminal Certificate: 

After submitting the background check application, the Dutch Ministry of Justice (COVOG) will contact the candidate directly via email from vog.np.rni@minvenj.nl within 48 - 72 hours of the background check invitation being accepted to confirm their application. Please allow 48 - 72 hours.

How to Request a Criminal Certificate Fee Reimbursement:

The candidate must request the refund. Neither Checkr nor iCOVER will contact the candidate to begin the refund process. 

• Email iCOVER at support@i-covereurope.com or the Checkr Support Team with the following information:  

1. 1. 1. Proof of payment
      2. Mailing address

Email to the candidate for the Netherlands in-country process: