Sithon / Checkr Integration Guide

Welcome to Checkr!

This guide will walk you through the Checkr / Sithon integration process, and outline how to use the Checkr dashboard for the background check process. 

The Checkr Help Center is a great resource for any questions that may not be covered in this user guide. If you have any questions not covered in this guide that are specific to Sithon, please fill out a support request for additional assistance.

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• Prerequisites 
• Add Checkr to Sithon
• Create a Checkr account 
• Order Background Checks 
• Use the Checkr Dashboard 
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This guide describes how to set up Checkr to use within Sithon, such that Sithon users can initiate and view Checkr background checks from within the Sithon interface. 

Prerequisites

The following items are required to initiate Sithon / Checkr integration. Please ensure you have the following before proceeding.

• Access to Sithon, with admin rights 

Add Checkr to Sithon

First, enable Checkr from within Sithon. You must have admin rights access to both Checkr and Sithon to complete this process. 

Create a Checkr account

If your company does not yet have a Checkr account, one must be created before full integration and background check capabilities are available within Sithon. 

To create a Checkr account for use within Sithon:

1. Navigate to your setting dropdown menu (top right hand corner) and select Background Checks.
   
   
   
2. Select the “Get Started” button, which will open the Checkr connect URL in the same tab. 
3. Select “Set up a Checkr account” of you don’t have an existing account with Checkr. 
   
   
4. You will be prompted with the information required to set up your account.
   
   
5. Enter the information in the form below and submit it.
   
   
6. Enter payment information. Invoices for background checks will come directly from Checkr, and not from Sithon. (Payment information may be edited on the Checkr dashboard after the account has been created.)
7. Provide the requested credentialing information. This information is required by law to ensure that only legitimate companies, with legitimate business needs, can run background check
   Note: Select Purpose: Pre-employment to use Checkr to run background checks for hiring/employment purposes.
   
8. Click Continue to submit your information to Checkr for review. Once the credentialing  process is complete, Checkr will notify both Sithon and you, and you may begin ordering background checks through the Sithon platform. 
9. Credentialing typically takes 1-2 business days. If Checkr needs additional information, they will reach out to you directly by email. 

If you already have an account or have created the account using the above process, click on sign in and select sign in with Checkr.

Order Background Checks

Once your Sithon and Checkr accounts are connected, Background Checks will now be accessible via the left hand side bar menu. Select ‘Background Checks’ to start running checks. 

In the window that opens, select “start” to initiate a background check.

After you select start, you will be prompted to select the package you would like to apply to the background check. 

Once a package is selected, select the actors / staff that you want to run background checks on. 

Once actors / staff are selected, you will be prompted to submit the checks. Selecting “Submit” triggers the background check invitation to be sent to the candidate. 

Once the background check has been ordered, the status of the report will be listed in the Sithon background check dashboard under the status column. Once Complete, click the arrow in a box icon under the report column to open the report in the Checkr Dashboard, and review details. (For more information on reports and report statuses, see How do I interpret a background report in the Checkr Help Center.)

Most background checks will be completed within 24 hours, but the time to complete can range from a few minutes to a few weeks, depending on the type of check ordered, the geographic location of the candidate, and/or county courthouse operations. The column “est. completed” will reflect the estimated date of completion. 

Use the Checkr Dashboard

While the Sithon integration allows users to order background checks and view their status, the following features are available only within Checkr: 

• Background check invitation links
• Full background check report results
• Adverse Action initiation and processing tools
• Create customizable packages and add-ons
• Checkr settings
  • New and existing user management
  • Billing information
  • Email notification preferences

For a quick overview of the Checkr Dashboard, please see Getting started with Checkr.