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Austria in-and-out-of country
Belgium in-country (no cost for out-of-country)
Germany in-country (no cost for out-of-country)
Netherlands in-country (no cost for out-of-country)
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Due to privacy laws in certain countries, some candidates are asked to obtain their own criminal certificate. The candidate may request reimbursement for the cost of the certificate from the Checkr Support Team.
The money is reimbursed directly to the candidate’s bank account generally within 3 - 7 business days.
The candidate is required to provide all of the following information via email:
- Proof of payment
- International Bank Account Number (IBAN)
- SWIFT/Bank Identifier Code (BIC)
- Name of the account holder
Notary and mailing costs are not reimbursed.
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Austria In-Country Reimbursement Process
The candidate is advised in the email from iCOVER (applicant@icover-services.com) that they will be reimbursed for the cost of the certificate.
How to Request a Criminal Certificate:
- The candidate must apply in person at either:
- The Police Department in the main city; or
- The mayor’s office in the smaller towns/villages (or “Strafregister”)
- The candidate must provide the following:
- A copy of the application form;
- A copy of the candidate’s ID; and
- Payment for the certificate issuance fee
How to Request a Criminal Certificate Fee Reimbursement:
Candidates may request reimbursement from support@i-covereurope.com or from the Checkr Support Team. Candidates should wait 48 hours before requesting reimbursement for the cost of the certificate. This allows time for the request to appear in iCOVER’s system.
- Email iCOVER at support@i-covereurope.com with the following information:
- Proof of payment;
- International Bank Account Number (IBAN);
- SWIFT/Bank Identifier Code (BIC); and
- The name of the account holder
Candidates will be reimbursed by iCOVER for the cost of the certificate only. The money is reimbursed directly to the candidate’s bank account generally within 1 week.
Email to the candidate for the Austrian in-country process
Austria Out-of-Country Reimbursement Process
How to Request a Criminal Certificate:
- Candidates must apply at the closest Austrian Consulate in person. The application form will be completed by the candidate at the consulate, and their signature will be authenticated.
- The candidate must provide the following:
- A copy of the application form;
- A copy of the candidate’s ID; and
- Payment for the certificate issuance fee
- After applying for your certificate, you may submit a request for reimbursement for the cost of the certificate.
How to Request a Criminal Certificate Fee Reimbursement:
Candidates may request reimbursement from support@i-covereurope.com or from the Checkr Support Team. Candidates should wait 48 hours before requesting reimbursement for the cost of the certificate. This allows time for the request to appear in iCOVER’s system.
- Email iCOVER at support@i-covereurope.com with the following information:
- Proof of payment;
- International Bank Account Number (IBAN);
- SWIFT/Bank Identifier Code (BIC); and
- The name of the account holder
Candidates will be reimbursed by iCOVER for the cost of the certificate only. The money is reimbursed directly to the candidate’s bank account generally within 1 week.
Email to the candidate for the Austrian out-of-country process:
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Belgium In-Country Reimbursement Process (no cost for out-of-country)
How to Request a Criminal Certificate:
iCOVER will send an email via applicant@icover-services.com within 24-48 hours of the background check invitation being accepted. This email will contain instructions on where the candidate can apply for their certificate. If the candidate has an electronic ID, they may apply online.
How to Request a Criminal Certificate Fee Reimbursement:
There are directions in the email sent from iCOVER for reimbursement of the cost of the certificate. Candidates may request reimbursement from support@i-covereurope.com or from the Checkr Support Team. Candidates should wait 48 hours before requesting reimbursement for the cost of the certificate. This allows time for the request to appear in iCOVER’s system.
- Email iCOVER at support@i-covereurope.com with the following information:
- Proof of payment;
- International Bank Account Number (IBAN);
- SWIFT/Bank Identifier Code (BIC); and
- The name of the account holder
Candidates will be reimbursed by iCOVER for the cost of the certificate only. The money is reimbursed directly to the candidate’s bank account generally within 1 week.
Email to the candidate for Belgium in-country process:
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Germany In-Country Reimbursement Process (no cost for out-of-country)
How to Request a Criminal Certificate:
iCOVER will send an email via applicant@icover-services.com within 24-48 hours of the background check invitation being accepted. This email will contain instructions on where the candidate can apply for their certificate. If the candidate has an electronic ID, they may apply online.
How to Request a Criminal Certificate Fee Reimbursement:
There are directions in the email sent from iCOVER for reimbursement of the cost of the certificate. Candidates may request reimbursement from support@i-covereurope.com or from the Checkr Support Team. Candidates should wait 48 hours before requesting reimbursement for the cost of the certificate. This allows time for the request to appear in iCOVER’s system.
- Email iCOVER at support@i-covereurope.com with the following information:
- Proof of payment;
- International Bank Account Number (IBAN);
- SWIFT/Bank Identifier Code (BIC); and
- The name of the account holder
Candidates will be reimbursed by iCOVER for the cost of the certificate only. The money is reimbursed directly to the candidate’s bank account generally within 1 week.
Email to the candidate for Germany in-country process:
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The Netherlands In-Country Reimbursement Process(no cost for out-of-country)
How to Request a Criminal Certificate:
After submitting the background check application, the Dutch Ministry of Justice (COVOG) will contact the candidate directly via email from vog.np.rni@minvenj.nl within 48 - 72 hours of the background check invitation being accepted to confirm their application. Please allow 48 - 72 hours.
How to Request a Criminal Certificate Fee Reimbursement:
The candidate must request the refund. Neither Checkr nor iCOVER will contact the candidate to begin the refund process.
- Email iCOVER at support@i-covereurope.com with the following information:
- Proof of payment;
- International Bank Account Number (IBAN);
- SWIFT/Bank Identifier Code (BIC);
- The name of the account holder
Candidates will be reimbursed by iCOVER for the cost of the certificate only. The money is reimbursed directly to the candidate’s bank account generally within 1 week.
Email to the candidate for the Netherlands in-country process:
